Flying Blue (Air France, KLM, and Other Partners) - Back dating air mile points.
Apr 21, 12, 4:48 am
Bonjour tous le monde!
I have a question. I flew Moscow-Ulaan Bataar rtn (Aeroflot), 4 times in last year with work. I just started a new contract in Guinnea and am flying rtn paris-conakry (Air France). It was only when returning from Conakry (Guinea), I was an air miles brochure. It had never even occured to me to do this before.
Does anyone know if I join up today for the scheme is I can get these flight points added to my account retro-actively???
I'm not very hopeful.
Apr 21, 12, 5:00 am
From the Flying Blue terms and conditions (http://www.klm.com/travel/nl_en/flying_blue/welcome_to_flying_blue/all_about_flying_blue/terms_and-conditions.htm)
1.3.4 Qualifying Flights taken or used no more than 3 months prior to the signing date of the application form qualify for earning Level and/or Award Miles and should be claimed retroactively as per the retroclaim rules defined in 1.4.6.
1.4.6 All claims for retroactive credit should be made within six (6) months of the flight or transaction in question. Retroclaims for Partners should be sent to the Customer Service Centre by regular mail or made on Partners websites in accordance with the procedures as set forth in the FB Communication. Retroclaims for Airline Partners have to be supported with (i) a copy of the passenger receipt or, in the event of electronic tickets, a document called “journey memo” or Trip Summary and (ii) the original boarding pass. Retroclaims for Non-Airline Partners shall be supported with the original or a copy of contract or invoice. Furthermore, the Company reserves the right to demand at any time all documentary evidence of the accrual of Miles. Retroclaims can only be made via the Internet for Air France and KLM operated flights showing the AF or KL designated code. No correspondence can be entered into about retroactive credits, and documents submitted to the Customer Service Centre cannot be returned; it is then advised to keep copies
So - you will receive Flying Blue miles for any flights taken within the previous 6 months if you submit them with the required documents above (including boarding passes!). Keep copies of everything you submit.
You will only receive Level Miles (the miles used to determine your status) and Level Flights credits (another scheme for determining your status) for flights taken within 3 months before you signed up for Flying Blue
Apr 21, 12, 5:18 am
I think that the rue is that you can only claim flights 3 months prior to joining (as stated in 1.3.4). That rule applies to both level and award miles.
If you are already FB, then you have six months to claim.
Apr 23, 12, 8:35 am
I've sent off my form today for membership and I'll see how I get on and keep you posted. Best wishes,