Qatar Airways Privilege Club - Refund Request

Hi there,

As I have filed the refund request form in less than 48 hours after the online reservation, no penalty shall apply to a refund.
Could someone help me with this refund matter?
Thank you.

Hi there,

As I have filed the refund request form in less than 48 hours after the online reservation, no penalty shall apply to a refund.
Could someone help me with this refund matter?
Thank you.
What's the problem? Without the exact details, nobody can help you.

I booked a ticket departing May 6th from YUL to BKK.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.

I booked a ticket departing May 6th from YUL to BKK.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.
What did the airline say when you called to ask?

Hi there,

As I have filed the refund request form in less than 48 hours after the online reservation, no penalty shall apply to a refund.
Could someone help me with this refund matter?
Thank you.

Hi PhilMTL,

You can send your enquiry about the refund status by informing your electronic ticket number or booking reference number to membersvc@qmiles.com

Best regards,
Alex
The Qatar Airways Community

Yes Alex, I have e-mailed them yesterday.
Hopefully they will get back to me soon with good news.

I called and they all said that I had to wait for a confirmation by e-mail only for refund matters. Hopefully the refund will be credited soon without any penalty as I have filled the form in less than 48 hours after the online reservation.
I will cross my fingers but the wait is long as it is still uncertain.
Thank you for your reply.

Hi PhilMTL,

You can send your enquiry about the refund status by informing your electronic ticket number or booking reference number to membersvc@qmiles.com

Best regards,
Alex
The Qatar Airways Community

All my reference and ticket informations were in the e-mail.
The answer I received from Privilege Club Team (SVC) :

Thank you for your email.

In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.

In case of any other request, kindly elaborate on the same.
---
I don't think they understand. Weird.

All my information were in the e-mail. The answer I received :

Thank you for your email.

In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.

In case of any other request, kindly elaborate on the same.
---
I don't think they understand. Weird.

hi Phil,

Please kindly forward that e mail you just recieved and advice your ticket number starting with 157 xxxxxx to resbkk@th.qatarairways.com so that i can preliminary check for you and follow up this case for you. Please refer it is an enquiry from FlyerTalk.

I look forward to assisting you soon

Best regards,
Alex
The Qatar Airways Community

Sent.

Sent.

I will check and revert you back asap.

Best regards,
Alex

They still forward my request to Privilege Customer Services.
Hopefully this refund matter can be fixed soon.
I appreciate your help Alex.
Thank you.

After a week, still no refund. They keep transferring my requests to Privilege club and I received this e-mail from them today :

Thank you for your email.

We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---

All I want is a normal REFUND!

After a week, still no refund. They keep transferring my requests to Privilege club and I received this e-mail from them today :

Thank you for your email.

We wish to inform you that we would appreciate if you could elaborate and resend your request, on the receipt of the same we will verify and inform you accordingly.
---

All I want is a normal REFUND!

Hi PhilMLT,
Already remind them twice about your case. i will expedite with the relevant department again tomorrow. Hopefully, I can finalize formyou tomorrow.

Best regards,
Alex
The Qatar Airways Community

Thank you Alex. I really hope they can fix this so that I can stay a loyal customer.

Thank you Alex. I really hope they can fix this so that I can stay a loyal customer.

Hi PhilMTL,

Already email to inform you for further action that the refund will be proceeded within 24hours and I will keep you informed for the development.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/en/qatar-airways-community.page

Just wondering what fare buckets allow for 48 hour full refund on cancellations?
Am guessing its for F P C J Y buckets? or are they available for even W?

Hi PhilMTL,

Already email to inform you for further action that the refund will be proceeded within 24hours and I will keep you informed for the development.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/en/qatar-airways-community.page
They want to charge me a CAD 250 cancellation fee.
As a matter of fact, this cancellation is due to health concerns and I will forward the medical certificate as proof to waive off the refund fee.
Hopefully this request can be resolved soon...

Just wondering what fare buckets allow for 48 hour full refund on cancellations?
Am guessing its for F P C J Y buckets? or are they available for even W?

Hi Ised,

Most fare buckets come with the cancellation fee dependent on the cancellation rules and condition even the notification of 48 hours. Most W booking class comes with the very restrictive condition such as no refund for the fare and in some case even the fuel surcharge or other taxes.

Best regards,
Alex
The Qatar Airways Community.
http://www.qatarairways.com/global/en/qatar-airways-community.page

They want to charge me a CAD 250 cancellation fee.
As a matter of fact, this cancellation is due to health concerns and I will forward the medical certificate as proof to waive off the refund fee.
Hopefully this request can be resolved soon...

Hi PhilMTL,

If the cancellation due to the medical or health issue, please kindly contact the ticket issuing office advised by Bangkok office to sent the waive request for the cancellation fee so that the relevant station can consider on your case.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/en/qatar-airways-community.page

Hi Ised,

Most fare buckets come with the cancellation fee dependent on the cancellation rules and condition even the notification of 48 hours. Most W booking class comes with the very restrictive condition such as no refund for the fare and in some case even the fuel surcharge or other taxes.

Best regards,
Alex
The Qatar Airways Community.
http://www.qatarairways.com/global/en/qatar-airways-community.page



Roger that, thanks for the clarification.
Just wanted to confirm that it is fare bucket specific and not a blanket clause that covers all tickets.

Hi PhilMTL,

If the cancellation due to the medical or health issue, please kindly contact the ticket issuing office advised by Bangkok office to sent the waive request for the cancellation fee so that the relevant station can consider on your case.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/en/qatar-airways-community.page

I have forwarded the information.
I will keep you posted when I hear back.
It has been more than a week now, hopefully it will be resolved soon.
I appreciate your help Alex and thanks again.

2 weeks now and QR e-commerce support did not resolve a major disappointing issue.. Not quite the 5:-:

Hi there,

I have situation where I will need to most probably cancel me and partners flights in july.
Currently I have booked 2 seats in H Economy and Q Economy classes.

What is the procedure in cancelling and getting full refund?
I don't really care about the cancellation fees provided they are under USD 100.

Regards.

Hi there,

I have situation where I will need to most probably cancel me and partners flights in july.
Currently I have booked 2 seats in H Economy and Q Economy classes.

What is the procedure in cancelling and getting full refund?
I don't really care about the cancellation fees provided they are under USD 100.

Regards.

Well, I gues getting money out of QR is as impossible as to get info out of them....so good luck ;)

Hi, I hope some Qatar airways employee can help me.
My husband and myself had a flight from Barcelona to Nairobi last saturday and as we couldn´t flight for personal problems the previous tuesday I processed a refund request of the tickets for both of us by the web of Qatar as they told me by phone (because I bought the tickets on their web site). When clicking submit on the website of Qatar has gone wrong (this happened to me twice). Anyway the second time I received the email called " Your Refund Request has been received" and in the mail they say "We aim to get back to you within 5 business days".

It´s been more than a week today and I have had no answer, I wrote 4 mails to the refundrequest@qataraiways.com.qa since last tuesday in order to confirm me that they get my request, but also had not have an answer.

Anyone can help me and tell me what to do?
I m thinking of making a legal complaint,

Thank you so much

AlexCM I ve already sent you my booking info by privarte!!
thanks!

AlexCM I ve already sent you my booking info by privarte!!
thanks!

Hello Paula, you should be all set now. We elevated the request and we've received word that your refund is being processed without delay.

Thank you so much for writing, and we hope to have another chance in the future to serve you.

Michael @ The Qatar Airways Community

Thanks for the management,
I will let you know when the refund becomes effective hereby,

Paula



Hello Paula, you should be all set now. We elevated the request and we've received word that your refund is being processed without delay.

Thank you so much for writing, and we hope to have another chance in the future to serve you.

Michael @ The Qatar Airways Community

The money, less the cancelation fee deductions, has been credited to my card.
Thanks AlexCM and QatarAirwaysCommunity.

Hi, I hope some Qatar airways employee can help me.
My husband and myself had a flight from Barcelona to Nairobi last saturday and as we couldn´t flight for personal problems the previous tuesday I processed a refund request of the tickets for both of us by the web of Qatar as they told me by phone (because I bought the tickets on their web site). When clicking submit on the website of Qatar has gone wrong (this happened to me twice). Anyway the second time I received the email called " Your Refund Request has been received" and in the mail they say "We aim to get back to you within 5 business days".

It´s been more than a week today and I have had no answer, I wrote 4 mails to the refundrequest@qataraiways.com.qa since last tuesday in order to confirm me that they get my request, but also had not have an answer.

Anyone can help me and tell me what to do?
I m thinking of making a legal complaint,

Thank you so much
Hi
I have the same problem . Can I get help ?
Thanks

Hi ffaazz22,

Please check your private message for more explanation for the refund.

Best regards,
Alex @ The Qatar Aiwrays Community

Hi ffaazz22,

Please check your private message for more explanation for the refund.

Best regards,
Alex @ The Qatar Aiwrays Community

Now I see a refund of Qatar Airways entered in my credit card account.
I would like to thank Alex on help

Hi,
I have to cancel my travel on the 23rd for surgery, and the lady at the new york office told me they can waive cancellation penalty if I send a surgeon's notice to americascontact center. I did but I haven't received any reply yet....

How did you send the letter and when did you send it?

i emailed the ecommerce dept and i wrote it in the comment of refund request too...it has been almost 2weeks, hope it's ok...

i emailed the ecommerce dept and i wrote it in the comment of refund request too...it has been almost 2weeks, hope it's ok...

I have the same problem; and it is really really annoying. They told me it could refund me by MARCH next year depends on if they are busy or not! This is really not acceptable and annoying. The E-Commerce Department is really understaffed; they cant cope with the huge amount of work that is happening.

They told me it could refund me by MARCH next year depends on if they are busy or not! If they dont want to refund you in a timely manner, bring the issue up with the bank that issued your card and dispute the charges.

Most banks as I am aware of have a 30 to 90 day time frame for a customer to dispute any errors of charges. The bank I deal with most in the U.S. has a 30 day period. If I dont dispute within that time frame I am out of luck as far as getting assistance from them.

Your mileage may vary, but it cant hurt to try if QR isnt going to be proactive in resolving the issue.

after 2 months, the answer is they are not waiving the cancellation penalty, i am very unhappy and I will not fly with this company anymore I think

be careful if you have 2 way tickets, which part says refundable while the other is non-refundable. They will apply only the non-refundable on both parts, so you can get back 0.