Qatar Airways Privilege Club - QR Privilege Club - how are the accurate rules/benefits?

From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.

My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.

It would be nice to get Michaels and his collegues views on this.

From time to time we experience different ways the same rule/case are handeled by different ground staff members. This is a bit frustrating and indicate that there is a need to get some clarification from QR. It would be better for both QR staff and us, and thereby QR in the long run, if we work to eliminate wrong practise and groundless expectations.

My suggestion is to start this thread to let the members (us) ask the questions in public, and let our friends representing QR here at the forum give us the exact rules and ways they are to be understood and handeled.

It would be nice to get Michaels and his collegues views on this.

hi Run4run,

thank you for your feedback. Michael and our Qatar Airways Community team frequently check this forum in order to deliver asssistance and provide an accurate information to every passenger. We assure that every single feedback posted here has been forward to the relevant department and our management for the future and better improvement in order to maintain the 5 stars service.

Should you have any question or require assistance, please feel free to post it here and our team will be right here to assist you.

You can also stay updated with our other social media portal, Qatar Airways community at http://www.qatarairways.com/th/en/qatar-airways-community.page

Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/th/en/qatar-airways-community.page

Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.

Michael I have written several E-Mails to Qatar Airways and still await a response. In my view I was treated very badly by your ground crew at both Doha and BKK. Can you please explain why I cannot get a response to my questions that at the end of the day need to be addressed in order to improve the airlines reputation. I also would like to lodge a complaint with a lot higher person in your organisation in order to get this matter resolved and therefore would appreciate their web address.

Hi Lightyear40,

Could you please kindly forward your email which you have not been responded to resbkk@th.qatarairways.com so that I can expedite the correspondence from our relevant department.

for the complaint, I do recommend you to send e mail to our customer relation department at tell-us@qatarairways.com.qa

Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qatar-airways-community.page

Hi Lightyear40,

Could you please kindly forward your email which you have not been responded to resbkk@th.qatarairways.com so that I can expedite the correspondence from our relevant department.

for the complaint, I do recommend you to send e mail to our customer relation department at tell-us@qatarairways.com.qa

Best regards,
Alex
Qatar Airways community team
http://www.qatarairways.com/th/en/qatar-airways-community.page

Thank you Alex. I hope you can at least get a full respone from tell-us@qatarairways.com.qa which I have not been able to achieve to date.

Well guys, as peace embraces you and that matter gets closer to a happy ending, I just want to express my hopes for this thread to stick to more spesific cases conserning the rules of PC and how they are to be understood?

Well guys, as peace embraces you and that matter gets closer to a happy ending, I just want to express my hopes for this thread to stick to more spesific cases conserning the rules of PC and how they are to be understood? My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership

My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership

Hi Lightyear40,

Recieved your email. Will co ordinate with my colleage to expedite your case.

Best regards,
Alex
Qatar airways community team
http://www.qatarairways.com/global/en/qatar-airways-community.page

My case does involve how award ticket holders are treated on board. How silvers holders are treated when a flight is overbooked and problems with my account in relation to my award ticket. So these are exactly the issues you are talking about and once resolved it may answer some questions in relation to PC membership

Then I agree lightyear. And as that is the case, the most important is that QR's final response is put on public here, even if QR post it to you (in this case) directly as pm.

On a few other threads around FT the question of unclear policy for op up priority are a issue.

How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?

If Michael/Alex can clearify it would be great.

On a few other threads around FT the question of unclear policy for op up priority are a issue.

How are the policy on QR? Does it follow elite status? Is it made by the system or can the GA overrun?

If Michael/Alex can clearify it would be great.

Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

^:p

Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR

Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR

I made a pale attempt with QR for status matching my EK gold and whilst I havn't received an answer ever since, EY has in the meantime come back to me with a positive answer.

Alex & Michael, will QR status match me to silver as i am Silver in both Virgin Australia and Qantas?

My brother was recently status matched by EY because he is EK silver and QR silver.

I will be based in KHI For the next few months and will be frequently travelling in business class to JFK/YYZ but i do not want to lose my mile earning capability as i will start with QR


Hi Zainman,

Thank you for your inquiry. We are checking with the relevant department regarding your enquiry. We will advise you as soon as possible.

Best regards,
Alex
The Qatar Airways Community
http://www.qatarairways.com/global/en/qatar-airways-community.page

Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

Hi Michel.

This is now a few weeks back...

I made a pale attempt with QR for status matching my EK gold and whilst I havn't received an answer ever since, EY has in the meantime come back to me with a positive answer.

I think QR really need to get their act together on this one. For example I wanted to try out EK and therefore asked EK to status match my Silver QR status. They replied within 24 hours and stated that they would match my status and also give a further Silver to my wife has well. My wife is currently a family member with QR.

We have now booked a return flight from Rome to BKK with a couple of day's stopover in Dubal. We will be flying all legs on their 380 in business class. We were still thinking of booking our tickets with QR right up until the last minute, but in the end the the pendulum fell in EK´s favour because they were offering flex tickets at the same price has QR's most restricted Z fare. EK also of course offer a limo for all legs which is another reason to choose EK this time.We also have had a lot of problems with how Qatar operate on the ground in the past and we felt that we did not want to go through that kind of stress again.

Now we have been allocated silver status on EK with the amount of extra points we will now receive it will be sufficient enough to give us an upgrade on one leg of a future economy flight. Hence EK have dangled the carrot and now are quids in. Hence Qatar need to do the same and status match themselves.

I have never flown EK before, but their website is excellent. For example you can alter seats and book discounted hotels etc. On QR it looks so unprofessional and when you book a seat on QR it puts you somewhere else and then you cannot correct the problem without going through the expensive telephone process.

I know QR still GENERALLY have a good product and I cannot knock them for that but their administration is a real shambles and although Lisette Smith who is Qatar's Senior Customer Care Officer does a wonderful job in trying to untangle this mess for us folk on flyertalk at times she must feel like hitting her own head against the wall when dealing with Doha on a general day to day basis.

I think QR really need to get their act together on this one. For example I wanted to try out EK and therefore asked EK to status match my Silver QR status. They replied within 24 hours and stated that they would match my status and also give a further Silver to my wife has well. My wife is currently a family member with QR.

We have now booked a return flight from Rome to BKK with a couple of day's stopover in Dubal. We will be flying all legs on their 380 in business class. We were still thinking of booking our tickets with QR right up until the last minute, but in the end the the pendulum fell in EK´s favour because they were offering flex tickets at the same price has QR's most restricted Z fare. EK also of course offer a limo for all legs which is another reason to choose EK this time.We also have had a lot of problems with how Qatar operate on the ground in the past and we felt that we did not want to go through that kind of stress again.

Now we have been allocated silver status on EK with the amount of extra points we will now receive it will be sufficient enough to give us an upgrade on one leg of a future economy flight. Hence EK have dangled the carrot and now are quids in. Hence Qatar need to do the same and status match themselves.

I have never flown EK before, but their website is excellent. For example you can alter seats and book discounted hotels etc. On QR it looks so unprofessional and when you book a seat on QR it puts you somewhere else and then you cannot correct the problem without going through the expensive telephone process.

I know QR still GENERALLY have a good product and I cannot knock them for that but their administration is a real shambles and although Lisette Smith who is Qatar's Senior Customer Care Officer does a wonderful job in trying to untangle this mess for us folk on flyertalk at times she must feel like hitting her own head against the wall when dealing with Doha on a general day to day basis.

Said it before and I will say it again, in the air QR earn their 5* ranking. On the ground another story. Though they do treat their business class passengers pretty well on the ground, usually. I say usually cause I had a horific experience recently which I havent had a chance to write up yet. Again all the ground staff.

Emirates business class on the A380 personally I am not a huge fan off. I love the bar at the back and the seats are good. However service on A380's suck cause there are so many business class seats. You will get the best service by standing at the back of the plane in the bar. So remember that.

Hi Michel.

This is now a few weeks back...

I would also appreciate any 'official' feedback. I have sent my request to the MNL sales office (that's where I'm flying from), maybe I should have sent it to a central PC email?

Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

"this week for sure". That was in March.....

in the meantime EY delivered my gold card...

in the meantime EY delivered my gold card...

Mine too!:D^

Did anyone get any answer of QR concerning the status match?

In my experience, e-mailing Qatar Airway's customer service does,well, nothing. you may or may not get an apology after several weeks. But whatever the issue, it's never addressed. In other words, if your special meal request is continually messed up, all you'll get is "We are sincerely sorry for your experience" blah, blah, blah. But then the mistake is often repeated. What's the point?

Hi. are still getting clarification and will have an answer for you this week for sure. Thanks so much.

Michael @ The Qatar Airways Community

That was in March....and after two reminders zero feedback. Simply can't trust them.

That was in March....and after two reminders zero feedback. Simply can't trust them.

maybe he was fired for promising a response on a public forum, lol

That was in March....and after two reminders zero feedback. Simply can't trust them.

It may be moot now, but...

I usually just call membership services in addition to email, IME, i usually get a faster response with an email + call in follow-up. Especially when I need something very quick.

PS I call & email central office.

It may be moot now, but...

I usually just call membership services in addition to email, IME, i usually get a faster response with an email + call in follow-up. Especially when I need something very quick.

PS I call & email central office.

Done that. Zero zero... And the whole point is that the rules should be public and known to us all. Not something that should be dependent of a personal email and "help".

How Qatar Airways lost a customer:

I planned a third return CDG-DOH-BKK flying business class in a 12 month window to get enough miles for gold (was silver) when I got this mail from Qatar mentioning tier review would be no longer for 12 rollong periods but form Jan to Dec. Thus my next trip would fall outside obtaining gold.

I emailed them asking if they still would consider my case and I got an avoiding reply, in the style "Fly with us and we will see"

I switched to Etihad ever since, flying BKK-BRU and am gold for 5th year.
Sometimes I find Qatar to BRU 100 euro cheaper, but it is not worth the change since it still is the rule: (no rolling 12 periods fro consideration)
Qpoints are valid for one calendar year (January to December). You must earn a certain number of Qpoints each year to retain your membership status.

I always have 50kgs on the BRU-BKK direction (40 kgs flying bis + 15 gold status), I will loose gold status because I got a redemption business class ticket with EY next year but stay on track for getting my gold back until March 2016 flying business oct 2012, may 2013 and sept 2013.

A mail from Qatar confirming I would reach gold after my next planned trip would have kept me flying Qatar, and Qatar flies to BRU also at last, but you lost me :td: