Alitalia MilleMiglia - AZ tickets not issued

Hello!
I'm new here and I just think I got into a biiig problem.
Few hours ago I successfully booked 4 tickets from OTP to BCN , with a stopover in ROME on www.alitalia.com . Of course I got the e-tickets for all the 4 passengers and got them in a mail message too.
But now , after introducing the reservation code they gave me (I introduced it in here http://www.alitalia.com/ru_en/BOOKING/Apvsearch.aspx) it appears that the ticket has not been issued , the reservation expires on 06/04/2012 alle 12:04

My credit card has been charged , I don't have the money anymore in my bank account and after talking to the bank , they've told me that the payment is still in the waiting process(but obviously , the money is not on my credit card)

What's worse is that alitalia's customer support service is off until monday and I can't get in touch with them.
If ANY of you experienced something like this before , please tell me if you got through! And if so , how? Did you finally get your ticket? Will I be able to retrieve my money if the reservation expires?

THANKS A LOT!
regards

Welcome to FlyerTalk!

If you just booked "a few hours ago" I would suggest waiting it out.

When you look at your confirmation, are there ticket numbers? There should be a number that starts with 055 for each traveler. If you have that, then don't worry, you have tickets. Sometimes it takes awhile for the system to completely process the purchase.

Also, if you have Skype you can call the Italian customer care #: +390665649, but I don't know if they'll be open this weekend either.

Don't worry. AZ website is not very reliable about this. I have also note "Status:the ticket has not been issued , the reservation expires on ...." on my both reservations with AZ and both tickets were already issued.

I managed somehow to get in touch with alitalia and they confirmed that every passenger has his ticket!^
Thanks for posting guys , I'm really grateful!

Well , I have another question for those who know FCO(FIUMICINO) airport. When I'll return from BCN , I will have a stopover in FCO and only 1h5' between the flights! I asked alitalia about this before booking and they told me that everything is going to be fine. But after reading some posts around here , I think I'm starting to regret I didn't choose the fare with 6-7hours between the connecting flights. Any thoughts?
THANKS! :)
regards

Well , I have another question for those who know FCO(FIUMICINO) airport. When I'll return from BCN , I will have a stopover in FCO and only 1h5' between the flights!


1 hour is more than enough, and in any case if you bought a single itinerary in case you miss your flight you will be reaccomodated on the later one.

I managed somehow to get in touch with alitalia and they confirmed that every passenger has his ticket!^

Pleased to hear your tickets are all OK. Unfortunately, there does seem to be known glitch with the AZ website:
Checking AZ Reservation Online (http://www.flyertalk.com/forum/alitalia-millemiglia/1282478-checking-az-reservation-online.html#post18350475)
Alitalia - reservation not issued?? (http://www.flyertalk.com/forum/alitalia-millemiglia/1295563-alitalia-reservation-not-issued.html)

which is alarming when you first see it - but actually nothing to worry about.

When I'll return from BCN , I will have a stopover in FCO and only 1h5' between the flights! I asked alitalia about this before booking and they told me that everything is going to be fine. But after reading some posts around here , I think I'm starting to regret I didn't choose the fare with 6-7hours between the connecting flights.
The published minimum connection time is 45mins, so you should be fine. It seems you have to go from Terminal 1 to Terminal 3, which is a bit of a walk (although the terminals are all inter-connected), and through passport control (I think there's also a security check, but I can't remember for sure). However, as long as you don't hang around (and don't get unlucky with any massive queues) you should be fine. And of course, if your inbound flight is significantly delayed for any reason, then AZ should rebook you on the next flight to OTP anyway.

An hour is fine, especially because you'll be coming from BCN, so you'll already be inside the Schengen zone, so you'll be a bit closer, and won't have to deal with passport control.

I've made a connection arriving at the 'H' gates and leaving from the 'B' gates (and yes, they're as far apart as they sound) in 25 minutes, including dealing with the remote bus, security, passport control, etc.

You won't want to dawdle, just in case, but I wouldn't worry about it.

Thanks a lot for your answers!! ;)

An hour is fine, especially because you'll be coming from BCN, so you'll already be inside the Schengen zone, so you'll be a bit closer, and won't have to deal with passport control.

It seems Romania (and hence OTP) are still outside of Schengen. So, I thought there was an outbound passport check (which should be straightforward) as you enter Terminal 3 (when coming from Terminals 1 and 2). However, I might be entirely wrong about this.

It seems Romania (and hence OTP) are still outside of Schengen. So, I thought there was an outbound passport check (which should be straightforward) as you enter Terminal 3 (when coming from Terminals 1 and 2). However, I might be entirely wrong about this.

Sorry, you're absolutely right. I saw BCN and didn't read closely enough!

danny252, on your outbound flight you will arrive in Terminal 3, go through security, go through passport control, then walk to Terminal 1. On your return, it will be the opposite, but you shouldn't have to go through security again. You should still have plenty of time - sorry for any confusion!

Same problem here. Same route OTP-FCO-BCN and back. I've searched for my reservation here (http://www.alitalia.com/IT_IT/booking/apvsearch.aspx) and guess what...Ticket not issued, however if I log in using the e-ticket number instead of the reservation code, the tickets are issued. Called Alitalia in Romania and they said everything is allright. I would like to know if it's possible to get the miles from this journey on my FB account instead of Alitalia, since I'm very close to Silver on FB. Is it possible just to present my FB card at check-in?

Same problem here. Same route OTP-FCO-BCN and back. I've searched for my reservation here (http://www.alitalia.com/IT_IT/booking/apvsearch.aspx) and guess what...Ticket not issued, however if I log in using the e-ticket number instead of the reservation code, the tickets are issued. Called Alitalia in Romania and they said everything is allright. I would like to know if it's possible to get the miles from this journey on my FB account instead of Alitalia, since I'm very close to Silver on FB. Is it possible just to present my FB card at check-in?

Yes - if you check in online there will be a drop-down menu to select FlyingBlue and enter your number. If you check in at the airport they should be able to adjust it for you as well.

Make sure the fare class actually earns miles with the FB programme though. Most international flights do, but Alitalia is known to have a few here-and-there that don't earn anything.

http://partnersearch.ehn.klm.com/nl_en/partner.jsp?pid=275248&q=alitalia&o=0&l=5&p=0&eb=all

One little question:
Since I didn't download the .pdf form of the Receipt(I got it only by e-mail), is it okay if I print that one and show it at the check-in desk along with my ID?
thanks! :)

You don't need to print anything. The check-in agents only need your name and destination to check you in succesfully. The booking reference and other information is only to access your reservation online or if issues arise. You can always jot it down just in case, of course.

Make sure the fare class actually earns miles with the FB programme though. Most international flights do, but Alitalia is known to have a few here-and-there that don't earn anything.

http://partnersearch.ehn.klm.com/nl_en/partner.jsp?pid=275248&q=alitalia&o=0&l=5&p=0&eb=all

My fare class in L on inbound and O on the outbound flights so that should get 50% of the miles. Thanks for the tips!

Very glad to find this thread (and the other one in 2011 too) here as I was going to panic having seen the "ticket not issued" line in my reservation.

I'm sure that many people call their call centres for this, just like I did - all it takes is to take one mistaken line out but obviously, this is Alitalia/Italy for you ;)