LAN LANPASS - C24 (special Comodoro access) exists

C24 (special Comodoro access) exists

Two proofs. One, just sat beside a "real" Comodoro, u know one from Chile who breaks bread with Enrique, who confirmed he uses the number, even with an example when he called and they had a plane held for him and walked him to the gate during a late connection.

Two, finally received competent reply to my query which provided to me the correct web url and the special telephone number in Chile (pm me).

It is clearly stated this number is for flight changes and problems, not for tracking down that lost elite pack.... But who knows...

You win the beers ----- Santa Claus lives! :D

Two, finally received competent reply to my query which provided to me the correct web url and the special telephone number in Chile (pm me).

Interesting... You mean the url isn't www.lan.com/c24 (http://www.lan.com/c24) (while logged in) as the website claims?

Thinking the real value added is the special telephone number in case of IRROPS - connecting quickly to someone with experience and who the has the pizzaz to resolve things.

the web link works, does have a warning, but does connect...

https://ssl.lan.com/cgi-bin/site_login.cgi?site=personas;page=http%3A%2F%2Fwww .lan.com%2Fcgi-bin%2Fc24%2Fc24.cgi%3Ftoken%3DTAYdweVrKmItXChuP4Dq Tg%3B;msg_word=;extra=c24/info_login.tpl

tho not sure of our expectations here. Lan.com is 24/7 for everyone, not just elites, and no one, not even elites, can make changes to tix on the web if there is a multa or fare difference, tho it does make sure you are logged in before redirecting to lan.com so there is something going on in the background.

and wierdly, or not given lan quirkiness, i was able to access a sale not evident on the normal splash page.

try the link with and withhout logging in to ur account to see the difference

Thinking the real value added is the special telephone number in case of IRROPS - connecting quickly to someone with experience and who the has the pizzaz to resolve things.

the web link works, does have a warning, but does connect...

https://ssl.lan.com/cgi-bin/site_login.cgi?site=personas;page=http%3A%2F%2Fwww .lan.com%2Fcgi-bin%2Fc24%2Fc24.cgi%3Ftoken%3DTAYdweVrKmItXChuP4Dq Tg%3B;msg_word=;extra=c24/info_login.tpl

tho not sure of our expectations here. Lan.com is 24/7 for everyone, not just elites, and no one, not even elites, can make changes to tix on the web if there is a multa or fare difference, tho it does make sure you are logged in before redirecting to lan.com so there is something going on in the background.

and wierdly, or not given lan quirkiness, i was able to access a sale not evident on the normal splash page.

try the link with and withhout logging in to ur account to see the difference
Either way (logged in or not logged in) I get the same error message that I have been getting since they first introduced this "service". So I'm back to suspecting that Santa Claus may actually be my parents.

I'm still not sure what the service is exactly.

Estimado socio, el servicio C24 es un beneficio exclusivo de la categoría Comodoro y Premium Silver.
En caso de cualquier duda con sus vuelos, le agradecemos ingresar a LAN.com o llamar a nuestro call center, en el horario que corresponda.

Estimado socio, el servicio C24 es un beneficio exclusivo de la categoría Comodoro y Premium Silver.
En caso de cualquier duda con sus vuelos, le agradecemos ingresar a LAN.com o llamar a nuestro call center, en el horario que corresponda.

Yes, I get the same message (when logged in with a Premium Silver account).

Right you are, I will ask Santa... This could take a while...

It went fast, seem to be getting fast responses from LanPass recently.

So I sent a copy of the offending error page to the ever lovely and always entertaining Carolina LanPass exec. And she.... Wait for it....

...

... Sent it to the back office for solution... :(

It seems c24 works but they make you work to get it. The back office needed to subscribe me to c24, did so in a day. Now when I log into c24 a form pops up and asks for flight and contact details, promising to reply within 60 minutes.

So there is a Santa, plash, but only if you are a good patient child. :D

So I sent a copy of the offending error page to the ever lovely and always entertaining Carolina LanPass exec.

That's good news! So to contact her do we just email lanpass_elite @ cc.lan.com or does she have a secret/different email?

That's good news! So to contact her do we just email lanpass_elite @ cc.lan.com or does she have a secret/different email?

Oh, anyone at elite... Actually I would recommend against playing email tag with Caro, I think she needs remedial reading courses.:p

Thanks Bingo --- I've sent an email requesting that I be enrolled and I will post any updates here. ^

Edited to add: I received this response the morning:

"Junto con saludarle, informamos que lamentamos sinceramente los inconvenientes ocasionados con esta situación, esperamos que considere lo ocurrido una excepcion a los estandares de servicio que nos esmeramos por entregar y le comunicamos que hemos derivado su caso al area correspondiente para su revision.

Esperando su comprension, se despide atentamente,"

We'll see if it goes anywhere. I have several flights next week so it could come in handy.

What a pity that "LAN is incompetent" as they never replied to my issue and now I could really use the C24 service since LAN.com won't let me do checkin for my flight tomorrow. I have been fine all week on intra-Sout America flights. Could this be some new wrinkle in U.S. bound flights?

I've been getting the same message:
"The operation was not completed, please try again later" Predictably, "later" never seems to come.

Pick up the phone and call... Punch in your lanpass number... You should great service?! :-)

The c24 form is for flight changes only

Thanks Bingo. Well LAN did write back giving me the number to call. I called and they answered right away but no other indication that it was C24 or any "elite" attention. If they are trying to offer better service to elite customers this is a pretty ghetto effort! And why not just print that "secret" phone number on my LANPASS card? :confused::confused::confused:

Thanks Bingo. Well LAN did write back giving me the number to call. I called and they answered right away but no other indication that it was C24 or any "elite" attention. If they are trying to offer better service to elite customers this is a pretty ghetto effort! And why not just print that "secret" phone number on my LANPASS card? :confused::confused::confused:

De nada. So actually they got back to you fairly quickly then. Glad for you.

Well, I suspect one day you or I will have a situation where the number comes in handy, we fly a lot, and it won't be so ghetto then. Recall, I had a discussion with Comodoro who was having a flight delay connection problem in a foreign land, he called the secret number and they had the plane held for him. Not too shabby that.

And phlash, they cannot print the secret number on the tarjeta because... Well, it is secret!! :-)

(In fact, it is listed on the c24 web site as well.)

Edit: hmm... You called, they answered quickly, presumably solved your problem... How is that ghetto?

You are right that I was satisfied with the result but C24 was announced a long long time ago and I have never been able to access it on line ----
Also when you call the AAdvantage Executive Platinum hotline for example -- they announce what it is when they answer the phone and you speak only with specially trained agents. I didn't get the feeling except that they answered quickly that there was any "elite" attention. In case of IRROPS I am sure I will be glad to have the number and I remain grateful that you have provided it. My point was why didn't LAN provide it to me until now?

still I can't access that /c24 form - although I am premium silver and the page as well as the premium silver benefit page lists this service as valid for premium silvers.

i would have needed that this evening. purchased spontaneously a daytrip ticket to arequipa for tomorrow. my credit card was not accepted (of course - the peruvian website seems to accept only peruvian issued credit cards, but no german ones ...). then i went to a metro store and paid the ticket there. once the transfer was done I received an email, that there has been a change on my flight tomorrow. as it turned out the morning flight was cancelled :(

i called three times, after 6 minutes in the waiting line - two times a lady who just spoke spanish answered although i had selected english service. i speak some spanish, but in this case i would not like to struggle with a language barrier.

anyway that comodoro service might have been of help in this case.

If I recall, you still need to contact them to have them subscribe you to the /C24 service and web page form.... then it works. I have used the form twice now successfully (sort of).

On the phone it does, I've got "Buenas tardes, bienvenido a atención elite Sr. Mavalenzu" after punching in my lanpass number, although it doesn't happen every time and they are not that much helpful than the rest (or I might not noticed)

Fun. Called LanPass after hours and, after entering my number, on came a message reminding me of the c/24 service, telling me I could access it immediately by pushing #7 or whatever it was.

Fun. Called LanPass after hours and, after entering my number, on came a message reminding me of the c/24 service, telling me I could access it immediately by pushing #7 or whatever it was.
And then what? I my experience you just get a phone that rings and is never answered!