Asiana Club - Missing mileage after handing in BP at OZ office

Hi,
I handed in all our BPs and e-tickets to OZ HKG office a month ago for 3 trips with LX that didn't show up at our OZ FFP accounts. Today I got an e-mail with statement update. The LX legs CPH-ZRH-LAX return are missing for all of us :mad: The others LX flights were credited (they had the same booking class).

I have 4 days to sort it out because the first leg was flown on the 18 Feb 2011. Does it happen all the time? I saw the agent at HKG office typing every single leg in (I sat there for at least 30 mins)?

Do I have any chance of getting the miles? It's really annoying because all the BP has our OZ FFP no. on.

Thanks in advance!

Hi,
I handed in all our BPs and e-tickets to OZ HKG office a month ago for 3 trips with LX that didn't show up at our OZ FFP accounts. Today I got an e-mail with statement update. The LX legs CPH-ZRH-LAX return are missing for all of us :mad: The others LX flights were credited (they had the same booking class).

I have 4 days to sort it out because the first leg was flown on the 18 Feb 2011. Does it happen all the time? I saw the agent at HKG office typing every single leg in (I sat there for at least 30 mins)?

Do I have any chance of getting the miles? It's really annoying because all the BP has our OZ FFP no. on.

Thanks in advance!

Have you called or emailed the OZ Club office for an explanation? When I requested credit on multiple flights via mail a few months ago, everything posted as expected.

LAX

Have you called or emailed the OZ Club office for an explanation? When I requested credit on multiple flights via mail a few months ago, everything posted as expected.

LAX

Thanks. I have sent an e-mail using online form and hope they will reply me. I called the UK office as well but no one answers the phone.

Do you know if there is any e-mail address I can use to send e-mail to them? All I found was an online form.

Thanks in advance.