Turkish Airlines Miles&Smiles - turkish airline sucks

i am coming from turkish airline. my bag was broken and when i asked them. they said to visit them all the time like go there to give them my bag and then they'll repair it and then will send it back to me. i really had a worst travel experience in turkish airline. they are cheaters. they are always into searching a way to cheat people !

Welcome to Flyertalk!

Your message omits several relevant details. On my first flight with TK I had the same issue after a IST-SIN flight. While in SIN, they collected the luggage from my hotel, delivered it repaired after 2 days, everybody happy.
Last year I flew HKG-IST-OTP and in OTP the luggage was damaged. in OTP they immediately gave me a replacement bag, as the cost of the repair would have been higher.

I guess one could say that my 2 positive experiences trump your negative experience, but in reality this is part of travel and so far TK is no better or worse than other airlines.

What credit card did you use to book the flight? Chances are your card has got you covered for broken luggage.

i am coming from turkish airline. my bag was broken and when i asked them. they said to visit them all the time like go there to give them my bag and then they'll repair it and then will send it back to me. i really had a worst travel experience in turkish airline. they are cheaters. they are always into searching a way to cheat people !

Welcome to FT!
Care to share any more?

Yet another 'I flew them once and they suck' thread...

Lost/damaged baggage happens all the time with any airline...

yep, another silly post. I guess the OT signed up for FT just to 'complain' about something that happens on ALL airlines.

Agree with the other posters re damaged or lost baggage ... happens with ANY airline (and far too often) ... no TK issue

What credit card did you use to book the flight? Chances are your card has got you covered for broken luggage.

Well, only if the OP comes from the US. Travel insurance as part of credit card contracts is virtually unknown elsewhere, at least in Continental Europe. Certainly none of my (current or previous) credit cards includes such a coverage - not even as an optional feature. But I know from my US friends that theirs do ...

Agree with the other posters re damaged or lost baggage ... happens with ANY airline (and far too often) ... no TK issue



Well, only if the OP comes from the US. Travel insurance as part of credit card contracts is virtually unknown elsewhere, at least in Continental Europe. Certainly none of my (current or previous) credit cards includes such a coverage - not even as an optional feature. But I know from my US friends that theirs do ...

M&M CC once had one but they enhanced it about 10 years ago iirc.

Most Swedish CC has travel insurance covered if you paid for more than 75% of your ticket with that card.

Most Swedish home insurance also has travel insurance included.

OT should not be complaing about that since this happened to ALL airlines, even the big ones like LH, AF...... Our bags were delayed over 24 hours by LH 'n' times and we got $0 or any sort of compensation from them. If you want to protect yourself against delays and damaged, get your own travel insurance.

Leaving aside the baggage issue (which folks have already pointed out can happen anywhere) I too recently flew TK for the first time...

..and was very impressed. OK, It was in C but even so... Excellent hard product (excellent flat bed.. very comfy!)... great service (on my flights.. that is of course another variable just like baggage!).. really enjoyable meals - and I like the method of meal service they use too....good IFE... excellent lounge at IST...

That was the (Cough, Cough) very special fare ex BKK.. but I have booked a normal C fare with them since then.. so it's pretty clear they got my attention! ^

Oh no, and I have two long-haul segments on TK in September. I'd better cancel.

I recently flew BKK-IST and IST-CDG on TK on a J award ticket. The service, food and flight Bkk- IST was great, better than US airlines, the IST - CDG flight was on a old plane with not great seats but the service was fine and the food ok. Flying on an airline is like visiting a city, if your mood and is good, you meet the right people and have a good experience in a certain area you might love the city; another person might see the same place as unfriendly, unsafe and boring...
I think most airlines are about the same with luggage repair....

I can only say that with the exception of the, often, rude tone of the numerous security agents in IST (but not TK employees), I was always very satisfied with TK on all aspects! As for suitcases being broken, I remember a trip with my wife to MEX 10 years ago when we arrived there with one completely broken piece of luggage (replaced and paid upon showing the receipt by KL) and another one broken on the way home (replaced and paid upon showing the receipt by A3).

i am coming from turkish airline. my bag was broken and when i asked them. they said to visit them all the time like go there to give them my bag and then they'll repair it and then will send it back to me. i really had a worst travel experience in turkish airline. they are cheaters. they are always into searching a way to cheat people !
Did they repair it for you?

My suitcase arrived damaged on an IST-YYZ flight last year. The station manager at YYZ told me to buy any suitcase up to $350 and gave me cash on the day of my return flight at Pearson.

He said I could buy a more expensive suitcase but then the claim would have to be handled through the IST office as he was only authorized up to $350.

I was quite impressed.

My suitcase arrived damaged on an IST-YYZ flight last year. The station manager at YYZ told me to buy any suitcase up to $350 and gave me cash on the day of my return flight at Pearson.

He said I could buy a more expensive suitcase but then the claim would have to be handled through the IST office as he was only authorized up to $350.

I was quite impressed.

Lucky you, first they told me to go to my travel insurance, then I told them that I'm going to file a delay (bag was delayed for 1 week and then damaged). Since there is a max. you can claim for damaged/delay so I told them that the bag is so damaged that it unusable, so they gave me a new bag.

For delays with TK you get $50 as compensation, you either get the $50 or a letter to your travel insurance.

This is from HKG Dec 2011.

yep, another silly post. I guess the OT signed up for FT just to 'complain' about something that happens on ALL airlines.

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