oneworld - Marked difference in F Lounge treatment




RAW82
Mar 18, 12, 10:29 am
Am OWE and over the past fortnight have flown to Hong Kong, London and Shanghai flying Qantas business and lastly Dragonair.

The difference between treatment at the BA F lounge in Qantas and Cathay in HKG and Aust is amazing. In the latter cases the lounge agent and staff couldn't do enough to welcome and assist my wife and I with our 4 year old and 10 month old. This includes both QF and CX F lounges where u was on Dragon and the rest of the family on QF to Australia.

BA at T3 LHR was a different matter. 4 year old was considered a guest and as I am only permitted 1 guest had to use the business lounge or leave the spouse or 4 year old outside.

I my opinion this is extremely poor form. The whole family are seasoned travellers and wife and son OWS so it's not as if he would run a muck.

Simply told once over 2 children are considered a guest by BA.

That's my rant. Anyone experienced same?


Dr. HFH
Mar 18, 12, 10:51 am
Have never experienced this (I don't have children); but this phenomenon has been reported and discussed on FT in the past. Perhaps on the BA board?

jerry a. laska
Mar 18, 12, 12:43 pm
BA generally applies the lounge rules strictly.
See recent reports in this forum:
http://www.flyertalk.com/forum/oneworld/1291200-lounge-access-does-toddler-count-guest.html
and discusssions in the BA forum:
http://www.flyertalk.com/forum/british-airways-executive-club/1297146-ba-lounge-access-status-members-extra-infants-children.html?highlight=child+guest
http://www.flyertalk.com/forum/british-airways-executive-club/1291182-toddler-guest.html?highlight=child+guest
http://www.flyertalk.com/forum/british-airways-executive-club/990927-t5-lounges-children.html
http://www.flyertalk.com/forum/british-airways-executive-club/982531-can-ow-sapphire-member-access-lhr-t5-lounges-both-wife-10-year-old-child.html


og
Mar 18, 12, 1:26 pm
BA's strict access policy may have been driven by previous occurrences where a prefectly placid and sleeping toddler awakes and turns into a monster when safely in the lounge. I do think, however, that the dragons that control BA lounge access were, in a past life, employed as insurance loss assessors and only knew one word - "no".

onobond
Mar 19, 12, 12:13 am
But surely, the one airline to have Lounge Dragons would be Dragonair - n'est ce pas?

:cool:



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