Thai Airways Royal Orchid Plus - No Star Aliiance award availability on TG flights with new flight numbers?

It seems that Thai recently changed flight numbers for some routes:

http://airlineroute.net/2012/02/24/tgs-s12update2/

I tried to book award seats for PNH-BKK for November and US Airways tells me that they can't do it because of the new Thai flight numbers. They say that the routes haven't been populated with award space yet.

I looked on KVS and it is showing no award availability on these routes with the new numbers either, at least for the dates I spot checked.

Any idea when this will be resolved?

The numbers changed because the flights are moving to Thai Smiles. It's promising that they're using the TG code but do we have confirmation that these flights will be considered part of TG moving forward and thus part of *A.

If you looked right above the flight listings you might have seen:

Note reservation remains not available to general public at this time.

I believe the announcements did mention mileage accrual to all Star alliance programs and with TG flight numbers it would appear it is simply a part of Thai and therefore star alliance. I guess it's just wait and see although my feeling is that Thai Smile will be part of the star alliance network. I don't think Thai would suddenly remove Star privileges on routes like Jakarta, Phnom Penh etc. Arrangement would probably be similar to regional operators flying for Lufthansa etc with LH flight numbers.

I tried to book award seats for PNH-BKK for November and US Airways tells me that they can't do it because of the new Thai flight numbers. They say that the routes haven't been populated with award space yet.

I looked on KVS and it is showing no award availability on these routes with the new numbers either, at least for the dates I spot checked.

Any idea when this will be resolved?

TG have not yet updated its schedules and Availability in all systems, so the US Agent was correct:

[KVS Availability Tool 6.9.5/Diamond - Amadeus: Timetable/NL-BCDF] (http://www.KVSTool.com/?R)
BKK Bangkok Suvarnabhumi Intl TH [VTBS]
CNX Chiang Mai Intl TH [VTCC]
MON 29 Oct 2012 - 05 Nov 2012

Carrier Flight From Depart To Arrive A/C St Frequency | Dur'n | Dep T | Arr T | Effect | Ending | Exceptions
--------- ------ ---- -------- ---- -------- --- -- ----------------------------------------------------------------
TG 100 BKK 06:30 CNX 07:40 330 0 ----567 01:10 - - 30 Nov 30 Nov
TG 102 BKK 07:55 CNX 09:15 747 0 1234567 01:20 - - 30 Nov 30 Nov
TG 104 BKK 09:20 CNX 10:40 AB6 0 1234567 01:20 - - 30 Nov 30 Nov
TG 106 BKK 11:30 CNX 12:50 AB6 0 1234567 01:20 - - 30 Nov 30 Nov
TG 110 BKK 12:55 CNX 14:05 AB6 0 1234567 01:10 - - 30 Nov 30 Nov
TG 112 BKK 14:00 CNX 15:10 AB6 0 1234567 01:10 - - 30 Nov 30 Nov
TG 114 BKK 15:05 CNX 16:15 AB6 0 1234567 01:10 - - 30 Nov 30 Nov
TG 116 BKK 17:20 CNX 18:30 747 0 1234567 01:10 - - 30 Nov 30 Nov
TG 120 BKK 18:40 CNX 20:00 772 0 1234567 01:20 - - 30 Nov 30 Nov
TG 122 BKK 21:30 CNX 22:40 AB6 0 1234567 01:10 - - 30 Nov 30 Nov


[KVS Availability Tool 6.9.5/Diamond - Sabre: Availability/FS/US] (http://www.KVSTool.com/?R)
BKK Bangkok Suvarnabhumi Intl TH [VTBS]
CNX Chiang Mai Intl TH [VTCC]
THU 01 Nov 2012

Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -----------------------------------------
TG 102 BKK 07:50 CNX 09:10 744 C4 D4 J4 Z4 Y4 B4 M4 H4 Q4 T4 K4 S4 V4 W4
TG 710 BKK 09:10 CNX 10:20 320 C0 D0 J0 Z0 Y0 B0 M0 H0 Q0 T0 K0 S0 V0 W0
TG 104 BKK 09:20 CNX 10:40 AB6 C4 D4 J4 Z4 Y4 B4 M4 H4 Q4 T4 K4 S4 V4 W4
TG 110 BKK 12:55 CNX 14:05 AB6 C4 D4 J4 Z0 Y4 B4 M4 H4 Q4 T4 K0 S4 V4 W4
TG 112 BKK 14:00 CNX 15:10 AB6 C4 D4 J4 Z0 Y4 B4 M4 H4 Q4 T4 K0 S4 V4 W4
TG 114 BKK 15:30 CNX 16:40 AB6 C4 D4 J4 Z0 Y4 B4 M4 H4 Q4 T4 K0 S4 V4 W4
TG 116 BKK 17:25 CNX 18:35 744 C4 D4 J4 Z4 Y4 B4 M4 H4 Q4 T4 K0 S4 V4 W4
TG 120 BKK 18:40 CNX 20:00 772 C4 D4 J4 Z0 Y4 B4 M4 H4 Q4 T4 K0 S4 V4 W4
TG 122 BKK 21:30 CNX 22:40 AB6 C4 D4 J4 Z4 Y4 B4 M4 H4 Q4 T4 K4 S4 V4 W4


[KVS Availability Tool 6.9.5/Diamond - SNT: Awards/StarAlliance/JP-ANA-SP1] (http://www.KVSTool.com/?R)
BKK Bangkok Suvarnabhumi Intl TH [VTBS]
CNX Chiang Mai Intl TH [VTCC]
THU 01 Nov 2012 | 1 Seat

Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- -------------
TG 102 BKK 07:50 CNX 09:10 744 0 FS/ CS+ YS+
TG 710 BKK 09:10 CNX 10:20 320 0 FS- CS- YS-
TG 104 BKK 09:20 CNX 10:40 AB6 0 FS/ CS+ YS+
TG 110 BKK 12:55 CNX 14:05 AB6 0 FS/ CS+ YS+
TG 112 BKK 14:00 CNX 15:10 AB6 0 FS/ CS+ YS+
TG 114 BKK 15:30 CNX 16:40 AB6 0 FS/ CS+ YS+
TG 116 BKK 17:25 CNX 18:35 744 0 FS/ CS+ YS+
TG 120 BKK 18:40 CNX 20:00 772 0 FS/ CS+ YS+
TG 122 BKK 21:30 CNX 22:40 AB6 0 FS/ CS+ YS+

Flights showing as available to book for rewards on Continental's website. Looks like the issue was fixed. Found plenty availability BKK-PNH and BKK-CNX

Flights showing as available to book for rewards on Continental's website. Looks like the issue was fixed. Found plenty availability BKK-PNH and BKK-CNX



Interesting. for what dates? After the flight number changes on May 1? I still can't find it.

Interesting. for what dates? After the flight number changes on May 1? I still can't find it.

Low mile (saverpass) and high mile (easypass) available in Y and C every day between June and December at a glance from BKK-CNX.

That being said, all of the flight numbers are in the TG1XX range, not anything in the TG7XX like KVS posted below.

That being said, all of the flight numbers are in the TG1XX range, not anything in the TG7XX like KVS posted below.

If its a TG1XX then it is not Thai Smile..... that does not mean the problem is fixed.

The problem does seem to be with flights with the new 7xx flight numbers. That's all of the BKK-PNH flights, and some others. They all seem to be showing no availability.

The problem does seem to be with flights with the new 7xx flight numbers. That's all of the BKK-PNH flights, and some others. They all seem to be showing no availability.

Update: All of the flights have now disappeared from CO.com, but there have been award availability problems with other carriers due to the merging of the websites this week.

I do have an award reservation for June that includes a BKK-PNH and HKT-BKK segments and they show as TG584 operated by Thai and TG226 operated by Thai (respectively) under my reservation page on co.com.

I just tried to change a departure date for a TG awards flight HKT-BKK-HKG on Mar 25. The UA agent said that Thai no longer accepts UA miles for TG flights.

I think the UA phone agent was wrong. I now see award availability for TG flights on the UA website.

Update: All of the flights have now disappeared from CO.com, but there have been award availability problems with other carriers due to the merging of the websites this week.

I do have an award reservation for June that includes a BKK-PNH and HKT-BKK segments and they show as TG584 operated by Thai and TG226 operated by Thai (respectively) under my reservation page on co.com.

The .sux website, now called .bomb, is a complete failure when it comes to S Asia itins. COdbaUA is really dropping the ball on this.

I just tried to change a departure date for a TG awards flight HKT-BKK-HKG on Mar 25. The UA agent said that Thai no longer accepts UA miles for TG flights.

I do hope you inquired if it was TG or UA which were leaving *A. :rolleyes::rolleyes:

See the above, COdbaUA is not currently showing any intra-S Asia itins. I had no idea that this carried over to the phone agents also.

If I were you I'd be getting in touch with UA insider ASAP about this before you become SOL.

Please report back on this.

There is a thread in the United forum about how a significant amount of reward partner flights have dropped from the new website and it's something they are working on, but I think this issue may be a larger one.

There is a thread in the United forum about how a significant amount of reward partner flights have dropped from the new website and it's something they are working on, but I think this issue may be a larger one.


This has nothing to do with the various COdbaUA problems.

This has nothing to do with the various COdbaUA problems.

Well, I was able to attempt to book lots of the flights for several days after they had disappeared elsewhere on the UA website.

My BKK-PNH flight is still showing as TG584. The CO website typically takes a week or two for schedule changes to show.

Well the Thai Smile website has launched and proudly displaying

'A Star Alliance Member'

at the bottom of the page.

http://www.thaismileair.com

Well the Thai Smile website has launched and proudly displaying

'A Star Alliance Member'

at the bottom of the page.

http://www.thaismileair.com

This is great news. I know it was mentioned this would be the case; having it in print is gratifying.

Thank you.

At the beginning of the month I was getting no availability on the ANA website for BKK - PNH in January. The aircraft was shown as A320.

Now I am getting availability, with aircraft B737-400.

Well the Thai Smile website has launched and proudly displaying

'A Star Alliance Member'

at the bottom of the page.

http://www.thaismileair.com

Just looked at their website and it's now clear that the airline is Y-only. That's different from what was previously discussed.

There seems to be a bit of a mess in relation to the routes Thai Smile are taking over. Some online resources continue to list and sell the old flight numbers and times; others are listing and selling the new ones.

For example, on thaiairways.co.uk HKT-CNX on 3rd January 2013 is listed as TG214, leaving at 16.25 and operated by an A300. BMI booked me this flight last week, despite the flight not being listed on ANA, staralliance.com, or expedia.co.uk. Those websites have a flight on this route listed as TG722 leaving at 11.05 and operated on an A320.

I guess things will become clear with time, but for now I've got a booking on a flight that may not exist! A bit depressing that TG's own website is lagging behind, and that BMI booked me J-seats on a route that may now end up Y-only.

Just looked at their website and it's now clear that the airline is Y-only. That's different from what was previously discussed.


There seems to be a premium product in the first few rows with a more substantial complimentary food offering.