milkchug
Mar 14, 12, 10:38 pm
Hi all, not sure who I should turn to so I figure this would be a good place to see if there is any recourse for me.
Here's the situation.
My honeymoon is rapidly approaching in 4 weeks and I am busy finalizing our itinerary to Phuket and Chaing Mai. While I wasn't sure where I wanted to stay in CM, I knew where I wanted to stay in Phuket, a place that is regularly #1 on Tripadvisor called the Shore at Katathani.
I booked and paid the hotel in December through Expedia - ecstatic because they were running a buy 3 get one free promotion which made the hotel seem a bit more affordable (it typically goes for about $500 a nite) especially given that this is the busy season for Thailand as its around Thai new year, a big travel period for Thais.
Since the main part was booked, I planned the flight and activities in Phuket around the hotel and its southern location.
Fast forward to today.
I receive a call from Expedia explaining to me that the hotel has called and said that they were overbooked and had already found a replacement hotel for me, the Banyan Tree in Phuket. While this is a nice hotel, it does not have nearly the same ratings as our original hotel (the Shore), is being discounted (so as to be the approximate same cost as my original booking), would be a basic room vs. a pool villa room and worst of all, it is an hour away (based on Google maps) from the site of the original hotel.
I am awaiting a call back from Expedia but was told not to expect anything. I understand that issues come up, but I don't think its right to tell me this late when I had booked several months in advance. Additionally, I know there were rooms available after I booked so there are definitely people there who booked after I did.
Does anyone know: Do I have any recourse or course of action or am I screwed to accept a demoted hotel?
I am literally at the pont of considering changing destinations altogether as most of the alternative hotels ib the area are not available.
Any help is appreciated.
Here's the situation.
My honeymoon is rapidly approaching in 4 weeks and I am busy finalizing our itinerary to Phuket and Chaing Mai. While I wasn't sure where I wanted to stay in CM, I knew where I wanted to stay in Phuket, a place that is regularly #1 on Tripadvisor called the Shore at Katathani.
I booked and paid the hotel in December through Expedia - ecstatic because they were running a buy 3 get one free promotion which made the hotel seem a bit more affordable (it typically goes for about $500 a nite) especially given that this is the busy season for Thailand as its around Thai new year, a big travel period for Thais.
Since the main part was booked, I planned the flight and activities in Phuket around the hotel and its southern location.
Fast forward to today.
I receive a call from Expedia explaining to me that the hotel has called and said that they were overbooked and had already found a replacement hotel for me, the Banyan Tree in Phuket. While this is a nice hotel, it does not have nearly the same ratings as our original hotel (the Shore), is being discounted (so as to be the approximate same cost as my original booking), would be a basic room vs. a pool villa room and worst of all, it is an hour away (based on Google maps) from the site of the original hotel.
I am awaiting a call back from Expedia but was told not to expect anything. I understand that issues come up, but I don't think its right to tell me this late when I had booked several months in advance. Additionally, I know there were rooms available after I booked so there are definitely people there who booked after I did.
Does anyone know: Do I have any recourse or course of action or am I screwed to accept a demoted hotel?
I am literally at the pont of considering changing destinations altogether as most of the alternative hotels ib the area are not available.
Any help is appreciated.