Andre
Apr 6, 12, 7:53 am
LX left me a voice mail requesting a callback re: my reservation for GVA-ZRH-EWR flight in business (paid) tomorrow. I called them up, and the agent muttered something about a downgrade, kept me on hold for about 5 minutes, then got back on the line, said he needed to call "Basel" to make sense of the issue, and promised a callback "within an hour or 2"...
As I got a bit worried, and OLCI is open for the itinerary, I logged in, and found out what the problem is: the GVA-ZRH flight must be overbooked, and has been switched to an all-Y service... I selected a seat in row 1 -strange to see a Y boarding pass with that seat...
Question: what compensation can I expect for this - admittedly minor - downgrade? Besides not having an empty middle seat, the main disadvantage is that I won't be able to use the priority security line at GVA. I do feel entitled to something, this was purchased as an all biz itinerary.
Thanks in advance for your feedback, so I know what to reasonably request when LX finally calls back...
As I got a bit worried, and OLCI is open for the itinerary, I logged in, and found out what the problem is: the GVA-ZRH flight must be overbooked, and has been switched to an all-Y service... I selected a seat in row 1 -strange to see a Y boarding pass with that seat...
Question: what compensation can I expect for this - admittedly minor - downgrade? Besides not having an empty middle seat, the main disadvantage is that I won't be able to use the priority security line at GVA. I do feel entitled to something, this was purchased as an all biz itinerary.
Thanks in advance for your feedback, so I know what to reasonably request when LX finally calls back...