Aegean Airlines Miles&Bonus - 'Normal' time for miles to post into Miles and Bonus account

Hi all,
Any indication/experience on the 'normal' time for Star Alliance partner airlines to post into Miles and Bonus account?
Miles and Bonus 'virgin': flew BMI's LHR - RAK in C last Friday, Feb 17th: nothing posted so far; when should I get worried?
Have a few C bookings coming up over next couple of weeks, hence my slight concern.
Thanks;)

I think it comes down to how quick the carrier is in their posting, not so much A3. So it will differ between the *A partners.

Even if A3 usually post their own miles in a day or two, I wouldn't be worried in your case. If you your BP showed A3 and you were in a fare class that earns, it will (almost) always work. Wait 2 weeks, and if till no sign, then file a retro claim.

For most of my flights the posting occur within 3-4 days. But it depends on how good the reporting airline is. Usually coming from a bigger station it seems to be a little faster than smaller stations, but I did not make any scientific examination of this factor.

Normally within a week is my experience.

For retro claim well...I claimed 6 weeks ago for a flight, still nothing. Claimed it again 2 weeks ago. Nothing.
So now I've tried again to see if it works.

When I've emailed their customer service it's usually taken around 3 weeks for them to reply.

thanks guys (and girls)!;)

how long would you wait before retro claim? the outbound flight was credited within three days, my return flight was 1 1/2 weeks ago and nothing has posted on my m&b account so far. all flights were on ac.

My NZ flights posted in 2 days.. And i have noticed something about retro claim..... My miles always get posted at the end of month, not sure if others experienced the same.... No matter I claimed on the 24th or 5th of the calendar month, it always showed up on the 30th or 31th..... I made another claim on the 1st of Feb, and I'm still waiting... If my theory is correct it will show up on the 29th.... Will wait and see

how long would you wait before retro claim? the outbound flight was credited within three days, my return flight was 1 1/2 weeks ago and nothing has posted on my m&b account so far. all flights were on ac.

emailed M&B customer service and here's what they say:

'In reply to your request we would like to inform you that according to the procedures each Star Alliance flight should be credited at least 14 days at the relevant account. If this period ends the members should follow the retro claim procedure'

Outbound (BMI) flight posted in 7 days: it does, as you say, depend on the airline but seeing the very first miles coming into M&B account is heart-gladening :)

emailed M&B customer service and here's what they say:

'In reply to your request we would like to inform you that according to the procedures each Star Alliance flight should be credited at least 14 days at the relevant account. If this period ends the members should follow the retro claim procedure'

great, thank you for this information, ozon78! ^ then i´ll wait a few more days before retroclaim. :)

For me it was an average of 4 days +/- 3 days based on carriers. LH and LX took some 3 days. UA and CO if I recall took about a week.

Been watching my account for first miles to post (from Air NZ return flights to Beijing). They posted in a week. Phew.

Flew TG on 22 Feb., posted by 26 Feb on Aegean M+B account.

I hate the fact that there is no tool to monitor your retro claim. You do not even get a notification on whether this has been rejected or accepted (if weeks pass and miles go uncredited, you just have to assume that they were not credited).

Almost exact same situation for me. I flew LHR-AGA (Q) on bmi Feb 11, return RAK-LHR (E) Feb 18. Nothing posted the week after either flight so I put in a mileage claim on the M&B website. A few days later (not sure if it was due to the claim or not) the RAK-LHR flight credited but nothing for the LHR-AGA flight yet. I called in and the Aegean rep said it can take up to 10 days and they "were waiting for a response from BMI".

Hope this isn't BMI just letting the outstanding requests pile up until their sale goes through!

Almost exact same situation for me. I flew LHR-AGA (Q) on bmi Feb 11, return RAK-LHR (E) Feb 18. Nothing posted the week after either flight so I put in a mileage claim on the M&B website. A few days later (not sure if it was due to the claim or not) the RAK-LHR flight credited but nothing for the LHR-AGA flight yet. I called in and the Aegean rep said it can take up to 10 days and they "were waiting for a response from BMI".

Hope this isn't BMI just letting the outstanding requests pile up until their sale goes through!

Same here: as mentioned in one of my earlier posts - BMI miles posted 7 days after the outbound but still no miles for the return sector (10 days and counting)

emailed M&B customer service and here's what they say:

'In reply to your request we would like to inform you that according to the procedures each Star Alliance flight should be credited at least 14 days at the relevant account. If this period ends the members should follow the retro claim procedure'

so, indeed - after 14 days i got my miles without retroclaiming... still interesting, that the outbound took three days to post and the return more than four times as long.

I have three bmi sectors from early/mid January outstanding, retro claimed online over four weeks ago, follow up email two weeks ago, no reply, and nothing posted yet. I'm certainly not desperate for them but still.....

Until last year, JJ flys was credit in 3/5 days.

This year, I flow JJ on 17th and 22th february... After um week of each fly I filled the retro claim. Now, I'm waiting for the 4 weeks before contact Aegean.

Until last year, JJ flys was credit in 3/5 days.

This year, I flow JJ on 17th and 22th february... After um week of each fly I filled the retro claim. Now, I'm waiting for the 4 weeks before contact Aegean.

Doesn't answer your question nor does it help you in any sense, but wasn't TAM supposed to leave *A after merging with LAN?

Doesn't answer your question nor does it help you in any sense, but wasn't TAM supposed to leave *A after merging with LAN?
Yeah, they'll most probably be moving to oneworld pretty soon.

Until January my LX flights were credited within 3 - 4 days. My flights in February took +/- 14 days to appear on the statement. And I am still waiting for the credit for a few LX flights flown on/after February, 19.

I hate the fact that there is no tool to monitor your retro claim. You do not even get a notification on whether this has been rejected or accepted (if weeks pass and miles go uncredited, you just have to assume that they were not credited).


Almost exact same situation for me. I flew LHR-AGA (Q) on bmi Feb 11, return RAK-LHR (E) Feb 18. Nothing posted the week after either flight so I put in a mileage claim on the M&B website. A few days later (not sure if it was due to the claim or not) the RAK-LHR flight credited but nothing for the LHR-AGA flight yet. I called in and the Aegean rep said it can take up to 10 days and they "were waiting for a response from BMI".

Hope this isn't BMI just letting the outstanding requests pile up until their sale goes through!


1. The majority of M&B-members fly A3 most of the time - and I think the claim procedure is designed for this. (I believe that an A3 retro claim can be processed automatically and online as you claim). For other airlines there of course is no direct connection, and your claim will have to be validated in a manual procedure. In this procedure, they will send your claim to the operating carrier, and there is nothing they can do before that carrier responds to the claim.

2. I think A3 M&B is faster/better than many other airlines in this regard. Please keep in mind that they ask you to wait 2 weeks before retro claiming, and after your claim has been made, to allow for another 2 weeks of processing. There really is no need to get nervous for your miles or even call them before this time has passed.

3. In all cases (I have heard of) when there is a delay in crediting, it is due to the airline that you have flown. Some of them are just not very fast in posting miles (as they will have to pay for miles). There is really not much A3 can do about that.
For some travellers (especially those who change the FF# on their ticket one or several times) miles actually might get posted to another program. This can happen even if M&B number is printed on BP. Again, nothing A3 can do anything about.

I'm still waiting for a flight as of 5.2.2012 and already claimed it, but still nothing.

Please keep in mind that they ask you to wait 2 weeks before retro claiming, and after your claim has been made, to allow for another 2 weeks of processing.

The two week investigation period is, I think, standard practice between *A airlines - when I had a reasonably complicated retro-claim with BD involving an involuntary re-route onto a non-*A carrier courtesy of UA, I was told the rules allowed the flight credit to be forced through after 10 working days if no response was received. This is presumably done so airlines can't delay paying the FF scheme for miles for ever and a day to improve their own working capital.

My own experience so far has been limited to LH and US - both of which credited on the 3rd or 4th day after flying. I'm flying BD for the final time in just over a week, which will take me to A3 Gold, so hoping the stories here of non-posting are the exception rather than the rule, particularly as retro-claim under IAG ownership could be very interesting!

Personally, I would watch for the miles from BMI like a hawk and report the flight to claim miles ASAP if they do not appear.

The longest I've had to wait so far is two months for a CA flight in the beginning of January, which credited today/yesterday. I waited two weeks before submitting the first retro claim, and sent another one another four weeks after the first one.

My A3 number was in the booking and IIRC on the boarding pass also, and other flights on the same itinerary (some of which were also on CA) posted within 3-4 days.

2 BD sectors, both posted in 4 working days.

Yeah, they'll most probably be moving to oneworld pretty soon.

Well, LATAM will choose the "new alliance" in 18 months according to chilean and brazilian newspapers and travel web sites.

Until than, I'm using Miles&Bonus and I want my mileages ;). After, I'll use my AAdvantage account.

TK within 2 days, TG within 4 days. Retro claims for TG & TK both took about 2-3 weeks.

My TK, OS, LO, SN and LH flights were all credited within a week. Except for the flights I took with SN around the period that M&M was updating their platform. I had to retro-claim 4 flights, and those are now very slowly appearing on my M&B account.

My LH flights have taken over a week to post (and still haven't) so I filed a missing miles request.

Two SQ fligts just posted within 3 days.

My LX, SQ and TG flights have all been credited within 2-3 business days ^

USAir flight posted after 3 business days.

I made a retro claim about 2 weeks ago for flights I took with NH & SQ. They posted exactly a week later. My Tier status remained unchanged (at Basic) despite the miles amounting to more than 20000. But 24hrs later, it did get upgraded to Blue. I waited for another 24hrs, and it was upgraded to Gold. The changes in status seemed to happen between 8pm to 3am (GMT).

In comparison, the retro claims (for the other sectors on NH) I made with UA MP, on the same day, have yet to post.

The retro claims (for the other sectors on NH) I made with UA MP, on the same day, have yet to post.

I made a retro claim for two connecting LH flights on the same ticket (BCN-FRA & FRA-IST) and have up to now only been credited miles for one of them. Funny. If there was a problem with the claim (i.e. fare not giving miles), I would understand not to get the points for any of the flights, but this situation of getting the miles for one flight and not for the other one is akward.

My SK posted after two business days. ^
Now waiting for LH.

UA posted within a few days; a retro-claim for UA posted within a week.

I'm also waiting for an LH flight to post. I flew on Mar 9, had to get the gate agent to put my # in, but the miles never posted so I retro-claimed 9 days ago. I'll give them another 2-3 weeks to deal with it before I do more. I guess the delay has something to do with the fact I was a rebooking on this flight, after my original flight got cancelled.

My return flight from ARN to BRU has been credited now after 4 days but my flight to ARN hasn't been credited which took place 6 days ago. Should I worry or does this happen often?

Now waiting for LH.

Same here. 2 LH flights did not yet post, even though my account number properly showed in the bookings and on the BPs. One was 3 days ago, the other 3 weeks.

Same here. 2 LH flights did not yet post, even though my account number properly showed in the bookings and on the BPs. One was 3 days ago, the other 3 weeks.

Yes still no LH points from 10 days back. Return was 7 days ago so will wait one more day then retro claim.

I have three bmi sectors from early/mid January outstanding, retro claimed online over four weeks ago, follow up email two weeks ago, no reply, and nothing posted yet. I'm certainly not desperate for them but still.....

Still no miles a month later. Have also had to retro claim more bmi flights since then and have sent another email with BP's and receipts attached. No reply to any of the emails either.

I credited some LX K's to A3 and it's been three weeks and nothing is showing on my account. I submitted the mileage claim two weeks ago.

I am following a similar discussion at the German forum "vielfliegertreff.de" and allow me to link to one answer that a person received when contacting A3 about missing LX (and LH) flights: here (http://www.vielfliegertreff.de/sonstige-vielfliegerprogramme/19100-how-staralliance-gold-mit-aegean-a3-54.html#post697526) (Post 1072, main part in English)

I am following a similar discussion at the German forum "vielfliegertreff.de" and allow me to link to one answer that a person received when contacting A3 about missing LX (and LH) flights: here (http://www.vielfliegertreff.de/sonstige-vielfliegerprogramme/19100-how-staralliance-gold-mit-aegean-a3-54.html#post697526) (Post 1072, main part in English)

That would probably also explain why I haven't seen any miles from my SN flights from the last month...

I finally got the miles for 2 LH retro claims I made, it took about a month.

Took 3 weeks for my LH flight to post. Flight was 22'nd of March and posted today.

I retro claimed some LH flights last week and it only took a few days, so hopefully they have cleared the backlog now and maybe they will even post automatically now!
I have some more LH flights next week, so we'll see.

. . . so hopefully they have cleared the backlog now and maybe they will even post automatically now!


That does not seem to be the case. Still have LH flights missing from 2 1/2 weeks ago. All flights on other airlines posted quickly (2-3 days).

My trans-tasman flights on Air NZ on March 25-28 are yet to post. Starting to get a bit itchy. Well, more than a bit.

My trans-tasman flights on Air NZ on March 25-28 are yet to post. Starting to get a bit itchy. Well, more than a bit.
My transtasman flight posted in 2 days, but one thing I noticed is during checkin, the kiosk showed my NZ AP number instead is my A3 number provided when booking... Dnt know how that happens, I had to manually change it in the machine.

Well, the only thing that's consistent is the inconsistency! In my latest case, 3 days for SQ from LHR-SIN, 6 days for the return.

Did LHR-DUB with BD, DUB-ZRH and ZRH-BKK with LX, and BKK-SIN with SQ on 09APR...so far only BKK-SIN is shown in my A3 account...

Miles from a LH flight on 25.3 posted now in my account

Miles from flights done 25'th of March with LH also posted after three weeks. Had to retro claim these.
My last LH flights done the 9'th of April posted just after 4 days, the 13'th of April...
And OZ flight also posted after 4 Days.
By that my total tier miles shows 22009 :-:

for my TK flights, they range 3-5 days when crediting. except my LAX-IST is still missing despite it appears that they've put in my number-
I'm wondering if it's normal across all *A to NOT show the FF number on BP? its very hard for me to tell if the agent have put in the wrong number (or myself in case of OLCI)!
and for retro claiming, I submitted my claim 7 days after flight and got them miles 2 weeks after... i hope the LAX-IST flight will be of the same case!

So far:

TK - 4 days
UA - 4 days
AC - 4 days

Only CO took a while, but even there it was 3 days after an online claim submitted after a week.

That's 26k miles in 4 months and *G in the bag (one day after all miles posted)
:D

I'm not saying that what happened to me half hour ago is the reason for miles not posting for several people, still one should consider this glitch as well. I had a flight booked through a TA (ATH-GVA on LX, cattle class). M&B account was indicated by the TA, the trip was also registered on my LX profile (miles are supposed to be registered with M&B), yet when I explicitly asked at check-in I found out that no FF account was to be found in the system! Strangely enough, the system also didn't allow me to do web-CI, so I don't really know what was wrong. The fact that a (Swiss) TA was involved (for a trip starting in Greece)? Anything else? My BC shows the last three digits of my account but no mention of status. I'll now wait and see whether the miles will ever appear.

My BC shows the last three digits of my account but no mention of status. I'll now wait and see whether the miles will ever appear.

My last flights with SQ showed status from LHR-SIN but nothing on the return flight - but both posted without any problem.

Same here, recent SQ flight posted within 4 days. A retro claim for a TG flight took about 3 weeks to process.

today LH flight as of 4.4 was posted

My retro-claimed LH flight from March 9 finally posted this Monday, April 16

My transtasman flight posted in 2 days, but one thing I noticed is during checkin, the kiosk showed my NZ AP number instead is my A3 number provided when booking... Dnt know how that happens, I had to manually change it in the machine.

Definitely has the right A3 number on the BP, and miles haven't shown up in NZ AP account. And definitely mile earning fare buckets. Come on!

for my TK flights, they range 3-5 days when crediting. except my LAX-IST is still missing despite it appears that they've put in my number-
I'm wondering if it's normal across all *A to NOT show the FF number on BP? its very hard for me to tell if the agent have put in the wrong number (or myself in case of OLCI)!
and for retro claiming, I submitted my claim 7 days after flight and got them miles 2 weeks after... i hope the LAX-IST flight will be of the same case!

my last flight is now credited on 17/Apr.
flight date: 5/Apr, retroclaimed on 12.

I'm not saying that what happened to me half hour ago is the reason for miles not posting for several people, still one should consider this glitch as well. I had a flight booked through a TA (ATH-GVA on LX, cattle class). M&B account was indicated by the TA, the trip was also registered on my LX profile (miles are supposed to be registered with M&B), yet when I explicitly asked at check-in I found out that no FF account was to be found in the system! Strangely enough, the system also didn't allow me to do web-CI, so I don't really know what was wrong. The fact that a (Swiss) TA was involved (for a trip starting in Greece)? Anything else? My BC shows the last three digits of my account but no mention of status. I'll now wait and see whether the miles will ever appear.
Further to my previous posting: It's now time to fly back. First surprise, I am now allowed to check-in online. Second surprise, my M&B number is indicated. Third one: my BC mentions GOLD with huge bold letters. And final surprise, my status (A3*G) is also indicated with equally huge letters on the BC for my connection in ATH which, for a change, is not with A3 but OA, and which, though, is not a member of *A. This big difference with a single booking. Go figure... And to get back to the subject of the thread, miles have not posted yet (65 hours after completion of the first flight).

Retro claims for 2 USAir flights on Apr 2 finally posted today.

Hi all,

I flew with TAM from ASU-GRU on 18th April and gave them my A3 number at checkin but the miles haven't posted yet. Any idea how long this will take?

I wasn't totally convinced that the check in agent actually updated my FF number because she was confused by the connections on a OneWorld airline (BA)...

If it hasn't worked it's going to be complicated as the booking originally had a BD FF number, though the miles haven't posted there either.

I'd use the website form to try to get the miles retrocredited...

Hi all,

I flew with TAM from ASU-GRU on 18th April and gave them my A3 number at checkin but the miles haven't posted yet. Any idea how long this will take?

I wasn't totally convinced that the check in agent actually updated my FF number because she was confused by the connections on a OneWorld airline (BA)...

If it hasn't worked it's going to be complicated as the booking originally had a BD FF number, though the miles haven't posted there either.


Don't hold your breath......

I flew with TAM back in March SCL-GRU-CNF and have not had any miles posted for either leg despite A3 number in the booking and on the BP. Funnily enough got miles for CNF-GRU leg 4 days later all on the same PNR. Have sent retro claim 3 times since for the GRU-CNF sector and still nothing or even a reply.

Cannot even retro claim for the SCL-GRU sector as SCL is not listed in the drop down menu for airports. Emailed about this also and got no reply nor has it been added yet.

Not a single response to any email or retro credit sent since March :mad:

Don't hold your breath......

I flew with TAM back in March SCL-GRU-CNF and have not had any miles posted for either leg despite A3 number in the booking and on the BP. Funnily enough got miles for CNF-GRU leg 4 days later all on the same PNR. Have sent retro claim 3 times since for the GRU-CNF sector and still nothing or even a reply.

Cannot even retro claim for the SCL-GRU sector as SCL is not listed in the drop down menu for airports. Emailed about this also and got no reply nor has it been added yet.

Not a single response to any email or retro credit sent since March :mad:

You can try to call them, that usually yields better results

Not a single response to any email or retro credit sent since March :mad:

Just as a note, they usually take 2 weeks to reply to emails.

On 10 May I filed a retro claim for a TK flight my wife took on 16 April, IST-NEV.
There was no FF number on her BP.
Not yet posted and zero response to emails.
It's the flight that would put her over into Gold status.

My AC flight from June 4 posted within 4 days... Waiting to see when the return trip is updated on my account... and with it, my M&B Blue status. :)

Flew june 6th. Posted today. Return will hopefully post tomorrow.

Flew june 6th. Posted today. Return will hopefully post tomorrow.

Which airline? UA? US?

Flew june 6th. Posted today. Return will hopefully post tomorrow.
Five days is a little slow for UA miles to post, but it was over a weekend. I think the more general experience is about three days, usually at the end of the business day in Athens which is when most stuff appears in A3 FF accounts IME.

Which airline? UA? US?

Oops. UA.

As an aside, as someone who loves to fly but does it maybe once a year, this is the best thing to ever happen to me. I had blue status from a roundtrip flight to SLC last month, and flying down to houston for an interview last week with premier access made a worlds difference.

Flew CDG-IAD-PHX//PHX-IAD-CDG in February on UA (with LH ticket stock) in C, paid C.

Outbund posted after 4 days, return has never posted (and would make me *G). Retro-claimed twice, exchanged numerous mails - still not getting anywhere and they are not replying to my mails any more. Very frustrating, anybody have any contacts?

My two European short haul eco flights with Lufty 10 days ago would also have gotten me over *G but they haven't posted either...

Should I just give up and ask for a BMI status match?

Deleted

Flew CDG-IAD-PHX//PHX-IAD-CDG in February on UA (with LH ticket stock) in C, paid C.

Outbund posted after 4 days, return has never posted (and would make me *G). Retro-claimed twice, exchanged numerous mails - still not getting anywhere and they are not replying to my mails any more. Very frustrating, anybody have any contacts?

My two European short haul eco flights with Lufty 10 days ago would also have gotten me over *G but they haven't posted either...

Should I just give up and ask for a BMI status match?
If you give up, you lose a significant number of redeemable miles too even if you get the status anyway. Have you tried calling A3? Have you faxed your receipt and boarding pass to A3? Is there any chance that UA could have credited your return direction miles to a different airline's FF program, including UA itself? And could the missing miles on UA be from around their changeover on March 3?

Hi I flew to Frankfurt via Zurich last week on LX and LH in C, What I want to know is what is the average time for LX flights to post? LH posted within 2 days, and I am still waiting on LX I need these miles to make *G

Thanks

Hi I flew to Frankfurt via Zurich last week on LX and LH in C, What I want to know is what is the average time for LX flights to post? LH posted within 2 days, and I am still waiting on LX I need these miles to make *G

Thanks

8 days for me.

Oh ok thank you

You can claim missing miles on the A3 website, but it's probably better to wait ten days to two weeks before doing this. However, be sure to save your receipts and boarding passes.

that's great thank you for your help

7-8 days, on average, with 10 flights over the last 10 months.

My last flight with Brussels Airlines was posted after 8 days.

Miles took 8 days to post thanks for your help

LH return flight from GVA to OSL got posted in 2 days.

Does anyone know what's up with A3 and SAS? None of my SAS flights have been credited since I've posted them months ago.

Also, 6-8 days for me (About 20 flights this year)

The time delay seems to be on LX side, as both TK and CA flights did posted within 3-5 days max. to my A3 account.

My first activity was an SQ flight, which posted 48 hours after the flight landed. Not bad ^, considering that no SQ agent knew who A3 was (and one didn't know who TK was!).

2 TG flights posted after 3 days respectively.
Easy enough so far.. I have some UA flights this week, we'll see how they post.

2 TG flights posted after 3 days respectively.
Easy enough so far.. I have some UA flights this week, we'll see how they post.
Experience has been that UA miles post to A3 in about 3-6 days, perhaps depending on when the flight occurs relative to the weekend. IME it's been three days, around the end of the business day in Athens.

Another data point for LH and TK - between 24h and 36h.

My LX flights used 6 days to be credited on A3... TUE until MON... :(

NZ posted in 4 days on the way over, and next day on the return trip
UA as others have said, about 3-6 days
AC posted in 5 days

LH return flight from GVA to OSL got posted in 2 days.

Does anyone know what's up with A3 and SAS? None of my SAS flights have been credited since I've posted them months ago.

Have you got SAS posted? I am thinking to post SAS/Blue1 to A3, and I would like to know if it is smooth before I do :D

Data point for Air China: flew domestic CTU-PEK on July 17, checked on July 24 and miles are already there in my A3 account. Amazing. This is perennially electronically-challenged stumblebum Air China we're talking about.

On 10 May I filed a retro claim for a TK flight my wife took on 16 April, IST-NEV.
There was no FF number on her BP.
Not yet posted and zero response to emails.
It's the flight that would put her over into Gold status.

This posted today, my wife is now A3 *A Gold. I don't think it was Aegean's fault this took so long. When I called Athens a while back, they explained that they apply for the credit and the issuing airline has to respond. I think the lag was TK's.

OU, LH and OS in 2-5 days including weekends

SN in a week.

I finally got my miles credited today from a flight taken in January.
Just took 4 emails spread out over 8 months waiting time.
Not going to complain now though haha

LX took 6 days.

TAM Domestic flight last Thursday posted yesterday, so five days.

I finally got my miles credited today from a flight taken in January.
Just took 4 emails spread out over 8 months waiting time.
Not going to complain now though haha

Can you post the email address. I am still waiting on one from June.

I emailed them via this link: http://en.aegeanair.com/all-about-us/contact-us/contact-form/

They replied from:

miles_bonus [at] aegeanair [dot] com

I emailed them via this link: http://en.aegeanair.com/all-about-us/contact-us/contact-form/

They replied from:

miles_bonus [at] aegeanair [dot] com

Thank you!

LX took 6 days.

And the long-haul portion of my return LX flight has just posted, again exactly 6 days from the time of departure. Yes I was sad and kept refreshing my account page every 10 mins, and the miles arrived just after the departure time :p

Which means that my connecting miles from ZRH will post in about 11 hours. Only 6000 more to *G :)

Also, *S showed up on my BPs automatically. (I joined M&B, booked a flight and added the number in the space of 10 mins, and did not do anything else.)

OZ in 4 days, UA and US 3-4 days.

TG flights currently take 3-5 workdays to post.

LX took 5 days.

USAirways Sunday evening flights posted to A3 so as to show on the A3 website by Thursday mid-afternoon CET.

[LH and UA flights from 12-36 hours prior (i.e. Friday night/Saturday) have not yet posted so as to show on the A3 website.]

SQ 4 days from start of flight, 3 days from completion of flight.

It's been 11 days and still no credit for an LX flight.

Interestingly, another LX segment on the same day (booked as an LH codeshare) credited within 3 days as an LX segment.

I think I'll have to wait for this to be resolved manually.

Flew LH on B from SFO to FRA on 10/08. Miles posted on 10/12. Hit *Gold.

Waiting for the FRA to DEL credit.

with the exception of those flights that erronously ended up in the wrong ffp, it always took 5-6 calendar days for the miles to post. retrocredit takes the same time, by my experience.

TP flights to Brazil. Waiting more than 6 weeks now! :mad:
Claimed miles through the website about 4 weeks ago, no response.
Filled a contact form at website twice to ask about this matter, no response!

Think I better give them a call.

Considering their (very slow) website, and (lack of) service-level, I am happy to have my main Star Alliance account with SAS EB...

Flew SA metal on Q from MUC to JNB 8 days ago, back yesterday. Waiting for the points to get my gold...

TP flights to Brazil. Waiting more than 6 weeks now! :mad:
Claimed miles through the website about 4 weeks ago, no response.
Filled a contact form at website twice to ask about this matter, no response!

Think I better give them a call.

Considering their (very slow) website, and (lack of) service-level, I am happy to have my main Star Alliance account with SAS EB...

Finally got a very friendly e-mail.
It appears that flights were registered with AE frequent flyer number instead of A3. (AE seems to be Mandarin Airlines from Taiwan :cool:)
They are going to sort this out now...

Finally got a very friendly e-mail.
It appears that flights were registered with AE frequent flyer number instead of A3. (AE seems to be Mandarin Airlines from Taiwan :cool:)
They are going to sort this out now...

How is this even possible? AE is in SkyTeam!

The check-in systems simply record where the miles are to be routed. It does not mean that they will be credited accordingly. When well programmed, the checkin console should only display partner programmes, but details can be manually entered by an agent. I'm guessing this is what happened here. Of course this flags the PNR as having had miles requested - and represents all manner of pain for the passenger when mis-entered.

2~10days, but you should also try to claim via the web and/or call center.

Hi everyone,

Just curious is there anyone has any ideas that how long it takes to get miles from CA to A3, it looks like the ground agent has some difficulty to add my A3 ffp number into the system. One of my colleague waited for about 9 months to get 500 miles credited, has anyone had any good experience so far?

7 days
PEK-LHR in C posted 10106 miles.

my post #91 above

my post #91 above

Does anyone have any ideas how long it is before Ethiopian Airlines credit miles to A3?

Flew CAI - ADD - BKK - HKG in J on the 31/10.

Thanks

Does anyone have any ideas how long it is before Ethiopian Airlines credit miles to A3?

Flew CAI - ADD - BKK - HKG in J on the 31/10.

Thanks

While there may not be any direct experience, it shouldn't take more than 14 days. If it takes any longer than that, submit a retro-claim request on the website.

My wife flew with AC from YZ to ORD in early September 2012 and from YYZ to SEA in late September 2012 - still no miles... even after a retro claim and e-mails to A3...

My wife flew with AC from YZ to ORD in early September 2012 and from YYZ to SEA in late September 2012 - still no miles... even after a retro claim and e-mails to A3...
Welcome to FT. Perhaps it's time to call Aegean. Was your wife's A3 FF number on the boarding passes for her flights?

Welcome to FT. Perhaps it's time to call Aegean. Was your wife's A3 FF number on the boarding passes for her flights?
Yes, her A3 FF number was on all boarding passes...

LH to A3 almost istantly.
Now M&B statement declares a "card upgrade".

LH to A3 almost istantly.
Now M&B statement declares a "card upgrade".

Could you be a little more specific?

Flew on AC and LH metals, and A3 credited the miles into M&B account within 2 days. Even quicker as normally LH does.
Now my status appears as "Gold", with 2 lines in the statement saying "Card upgrade".
I guess because I did a double shot up from 1000 miles to 22.000, and they're processing the Silver/Gold cards.
No idea if I'll get both or they send out only the Gold.

This post of Intuition (http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1284671-how-long-my-a3-g-card-arrive-what-do-while-waiting.html)clarifies well the whole process.

bizarre experience: flew with AC from YYZ to LHR return - miles got credited from the return leg but not from the flight to LHR. A3 number was on the BP too... There seems to be a problem with Air Canada not crediting miles to M&B. My wife is missing around 5,000 miles since September from 2 AC flights, and now myself...

It can be only a matter of time.
Probably in few days also the first leg will be updated.
For the long delay of your wife's crediting I would fill a miles retro claim.

It can be only a matter of time.
Probably in few days also the first leg will be updated.
For the long delay of your wife's crediting I would fill a miles retro claim.
Yes, we filed retro claim for all these missing miles but to no avail... I wrote to both AC and *A today - maybe that will help...

Just to update from my experience in the beginning of the thread - Aegean eventually manually credited my missing miles from the BMI flight. I emailed miles_bonus at aegeanair.com with scans of boarding pass and ticket and they sorted it out within about a week. I still don't know why the miles didn't credit automatically for that flight.

On other experiences trying to credit miles to Aegean I've since found out the issue can be due to using a combination of FF programs in the same journey, for instance using the lounge or priority check-in on an AC*G aeroplan card but asking them to credit the miles to A3. On one such flight my miles ended up back in my Aeroplan account despite A3 number being listed on boarding card and making sure I was clear at check-in that I wanted the miles to go to A3. After the miles posted in aeroplan though there was nothing Aegean could do. I tried a retro-claim on the Aegean website and an automatic response came back saying the miles had been credited to another program. I chalked it up as bad luck, but definitely something to be aware of if using one card for lounge/priority check-in and another for collecting points. This happened flying BMI and Egypt Air London to Johannesburg. It was likely further complicated as dealing with two airlines on same boarding card, and I wanted BMI miles to go to A3 and Egypt Air to go to Aeroplan due to the fare classes I was flying working out better that way. Everything went as planned for the flight down, but on the flight back all points ended up in Aeroplan (likely indicating Egypt Air messed it up at check-in in Joburg).

Same issue occurred for another Aegean flight to Greece ending up in Aeroplan, using aeroplan for priority check-in and lounge but wanting miles to go to A3. I'm now very careful not to enter the Aeroplan number anywhere in online check-in, or even giving it to them at check-in desk (only showing it to them), and making sure that at every step of the journey only A3 number is "in the system". The one exception is in the lounge they need to scan the aeroplan card, but on my most recent flight this was not an issues - all miles ended up in A3.

Long story short - trying to transition from one FF program to another while still using the *G benefits of the old program can complicate things!

I flew Air China on 2/11/12 and connected with its domestic route. The domestic route has been credited to my account on the next day, unfortunately the first route failed. I have filled out the retro claim form, how long will it take normally to get that miles credited manually by A3? Has anyone got some good experience?

I was missing the last letter from my first name on my e-ticket. Apparently this is common and I was easily able to get it fixed for my outbound segment on a round trip ticket. They didn't bother fixing it on my return leg though, and I didn't have time to change it on the way back. Any experience as to whether this will affect mileage crediting?

I was missing the last letter from my first name on my e-ticket. Apparently this is common and I was easily able to get it fixed for my outbound segment on a round trip ticket. They didn't bother fixing it on my return leg though, and I didn't have time to change it on the way back. Any experience as to whether this will affect mileage crediting?

It will - most probably - lead to a not-working automatic credit, so you'll need to retro-claim it.

Then, it might work, or not. If not, write them an email, with a scan of your BP. You should be fine after that, as A3 still has real humans checking the email, and not robots like at Franzhansa.

Did some flights on SWISS this weekend in the low Economy fare classes, L & K fares. The chart still states that these classes earn mileage, and yet as of Wed the 28th I still haven't seen any miles from the flights I took on the 22th. Could LX perhaps have changed the earnings for A3, without updating the chart? From experience I know that LX credit the miles very fast, after just 2-3 days.

Did some flights on SWISS this weekend in the low Economy fare classes, L & K fares. The chart still states that these classes earn mileage, and yet as of Wed the 28th I still haven't seen any miles from the flights I took on the 22th. Could LX perhaps have changed the earnings for A3, without updating the chart? From experience I know that LX credit the miles very fast, after just 2-3 days.

My LX flights usually credit within 6-8 days, so I would wait till 1st December to retro-credit (or even think about it) at earliest..

My LX flights usually credit within 6-8 days, so I would wait till 1st December to retro-credit (or even think about it) at earliest..

Had a look at my account recently and noticed that the ARN-ZRH-LIS flights from the 22th had been credited this evening. So I guess it would take around 6 days then.

My AC flight from YYZ to LHR on 2 Nov got credited today (Nov 29). I am only 400 miles away from *A G...

I am now at almost a month for my Taca flights and did the manual input thing through the aegean website. I did lax-sal and sal-lax and then the reverse. that was about a week ago...I really am hoping these post, I really dont want to get into letter writing and scanning etc. safe to say I need to get to that stage?

I am now at almost a month for my Taca flights and did the manual input thing through the aegean website. I did lax-sal and sal-lax and then the reverse. that was about a week ago...I really am hoping these post, I really dont want to get into letter writing and scanning etc. safe to say I need to get to that stage?

My miles haven't got credited either, even after I sent my retro claim. It's been more than 30 days now, still nothing happened. Email also has been sent, no reply either.

My miles haven't got credited either, even after I sent my retro claim. It's been more than 30 days now, still nothing happened. Email also has been sent, no reply either.

And I've been waiting since mid-September for LAX-LIM via SAL... with 2 trips through the retro-credit machine and 3 direct e-mails with scans of the BPs. So prepare for a long wait!

And I've been waiting since mid-September for LAX-LIM via SAL... with 2 trips through the retro-credit machine and 3 direct e-mails with scans of the BPs. So prepare for a long wait!

Looks like it is only easy to get miles credited when it is done automatically, if claim through retro claim and can be end up with a nightmare.

Looks like it is only easy to get miles credited when it is done automatically, if claim through retro claim and can be end up with a nightmare.

I've used retroclaim a few times and it has always credited quickly.

I think it only takes time when there is a glitch which requires manual followup.

this sucks...I need these miles to post so i can use them for a honeymoon trip and the amount of my time being wasted to have them post is killing me.

I find the whole 'missing miles' system a bit of a joke. Flew 30/10 with ET and still no miles. A3 laying blame on operating carrier for not responding to Retro Claim 'report', operating carrier laying blame on A3! Incompetence across the board from where I'm standing.

Just give me my miles for Christmas Gold please! Is this too much to ask?

Hmm. I paid for an upgrade on UA. Original miles for the booking class have been credited for the two legs of the journey, including for the upgraded segment. I'm guessing an email will have to be sent as the retro claim process doesn't seem to cover that circumstance?

Second time in a row I've had to retro claim flights on LH. In both cases these were intra-Germany flights with A3*S clearly printed on boarding pass. First time it took about a week. This time I'd prefer it to be faster for upcoming trip which I was hoping to do as A*G....

Is this LH way of reminding me who's boss....?

Based on my limited experiences with this airline (I'll admit it), my experience has..frankly sucked. My experiences getting miles credited to many American airlines such as DL, UA and NW (back in the day) took 5-7 business days after I manually submitted them. This seems like a black hole where my letters, emails etc go into a black hole.

I am calling a spade a spade. This method sucks and leaves me not really in a hurry to fly A3 or credit to their program anymore . I was planning a large honeymoon purchase with extensive A3 travel....

I am calling a spade a spade. This method sucks and leaves me not really in a hurry to fly A3 or credit to their program anymore . I was planning a large honeymoon purchase with extensive A3 travel....

So if KrisFlyer takes forever to credit your UA flight, you'll never fly SQ again? I'm pretty sure that if you fly A3 and credit to A3, you won't experience any problems.

I just received a email reply from Miles & Bonus, and hope their reply will help solve the confusion about the retro claim, here is the reponse:

"Regarding flight CA0174 2/11/12, kindly be informed that we have submitted new retro claim as we have received negative reply to the initial one "ticketed name not found on specific flight". Please recheck your account in 14 days.

For your future knowledge, at the claim form you must insert at the field "name on ticket" firstly your surname and then your name(ex. xx/xxMR)

So I presume most of us did not put name in correctly format, I think it must be identical as your boarding pass, even if it contains "/" or any symbols, as well as MR/MS etc.

I hope after they resent retro claim, I can see my miles get credited asap.

kdinino, we have a standing rule on this board that you are clearly unaware of: http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1313348-caution-disparaging-comments-about-greeks-greece.html Please take some time to consider this - I note you have seen the error of your ways, so we can consider this matter over with.

The relevant posts have been removed. And a bunch of innocent posts that make no sense in the absence of those above are also gone.

KLoius - please do me a favour, if you see comments that are less than standard we have come to expect on this board, please hit the RBP symbol http://images.ibsrv.net/ibsrv/res/src:www.flyertalk.com/get/forum/images/buttons/report.gifto the left and let me do a little clean-up, rather than responding in-line, extending the mess, and make me do a lot of clean up,eh?

Shall we return to playing nicely, now?

GoldCircle
A3 Forum Moderator

I just received a email reply from Miles & Bonus, and hope their reply will help solve the confusion about the retro claim, here is the reponse:

For your future knowledge, at the claim form you must insert at the field "name on ticket" firstly your surname and then your name(ex. xx/xxMR)

So I presume most of us did not put name in correctly format, I think it must be identical as your boarding pass, even if it contains "/" or any symbols, as well as MR/MS etc.


I have seen a similar problem before where the system simply refused to accept my name in any format (incidentally from an A3 flight retro-claim), whereas on previous retro-claims I had filled out the form exactly the same and had no problem whatsoever in getting the miles. Suspicions that A3 has also inherited BD's IT platform as well as its FF's continue ...

Fortunately, in my case a phone call to the A3 call centre found an exceptionally helpful agent (the rule rather than the exception I find) who sorted it all out for me and the miles arrived within a few days.

I have seen a similar problem before where the system simply refused to accept my name in any format (incidentally from an A3 flight retro-claim), whereas on previous retro-claims I had filled out the form exactly the same and had no problem whatsoever in getting the miles. Suspicions that A3 has also inherited BD's IT platform as well as its FF's continue ...

Fortunately, in my case a phone call to the A3 call centre found an exceptionally helpful agent (the rule rather than the exception I find) who sorted it all out for me and the miles arrived within a few days.

Lucky you. I will see how long will it take this time after they correct my information.

Travelled on late night flight on 1 Dec by ANA, now is 7 Dec , miles still not being credited. :td:

Travelled on late night flight on 1 Dec by ANA, now is 7 Dec , miles still not being credited. :td:

Serious? You ever learned to have a little bit of patience? This thread is really going nuts..

Travelled in June and July on Air Canada. Aegean # on the reservation and tickets.
Still not showing on account...

Despite retro-claim and emails.

Going to hit the six month wall shortly. *sigh*

Hmm. I paid for an upgrade on UA. Original miles for the booking class have been credited for the two legs of the journey, including for the upgraded segment. I'm guessing an email will have to be sent as the retro claim process doesn't seem to cover that circumstance?
If you purchased a cheap upgrade at the gate (especially the COdbaUA "tens of dollars" type), you will probably only get miles on the basis of the original fare purchased, not the FC or business class bonuses for class of service.

Serious? You ever learned to have a little bit of patience? This thread is really going nuts..

Not when this flight is supposed to earn you a gold....so yes I m impatient:)

If you purchased a cheap upgrade at the gate (especially the COdbaUA "tens of dollars" type), you will probably only get miles on the basis of the original fare purchased, not the FC or business class bonuses for class of service.

Purchased at OLCI: more hundreds than 10's! Shows it was rebooked into Z on the intinerary, so I'd imagine I should get the new miles.

Purchased at OLCI: more hundreds than 10's! Shows it was rebooked into Z on the intinerary, so I'd imagine I should get the new miles.
IMO not necessarily. Normally upgrades accrue miles on the basis of the original fare purchased. Exceptions seem to be some Y-UP fares and cases where the buy-up to the premium cabin is really a matter of paying the difference in fare between your ticket and a regular fare for the premium cabin on that segment, frequently offered with a change fee. A lot depends on how the operating carrier reports the flight for FF miles. If they transmit the purchased fare code or calculate miles from that, you lose, but if they report it as the premium cabin Z fare or calculate miles from their Z fare, then you get additional miles. It might also matter whether the ticket was reissued for the upgrade.

Travelled in June and July on Air Canada. Aegean # on the reservation and tickets.
Still not showing on account...

Despite retro-claim and emails.

Going to hit the six month wall shortly. *sigh*
My wife has exactly the same problem with AC: 2 flights on AC in Tango Plus in September still not credited and that's after retro claims, e-mails, scanned BPs showing Aegean #, etc...

My wife has exactly the same problem with AC: 2 flights on AC in Tango Plus in September still not credited and that's after retro claims, e-mails, scanned BPs showing Aegean #, etc...
well, there is hope for Aegean's retro-claim system: my wife finally got her missing miles from 2 AC flights back in September 2012. One more flight and she'll hopefully have *A Gold...

Am facing ongoing problem here from aegean flights flown business class in august from london heathrow to larnaca. despite emails / calls / aegean gold status no sign of miles posting - find their customer services abysmal - one reason to not switch from ba to them on the london - cyprus route ....

Since last email from Aegean air regarding my name format, the missing miles have now been credited to my account. It only takes about 3 days, so I think as long as your details are correct, the retro claim system does work well, can't complaint more about their service.

Flew on 1st Dec by ANA, miles credit on 10 Dec. Unusual for me cos normally it gets credited within 3-4 days.

Past flights on TG and LH posted within 5 days. My flights on EgyptAir over two weeks ago have not yet posted. Am frustrated as those miles would give me *G and I would like the xtra baggage allowance that comes with status.

Since last email from Aegean air regarding my name format, the missing miles have now been credited to my account. It only takes about 3 days, so I think as long as your details are correct, the retro claim system does work well, can't complaint more about their service.

What is I used the retro claim system and all details were correct except the last name, first name order? Will they figure it out? I can't submit another retro claim yet...anyone had success posting via retro claim with first name, last name order?

My last 5 flights posted almost exactly 7x24hrs after they were flown:

UA
US 2x
TG 2x

What is I used the retro claim system and all details were correct except the last name, first name order? Will they figure it out? I can't submit another retro claim yet...anyone had success posting via retro claim with first name, last name order?

Unfortunately, if you put your name into the wrong order, then you won't get miles credited. I put the wrong order last time and it was exactly as Aegean air said, they could not find my name in the system.

You can send another update email to them and advise them that your name order was wrongly input, and ask them to re-submit your claim again. You have to make sure your name is identical as your borading pass.

Miles still not posted, so called the hotline and got a very helpful agent on the line. It turns out the error is with LH ( she read the decline message to me from LH...): they had cancelled my flight and automatically put me on the next one. When A3 tried to claim my miles, LH for whatever reason only looked for me on the cancelled flight and then told A3 that I didn't exist... The nice agent re-submitted the claim. Time will tell....

I flew with US Airways from YYZ to DCA and my miles credited 3 days later. Now I have over 20,000 miles. The website still shows my card as "blue" - I guess it takes a few days for the system to update to "gold." Keeping my fingers crossed.

Finaly LH has agreed to credit the due miles to M&B and I've managed to make the push over to *G ;)

This took 6 weeks - no fault of A3 though!

Now the wait for the Gold card to arrive. I believe they print once a month only?

Dear all,

I am anM&M FTL at themoment but I just realised that I will not be able to make 100 000miles to be a *G / SEn on M&M so I was just looking for an alternative way to get higher on the ladder..

After looking at the Victoria Program from TP then Eurobonus and M&S I found the A3 program... signed in and I already have 2000 miles from the 20000 needed in order to hit the *G status (which will be the end of my odeyssey):)

As I am based in London, I was wondering if a LHR-ZRH-GVA in E class will give me 2000miles (500miles per segment)... and 4 x 1000 miles in J, P C or Z class

is anyone able to clarify that as I am really ready to keep myself up in the air during the week ends.

Flew 12/23-24
Posted today 12/27, making me 21813 miles!!

Hopefully I got the "upgrade check" on 28th (I think, as my Blue upgrade was on 7/28/2012) for *A Gold


ADDED on 12/28
I was right about the 28th Sweep as I got "Card Upgrade" today and is now *A Gold!!!

I'll report back later whether my flight 9 days out will see *G on BP

Question? Sorry if this one has been answered previously.

I'm able to reach Gold on the the first week of Jan 2013, and I just qualified Blue in Nov 2012, how does A3 count membership period? Does it use calender year or consecutive year?

For example, if I get qualified Gold in Jan 2013, do I get that membership until 2017?

Thanks in advance.

Previous A3 practice seems to have been calendar year but YMMV for the expiration date on *Gold cards. However, you need to pay attention to the rules about inactive accounts and maintaining *Gold.

I have a tight time between flights that will hopefully upgrade me to Gold and an international trip for which I hope to be able to take advantage of *G benefits.

My upgrading trip that will push me over the 20k mark is on US from January 24-28. I'm then flying UA on February 3.

Will there be time for a mileage post and status upgrade and recognition in the *A system in this time?

Edit: I signed up with the 1000 mile bonus, then flew a few flights and was upgraded after 4614 total miles. After my upgrade to Blue I accrued 11615 miles. I recently had a retroactive claim approved for 1629 miles, but that claim was for a flight flown before my card upgrade to Blue and the location of the miles in the list reflect that date.

So total I have 17858 miles including the 1000 mile signup bonus, and I'm set to fly 3258 more miles in January as I mentioned. But I only have 11615 miles accrued post-Blue upgrade in terms of dates. So after my flights in January, I'll have 21116 total miles but only 14873 post-Blue upgrade.

Do you think I'll get my Gold upgrade?

Tight!

Changed to gold status November 2nd, 2012. Received card today on January 3rd, 2013.

Card showing expiry date of Dec, 2015

Toronto, Canada

Changed to gold status November 2nd, 2012. Received card today on January 3rd, 2013.

Card showing expiry date of Dec, 2015

Toronto, Canada

Thanks for the data point, I'm in Toronto also and made Gold on 12/27

Changed to gold status November 2nd, 2012. Received card today on January 3rd, 2013.

Card showing expiry date of Dec, 2015

Toronto, Canada

Looks like A3 uses calender year, I reached gold yesterday, and I'm guessing my gold status will last until 2017.

I flew TLV-ZRH with Swiss on class G on Saturday (4 days ago). My M&B number was on the boarding pass. The miles haven't posted yet. Should I keep waiting or submit a retro claim on their web site?

I flew TLV-ZRH with Swiss on class G on Saturday (4 days ago). My M&B number was on the boarding pass. The miles haven't posted yet. Should I keep waiting or submit a retro claim on their web site?

Keep waiting. Give it 2 weeks before a retro claim. It should be fine. Besides, it's not like you need the miles tomorrow, correct?

My *A flight credited within 96 hours to A3. You should be fine. Just wait another day or two.

I flew TLV-ZRH with Swiss on class G on Saturday (4 days ago). My M&B number was on the boarding pass. The miles haven't posted yet. Should I keep waiting or submit a retro claim on their web site?

6-7 days for LX flights.

I flew LGW-CLT-IAD on US on Friday and still nothing, doing the reverse journey today. I have my A3 number on my BP but nothing yet, I'll wait a while and then do a claim. Silver here I come! Sadly not sure if I'll make the miles to get *AG :(

Swiss Airlines:

First sector on 20th Jan, posted on midnight of 27th Jan or early hours of 28th Jan
Second sector on 21st Jan, posted on 26th Jan

As in my other thread:
Has anyone ever had issues with miles being credited ?

My situation:
Me and my brother flew late Dec with Egypt Air in Business Class (J and Z) from MUC to KUL via CAI and BKK.

All flights besides the KUL to CAi (via BKK) were credited.
All flights were non codeshare and flown with Egypt Air machines (nice 777 Cai to KUL)

A3 responded and said Egypt has issues crediting the flight from KUL to CAI. They didnt say why but it sounded like MS is denying the miles.

I mean how is that possible on a business class booking ???

I flew LGW-CLT-IAD on US on Friday and still nothing, doing the reverse journey today. I have my A3 number on my BP but nothing yet, I'll wait a while and then do a claim. Silver here I come! Sadly not sure if I'll make the miles to get *AG :(

My experience with US flights on Fridays (including a PHX-CLT-LGA on Jan. 18) has been that they don't post to A3 until the following Wednesday or Thursday. Looks like you checked a day too early!

As in my other thread:
Has anyone ever had issues with miles being credited ?

My situation:
Me and my brother flew late Dec with Egypt Air in Business Class (J and Z) from MUC to KUL via CAI and BKK.

All flights besides the KUL to CAi (via BKK) were credited.
All flights were non codeshare and flown with Egypt Air machines (nice 777 Cai to KUL)

A3 responded and said Egypt has issues crediting the flight from KUL to CAI. They didnt say why but it sounded like MS is denying the miles.

I mean how is that possible on a business class booking ???

You really don't have to do multiple posting. If you get no satisfying response it most probably means that none of us can give you one. Sorry to disappoint you, but this is it, unfortunately.

As in my other thread:
Has anyone ever had issues with miles being credited ?

My situation:
Me and my brother flew late Dec with Egypt Air in Business Class (J and Z) from MUC to KUL via CAI and BKK.

All flights besides the KUL to CAi (via BKK) were credited.
All flights were non codeshare and flown with Egypt Air machines (nice 777 Cai to KUL)

A3 responded and said Egypt has issues crediting the flight from KUL to CAI. They didnt say why but it sounded like MS is denying the miles.

I mean how is that possible on a business class booking ???

I'm having a similar issue, also with a late Dec. flight, but with crediting UA to A3. I would call MS and check that they have the flight in their system. You will probably have to send A3 a copy of your boarding pass and perhaps give them a call also.

I did a MR that involved 2 segments on UA and 2 on DL - PIT-IAD-RDU-JFK-PIT (last saturday). Any reason for me to not be optimistic on not getting the first 2 segments credited? I really hope it happens :) It's been a week so far and still nothing. Would love to use *A Gold on my next month's trip to DUB... (fingers crossed)

On my recent trip on SQ, the miles were post around 3-4 calendar days after each flight.

----
AwardWallet upgrade: http://AwardWallet.com/?refCode=fczoxgolce
Code: free-doohnt

PM me for an SPG referral.

Recent flights on LH, TK and SK all posted within a week.

On my recent trip on SQ, the miles were post around 3-4 calendar days after each flight.

I can second that. ^

Generally 3 days, from my experience with last flight on SQ on Jan 20.

I did a MR that involved 2 segments on UA and 2 on DL - PIT-IAD-RDU-JFK-PIT (last saturday). Any reason for me to not be optimistic on not getting the first 2 segments credited? I really hope it happens :) It's been a week so far and still nothing. Would love to use *A Gold on my next month's trip to DUB... (fingers crossed)

Been over a week now. Still NOTHING posted. Flight was on February 16th. It's 25th now and still nothing...

Been over two weeks now. Nothing. Filed for retro-credit yesterday. I highly doubt I'll be Gold before my trip to Dublin next week! Sucks. To top it off, I had a flight on Sunday on United that I credited to A3. Hopefully that will show up. Bad part, I don't have the boarding pass anymore to show I flew it.

Flew AC on March 2. Credited within 96 hours as usual.

UA is such a hit & miss. I flew UA CLE-IAH on Sunday. The miles have finally posted... But the flights from over 2 weeks back, still NOTHING. Wonder why that is...
Now I hope that the status to Gold happens quickly so that next Thursday when I'm flying out of JFK, my BPs actually show *G and I can access lounges. Would be an added bonus :)

Flew LX GRU-ZRH on 3rd march, miles posted today 7th march.

Status updated to Gold today :)

USAir Thursday domestic US evening flight from DCA to LGA credited to A3 today -- about 3.5 days.

USAir Thursday domestic US evening flight from DCA to LGA credited to A3 today -- about 3.5 days.

Did it credit as 500 miles?

Did it credit as 500 miles?

No. Something like 214 miles to my A3*G account.

Recent flights on LH, TK and SK all posted within a week.

Had the same experience with TG, LX and SQ.
Just had a problem with a flight from CPH to BKK on SK, for some reason I had to file a retro credit for that flight, and it was credited within 3 days. But I think the problem here was the guy at the transfer desk in CPH, when I showed him the card he wasn't pleased:D
"Oh Aegeannnn...."

I just filed a retro credit for a flight on Air NZ, let's see how long it takes.

...But I think the problem here was the guy at the transfer desk in CPH, when I showed him the card he wasn't pleased:D
"Oh Aegeannnn...."
...
Did you ask why?

Did you ask why?

No, but now, if I think about it I really should have;)
But we had kind of a bad start anyway, so I didn't bother.
Would have been interesting though...

Flew on March 18 with USAir that brought me a little over 20,000. Miles were posted on March 22, upgraded to gold on March 23. Now let's see how long it will take to get the card.

The RGN-NRT (business class mistake fare) I flew on ANA back on Jan 30 has not posted. Aegean just responded that they are submitting a new retro claim for those miles. Oddly enough, other segments on that same ticket credited to Alaska and American have not posted either. It wasn't a name mis-match and the RGN-NRT boarding pass in fact even has my correct A3 number printed. Would anyone know why that would be the case?

Once the RGN-NRT segment posts, I will be at *G.

Flights 20 and 21st March, JJ ticket, AC operated, posted 25th March.

Hello

I had to retroclaim miles for an Air Canada flight (SN Brussels Codeshare SN 9551 on the Ticket but then the Boarding Pass shows AC 833) on 4 February after I couldn't add my Aegean card to the booking at the self service machine.

I have filed the claim about a month ago and nothing has happend yet. Do you consider this as normal, should I wait or do I have to take action?

I've claimed it as an AC flight, could that be the problem?

Also last September when I booked the ticket, the Booking class earned 100%, meanwhile (before my flight took place) they changed it to 50%. As it was a mileage run it's annoying, but I guess there's nothing I can do?

Thanks! Cheeers

3 segments, Swiss ticketed, 2 on LX, 1 on AC metal...
Y cabin and S fares across the board (Swiss S maps to AC S)
Flights on [Friday] 22 March 2013.
Posted on [Tuesday] 26 March 2013.

25 flights in Jan/Feb/March

Lufthansa: Always posted in M&B Account +2 days (eg flight Tuesday, miles on Thursday)

Swiss: Always posted +3 days

Aegean: Always posted +4 days

Ironic, that A3 flight took the longest to post.

...Aegean: Always posted +4 days

Ironic, that A3 flight took the longest to post.

All of them? My experience is that flights from certain airports take longer (e.g. FCO) while others are in your account in "no time" (e.g. HER). All of those using OLCI! Impossible to understand what the reason for this could be.

If the airport system used by the company checking you in doesn't have a dynamic link to Starnet/operating airline's system, they will batch the files out every few days - thus, sometimes it is instant, sometimes not.

All of them? My experience is that flights from certain airports take longer (e.g. FCO) while others are in your account in "no time" (e.g. HER). All of those using OLCI! Impossible to understand what the reason for this could be.

My sample is probably not big enough. I had thre times the Friday Evening Flight from FRA to ATH (A3833).

Any experience with OU tickets / OU metal?

The RGN-NRT (business class mistake fare) I flew on ANA back on Jan 30 has not posted. Aegean just responded that they are submitting a new retro claim for those miles. Oddly enough, other segments on that same ticket credited to Alaska and American have not posted either. It wasn't a name mis-match and the RGN-NRT boarding pass in fact even has my correct A3 number printed. Would anyone know why that would be the case?

Once the RGN-NRT segment posts, I will be at *G.

We're in the same boat, literally:
1. I was on the exact same flight as you.
2. I'll be *G after this segment posts.
3. All my other segments have posted correctly to other programs and my A3 number was on my boarding pass.
4. Aegean submitted another retroactive claim for me two weeks ago after nothing had appeared earlier.

Great minds...

No idea what the issue is. I thought that maybe ANA had flagged this segment from partner airline FF accumulation given this mistake fare (despite it being a paid business class fare--regardless of the price) or maybe ANA segments simply have trouble posting to A3. Either way, I'll be calling Aegean again soon to prod them on this. Gotta start enjoying my first elite status!

We're in the same boat, literally:
1. I was on the exact same flight as you.
2. I'll be *G after this segment posts.
3. All my other segments have posted correctly to other programs and my A3 number was on my boarding pass.
4. Aegean submitted another retroactive claim for me two weeks ago after nothing had appeared earlier.

Great minds...

No idea what the issue is. I thought that maybe ANA had flagged this segment from partner airline FF accumulation given this mistake fare (despite it being a paid business class fare--regardless of the price) or maybe ANA segments simply have trouble posting to A3. Either way, I'll be calling Aegean again soon to prod them on this. Gotta start enjoying my first elite status!


Missing A3 miles miraculously posted a couple days ago. Whew! Non A3 miles have not posted yet. *G card is on its way.

So keep after them.

Flew TK on March 25, miles posted March 30.

flew with TK in comfort class on March 24 - miles posted exactly a week later.

Flew UA 3/28,
Miles posted 4/2

New on the forum, collecting miles to a A3 Gold :)

Flew on Lufthansa (Eurowings) 4/4
Got the miles today, 7/4

Flew SAS aswell 4/4
Got the miles today 8/4

Unless somebody (certainly not me ;)) compiles all answers in a tabular form (airline and average number of days waiting), I see no purpose in this thread anymore. Same consideration for that other thread (http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1284671-how-long-my-a3-g-card-arrive-what-do-while-waiting.html) in which the waiting time between achieving gold and receiving the card is reported.

Flew Swiss 5/4
Miles posted 11/4


Unless somebody (certainly not me ;)) compiles all answers in a tabular form (airline and average number of days waiting), I see no purpose in this thread anymore.

Good suggestion, then it would be easier to find a specific airlines stats!

Unless somebody (certainly not me ;)) compiles all answers in a tabular form (airline and average number of days waiting), I see no purpose in this thread anymore. Same consideration for that other thread (http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1284671-how-long-my-a3-g-card-arrive-what-do-while-waiting.html) in which the waiting time between achieving gold and receiving the card is reported.

I'd be willing to do that for this thread. However, I've got a lot on my plate right now and couldn't have it done until the end of the month.

I have finished cataloging post wait times.

Some things I have learned:

1) Nobody actually flies A3
2) Global average is around 4 days

Some things I recommend:

1) Post using numbers! Not words. Because I have to read through all the posts, and when you write using numbers, it takes too long.
2) Even worse, don't post using days! Don't say "I flew on 04/25/2013 and the miles posted on Friday." Ugh. Huge pain.
3) It's nice that you got upgraded to a Gold card, but wrong thread.
4) Please post route you flew.
5) Please keep posts as short as possible.

The link: https://docs.google.com/spreadsheet/ccc?key=0AisG4D1oYLdndFNCNlBlNFRqTjRaQTVoZWlvNl9Jc FE&usp=sharing

...1) Nobody actually flies A3...
Well, I don't consider myself to be "nobody" :)

As I wrote in the other thread (http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1284671-how-long-my-a3-g-card-arrive-what-do-while-waiting.html), after thanking you, it's now time to close both of them...

Thanks for your effort hydrogen! :)

it's now time to close both of them...
Why close this one? Airlines is still missing!