Thai Airways Royal Orchid Plus - ridiculous service today in F NRT-BKK

Cabin crew turned what should have been a leisurely 6.5 hour flight into a joke.

We were given menus shortly after take off and rather than having a chance to peruse them, they wanted the order straight away. My first course then arrived a couple of minutes later - even before my drink had.

Thereafter, the moment I had put down my cutlery, the next course arrived. In fact, the crew member even starting bugging me during my main course about whether I wanted desert "Please tell me now".

Not much more than an hour and a bit into the flight, the meal service was done, the crew put down all the blinds (this was a day flight) and were not seen again until 40 minutes before landing. The pre landing snack never appeared, nor did the landing cards.

Never experienced anything like this in my life. Sometimes in a night flight, you want to be served reasonably quickly - but this was a flight leaving at 10-45am and not even that long.

Pure laziness.

It sounds like they were anything but lazy for the first hour.

Joking aside, your experience is unfortunate. I would have had a word with the purser but that might not be a commonly followed action.

Travelling in First, you're allowed to eat when you wish, so while you shouldn't need to do so, it would have been OK to push back on the hurried service.

Blinds down on a day flight? That's very strange. Did you let them know you wanted some natural light?

I think you should share your experience with TG in a letter. Maybe they'll do nothing, but there's a chance they'll take the feedback onboard. The new CEO, who has been in the chair for a few years now, is doing good things.

As ever, TG service varies. Recently I took a flight ex LHR and service was indifferent at best. In contrast, my onward flight ex BKK was outstanding - the crew was attentive, friendly and the service was fabulous. YMMV!

I don,t believe a word the OP has written, I have been on far too many business and First class flights to know it doesn't happen. If any of this was true, you would immediately have a chat with the FSD and it would be solved.

I don,t believe a word the OP has written, I have been on far too many business and First class flights to know it doesn't happen. If any of this was true, you would immediately have a chat with the FSD and it would be solved.

Really??

I sounds very similar to my BKK-MUC flight last month. I could not believe how rushed the lunch service was on this 12 hour daytime flight. Lunch service was a complete mess. With only 5 of us in the F cabin the 'efficient' crew was able to wrap up service less than 90 minutes from take off...not to be seen again for hours. The food was terrible...and I don't expect that much from TG. I know their food will never be as good as LX, OZ, NH, etc. At least The Dom was cold.

As to closing the window shades...except for the short BKK-HKG route every TG flight I take the crew come around and try and force down the shades. I refuse to let them do it...I don't want to sleep at 3 in the afternoon!

I've flown TG F many times. Hey, it's an easy award to get, but there are many better *A F classes out there.

I don,t believe a word the OP has written, I have been on far too many business and First class flights to know it doesn't happen. If any of this was true, you would immediately have a chat with the FSD and it would be solved.

You are assuming that FSD is not the rotten apple?

Unbelievable,.... If you experience this service on any airline and then put up with it, and use as an excuse, that awards are easy to get, or the food is terrible, I believe you will end up getting what you deserve. Maybe it is because I pay for our own flights, I will not tolerate anything less than perfect on Thai or any airline. I accept that there are better airlines out there, but I cannot afford them, but IMO, it does not mean I should excuse the flight crew who are serving me, from doing anything other than a 100 per cent professional job. If you downgrade an item because in your mind it is free, then accept anything less than what you would have accepted had you paid thousands of dollars for it, you are condoning the work practices of an employee, who may not know otherwise.

[redacted]

Most TG flights I've been on in business the meal service is rushed in my opinion. And they REALLY like to get those blinds down ASAP in the middle of the day, which I honestly believe is because they want everyone asleep and not asking for things.

Cabin crew turned what should have been a leisurely 6.5 hour flight into a joke

We must have had the same crew..... (http://www.flyertalk.com/forum/18049048-post1.html).

I don,t believe a word the OP has written. :rolleyes:

First Class, huh? That sounds awful, I hope you didn't pay for that kind of treatment..

I am wondering if perhaps the captain advised the crew there could be bad turbulence and so they rushed the meal service?

I too have had blinds down on a day flight - NRT-HKT. Blinds were down most of the flight.

I don,t believe a word the OP has written, I have been on far too many business and First class flights to know it doesn't happen. If any of this was true, you would immediately have a chat with the FSD and it would be solved.

We too had bad Royal Thai F exprience Cdg-Bkk no working headphones. Missing first course (for me ) ranout? only 7 passengers ,lack of service. :td: .But Next flight from Paris Was upto standard ^wrote in got usual response. Bla bla bla :(still failed to answer if FCL still access avl wilst transiting to 2 service domestic flts. So Thai has spotty service. ( not as experienced as some FTers 9F flts flown. LH,LX,TK,TG./9F flts scheduled TG,OZ,LH,LX,)

I don,t believe a word the OP has written, I have been on far too many business and First class flights to know it doesn't happen. If any of this was true, you would immediately have a chat with the FSD and it would be solved.

Hmm. Did you believe me when I posted pics of the sleeping Purser in the J cabin on a 4 hour BKK-DPS flight? Sounds like the same situation here...

TG service really is going downhill or rather spotty in many instances.. I haven't flown TG F in many years and from what I'm reading here doubt I will anytime soon.

Cabin crew turned what should have been a leisurely 6.5 hour flight into a joke.

We were given menus shortly after take off and rather than having a chance to peruse them, they wanted the order straight away. My first course then arrived a couple of minutes later - even before my drink had.

Thereafter, the moment I had put down my cutlery, the next course arrived. In fact, the crew member even starting bugging me during my main course about whether I wanted desert "Please tell me now".

Not much more than an hour and a bit into the flight, the meal service was done, the crew put down all the blinds (this was a day flight) and were not seen again until 40 minutes before landing. The pre landing snack never appeared, nor did the landing cards.

Never experienced anything like this in my life. Sometimes in a night flight, you want to be served reasonably quickly - but this was a flight leaving at 10-45am and not even that long.

Pure laziness.
Interesting how I had the flight to BKK-NRT on the same day and had an awesome crew who I would rate better than the LH crews I had.

Meh not too bad. During my flight on TG, I couldn't hear a single word the FA was saying. She was seriously whispering her announcements and they were mostly garbled. I always thought TG was a great airline until I tried them. The food is terrible and the service was just meh.

Ladies and Gentlemen,
as most of you know, the discussion on FT usually revolves around the topic, not about the members posting about their opinion. If you differ in opinion, challenge them by posting your opinion, and refraining from any comments about the other members.

I have just deleted most of the posts that went in conflict with the above policy. I'm not going to individually edit out any comments out of any posts, if its making comments about others, it gets deleted.

Please consider this a warning, any further violations are going to be followed up with disciplinary action as per TOS.

Regards Oliver2002
Senior Moderator

On a PVG-BKK flight today on an old A330 and was for once given a reason by the FA to close the window blind which was either a smart ploy or simple logic depending on which team you want to bat for.

He said "sir, please close the window shade so that others can view the shared screens." I wanted to tell him that no one was watching the Chipmunks and that TG ought to get some proper IFE but instead I closed the window shade.

Perhaps the TG FAs are so used to their horrible IFE that it's become a habit for most flights to a point that the FA would not have an answer if you asked them why?

Sorry nothing to do with F service but related to the window shade requirement.

Will be flying NRT to BKK in F next weekend, will report back here.

I think out of about 5 or 6 F flights I only had one in the last 2 years that I would say was bad service...one of the older FA's that was very rushed...have otherwise found them very nice and they seem to try, maybe not as polished as say LH but they do seem to try...food is not very good tho'!

On a PVG-BKK flight today on an old A330 and was for once given a reason by the FA to close the window blind which was either a smart ploy or simple logic depending on which team you want to bat for.

He said "sir, please close the window shade so that others can view the shared screens." I wanted to tell him that no one was watching the Chipmunks and that TG ought to get some proper IFE but instead I closed the window shade.

Perhaps the TG FAs are so used to their horrible IFE that it's become a habit for most flights to a point that the FA would not have an answer if you asked them why?

Sorry nothing to do with F service but related to the window shade requirement.

The TG FAs want the blinds closed most of the time, even throu daytime flights. Hoping the pax fall asleep and don't bother them.

Did you ever see a FA patroling the F or C cabin between service? Yes, in Y they walk up and down sometimes but NOT to check pax needs!

Never had this so far in F and I don't wish to come across such service :(