CPRich
Apr 16, 12, 2:49 am
I just received an email that "It's Time to Check In" for my 12/31/11 flight.
I did fly them last New Year's Eve, there was a mechanical delay, and I got a voucher. I tried to combine the voucher with a low price guarantee (Orbitz was $250 cheaper) for my family of four trip to Anchorage this summer. Everyone I talked to on the phone was great: very helpful, friendly, etc. But I probably burned a good 10 hours on web sites, phone calls, emails, etc. over a 3 week period to get things settled.
No ability to use more than one voucher on a purchase, even though there are four tickets being purchased and I had four codes. Then low price guarantee terms say it has to be booked on line, so I wasn't sure how that was going to work. Then when I called to book, the flight on the reservation system was $200 cheaper than on-line, (though still more than Orbitz). Then getting the refund for the difference took 3 more calls.
Even now, I can't access my reservation on line, though they promise me it's there.
Are they always this technologically challenged?
(I tried the Check In Now button on the email - at least it gave me an error, and not a BP).
I did fly them last New Year's Eve, there was a mechanical delay, and I got a voucher. I tried to combine the voucher with a low price guarantee (Orbitz was $250 cheaper) for my family of four trip to Anchorage this summer. Everyone I talked to on the phone was great: very helpful, friendly, etc. But I probably burned a good 10 hours on web sites, phone calls, emails, etc. over a 3 week period to get things settled.
No ability to use more than one voucher on a purchase, even though there are four tickets being purchased and I had four codes. Then low price guarantee terms say it has to be booked on line, so I wasn't sure how that was going to work. Then when I called to book, the flight on the reservation system was $200 cheaper than on-line, (though still more than Orbitz). Then getting the refund for the difference took 3 more calls.
Even now, I can't access my reservation on line, though they promise me it's there.
Are they always this technologically challenged?
(I tried the Check In Now button on the email - at least it gave me an error, and not a BP).