Frontier Airlines EarlyReturns - Frontier says Buh-bye to complimentary cookie

Cant say im surprised but the cookie will be offered until the supply has been depleted in April and will not return. More to come along with new snack options and drink changes.

Cant say im surprised but the cookie will be offered until the supply has been depleted in April and will not return. More to come along with new snack options and drink changes.

What more can I say than :td: ?

I wonder if it'll go away quietly or if the Milwaukee media will jump all over this. Its starting to get to the point where they should just cut all the routes from MKE except for DEN. Even the MCI operation seems to be losing interest.

What more can I say than :td: ?

It is being replaced with Animal crackers and Gold Fish crackers which will only be distributed to Summit and Ascent members. I'm sure every one will be rushing on to the plane and have a hard time sitting still waiting for their crackers to arrive.

I bet the flight attendants are going to enjoy handing them out even more than the cookies, seeing the excitement on members faces and having to explain to non members that only Summit and Ascent members receive the delicious treats.

The annual cost savings is not a dramatic difference.

:td:Thanks Frontier.:td:

Another Bedford promise broken.

I wonder if it'll go away quietly or if the Milwaukee media will jump all over this. Its starting to get to the point where they should just cut all the routes from MKE except for DEN. Even the MCI operation seems to be losing interest.

+1 they are probably being proactive in canceling the cookie because at some point in the future they will have no flight from Milwaukee to ship the cookie to DEN.

Our beloved Cookie - cut down in the prime of life (before we could chew it up and swallow). You will be missed!

And now, a brief moment of silence before we continue the rukus...

Wow, last tie to YX except the 190s at MKE still in Midwest livery!

I understand that, from a marketing standpoint, the cookies became much larger than simply an inflight snack, but I personally never understood the value of them.

For me, during the old glory days of Midwest Express, the cookies weren't important to me. After all, if I really wanted cookies, I could simply bring a few on board and eat them.

What I couldn't bring with me were a big wide first-class style seat throughout the entire cabin, hot meals served on real china, and unlimited complimentary wine/champagne, even on short regional flights.

Those things were phased out many years ago...and that's why the loss of the cookies, for me, isn't much of a loss at all.

It is being replaced with Animal crackers and Gold Fish crackers which will only be distributed to Summit and Ascent members. I'm sure every one will be rushing on to the plane and have a hard time sitting still waiting for their crackers to arrive.



Is the change supposed to be a clever tie-in to the "whole different animal" theme?

Is the change supposed to be a clever tie-in to the "whole different animal" theme?

That would be my guess. At first I was sad, but from a business perspective I understand the switch (catering should be easier). Doesn't change the fact that I probably won't be trying for Summit or Ascent this year.

"whole different animal"

That, it certainly is.

The cookie on Frontier seemed contrived from the start, a bizarre effort to appease MKE flyers who whined about losing Midwest. Since Frontier is again headquartered in Denver, and really has nothing to do with Midwest, there's no need for this little reminder of a lost airline.

.

Those things were phased out many years ago...and that's why the loss of the cookies, for me, isn't much of a loss at all.

I agree. While nice to have, I never understood why some people were so fascinated with the cookie.

The cookie was very much part of Midwest. It never seemed to fit in and was not well received from the larger Frontier employee/customer base.

There was even a news story last year about a college student who thought the cookies were associated with some kind of terrorist attack.

I agree. While nice to have, I never understood why some people were so fascinated with the cookie.

The cookie was very much part of Midwest. It never seemed to fit in and was not well received from the larger Frontier employee/customer base.

There was even a news story last year about a college student who thought the cookies were associated with some kind of terrorist attack.

When people act on their emotions their rational thinking skills suffer. People seemed to be emotionally attached to the cookie because it represented something from Milwaukee or brought about an emotional response from traveling on Midwest.

Republic should have had more of plan for implementing the cookie into the Frontier brand. If no real plan was in place other than continuing to serve them, then they should have dropped the cookie with the brand announcement. If they couldn't differentiate themselves by using the cookie, then there was no use for the cookie. But that goes with their whole approach to Milwaukee, which they seemed unsure about as well.

Hopefully they will continue to be sold in Sendiks. I wonder if Republic still receives a royalty from allowing them to be sold? I know Midwest received money from allowing them to be sold in stores.

While nice to have, I never understood why some people were so fascinated with the cookie.

The cookie was very much part of Midwest. It never seemed to fit in and was not well received from the larger Frontier employee/customer base.

http://www.youtube.com/watch?v=HZHKaRynlrI

"Customers love the cookies"

"That's why I flew Frontier, because of the cookies!"

http://www.youtube.com/watch?v=HZHKaRynlrI

"Customers love the cookies"

"That's why I flew Frontier, because of the cookies!"

BB also says that he loves the cookies, and that getting them was one of the benefits of buying YX.

Apparently, F9 employees like the cookies, too, according to @frontiercare:

That's ok, we love the cookies too!

Of course, in reality, people are not going take their business elsewhere, just because the cookies are dropped; they are a small way, though, of making many customers a bit more satisfied with their inflight experience.

BB also says that he loves the cookies, and that getting them was one of the benefits of buying YX.


Like I almost believe anything that comes out of Bedford's mouth.

I've lost track of how many promises have been made and broken. Where shall I start? BCC in DEN, FF alliance, the cookies. Three years later, none of it exists.

Confirmation by JSOnlline of the discontinuation of the cookies ...

http://www.jsonline.com/business/frontier-airlines-says-goodbye-to-the-cookie-ap4qm28-145716075.html

Change effective May 1 or before.

This should also mean they will be gone from Miller Park and the Bradley Center.

Like I almost believe anything that comes out of Bedford's mouth.

I've lost track of how many promises have been made and broken. Where shall I start? BCC in DEN, FF alliance, the cookies. Three years later, none of it exists.

I'm not sure if any of those were "promises" but things they wanted to do when they were said. This business is a moving target. The cookies stayed a lot longer than most people thought. I'm saddened by it too but as a shareholder I can't complain too much. FF partnerships require other airlines to come to the table, and most carriers already have dance partners. I still hope they can do something with Icelandic.

I still think they need to open a club in DEN. It is their biggest FF base by far and it seems like the last few trips through DEN I've had 2+ hour layovers that I would have loved to spend in something more comfortable than an airport chair.

This should also mean they will be gone from Miller Park and the Bradley Center.

I would hope if the company is smart they'll find a way to rebrand them and keep selling them in WI.

Definitely a more conciliatory tone from Sorenson than we’ve sometimes seen in the past. He’s right that the free perishable snack is virtually unheard of domestically, and for someone trying to move toward the ULCC model, it’s incompatible.

Republic should have had more of plan for implementing the cookie into the Frontier brand. If no real plan was in place other than continuing to serve them, then they should have dropped the cookie with the brand announcement. If they couldn't differentiate themselves by using the cookie, then there was no use for the cookie. But that goes with their whole approach to Milwaukee, which they seemed unsure about as well.

That’s right on the money, in my opinion. The “whole approach to Milwaukee” part is something I agree with, but that’s a lot more than I’d like to burrow into at the moment. But the cookie was essentially never incorporated into Frontier’s image, promotions, or persona. It may have helped ease the transition in the former-YX network, but that’s about it. And with nearly all of that gone, there’s no real point in keeping it.

As things turned out, it was peculiar that in the markets used to the cookies…MKE, MCI and OMA…the huge majority of cookies were served cold because of the lack of (working) ovens on most EJet’s and RJ’s. The cold cookie falls well short of the hot one in bang-for-the-buck. A large proportion of the people who knew the cookie were downgraded to a cold one anyway.

The cookie itself really only grew as the symbol of Midwest in recent years as other amenities were cut. Cookies were, for much of their history, only served as the dessert on (cold) lunch flights, as the hot breakfast and dinner entrees used the ovens on those flights. When catering was scaled way back in early 2002, and subsequently adjusted and turned into BOB food for sale, the cookie really became the signature item because the lobster tail, the hot towels, the extra flight attendant, the free wine, the free food, and eventually the premium seating was gone. (Anybody else remember the hot towel service?) The AirTran hostile takeover solidified the iconic status of the cookie in ways that mere marketing could not. I think that’s what moved them into the role they occupied in the 00’s. Frontier adapted the cookie, but you’re right that they never capitalized on it, and as such it was a half-hearted effort. It would have been a relatively simple concept to have the animals talk up the cookies in a commercial – having Griz put on pounds would have been a natural.

The notion of free animal crackers or goldfish crackers for Summit and Ascent leaves me pretty underwhelmed. Although adults certainly do eat them, both are far more likely to be found half-crushed between the back seat cushions of a minivan than in the carry-ons of frequent travelers. I have doubts it’s worth the cost or effort on Frontier’s part. And I think there’s a danger of cheapening FF status if the crackers are a poorly-perceived trinket. Imagine if Frontier used larger beverage cups for Ascent and Summit members. In fact they would be "rewarding" their frequent cusomters by giving them something more, but how would it come off? It would likely look cheap and foolish. The message is that your repeat business on Frontier is worth three extra ounces of soda. I think there’s a real danger in offering frequent business travelers a little pouch of what’s perceived as a kid’s snack.

Best case scenario for animal crackers, IMHO, is if they are branded as Frontier SpokesAnimals, and they are free both for elite FF members and for kids under a certain age.

When the cookies go, I wonder if they’ll consider using ovens for hot entrees on other flights? The April cabin service guide still includes the hot breakfast on Denver-originating Airbus breakfast flights.

http://www.frontierairlines.com/flight-info/inflight-catering

The key, I suppose, is how well these sorts of services cover costs. Free soft drink service is considered a cost of doing business, but the buy-onboard food probably needs to roughly cover costs (at worst) to justify itself. Though they clearly intend to (and probably need to) give laser focus to cost reduction, anything they can do to improve the perception of their customers is helpful.

Best case scenario for animal crackers, IMHO, is if they are branded as Frontier SpokesAnimals, and they are free both for elite FF members and for kids under a certain age.IMO, this would be brilliant. Barnum's Animals have been available for purchase. But, if Frontier could convince Nabisco (a.k.a. Kraft Foods) to create a mold of their spokesanimals and re-brand the packaging for the purposes of using in their Food Service operation, I think the crackers would be a huge hit. However, to really create additional brand equity, they need to offer them to ALL passengers, not just FF Elites or kids. The goodwill created from such a small act would continue to differentiate the brand.

Buy-onboard food probably needs to roughly cover costs (at worst) to justify itself.BTW... the F&B uptake out of Costa Rica yesterday was huge. It literally seemed like every row was ordering something.

Also, yesterday's flight departed LIR about 50 minutes late. Yet, somehow, we landed on-time in DEN. Don't know how that happens, but I like it when it does.

IMO, this would be brilliant. Barnum's Animals have been available for purchase. But, if Frontier could convince Nabisco (a.k.a. Kraft Foods) to create a mold of their spokesanimals and re-brand the packaging for the purposes of using in their Food Service operation, I think the crackers would be a huge hit. However, to really create additional brand equity, they need to offer them to ALL passengers, not just FF Elites or kids. The goodwill created from such a small act would continue to differentiate the brand.

I was thinking something along those lines, making them free for kids under X age but collecting something nominal (like a buck) which is donated to charity for everybody else. Perhaps they could even structure it in a way with tax-beneficial properties, such as for every $1 SpokesAnimal package sold, Frontier will donate $1. A kids' charity like St Jude would be great, or they could rotate between charities.

Frontier did do the Ritter Sport pink choclate bar for breast cancer research a few months back. This would tie charitiable work even more deeply into the brand and could be an ongoing thing.

BTW... the F&B uptake out of Costa Rica yesterday was huge. It literally seemed like every row was ordering something.

Good to know. I'm guessing they didn't run out glaringly early if lots of people purchased. Hopefully they are successful at aligning the number of food items available versus the number of peopel who want to purchase. Certainly it's an inexact science, but it was a real struggle early in the Frontier BOB program.

+1 they are probably being proactive in canceling the cookie because at some point in the future they will have no flight from Milwaukee to ship the cookie to DEN.

The cookies are made in River Falls, WI so I'm pretty sure they get flown out of MSP.

When the cookies go, I wonder if they’ll consider using ovens for hot entrees on other flights? The April cabin service guide still includes the hot breakfast on Denver-originating Airbus breakfast flights.

http://www.frontierairlines.com/flight-info/inflight-catering



The cookies are gone from the inflight catering page of the service guide, though mentions of the cookies still remain on the website...probably just until someone can edit the site.

Perhaps we can get regular updates from those flying this month, as to the availability of the cookies.

From BizTimes:

Beginning May 1, Frontier will offer complimentary Pepperidge Farms Goldfish crackers and Barnum's Animal crackers for Ascent, Summit, Classic and Classic Plus customers, as well as unaccompanied minors.
"The new animal snack options are non-perishable, run less risk of waste, are a better value and align better with the Frontier brand," Carpenter said.
(Emphasis added)

(copied from here (http://bit.ly/H7R8Be))


Who stole the cookie from the cookie jar?
Frontier Airlines stole the cookie from the cookie jar.
F9: Who, me?
Yes, you!
F9: Couldn't be?
Then who?

That's right folks! Frontier Airline has stolen the last cookie from the cookie jar! And as of May 1, the scrumptious cookie will be gone!

For those of your who aren't aware, Frontier Airlines started serving the Midwest Express famous cookies after Republic Airlines merged Frontier Airlines and Midwest Express into a single brand in April of 2010. The Midwest Express cookies was the reason why so many fliers loved flying Midwest Express and in recent years Frontier. On flights longer than 2 hours, flight attendants would Bake the cookies on board the aircraft. The smell of homemade chocolate chip cookies would resonant throughout the cabin bringing joyful bliss to everyone who took a whiff. I honestly only flew frontier once, however the smell of chocolate chip cookies at 32,000 feet was a godsend!

However, now after 26 years of flying together, Midwest Express (now F9) will be ditching the famous Milwaukee Sendik's Food Market cookie for complimentary Pepperidge Farm Goldfish crackers and Barnum's Animal Crackers. Frontier airline's spokeperson said these snacks will be "free for Ascent, Summit, Classic and Classic Plus customers. The animal snack options are nonperishable, run less risk of waste, are a better value and align better with the Frontier brand."

Notice that F9 makes it sound as though basically all customers will get the free snack, however when exploring Frontier's website I noticed that three types of fares, Classic, Classic Plus, and the dreadful economy. Yet, please note there's no difference between these three fare types, except that economy is 100% unbundled, Classic includes 2 check bags and free animal crackers, and Classic Plus offers all the same but 150% bonus miles, free upgrade to stretch seating (exit row) and is refundable. Yet either way, all three classes are the back of the bus standard economy seat, for Frontier only has ONE class of service. However as Frontier Airlines claims: stale, processed, nonperishable, non-unique crackers fits Frontier's brand better.

Yet I ask Frontier one question, what part of your slogan "A whole new animal" does stale crackers fit? Sure the LCC model has stolen the cookie from the cookie jar, but if you want to be different, don't follow your competitors lead, offer something unique, like Fresh cookies!

With the change to the Animal Crackers and Goldfish Crackers, the new Spokesanimal will have to be Polly the Parrot. I can just see the new ad spots now.

Polly wants a cracker.

(copied from here (http://bit.ly/H7R8Be))

Yet I ask Frontier one question, what part of your slogan "A whole new animal" does stale crackers fit? Sure the LCC model has stolen the cookie from the cookie jar, but if you want to be different, don't follow your competitors lead, offer something unique, like Fresh cookies!

+1

I still think they need to open a club in DEN. It is their biggest FF base by far and it seems like the last few trips through DEN I've had 2+ hour layovers that I would have loved to spend in something more comfortable than an airport chair.


I think that ship has sailed with the closure of the MKE club. Perhaps after the FF alliance DEN may see one. I hope you're not holding your breath.:D

............

I still think they need to open a club in DEN. It is their biggest FF base by far and it seems like the last few trips through DEN I've had 2+ hour layovers that I would have loved to spend in something more comfortable than an airport chair.



While a club would be nice, it does not fit with an ULCCC business model. The way Republic and Frontier pinch pennies, there's no way a club will be opened in DEN.

BB also says that he loves the cookies, and that getting them was one of the benefits of buying YX.

Apparently, F9 employees like the cookies, too, according to @frontiercare:



Visit some other airline related sites and you might be left with a different impression.

I've even seen flight attendants complaining about burning their fingers on the chocolate, the additional efforts involved in serving the cookies, etc. These seemed like pretty weak excuses to me but the point remains that there were a lot of people that did not understand or accept the cookie for whatever reason.

I've heard the story reported by all three major news outlets last night.


http://fox6now.com/2012/04/02/business-journal-report-4-2-12/

While a club would be nice, it does not fit with an ULCCC business model.This is why they should create one in DEN... another differentiating reason to fly Frontier. A BCC doesn't cost a single penny more in jet fuel and its relative fixed costs could be amortized over a much larger flying base in DEN.

While a club would be nice, it does not fit with an ULCCC business model. The way Republic and Frontier pinch pennies, there's no way a club will be opened in DEN.

Why do they have to be the same as Spirit or Allegient? Sure there would be costs to staffing and rent for the club, but they have a huge FF base in DEN that they could cater to. Definitely doesn't make sense in MKE anymore, but one of the things F9 has said is while they want to keep their fares low, they also want to maintain high service for their best customers. Heck I think AA even has a club in DEN.

Why do they have to be the same as Spirit or Allegient? ...they have a huge FF base in DEN that they could cater to.I agree with you.

Heck I think AA even has a club in DEN.They do, along with British Airways and United.

While a club would be nice, it does not fit with an ULCCC business model. The way Republic and Frontier pinch pennies, there's no way a club will be opened in DEN.

Why do they have to be the same as Spirit or Allegient? Sure there would be costs to staffing and rent for the club, but they have a huge FF base in DEN that they could cater to. Definitely doesn't make sense in MKE anymore, but one of the things F9 has said is while they want to keep their fares low, they also want to maintain high service for their best customers. Heck I think AA even has a club in DEN.
Simply put, there is a big cost to operating a lounge.

Lounges tend to be used mainly by business travelers. That doesn't seem to be Frontier's bread and butter. What would they charge members for an annual membership? Day passes? Would they allow free access for Classic Plus tickets? I'd argue no (even though they tried this with the BCC). Why would you give lounge access away for free?

I don't know if any airline offers free lounge access, except for those traveling in international first or business class and those passengers are paying thousands for those tickets. I think certain elite levels are allowed free access on international itineraries as well.

Just because they have a large frequent flier base in DEN doesn't justify the cost of a lounge. It's the reason low cost carriers don't operate lounges. I remember United saying a few years back that their lounges weren't profitable. I doubt Frontier or Republic would undertake something that wouldn't have a positive ROI.

Frontier also has a fairly weak route network with only one hub and focus city. It's hard for someone to justify the cost of an annual membership when the airline would likely only have one lounge.

At one point in time a BCC in DEN made some sense. But Frontier is a much different airline than it was in 2010 and a lounge doesn't seem to go with it's current business strategy, whatever that may be.

(copied from here (http://bit.ly/H7R8Be))

scrumptious cookie will be gone!



"scrumptious"? Let's get hold of ourselves here.....sure they were nice, but scrumptious?

IMHO, a virtual non-event. It won't affect my flying F9 one way or the other. UA's problems, OTOH...

It's hard for someone to justify the cost of an annual membership when the airline would likely only have one lounge.


YX did it for what, six or seven years? Probably another reason they are not around anymore.

YX did it for what, six or seven years? Probably another reason they are not around anymore.

If there was a loss, it was minimal. I always heard it broke even. I don't think Seabury would have let it continue as long as it did if it lost a lot of money.

Congratulations, Frontier Airlines. Way to kill the last living ounce of an otherwise exceptional, historic airline (and yes, I still call it Midwest Express more often than Midwest Airlines).

At least the YX Best Care Club is still around in Milwaukee. OH WAIT, THAT'S CLOSING TOO ON MAY 31.

Yes, I was partially, emotionally attached to the cookie/airline regardless of the $ bottom line ;)

If there was a loss, it was minimal. I always heard it broke even. I don't think Seabury would have let it continue as long as it did if it lost a lot of money.

The BCC was never profitable. I believe the penalties involved in breaking the lease were fairly significant.

I am Summit and for one feel insulted if they really try to give me animal crackers or goldfish. I like neither one and couldn't they at least pick one healthier choice. Actually scratch that, just give me nothing, that is fine with me.
I do like my free drinks though :D

I am Summit and for one feel insulted if they really try to give me animal crackers or goldfish. I like neither one and couldn't they at least pick one healthier choice. Actually scratch that, just give me nothing, that is fine with me.
I do like my free drinks though :D

Crush the crackers and stuff them into the seat pocket.

That's one way of sending a message.

Crush the crackers and stuff them into the seat pocket.

That's one way of sending a message.

How about no.

I have no say in these types of decisions and that only punishes front line employees like myself.

Crush the crackers and stuff them into the seat pocket.

That's one way of sending a message.

that just makes you look like an immature brat and will go no farther than the employees thinking your a ..........

How about no.

I have no say in these types of decisions and that only punishes front line employees like myself.

Ditto

I am Summit and for one feel insulted if they really try to give me animal crackers or goldfish. I like neither one and couldn't they at least pick one healthier choice. Actually scratch that, just give me nothing, that is fine with me.
I do like my free drinks though :D

cause the snack mix that we give out at our other codeshares is soooooo much better :rolleyes:

How about politely declining the crackers and goldfish and providing feedback (http://frontierairlines.custhelp.com/app/frontierairlines) where there's a chance that someone who can make a decision will hear you? @:-)

How about politely declining the crackers and goldfish and providing feedback (http://frontierairlines.custhelp.com/app/frontierairlines) where there's a chance that someone who can make a decision will hear you? @:-)

+1

How about politely declining the crackers and goldfish and providing feedback (http://frontierairlines.custhelp.com/app/frontierairlines) where there's a chance that someone who can make a decision will hear you? @:-)

+2

How about politely declining the crackers and goldfish and providing feedback (http://frontierairlines.custhelp.com/app/frontierairlines) where there's a chance that someone who can make a decision will hear you? @:-)

Or, politely accept one and offer it to a nearby child, who may or may not be behaving themselves ;)

How about politely declining the crackers and goldfish and providing feedback (http://frontierairlines.custhelp.com/app/frontierairlines) where there's a chance that someone who can make a decision will hear you? @:-)

I doubt feedback does any good. Frontier seems to have a mind of its own. They've been getting feedback on their website for a long time.

It's still the most dysfunctional website in the industry.

I have no say in these types of decisions and that only punishes front line employees like myself.

Bad management decisions will ultimately hurt the front line employees much more than cracker crumbs ever will.

I doubt feedback does any good. Frontier seems to have a mind of its own. They've been getting feedback on their website for a long time.

It's still the most dysfunctional website in the industry.


Your talking about apples and oranges here. The website and snack options. If you havent noticed Frontiers catering line up changes just about as much as its route network. If you have an issue with catering or customer service related issues those are attended to very quickly. However IT has to build and test and this and that with the website.

Maybe if Frontier disappoints you so much it maybe time for you to find a different go to carrier.

The cookie was not just a warm treat, it was a symbol of the gracious and old-home virtues of the YX leaders and staff. My first flight on YX was in the days when dinner on china plates was served to every passenger who had a paid ticket, and included a glass or more of wine. YX was ruined from a passenger's point of view when it was purchased by F9/RW. The attitude of the people here changed and I had 3 consecutive bad experiences including a flight cancellation. YX was the people who served the Milwaukee public; now - not even a token serving of the chocolate chip cookie is left. But just as well - because when Bedford took over - the cookies got cold mighty quick. I can just imagine the pride the flight attendants will exhibit in handing out animal crackers to the socially elite.

Quite frankly, F9's promise to keep the cookies was just them throwing fish at a bunch of barking seals. One has to wounder if the FL merger would have been better for Milwaukee in the long run. Everyone remember when "evil" FL wanted to buy out YX and the whole "save the cookie" campaign was started? Milwaukee showed it's narrow and short sighted view by ignoring the benefits of a possible merger. YX's rejection of the FL bid probably was the dumbest thing ever for airline service at MKE because it would've have become the third hub for FL. Instead, we got the ridiculous "hometown airline" pitch from Hoeksema and the guys at the top of YX, and now MKE is going back to being a secondary airport. Uncle Timmy essentialy told Airbus to "pound sand" when they offered the A320 to YX. What they should have done was deploy the A320 for trans-con and segments that could support the 'Bus. For smaller segments or routes with thinner loads, those should have been flown by Skyway with the Dash 8-Q400. Sure, the Dash's were turboprops but economical.

One has to wounder if the FL merger would have been better for Milwaukee in the long run. Everyone remember when "evil" FL wanted to buy out YX and the whole "save the cookie" campaign was started? Milwaukee showed it's narrow and short sighted view by ignoring the benefits of a possible merger. YX's rejection of the FL bid probably was the dumbest thing ever for airline service at MKE because it would've have become the third hub for FL.

MKE became a hub for FL anyway.

The whole YX/FL discussion is moot. I believe that even FL publicly conceded that a successful YX takeover might have brought the whole company down when fuel marched up to $140/barrel or whatever it was.

The cookie was not just a warm treat, it was a symbol of the gracious and old-home virtues of the YX leaders and staff. My first flight on YX was in the days when dinner on china plates was served to every passenger who had a paid ticket, and included a glass or more of wine. YX was ruined from a passenger's point of view when it was purchased by F9/RW. The attitude of the people here changed and I had 3 consecutive bad experiences including a flight cancellation. YX was the people who served the Milwaukee public; now - not even a token serving of the chocolate chip cookie is left. But just as well - because when Bedford took over - the cookies got cold mighty quick. I can just imagine the pride the flight attendants will exhibit in handing out animal crackers to the socially elite.

Quite frankly, F9's promise to keep the cookies was just them throwing fish at a bunch of barking seals. One has to wounder if the FL merger would have been better for Milwaukee in the long run. Everyone remember when "evil" FL wanted to buy out YX and the whole "save the cookie" campaign was started? Milwaukee showed it's narrow and short sighted view by ignoring the benefits of a possible merger. YX's rejection of the FL bid probably was the dumbest thing ever for airline service at MKE because it would've have become the third hub for FL. Instead, we got the ridiculous "hometown airline" pitch from Hoeksema and the guys at the top of YX, and now MKE is going back to being a secondary airport. Uncle Timmy essentialy told Airbus to "pound sand" when they offered the A320 to YX. What they should have done was deploy the A320 for trans-con and segments that could support the 'Bus. For smaller segments or routes with thinner loads, those should have been flown by Skyway with the Dash 8-Q400. Sure, the Dash's were turboprops but economical.

Do you think Airtran would have kept the cookie? On the same note, would you feel worse if they offered a prepackaged cookie instead of animal crackers?

I really hate to rehash the YX/FL discussion yet again. It's been discussed and analyzed from every side and the people that still want to argue about it aren't going to be changing their positions this far down the line. The cookie did have an emotional connection to a lot of people and its too bad they couldn't make it work, but I think its time to mourn the loss and move on.

YX was ruined from a passenger's point of view when it was purchased by F9/RW.

Really YX was ruined by RAH? I seem to remember an airline that was sinking faster than the titanic that had slashed its service and offered very little from its original vision when my company bought YX....

I can just imagine the pride the flight attendants will exhibit in handing out animal crackers to the socially elite.


Maybe the old midwest F/As would be embarrassed but im not. I have had the extreme pleasure of serving snack mix to Royalty, diplomats, movie stars, sports legends and business moguls. If the F/A cant get past the things s/he cant control then they should find work elsewhere.... It was a cookie.... Not a very good cookie and I doubt that it will be missed...

Do you think Airtran would have kept the cookie? On the same note, would you feel worse if they offered a prepackaged cookie instead of animal crackers?


I actually found the AirTran pre packaged cookies offered in BC to be quite good. The other advantage was taking a few extras to snack on during the trip home.

I'll miss the cookies, I've only been flying Frontier for about four years and never flew Midwest before then, but really enjoy the "hominess" of the cookies. With them going away, I'm a little disappointed, but not so much I would really complain about it. That being said, I'm not at all excited about the Goldfish/Animal Cookies. That just makes me feel we're being treated like children. I'd much rather just be allowed to pick something off the snack menu.

I can't seem to find the original post, but there was a suggestion to list if cookies were offered or not to track when they ran out.

4/10 MKE-MCI #1811 still had them -- cold, and ample seconds as we were perhaps only 60% full.

It was not announced as part of the inflight offerings, however.

I can't seem to find the original post, but there was a suggestion to list if cookies were offered or not to track when they ran out.

4/10 MKE-MCI #1811 still had them.

It was not announced as part of the inflight offerings, however.


Perhaps we can get regular updates from those flying this month, as to the availability of the cookies.


Thanks for the report, knope. Maybe we can keep the cookie updates coming.

Was your post written inflight?

Thanks for the report, knope. Maybe we can keep the cookie updates coming.

Was your post written inflight?

yup...N165HQ...still in YX colors, all 2x2 cabin and WiFi enabled. Happily so as I got more work done on that flight than all morning in the office.

I'm a bit surprised with dismissive attitude some people are showing about the cookies leaving, especially those trying to argue that crackers are a more unique and better tasting snack? F9 unfortunately has had many issues properly understanding the YX markets they've inherited, and they haven't handled the whole cookie situation too good either. The cookies were a YX thing to behind with, and as the airline was phased out F9 didn't really put much effort into trying to incorporate them into their image/brand. They just simply continued serving them (cold, oftentimes) without much recognition and that sort of made it an awkward fit. If you ask me, I think it was Bedford's plan from the start. Keep the cookies initially to appease MKE/MCI for the loss of YX, and then over time make them quietly go away.

Now that most of the MKE routes have been eliminated there really is very little of YX left. The N165HQ (and maybe others) is still in Midwest colors, and there is still some cookie dough left in the storeroom, but when those are gone, it will be time to stop crying in our beer about the good old days of steaks and crab claws/what should have been done to "save" YX, and throw the last shovel of dirt on the grave and move on. I was a big fan of YX, but it's Frontier Airlines now. I hope they can continue to employ some YX people. I just booked two more trips on F9, because they are better for me than that other big airline that is having merger/computer issues right now.
We shall see if the F9 conversion to a ULCC results in a acceptable airline, or if it results in a intolerable Spirit/Allegant/MarkAir hash.

Now that most of the MKE routes have been eliminated there really is very little of YX left. The N165HQ (and maybe others) is still in Midwest colors, and there is still some cookie dough left in the storeroom, but when those are gone, it will be time to stop crying in our beer about the good old days of steaks and crab claws/what should have been done to "save" YX, and throw the last shovel of dirt on the grave and move on. I was a big fan of YX, but it's Frontier Airlines now. I hope they can continue to employ some YX people. I just booked two more trips on F9, because they are better for me than that other big airline that is having merger/computer issues right now.
We shall see if the F9 conversion to a ULCC results in a acceptable airline, or if it results in a intolerable Spirit/Allegant/MarkAir hash.

+1 from me on all counts. YX is gone sadly, and its time to move on. I am optimistic about the future of F9 as a whole, unfortunately I'm not sure what kind of future they have in MKE. Hopefully they'll get the Apple flying out of MKE next year (currently FL has it) and it will force them to keep a few birds rotating through here.

Now that most of the MKE routes have been eliminated there really is very little of YX left. The N165HQ (and maybe others) is still in Midwest colors, and there is still some cookie dough left in the storeroom, but when those are gone, it will be time to stop crying in our beer about the good old days of steaks and crab claws/what should have been done to "save" YX, and throw the last shovel of dirt on the grave and move on. I was a big fan of YX, but it's Frontier Airlines now. I hope they can continue to employ some YX people. I just booked two more trips on F9, because they are better for me than that other big airline that is having merger/computer issues right now.
We shall see if the F9 conversion to a ULCC results in a acceptable airline, or if it results in a intolerable Spirit/Allegant/MarkAir hash.

+2, very well said.

I wonder if people in other forums long for the companies of yesteryear like Kodak, Tower Records, KB Toys, and others like they do for YX?

While living in the Midwest, I had the opportunity to fly YX. But, it seems YX's days have long been since over, much like those of Pan Am, Aloha, TWA, and Eastern. While YX's demise is more recent, the writing was on the wall for quite some time.

I think for a lot of folks, it is the smell of the cookie more than the actual cookie that they like. That will go away.

I like animal crackers, but I suspect most will be passed on to younger relatives. Though I like the idea of bribing the accompanied kids on board.

Also like the idea of tail animal shapes. Hopefully they'll at least have a Frontier branded box.

I wonder if people in other forums long for the companies of yesteryear like Kodak, Tower Records, KB Toys, and others like they do for YX?

While living in the Midwest, I had the opportunity to fly YX. But, it seems YX's days have long been since over, much like those of Pan Am, Aloha, TWA, and Eastern. While YX's demise is more recent, the writing was on the wall for quite some time.

I flew Pan Am from JFK<->Shannon in 1987; by then Pan Am was on the downslope but I'm still glad I got to fly it once :D

Once or twice I got to fly on the old Midwest with silverware and china. Post 9/11 Midwest was on the downslope but you could still count on good customer service.

Thanks for the report, knope. Maybe we can keep the cookie updates coming.


April 7, MKE-SNA, Flights 377/260. Cookies were served on the second leg. Departure was after 10:30.

I did notice two 190's on the ground in DEN still in YX livery.

Though not recent...

Flew 3/26 SNA-DEN, last flight of the evening. Only 35 people on-board. FAs said have as many cookies as you want. :)

Still cookies on 1526 MCI-MKE last night (4/11/12). The FA said "while they last"...

Still cookies on 1526 MCI-MKE last night (4/11/12). The FA said "while they last"...

Cookies were plentiful on my flight from Den to MDW 4/10/12.

F9 1811 MKE-MCI on Friday 4/13...not only are there cookies, but they are warm. Have not had a warm one in awhile, and this is likely my last as (at best) I have an RJ round trip left before supplies run out. Nice to have a warm one for old time's sake.

This is the 15th week of the year and my 17th segment on Frontier, and as things currently look I doubt I'll be able to renew Summit. Lots of KC travel this year, and the loss of MKE-MCI is a killer. So it goes...

F9 1811 MKE-MCI on Friday 4/13...not only are there cookies, but they are warm. Have not had a warm one in awhile, and this is likely my last as (at best) I have an RJ round trip left before supplies run out. Nice to have a warm one for old time's sake.

This is the 15th week of the year and my 17th segment on Frontier, and as things currently look I doubt I'll be able to renew Summit. Lots of KC travel this year, and the loss of MKE-MCI is a killer. So it goes...

Knope, not only are you going to miss the cookies, but you'll probably also miss your new best friend on F9 to MCI, the onboard Wi-Fi. With WN, right now, it's hit and miss.

Kind of pathetic how easily addicted I seem to be. When I don't spring for it, I still log on and play on the Frontier site. As for WN we are using them Monday, but it will be hit and miss based on their changeable schedule. We shall see how things work out.

SEA-DEN and DEN-MKE both had plenty of WARM cookies served today (N210FR and N928FR)...

Maybe they should just blow through the rest of the supply and just start giving passenegers however many cookies they want.

Maybe they should just blow through the rest of the supply and just start giving passenegers however many cookies they want.

Had that happen on a flight several years ago. There were very few of us on board, and those that wanted deplaned with a bag of cookies.

Had that happen on a flight several years ago. There were very few of us on board, and those that wanted deplaned with a bag of cookies.

Sure hope they weren't in an airsick bag. :)

04/21/12 PSP-DEN, DEN-MKE. Plenty of cookies available.

My next flight is in three weeks, I expect the supply to be depleted by then.

04/21/12 PSP-DEN, DEN-MKE. Plenty of cookies available.

My next flight is in three weeks, I expect the supply to be depleted by then.

An added note regarding Inflight Catering. PSP-DEN, 108 passengers, three sandwiches boarded. I was in row two. Row one wiped out the entire supply. The rest of the aircraft was left with salad or cheese and crackers.

An added note regarding Inflight Catering. PSP-DEN, 108 passengers, three sandwiches boarded. I was in row two. Row one wiped out the entire supply. The rest of the aircraft was left with salad or cheese and crackers.

Interesting. That flight was probably catered on the inbound DEN-PSP, so maybe they had a more hungry group on that flight then they expected. I do enjoy their sandwiches.

Interesting. That flight was probably catered on the inbound DEN-PSP, so maybe they had a more hungry group on that flight then they expected. I do enjoy their sandwiches.

Their sandwiches are among the best buy onboard offerings I've found lately. Yes, even better than the YX sandwiches. <ducks>

Unfortunately, availability seems to be the major problem. I saw the same problem on a flight from FLL this winter. Once again, three sandwiches, 99 passengers. We were in Row One that time and among the fortunate. The FA said she could have sold many more if she had more.

Saturday, she was entering the number of people that were denied sandwiches on her hand held card reader. I've also sent feedback.
(not that it does any good, as this has been mentioned by others.)

Their sandwiches are among the best buy onboard offerings I've found lately. Yes, even better than the YX sandwiches. <ducks>

Unfortunately, availability seems to be the major problem. I saw the same problem on a flight from FLL this winter. Once again, three sandwiches, 99 passengers. We were in Row One that time and among the fortunate. The FA said she could have sold many more if she had more.

Saturday, she was entering the number of people that were denied sandwiches on her hand held card reader. I've also sent feedback.
(not that it does any good, as this has been mentioned by others.)

It sounds like if they were at least recording the requests there should be a process in place to load more sandwiches in the future. They may only make changes once a month (not sure how manual this process is, would be nice to have it automated), but at least it sounds like they are aware of the problem.

Response Via Email(Dora) - 04/23/2012 09:42 AM
Dear Mr. RSVP,

Thank you for contacting Frontier Airlines Customer Relations.

We recognize the disappointment and inconvenience that our customers experience
when we run out of meals on our flights. We do, regrettably, have to limit the
number of each item that we sell on flights as they are fresh products. Each
aircraft is stocked with a percentage of food based on historical sales on
similar flights. In an effort to remain cost effective, we are continuously
making adjustments to the amount of meals boarded. Please know that your
experience has been shared with our Catering Department for further internal
review.

In the future please feel free to bring food onboard the aircraft with you,
should you desire.

Your continued support is very important to us. We hope to have the privilege of
serving your future travel needs.

Sincerely,

Dora
Customer Relations Specialist
Frontier Airlines

Response Via Email(Dora) - 04/23/2012 09:42 AM
Dear Mr. RSVP,

Thank you for contacting Frontier Airlines Customer Relations.

In the future please feel free to bring food onboard the aircraft with you,
should you desire.


Is this a strange response? Why bother to promote and offer BOB?

Is this a strange response? Why bother to promote and offer BOB?

It's almost like saying, we might not have enough food for you, so grab something at the airport before you board. I know the person next to me was chowing down on a sandwich she purchased at the airport.

Siegel talks about generating more revenue (I don't know the profit involved in a $6.50 sandwich) but it's just another missed opportunity. :confused:

It's almost like saying, we might not have enough food for you, so grab something at the airport before you board. I know the person next to me was chowing down on a sandwich she purchased at the airport.

Siegel talks about generating more revenue (I don't know the profit involved in a $6.50 sandwich) but it's just another missed opportunity. :confused:

They have your best interests at heart. If you are really that hungry purchase something in the airport. They don't want to guarantee you will have a sandwich available.

It seems right now they are attempting to maximize profit. If a sandwich costs $4.50 to make, then they only make $2. 5-6 left over sandwiches could quickly wipe out any profit. Also limiting sandwiches increases the likelihood other fresh options are completely purchased.

Obviously more than 5 sandwiches should be available. Predicting consumer behavior isn't exactly the easiest science

They have your best interests at heart. If you are really that hungry purchase something in the airport. They don't want to guarantee you will have a sandwich available.

It seems right now they are attempting to maximize profit. If a sandwich costs $4.50 to make, then they only make $2. 5-6 left over sandwiches could quickly wipe out any profit. Also limiting sandwiches increases the likelihood other fresh options are completely purchased.

Obviously more than 5 sandwiches should be available. Predicting consumer behavior isn't exactly the easiest science

I actually look at it in the opposite manner. Only loading a few sandwiches limits the potential profits substantially. I've gotta think loading even a few more sandwiches (even if some are wasted) would increase profits, not decrease them.

I actually look at it in the opposite manner. Only loading a few sandwiches limits the potential profits substantially. I've gotta think loading even a few more sandwiches (even if some are wasted) would increase profits, not decrease them.

Not if the sandwiches have a low mark-up. I have no idea what these sandwiches cost but I'm going to assume $4.50 cost and $2 profit

Let do some back of the napkin calculations-
5 sandwiches results in $10 profit guaranteed. Plus increased sales of other items.
20 sandwiches sold results in $40 profit but potentially a loss of $57.50 if only 5 are sold plus most likely a decrease in other items sold.

For right now I understand slowly ramping up availability and matching demand with supply. If the problem still exists in a couple months then they have a problem.

For right now I understand slowly ramping up availability and matching demand with supply. If the problem still exists in a couple months then they have a problem.

This problem has existed since the inception of the BoB program. Never enough food to meet demand.

We flew FLL-MKE in February. Once again, Three sandwiches boarded. Seated in Row One, we had no complaints.

That left One sandwich for the 97 other passengers. :confused:

Onboard today's flight, I learned that after Frontier announced the demise of the beloved cookie from Milwaukee, the caterer started a huge cookie pool where employees guessed when the cookies would run out. According to the FA, it looks like they'll run out tomorrow.

By the way, the decision to ax the cookie will save F9 $4 million/yr.

By the way, the decision to ax the cookie will save F9 $4 million/yr.

As a shareholder its kind of hard to argue with that.

As a shareholder its kind of hard to argue with that.I hear you loud and clear.

By the way, the decision to ax the cookie will save F9 $4 million/yr.

$4M/yr? Geez, maybe they should also consider cutting complimentary beverages. Imagine THOSE savings...

$4 million a year?? Wow.
As an outsider who flew my first F9 flight (SFO-DEN) a week ago, let me say that any airline whose woeful website/IT system does not permit online seat changes and whose agents take 15 minutes to change a seat assignment, and then 30 minutes to process a refund has bigger problems than the cookie.

By the way, the decision to ax the cookie will save F9 $4 million/yr.

Completely false. Did you hear that from the flight crew? I'm sure they saw the analysis. If you go by public information, the cost per cookie is $.11, multiply that by 2011 passenger count of 10,524,480 the cost in 2011 for the cookie was $1,157,693. They made the decision to only hand out one cookie per passenger, Midwest used to hand two cookies per passenger.

http://www.transtats.bts.gov/Data_Elements.aspx?Data=1

I could tell you what the cost of the crackers are estimated at but thats not public info:p Maybe someone will ask during the call tomorrow. :D

Did you hear that from the flight crew?Yes, that is what I was told yesterday by a FA on my F9 flight.

:( I'll miss them. I flew F9 last year between MKE and STL (back when they had that) and the choice was between them and FL which had the same price and similar schedules. One of the things that made F9 superior was the free cookie.

Yes, that is what I was told yesterday by a FA on my F9 flight.

Employee information is known to be highly unreliable.

Employee information is known to be highly unreliable.Completely false.Remember folks... I'm just the messenger.

I'm not a reporter who verifies the accuracy of the information via multiple sources or management of the company. I'm just a person who flies Frontier, participates in a public forum, and shares information as it was told to me.

No harm. No foul.

Employee information is known to be highly unreliable.

As opposed to forum board information...

$4 million a year?? Wow.
As an outsider who flew my first F9 flight (SFO-DEN) a week ago, let me say that any airline whose woeful website/IT system does not permit online seat changes and whose agents take 15 minutes to change a seat assignment, and then 30 minutes to process a refund has bigger problems than the cookie.

I could not agree with this more. I know this thread is about the cookie, but F9 has bigger problems...mainly the website. They make buying tickets and managing your reservations so difficult!

Still seems to be plenty of cookies out of DEN: Tuesday DEN-SAN had them and Wednesday SAN-DEN and DEN-MSN had plenty, they offered 2 if you wanted them...

On today's DEN-MDW flight the cookies were nowhere to be found. The cabin services guide lists Barnum's Animals Crackers and Goldfish crackers as the new choices.

After the beverage service, a FA walked down the aisle with a clear plastic bag filled with Goldfish crackers (there was no choice) handing them out to Ascent, Summit, Classic, and Classic Plus passengers. I really felt for the FA as people flying on an economy ticket without status clearly didn't appreciate being left out of the goodies. In my row, me and another passenger rec'd the fish, but the Russian fella in the middle seat with his hand out was denied. He questioned her twice in broken english and I don't think he ever understood what the FA tried to explain to him.

I suggest that Frontier should really evaluate this decision. You don't want to create disgruntled passengers who hold a grudge over a $.10 bag of crackers.

I finally also had a flight with no cookies and got the small snack. I don't really think its a good decision because they don't create much goodwill with Ascent or Summit members and you offend the passengers sitting around them since they don't understand what is going on.

Give all passengers a bag of crackers or cookies, or discontinue the snack service entirely.

Seigel wants to create a ULCC, then operate like one. Just like Spirit or Allegiant.

There's a Frontier message on social media about the loss of the cookies, that addresses people's complaints, since the cookies are no longer being served onboard. I have seen this message a number of times.

@flyfrontier
@Laura_Combs while cookies were popular, the perishable nature didn't warrant expense. New complimentary snack options are avail.

Not complimentary to all passengers!

Not complimentary to all passengers!

I know you tweet quite often. Did you point that out to @flyfrontier?

I never thought the cookies were all that great. Much better chocolate chip cookies many other places.

However, for a snack on an airplane, they were better than anything on other airlines.

RIP

Yes, that seems like a particularily nasty thing to do, pass out Goldfish to some and not others. Why is Frontier creating bad feelings for the sake of 20 cents. If they have done away with this, so much the better. How would you explain this to young children, let alone that Russian who didn't understand English well?
Just bought tickets on Frontier last week [for the first time] and the price has dropped $24 so am feeling rather grumpy toward them!

Yes, that seems like a particularily nasty thing to do, pass out Goldfish to some and not others. Why is Frontier creating bad feelings for the sake of 20 cents. If they have done away with this, so much the better. How would you explain this to young children, let alone that Russian who didn't understand English well?
Just bought tickets on Frontier last week [for the first time] and the price has dropped $24 so am feeling rather grumpy toward them!

Yeah, there's definitely no other airlines that reward their frequent flyers in front of the general population.

Yeah, there's definitely no other airlines that reward their frequent flyers in front of the general population.

It's not that they are being rewarded, it's how they are being rewarded. Things like complimentary alcoholic beverages, priority security/boarding etc. are generally accepted, even on low cost carriers like WN. But Goldfish crackers? And in addition to seeming tacky to the non-status traveler, I really think it is cheesy for those of us who do have status with F9. As if plastic cups and non-attentive drink service weren't bad enough, now they reward you with goofy snacks.

I fully admit that the cabin layout is a limiting factor, and there's not much they can do about that. The fact that everybody is mixed together without a separate first class section, limits the possibilites of things like glassware, unlimited refills, warmed mixed nuts, etc.

It just seems like Frontier is trying to have a low cost model and elite benefits at the same time. I give them an A for effort but a D for execution. And I also admit that I am jaded by having 20+ years worth of great experiences on AA.

Give all passengers a bag of crackers or cookies, or discontinue the snack service entirely.

Seigel wants to create a ULCC, then operate like one. Just like Spirit or Allegiant.

Siegel doesn't quite get he isn't CEO material. He failed miserably as a former CEO of US Airways, didn't do much better at Gate Gourmet, and now he thinks he can save Frontier at a time when Spirit is already determined to undercut Frontier to ensure it doesn't successfully transform into a ULCC.


Just bought tickets on Frontier last week [for the first time] and the price has dropped $24 so am feeling rather grumpy toward them!

To be fair, that can happen on any airline, but if you do a search on linkedin, you will see that Frontier doesn't have the brightest revenue management analysts and they all seem to have been recruited from the same school.

On today's flight, I noticed that the flight attendants combined the complimentary snack service with the paid food service. It seemed to work smoother than my first experience where the complimentary snacks were handed out before the paid food service. They also had both options available.

Today's flight to DEN was a completely different process. As soon as the flight attendants activated the DirecTV, the complimentary snacks were handed out. The only choice was Goldfish.

Doesn't seem to be any standardized procedure on the timing of the complimentary snack process.

On my PVU-DEN leg Monday, the snacks were handed out after beverage service.

On my DEN-ATL leg Monday, the poor flight attendant that was handing them out was having serious "senior" moments. The gentleman seated next to me and I were both amazed at how long it took him to bring a single drink to anybody, how often he screwed up, etc... I felt sorry for the poor old guy. Compounding his various service issues, he just started handing out goldfish AND sometimes cookies to everybody on the plane!

On my return flights, yesterday, snacks were handed out post-snack services on ATL-DEN and post-beverage on DEN-PVU.

I can't help but feel like any little extra perk airlines may offer are just awaiting their impending doom. I think back to when I was a kid and all the schwag we used to have access to, and now we have to pay for our bags for crying outloud!

I own and operate a Women's Surf Retreat in Costa Rica and travel quite a lot each year. I can scarcely remember a flight in the last 5 years that I didn't notice a discruntled flight attendant at some point during the flight. I'm not knocking the flight staff, I'm pretty certain they are under appreciated and overworked with these crazy flight schedules. The romance is dead for them too.

I never really thought about the cookie before boarding the plan, but now I can't stop thinking about it and how much I miss it. It's when something is taken away that we know its value.

Tierza

Clearly, there is no rhyme or reason to the comp snack service. Yesterday's DEN-AUS flight saw both the fish and animals handed out immediately after departure.

On 6/6 MSN-MCO FAs did not give out any snack at all. When I asked about it, FA said "That ended June 1. It changes all the time."! Got my choice of snack today MCO-MSN, however.

Anyone see any cookies at Milwaukee area Sendiks stores recently?

On 6/6 MSN-MCO FAs did not give out any snack at all.:td: THAT is bad form indeed!

Anyone see any cookies at Milwaukee area Sendiks stores recently?

Not in more than six weeks.

I was told, at one point, that Sendik's would continue to stock the frozen cookie dough. That has apparently changed, though it does not seem to be a decision made by Sendik's.

So sad. I bragged to all of my Delta Medallion members about those delicious cookies. At least Frontier still has a decent beer selection, unlike Delta.

Hmph - I was on a Frontier flight last week and though I did enjoy an Izze, I got no goldfish that needed washing down!

I haven't been offered a snack on either of my last two flights (a couple of weeks ago from PVU - DEN/DEN - BNA or yesterday PVU - DEN/DEN - OMA).

AFAIK we dont have any complimentary snacks anymore for any level.

Had a chance to fly F9 this Saturday from MCI to DEN- was disappointed to see that Pringles are gone and have been replaced with Boulder Chips. I gave them a shot and was not impressed. Also noted that the cocktail recipes featured in the inflight guide has disappeared- I had thought that was a great idea and wasn't surprised when I saw a similar feature show up in Delta's Sky Magazine.

I have to fly a few segments to secure Summit status. What can I expect in terms of food or snacks? Chances are they'll be relatively short routes.

I have to fly a few segments to secure Summit status. What can I expect in terms of food or snacks? Chances are they'll be relatively short routes.

From my perspective, nothing. I don't track the bit with alcohol, but there may still be some benefit there.

What can I expect in terms of food or snacks? Chances are they'll be relatively short routes.Beverage and snack service is provided on all flights > 200 miles. On routes > 700 miles, Frontier also offers fresh food for purchase.

As a Summit, you will receive complimentary alcoholic, as well as premium non-alcoholic beverages.

Click on this inflight catering (http://www.frontierairlines.com/flight-info/inflight-catering) link to review all of your options.

From my perspective, nothing. I don't track the bit with alcohol, but there may still be some benefit there.
Nothing in terms of free snack, you will get free premium beverages. The biggest advantage though is free Stretch seating at time of booking and no change fees.