Frontier Airlines EarlyReturns - Top 10 Crisis Management Case Studies & Social Media

Frontier recognized for handling of partial fleet grounding in Case-study #2...

http://www.slideshare.net/shanxz/top-10-aviation-crises-handled-through-social-media

Looking back it was pretty impressive how "smoothly" they were able to handle everything. And by smoothly I mean it could have been much much worse.