United MileagePlus (Consolidated) - Kicked out of previously selected economy plus seats




HitAndRun
Apr 6, 12, 12:09 am
This is the second time this has happened to me in the last two intineries. I make a reservation through my corporate travel and select economy plus seating. After reservation is ticketed, I then log into United.com and verify my selected seats or change them to available exit aisle. When I log in several hours later or the next day, I find my seat assignments have been changed. Today on a SEA>SFO>BOS reservation a seat assignment was changed from emergency exit to 30B. There are now only center seats left. My previous economy plus aisle seat on one of the return segment from ORD to SEA is shown as blank with no seats showing as available anywhere in coach. I find it hard to believe that my corporate travel service would over ride my seat selection on United after the reservation had already ticketed.

I frequently find that once I have selected a seat on united the seatmap shows my new seat assignment. When I log back in, my original seat assignment is shown

Every time I fly Smisek's United, I experience at least one annoying problem. United is making it virtually impossible to justify continuing giving them my business. Why do i bother to fly United anymore?


jez
Apr 6, 12, 3:12 am
Ran into similar issues.

You keep flying UA because you already have 1MM, because you've got plenty of reward miles with them, because on occasion you get E+, because you sometimes get upgraded and probably, above all, because other airlines are much worse.

UrbaneGent
Apr 6, 12, 3:36 am
Ran into similar issues.

You keep flying UA because......probably, above all, because other airlines are much worse.

I would have agreed with your above statement pre-merger, but no way. Southwest is better than UA, American, Alaska, and Virgin. UA is not the airline I've known and loved for 16 or so years.

As an actual MMiler Flyer, UA took away or downgraded my LIFETIME benefits it told me over decades I would have. My 1K GS "complimentary upgrade" means nothing to them, they sell me out for a $99 TOD. And now this guy can't even reserve and confirm a seat? That's not ok.

To the Gent who posted this thread: Kind Sir, call reservations, and tell them to make the switch, maybe that will work (if you don't mind waiting on the phone for an hour).

Good luck,

UG

UG


HitAndRun
Apr 6, 12, 9:00 am
..and to add insult to injury, this morning my reservation shows " A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued."

I called the 1K line and was told my upgrade had cleared and the reservation was now out of synch with both First and Economy reservations. The helpful agent cancelled by economy segment and I am now good to go, until the next snafu.



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