airberlin topbonus - Lounges on AB/HG




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DWFI
Mar 28, 12, 11:31 am
Do Air Berlin or Niki actually have any kind of lounge access agreement in VIE? Their site says something about the Jet/Air lounges which all airlines except OS use but oneworld.com does not seem to agree.

(for clarification, it would be for a OWE in Y or a non-elite in Y connecting to same-day oneworld longhaul F)


Volvic
Mar 29, 12, 7:51 am
I flew via VIE with AB/HG a few times and I was told that from the usual departure gates (B30 something) you can not access any lounge.

I'm always with very very tight connections so I have no time not wander too much around.

Tyrolean
Mar 30, 12, 1:28 am
You can use generic Lounges. The AB Homepage is updated quite frequently.


ToGo
Apr 2, 12, 3:33 pm
Do Air Berlin or Niki actually have any kind of lounge access agreement in VIE?Yes only for TopBonus Gold and Onewold (whatever) Member.
I flew via VIE with AB/HG a few times and I was told that from the usual departure gates (B30 something)AB/ HG use the B (Bus) and sometimes C Gates.Their site says something about the Jet/Air lounges Only the Jet (Schengen).

DWFI
Apr 2, 12, 6:50 pm
Ok, thanks. Will give me more incentive to book HG over OS next time.

apacuk
Apr 3, 12, 2:09 pm
I'm thinking of booking a flight with Niki, but cannot see where I should enter my OneWorld card number on the FlyNiki online booking.

Having said that, it looks like the only real OneWorld benefits are Lounge access, and my card number doesn't need to be included on the booking to get that. I'll just wave my boarding card at the nice lounge ladies along with my BA Gold.

Or have I missed something?

Andrew

swiss_global
Apr 6, 12, 6:48 am
In ZRH you can use the Dnata lounge. The lounge sign is changed and now shows AB/HG logos - although it is not yet listed on the AB webpage. The lady at the front desk left no doubt that I was eligible for access, though she struggled to understand the AB and OW system: "Oh, you're flying this new airline. How comes you BP says you're Gold and and Sapphire at the same time?". I was happy to explain.

The lounge itself is nice, staff very friendly and walking distance to B gates, where AB usually departs, very short. The only negative is food selection which is limited to pre packed snacks.

craver
Apr 17, 12, 1:10 am
In ZRH you can use the Dnata lounge. The lounge sign is changed and now shows AB/HG logos - although it is not yet listed on the AB webpage. The lady at the front desk left no doubt that I was eligible for access, though she struggled to understand the AB and OW system: "Oh, you're flying this new airline. How comes you BP says you're Gold and and Sapphire at the same time?". I was happy to explain.

The lounge itself is nice, staff very friendly and walking distance to B gates, where AB usually departs, very short. The only negative is food selection which is limited to pre packed snacks.

The lounge staff at ZRH are refusing entry to pax flying HG with Oneworld Emerald status today. They are saying they aren't sure whether HG pax can have access, but "the computer says no" so there is no negotiation. When I suggested that this was a system issue and it might be an idea to admit Emerald members flying HG until it was resolved, she said that wasn't possible and her supervisor wasn't due in until later. So much for Oneworld.

ToGo
Apr 17, 12, 4:07 pm
AB have no contract with the lounge

swiss_global
Apr 18, 12, 1:34 pm
AB have no contract with the lounge

Well, at least two weeks ago they appeared to have one ... also the lounge sign now represents the AB and HG now very prominently ... I strongly doubt they'd change the lounge sign if there was no contract ...

craver
Apr 18, 12, 2:25 pm
The Dnata lounge supervisor called me today. There is a contract. The issue was apparently with BA Gold cardholders with HG boarding passes and has now been resolved. At the Dnata lounge, even if they know someone qualifies to enter they won't let them if the computer says no despite it being clear there is a glitch.

LGA
Apr 19, 12, 6:26 pm
At the Dnata lounge, even if they know someone qualifies to enter they won't let them if the computer says no despite it being clear there is a glitch.

Little Britain USA Computer Says No Sketch (http://www.youtube.com/watch?v=Ly3Ew3wQ4PA)

;)

swiss_global
Apr 21, 12, 6:07 am
The Dnata lounge supervisor called me today. There is a contract. The issue was apparently with BA Gold cardholders with HG boarding passes and has now been resolved. At the Dnata lounge, even if they know someone qualifies to enter they won't let them if the computer says no despite it being clear there is a glitch.

Thanks for following up with Dnata. Apparently the glitch only "applied to" BA cardholders. I used my AB Gold card when successfully entering earlier this month.



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