Apr 23, 12, 10:24 pm
I originally booked a flight fron ONT to SEA via American Express Travel. It came up as American Airlines, but was actually an Alaska Air flight.
A few weeks ago I noticed they cancelled my original flight from SEA to ONT @ 1:40 pm and booked me on a flight at 7:32 am. This was too early for me and I would not be able to make the flight. I was able to rebook at no cost for the next day @ 7:32 am. I have my seat assignment on this flight as 7A & 7B. But on AA's web site it shows me being in 23A & 23B. Why won't it update on AA's website? I had Alaska Airlines change my seats on both flight, and the second flight still shows 23A & 23B.
Any ideas why?
Apr 23, 12, 11:39 pm
It sounds like you booked an AA-marketed, AS-operated flight. In this case, AA took your money and issued a ticket, but AS will be the one actually hauling you around.
Seat assignments are owned by the operating carrier. When the ticketing carrier issues a ticket, the seats you selected were seat requests sent along to the operating carrier. AA basically told AS: please take this money in return for transporting John Doe on flight 1234. Oh, and by the way, if seat 9A is available, please reserve it for him.
In most cases, that request is received and respected without any problems. But in the case that the operating carrier (AS in this case) has schedule, equipment, or other operational changes, it may not be able to fulfill the original request for seat assignments. It doesn't bother to tell the ticketing carrier this - that transaction is already complete. This is why your seats never update on AA's site. AA only shows the seats you requested at the time of your reservation. There is no syncing in place for seat assignments to original ticketing carriers.
In short, select your seats for your AS-operated flights on alaskaair.com. The seats assigned to you there will prevail. Anything shown on aa.com is out of date, doesn't matter, and won't be updated. This applies to nearly all tickets where the marketing carrier is different than the operating carrier.
Thank you for the detailed explanation. It's very much appreciated.
In short, select your seats for your AS-operated flights on alaskaair.com. The seats assigned to you there will prevail. Anything shown on aa.com is out of date, doesn't matter, and won't be updated. This applies to nearly all tickets where the marketing carrier is different than the operating carrier.indeed, in fact sometimes the non operating carrier even shows you in seats that dont even exist on the operating carrier