Hyatt Gold Passport - Mid-Stay Upgrade??? Anyone Else?

This is a new one for me...

had a four night stay at the Austin Hyatt... and on my second day i return to the room to find the connecting doors opened, which quite frankly -- freaked my out a bit.

Front desk and security came to my room, apologized and said they would deposit 15,000 pts in my account. I asked for a new set of keys to be made -- they said fine and that they would have the doors closed.

I stop by the front desk to get my new keys and the manager says "Ohhh... we upgraded you -- that's why the doors were open, didn't you get a phone call?" no, i didnt

i'm not a big hyatt person, currently diamond b/c of the challenge, but in all 10 years of my travelling... ive never had a hotel upgrade me mid stay.

is this a load of sh*t? or does this happen at Hyatt?

Something similar happened to us. We had a standard suite and came back one day to find our doors wide open with no one around. After a bit of ruckus with security and hotel staff, the manager upgraded us to the diplomatic suite so we gladly obliged to move mid-stay.

For the OP was the opened connecting door to a living room / parlor? If so it could make sense - they realized they weren't going to sell the suite and gave you more room. If its to another regular room then explanation makes no sense.

This is a new one for me...

had a four night stay at the Austin Hyatt... and on my second day i return to the room to find the connecting doors opened, which quite frankly -- freaked my out a bit.

Front desk and security came to my room, apologized and said they would deposit 15,000 pts in my account. I asked for a new set of keys to be made -- they said fine and that they would have the doors closed.

I stop by the front desk to get my new keys and the manager says "Ohhh... we upgraded you -- that's why the doors were open, didn't you get a phone call?" no, i didnt

i'm not a big hyatt person, currently diamond b/c of the challenge, but in all 10 years of my travelling... ive never had a hotel upgrade me mid stay.

is this a load of sh*t? or does this happen at Hyatt?

I am sure that they would be happy to close the door if you really do not like being upgraded....:cool:

I am sure that they would be happy to close the door if you really do not like being upgraded....:cool:

it's not about wanting to be upgraded.... walking into your room and having the feeling that someone was inappropriately in your room is not the greatest feeling.

To me it seems like an excuse they used after they realised the problem. Surely they would have checked your account on their system after you called the front desk and security. Are you still going to get your 15K points?

Whether or not the hotel had good intentions and was trying to "upgrade" the OP, they did not handle the situation properly. The appropriate thing to do would have been to await the guest's permission before opening the connecting door.

Walking into a room to find a connecting door mysteriously opened would upset me, and I would not consider a telephone message to be sufficient notice of such an action.

it's not about wanting to be upgraded.... walking into your room and having the feeling that someone was inappropriately in your room is not the greatest feeling.

At a full service hotel your room is accessed by employees maybe four to five times a day. It doesn't make me "feel"anything.

At a full service hotel your room is accessed by employees maybe four to five times a day. It doesn't make me "feel"anything.

i'm not talking about service... at a real full service hotel, you wouldnt notice these people -- aside from the cleaning

Wow. Complimentary upgrade _AND_ 15K points? I'd say OP lucked out on that one! 15K points is quite generous for an open door to your larger suite!

Just make sure you keep your valuables locked up. The cleaning staff at the Hyatt Austin took my tablet PC and my MP3 player when I had a 2 room and connecting suite.

Sure I left a huge mess from the party, but I also left a $40 tip.

Your in a hotel... big deal many have access to your room from housekeeping, front desk etc. If I came back and the door to the parlor were opened... first thing I would have done was check it out and confirmed that it's been open for me... IF IT WAS... I would thank them for the upgrade! not try to milk some points.

it's not about wanting to be upgraded.... walking into your room and having the feeling that someone was inappropriately in your room is not the greatest feeling.

The opposite happened to us at this hotel. We were upgraded and came back from dinner and the door was locked. Kind of creeped us out as it would not have been the right time for a turn down and none was done.

Your in a hotel... big deal many have access to your room from housekeeping, front desk etc. If I came back and the door to the parlor were opened... first thing I would have done was check it out and confirmed that it's been open for me... IF IT WAS... I would thank them for the upgrade! not try to milk some points.

I would react as the OP did. I'd knock on the connecting door, gingerly poke my head into the room and hope nobody was there. Then call security and have them shut the thing.

It's similar to if you came back to your room and found the door wide open. How do you know that another guest isn't going to be checked into the adjacent room and have access to your belongings?

I don't mind hotel employees entering the room -- that's expected. I would be upset, however, if an employee left the room unattended and either the hallway or the connecting door open.

If it was a real upgrade, I'd expect at least to see a note from the manager in the room. The front desk would also be aware of the change. I think in the OP's situation, the manager was just covering his/her tracks.

Things like this happen surprisingly more often than you'd expect. A colleague of mine recently had someone (not a hotel employee) walk into his room at 5 am at the Ritz here in town. Somehow was given the wrong room and key to go with it.

Things like this happen surprisingly more often than you'd expect. A colleague of mine recently had someone (not a hotel employee) walk into his room at 5 am at the Ritz here in town. Somehow was given the wrong room and key to go with it.

Now THAT is scary