WilcoRoger
Mar 7, 12, 9:50 am
I booked a station wagon (I) in advance at Sixt ZAG airport - I calculated that our entourage with all the luggage would just fit. I even filled out the online check-in, so "my keys would be waiting for me". From earlier very good experiences with Sixt I was even looking forward to some nice upgrade. Dream on!
On arrival I was offered a Mercedes A class (serious downgrade). I declined. Then I was offered a Merc B class (still a big downgrade) I declined. They said that's all they have. It seems that was realy all they had, because they were offering these two cars to all and each customer arriving.
I pointed out our luggage (2 golf bags + suitcases + 4 people) and told them to find a car that would fit.
It took them over an hour to find a car (VW Golf station wagon) from a neighbouring rental agency - I made the contract with them. The car belonged to yet another agency. The car is rather battered, came with tank 1/8 full, etc. but I got it at "for the same price as with SIXT" At that point I was already so fed up that I didn't want to argue that anymore
This is a major disappointment - if they have only Merc A and B classes, why do they sell all other classes online? Is two weeks lead time too short to source a booked car? Why do they offer major downgrades to Plat customers?? Will I get my LH miles (unlikely)? Will I get my cashback (most probably not)?
How can SIXT have such a licensee?
Finally -what sort of compensation may I expect and where should I turn to?
On arrival I was offered a Mercedes A class (serious downgrade). I declined. Then I was offered a Merc B class (still a big downgrade) I declined. They said that's all they have. It seems that was realy all they had, because they were offering these two cars to all and each customer arriving.
I pointed out our luggage (2 golf bags + suitcases + 4 people) and told them to find a car that would fit.
It took them over an hour to find a car (VW Golf station wagon) from a neighbouring rental agency - I made the contract with them. The car belonged to yet another agency. The car is rather battered, came with tank 1/8 full, etc. but I got it at "for the same price as with SIXT" At that point I was already so fed up that I didn't want to argue that anymore
This is a major disappointment - if they have only Merc A and B classes, why do they sell all other classes online? Is two weeks lead time too short to source a booked car? Why do they offer major downgrades to Plat customers?? Will I get my LH miles (unlikely)? Will I get my cashback (most probably not)?
How can SIXT have such a licensee?
Finally -what sort of compensation may I expect and where should I turn to?