Swiss International Airlines - Swiss not responding - normal?

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

As this thread is about LX, I will move it to the LX subforum.

Kind regards,

totti
Moderator M&M forum

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!
There have already been quite a few complaints about the lack of response by customer service. The last time I complained it took some time to get a response but I got a very friendly reply and a small gift as some kind of compensation ^

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

In my experience with LX complainst I got maybe in 2 o 3 day maximun a reply from them with a good news, I have a email from someone who is workingin customer service and If I have a problem, I contact him and I get a reply from him, If you want I can give to you in PM, let me know

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

I never got a response the one time I logged a complaint. Perhaps writing a letter would be more effective than the online form?

I've only complained once, and they ignored it completely. It was about a suspected safety violation; I should have reported it to the authorities really.

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

get a lawyer !

get a lawyer !

There seems to be a tendency on this board to belittle or insult anyone who points out that SWISS is not perfect. Why is that?

HTB.

There seems to be a tendency on this board to belittle or insult anyone who points out that SWISS is not perfect. Why is that?

HTB.

It happens in the AC forum as well - its unfortunate, but par for the course in online forums. There will always be those types.

As far as LX goes - if they are relying on the OCC agents to also reply to online complaints, I suspect you will either receive no reply at all or gibberish.

I love LX, and they are a preferred carrier of mine, but their phone lines are answered by agents with hit-and-miss competency. That's a fact.

There seems to be a tendency on this board to belittle or insult anyone who points out that SWISS is not perfect. Why is that?

HTB.

It's a cultural thing, come and live in Switzerland to learn more :)

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

please check your PM, I send you a info.

There seems to be a tendency on this board to belittle or insult anyone who points out that SWISS is not perfect. Why is that?

HTB.

It's a cultural thing, come and live in Switzerland to learn more :)

Interesting....

It's a cultural thing, come and live in Switzerland to learn more :)

bünzli-style!

Is it normal for SWISS not to respond to complaints?

I have filed two complaints with Swiss in my life, and no response from them on either occasion. I used their online form for complaints.

I did expect more from Swiss. Dissappointing!

What type of complaint? Not to in any way suggest anything, but some organizations simply don't reply to what they feel are unwarranted complaints.