Hyatt Gold Passport - Emailing Gold Passport - automatic acknowledgement?

A couple months ago, when I emailed goldpassport at hyatt dot com there is normally an automatic acknowledgement with a case number attached.

It seems that for an email this past week, I didn't get an automatic acknowledgement email.

Has anyone noticed this or did I happen to email during the Hyatt IT down time?

(Plus I remember getting a response within 24-48 hours, but not this time :()

I still got the acknowledgement from my last 2 emails. Did you send it to the correct email address?

Or maybe it was caught by your spam filters?

In my experience, the automatic reply has been inconsistent whenever I've sent emails to GP.

I've also noticed that there is "gpnet@hyatt.com" and "goldpassport@hyatt.com". I've never taken the time to test the difference between these addresses, but perhaps that may be related to your issue.

thanks for all the replies.

i received a reply yesterday, so the email did go through.

i did however resend the email after my initial email (to see if it triggered a response, answer: no), but before i received a reply... oops :p

i originally thought i sent the email during hyatt's "extended" website down-time last week (which come to think of it, probably has nothing to do with the email servers)

follow-up:

Hyatt definitely has some excellent customer service personnel working in GP responding to email inquiries, including actually reviewing the requests, acknowledgement of discrepancy, and no "boiler-plate" responses. Thanks Hyatt ^^^!

(although haven't had much trouble with SPG either ;))