Online Travel Booking and Bidding Agencies - Priceline agents clueless

I guess I should not be surprised by a company that does not allow you to actually speak to a real person and clearly outsources overseas, but I have to laugh at how clueless their staff are.

I emailed (because you can't speak to anyone in person) about what the fare basis class would be for a particular flight. 15 hours later I receive a 785 word response. A damn near essay, with what appears to be every pre-formatted response the agent had programmed into their system. They went on about everything from how to change my seats to picking my own price. Despite asking about a particular flight with a set price and only wanting to know the fare class. This is the first time I considered using them, I usually book directly with the airline or on Expedia, but good grief. If an airline ticket agent does not even understand the definition of a fare class, I can't imagine the nightmare it would be dealing with these people if I actually purchased a ticket and ran into issues. Back to booking direct.

Wow.

I think your expectations are to high for Priceline. If you are concerned about what fare class you may be booked in, then why would you try to book with Priceline. That isn't what they do or try to do.

Their CSA are not going to know what fare class you are trying to book. They have seats. They are selling those seats at a price.

I was curious more than anything as the price they had for a ticket was more than 50% less than anywhere else, which made no sense, so I wanted to know the class. Ultimately I ended up booking directly with the airline. Will never use them based solely on the fact you can't speak to them except by email.

I hope you at least saved a bit of money on your ticket!