Other North & South America Frequent Flyer Programs - GOL - Potential tight connection in Manaus on separate tickets




gq_dq
Apr 28, 12, 11:56 am
For a trip in October 2012, I ticketed REC-BSB-MAO using AA miles to arrive from Brasilia on G3-1130 into Manaus at 11:35 PM. I want to go further on G3-1991 Manaus to Santarem which leaves 01:01 AM or a connection of 1 hour 26 minutes in Manaus - however, AA could not "sell" me this flight using cash, and would charge me an additional 10,000 miles plus taxes plus $150 to put the flight in the same reservation which is already ticketed. So I booked the connection on GOL's website - but have not paid for the ticket yet. See why below!

Here is the issue: I chatted with an agent on GOL's website who said if the G3-1130 BSB-MAO flight is late then I am not protected on G3-1991 MAO-STM as they are on separate tickets. Then the agent noticed that my credit card payment was "pending" on the web booking I mentioned above, and asked me if I would like the payment declined which apparently would allow her to hold the reservation at the same fare until 00:00 AM which is 61 minutes before the MAO-STM flight. That way, she said, if the BSB-MAO flight is late, I would not be considered a NO SHOW for the MAO-STM segment. I agreed and so now that I have the MAO-STM on hold until October (!!), I need to understand a few things:

1) How small is the GOL connecting area in Manaus? Different terminals? I transited Manaus on an International flight several years ago and I can't remember if we had to exit security and re-enter. But that doesn't mean much because this will just be a domestic-domestic connection. I tried to find a terminal map on the web but could not find a helpful one.

2) I noticed last night's flight from BSB came in 45 min late at 12:20 AM which would have given me 41 minutes to make the connection, hypothetically. If I end up having let's say even 20-25 minutes from getting off to getting on, would that be OK? Does GOL close the door 15 min early?

3) October is far away, relatively speaking. GOL has already had 2 sets of cancellations and schedule changes in the 5 months since I ticketed the first reservation using AA miles. What else should I expect?

4) Should I just leave the MAO-STM rez unpaid for until I check in at REC for REC-MAO on the day of the flight? Or should I pay for it beforehand so I can check in for all flights on the web?


bizRG
Apr 28, 12, 6:10 pm
For a trip in October 2012, I ticketed REC-BSB-MAO using AA miles to arrive from Brasilia on G3-1130 into Manaus at 11:35 PM. I want to go further on G3-1991 Manaus to Santarem which leaves 01:01 AM or a connection of 1 hour 26 minutes in Manaus - however, AA could not "sell" me this flight using cash, and would charge me an additional 10,000 miles plus taxes plus $150 to put the flight in the same reservation which is already ticketed. So I booked the connection on GOL's website - but have not paid for the ticket yet. See why below!

Here is the issue: I chatted with an agent on GOL's website who said if the G3-1130 BSB-MAO flight is late then I am not protected on G3-1991 MAO-STM as they are on separate tickets. Then the agent noticed that my credit card payment was "pending" on the web booking I mentioned above, and asked me if I would like the payment declined which apparently would allow her to hold the reservation at the same fare until 00:00 AM which is 61 minutes before the MAO-STM flight. That way, she said, if the BSB-MAO flight is late, I would not be considered a NO SHOW for the MAO-STM segment. I agreed and so now that I have the MAO-STM on hold until October (!!), I need to understand a few things:

1) How small is the GOL connecting area in Manaus? Different terminals? I transited Manaus on an International flight several years ago and I can't remember if we had to exit security and re-enter. But that doesn't mean much because this will just be a domestic-domestic connection. I tried to find a terminal map on the web but could not find a helpful one.

2) I noticed last night's flight from BSB came in 45 min late at 12:20 AM which would have given me 41 minutes to make the connection, hypothetically. If I end up having let's say even 20-25 minutes from getting off to getting on, would that be OK? Does GOL close the door 15 min early?

3) October is far away, relatively speaking. GOL has already had 2 sets of cancellations and schedule changes in the 5 months since I ticketed the first reservation using AA miles. What else should I expect?

4) Should I just leave the MAO-STM rez unpaid for until I check in at REC for REC-MAO on the day of the flight? Or should I pay for it beforehand so I can check in for all flights on the web?

Hello,

First all, GOL don't work with reservation. Probably the GOL's agent write some mistake. If your credit card is declined in their website, you have 2/3 hours (I don't remember :confused:) to try a new payment.

Most of time, the GOL's night fly to north from BSB take 30/45 minutes delay or more. I don't recommend you try this "connection". After, GOL is cutting off a lot of fly (until today more the 80), so your original fly could change.

My suggestion: There is a TAM Airlines fly (JJ 3893) with leaves MAO to STM at 4:30am. I know, this isn't a short connection, perhaps is most security. I found this fly near to R$ 240,00 (or US$ 120,00), so, this's more cheap than AA want to charge you and you don't burn your mileages.

gq_dq
Apr 28, 12, 7:28 pm
My suggestion: There is a TAM Airlines fly (JJ 3893) with leaves MAO to STM at 4:30am. I know, this isn't a short connection, perhaps is most security. I found this fly near to R$ 240,00 (or US$ 120,00), so, this's more cheap than AA want to charge you and you don't burn your mileages.

Thanks biz - It is funny as you said, but I checked the GOL website which shows that my reservation is still active and it says it is being held until October until 61 minutes before the MAO-STM flight.

By the way, I tried tam.com.br Brazil site and it shows the lowest fare class for JJ 3893 at R$ 149,00. But if I go to the US site the lowest fare class is "sold out"! It prices at US$105 (which is not R$ 149,00)!!!

Oh and I just saw, flightstats.com says they canceled 1130 last night but the GOL representative says it was on time. GOL apparently does not have an area on their website which shows Flight Status, and the Infraero site http://voos.infraero.gov.br/voos/index.aspx only shows today's flights.


bizRG
Apr 29, 12, 10:01 am
Really funny gq_dq! Well, probably GOL change their payment policy or have a special policy for foreigns. I'll investigate this.

After, TAM and GOL, this weekend, start special offers for the next months, probably, this promotion is not available for their foreigns web sites. That's the reason for the "sold out" message.



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