Air New Zealand Air Points - Air NZ -Finnair transit at HKG

We have booked a ticket from WLG-HKG-HEL-PRG, flying NZ to HKG and AY from HKG-PRG (single ticket).

There is a two hour transit time at HKG, and NZ customer service informed me that they cannot check the bags through to the AY flight.

Is this correct? Is there any interline agreement with NZ and AY? And if not, is there a way to get the checked baggage moved in that time. Do we have to clear customs and immigration?

I'm surprised there is no interline agreement. You might be able to get the AY staff to collect the bags and re-tag them for you at the transit counters - SQ have been able to do this for me in the past at HKG.

Otherwise you will have to go landside and collect them, which is barely doable in two hours if everything goes okay and you make it to the baggage drop before it closes.

If you have the complete trip on 1 ticket then that should mean that there is an interline agreement. BUT that doesn't mean checking to final destination works...

I have gone a similar route (AKL-HKG-HEL-GOT) several times on CX/AY with similar problem. Single ticket, interline agreement, but still failure to check all the way. Staff at AKL even have trouble printing BP's beyond HKG sometimes. I would assume the problem lies in New Zealand, as it works perfectly the other way around.

For me the solution is to persuade check in agent to print BP's as far as they can (they can force BPs even if they can't check bags all the way.) In HKG I hurry to AY's transfer desk and they will issue new BP's (if needed) and also catch the bags mid-stream and re-tag them to final destination. So I never had to clear immigrations and collect bags in HKG for this transfer.

NB! My experience is on CX interlining AY (ie within the same alliance). I have no idea if it will work between NZ and AY.

NZ has interline arrangements with most scheduled carriers including AY. So despite what Customer Service tells you, the airport check in staff may disagree otherwise. As you have ONE ticket NZ has to check your bags to final destination.

NZ has interline arrangements with most scheduled carriers including AY. So despite what Customer Service tells you, the airport check in staff may disagree otherwise. As you have ONE ticket NZ has to check your bags to final destination.

In theory yes, and let's hope it works for OP. Checking to final destination on interlined tickets from NZ has never worked for me.

I have gone a similar route (AKL-HKG-HEL-GOT) several times on CX/AY with similar problem. Single ticket, interline agreement, but still failure to check all the way. Staff at AKL even have trouble printing BP's beyond HKG sometimes. I would assume the problem lies in New Zealand, as it works perfectly the other way around.

Similar for me, but a different start point. For my MEL-HKG-HEL-GOT, CX could not issue a boarding pass in MEL for the AY flights, I had to get it at the AY transfer desk in HKG. Bag checked all the way. AY gave me boarding passes at GOT for all the flights home. Maybe it's a CX issue.

Flew AKL-PEK-HEL return last year with AKL-PEK being on NZ and PEK-HEL on AY.

Bags were checked right through in both directions. I had to get a boarding pass at the respective transfer desks in PEK on outbound and inbound legs - that was the only issue. Otherwise no problems.

Similar for me, but a different start point. For my MEL-HKG-HEL-GOT, CX could not issue a boarding pass in MEL for the AY flights, I had to get it at the AY transfer desk in HKG. Bag checked all the way. AY gave me boarding passes at GOT for all the flights home. Maybe it's a CX issue.

Boarding pass issues in getting them for onward flights are different to checking bags through.

Boarding pass issues in getting them for onward flights are different to checking bags through.
I had a CO issued award ticket from PPT-AKL-HKG-HND on NZ and NH, the agent in PPT didnt have a problem at all checking them all the way through, even with the multiple date change or the 12+ hour stop in HKG. Could only issue BP's upto HKG though.

On the outbound that was NRT-HKG-AKL-PPT the agent NH agent was able to get me BP's all the way though