Hyatt Gold Passport - Question with Booking Award Stay




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musikdude
Feb 16, 12, 11:29 pm
I'm trying to use points to book a room in early July at the Hyatt Santa Barbara.
When I try to book with points (for a stay of 3 or 4 or 5 nights- i've tried all combos), the website will not let me and states "fully committed, etc."

But when I try the same exact dates for a paid stay, it shows availability for the lowest room class with both a AAA rate as well as a pre-paid rate. Interestingly, the hyatt daily rate only shows a deluxe room available, not the lower class that is available by using the AAA or pre-paid rate.

Why is this? Isn't this in essence a "blocking" of a valid award booking?
If I can book the lowest level room right now with an AAA rate, shouldn't I be able to use points instead to make the booking?? Seems fishy! :)


Gold Passport Concierge
Feb 17, 12, 7:16 am
Hi musikdude!

Could you PM your dates so we can take a look at this for you. We'll try to see if we can book the reservation for you.

Thanks!

Nick B.



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