India-based Airlines - Jet flouted safety norms; will take action: DGCA




flyjet787
Feb 12, 12, 7:10 pm
http://www.livemint.com/2012/02/13005825/Jet-flouted-safety-norms-will.html?h=B

Jet flouted safety norms; will take action: DGCA

The regulator has summoned the airline’s chief of flight safety and the chief of operations on Monday after it received a complaint this month

Feb 13 2012

The aviation regulator has asked Jet Airways (India) Ltd to explain why it allowed a trainee pilot to land a packed flight in Mumbai in October, violating safety norms.

The regulator has summoned the airline’s chief of flight safety and the chief of operations on Monday after it received a complaint this month that the airline had failed to report to the regulator that a commander allowed a trainee pilot to land the flight.

Bharat Bhushan, director general of civil aviation, said the airline “hushed up” the case and promised to take action against the carrier’s executives.

“Such a serious matter where the supernumerary was asked to land a plane full of passengers...what can be more unsafe? We are surprised that we didn’t know about it. They hushed it up. This is completely unacceptable,” he said. “We have suspended the two pilots. We are going to take action against the airline, the people who were responsible for this, including the chief of safety.”

The regulator has the authority to terminate its approval for safety officials of the country’s largest airline by passengers carried.

A supernumerary pilot is someone who has just finished his flying school training. Such a trainee pilot is taken on board to observe procedures and learn the dynamics of flying a bigger jet.

The 5 February complaint to the directorate general of civil aviation (DGCA) had asked if “the airline inform(ed) the DGCA of this serious violation? If they did, what action did DGCA take and was this recorded in the list of violations in the safety audit conducted? If they did not report this to the DGCA, what action will DGCA take against the pilot and the airline?” Mint has reviewed a copy of the letter.

An airline is expected to voluntarily report safety issues to the regulator regularly, including minor snags. The incident raises questions on how many of such incidents are reported voluntarily by the airlines in India.

An email sent to a Jet Airways spokeswoman on Saturday remained unanswered. The company’s spokespersons did not answer calls and text messages sent on Sunday.

The event comes two months after DGCA’s audit of airlines found that some airlines were not reporting incidents to the regulator.

In case of Jet Airways, the audit report had noted that the airline did not have enough trainers for regulatory requirements, had a backlog of pilots and cabin crew who need training, international stations were “not audited by the flight safety department for the last two consecutive years” and the airline had not recruited pilots to cater for the 2011 operational plan.

An expert said the landing by a trainee pilot was an extremely serious offence that should result in the firing of the officials involved and the airline should be severely reprimanded.

“Anything that is done against regulations on the flight deck is considered a disregard for safety, and therefore, is a serious offence. That is why rules have been made in concert with DGCA and designed to safeguard the aircraft, its crew and passengers,” said Steve Forte, a former chief executive of Jet Airways. “The airline should fire the captain. Any incident must be reported to the office of DGCA. If it is not done, the offence becomes even more serious, and when DGCA finds out, there can be a very heavy fine imposed on the airline, a suspension for the captain in question and maybe even the firing of the director of flight operations.”

“About four months back, Jet Airways captain Sheikh Ahmed was operating a flight into Mumbai along with F/O (flight officer) Khajuria (co-pilot). There was a supernumerary pilot on board. I understand that the captain asked the first officer to vacate his seat and he permitted the supernumerary pilot to occupy the right seat for the landing,” said the 5 February complaint. “This is a very serious violation and endangers the lives of all on board. I understand Khajuria gave a written complaint. There appears to be an intervention from someone to soften the action against the captain, who was merely suspended for three months and is now back to flying as a captain.”

A supernumerary pilot has usually only flown a single-engine Cessna 172, which has a gross weight of about 1,000kg, and is not trained to fly a modern twin-engine jets such as the Boeing 737-800 that weighs about 79,000kg.

A supernumerary pilot is not equipped to handle even a minor emergency without training.

The supernumerary flights are part of the learning process to observe and get used to the speed of events before undergoing simulator training.

The other major factor is that there are mandatory call-outs on final approaches that a co-pilot has to give. The untrained pilot will not be in a position to do that, nor will the person be able to spot any deviations from a safe flight path.


jasepl
Feb 12, 12, 8:28 pm
I wonder if Jet will stay true to type and deny either the violation or a cover-up happened.

Basically, "It didn't happen. You're lying. Now eff off."

Just like they tell most of their paying customers who have the audacity to criticise.

Keyser
Feb 13, 12, 9:09 am
I wonder if Jet will stay true to type and deny either the violation or a cover-up happened.

Basically, "It didn't happen. You're lying. Now eff off."

Just like they tell most of their paying customers who have the audacity to criticise.

as far as they are concerned, its basically, 'i didn't do it, nobody saw me do it, you can't prove anything'....


indialogue
Feb 13, 12, 10:37 pm
as far as they are concerned, its basically, 'i didn't do it, nobody saw me do it, you can't prove anything'....
DGCA has asked the Head of Safety to be removed as per today's newspaper. God only knows what happening in the other airlines!

flyer31
Feb 13, 12, 10:49 pm
Jet, Kingfisher Airlines staff not paid for two months

http://timesofindia.indiatimes.com/business/india-business/Jet-Kingfisher-Airlines-staff-not-paid-for-two-months/articleshow/11882581.cms

flyjet787
Feb 14, 12, 9:23 pm
Actor pulls strings, gets Jet pilot reinstated

NEW DELHI: A Jet Airways flight from Chennai to Mumbai was landed by a trainee pilot on the instructions of the Captain of the flight. While the Captain was suspended internally for this violation of safety norms and playing with the lives of 200 people on board, he was later reinstated on the recommendation of a renowned Bollywood actor. However, the Directorate General of Civil Aviation (DGCA) in its usual show for priority to safety has suspended the Chief of Flight Safety of the airline who had little role in the incident.
The story unfolds like this: On October 14, Jet Airways Captain Sheikh Ahmed was operating a flight from Chennai to Mumbai along with First Officer Khajuria and a charming supernumerary pilot in the jump seat. Soon, Ahmed asked Khajuria to vacate his seat and permitted the supernumerary pilot to sit there. “When a flight is at a height of 10,000 feet or lower the cockpit has to become a sterile zone... In this case, when Khajuria asked the Captain to seat him back, Captain Ahmed ignored his plea and went on to allow the lady supernumerary pilot to land, in gross violation of safety,” said a Jet Airways official in Mumbai.Khajuria made an internal complaint about the incident with Chief of Flight Safety, Vishesh Oberoi, who suspended Captain Ahmed for three months. But, his suspension was revoked on January 3 by the Chief Pilot of Jet Airways’ 737 fleet. Airline sources told Express that it was done after a Bollywood actor, close to Ahmed, spoke to the airline’s top brass to soften their stand.

http://expressbuzz.com/nation/actor-pulls-strings-gets-jet-pilot-reinstated/363532.html

This is absolutely disgraceful on the part of JetAirways management. Does Jet even have any safety standards what so ever?? Such a major breach of safety...followed by a lenient suspension for 3 months which itself was further reduced. Absolutely disgraceful. :td:

PVDtoDEL
Feb 14, 12, 9:25 pm
Actor pulls strings, gets Jet pilot reinstated

NEW DELHI: A Jet Airways flight from Chennai to Mumbai was landed by a trainee pilot on the instructions of the Captain of the flight. While the Captain was suspended internally for this violation of safety norms and playing with the lives of 200 people on board, he was later reinstated on the recommendation of a renowned Bollywood actor. However, the Directorate General of Civil Aviation (DGCA) in its usual show for priority to safety has suspended the Chief of Flight Safety of the airline who had little role in the incident.
The story unfolds like this: On October 14, Jet Airways Captain Sheikh Ahmed was operating a flight from Chennai to Mumbai along with First Officer Khajuria and a charming supernumerary pilot in the jump seat. Soon, Ahmed asked Khajuria to vacate his seat and permitted the supernumerary pilot to sit there. “When a flight is at a height of 10,000 feet or lower the cockpit has to become a sterile zone... In this case, when Khajuria asked the Captain to seat him back, Captain Ahmed ignored his plea and went on to allow the lady supernumerary pilot to land, in gross violation of safety,” said a Jet Airways official in Mumbai.Khajuria made an internal complaint about the incident with Chief of Flight Safety, Vishesh Oberoi, who suspended Captain Ahmed for three months. But, his suspension was revoked on January 3 by the Chief Pilot of Jet Airways’ 737 fleet. Airline sources told Express that it was done after a Bollywood actor, close to Ahmed, spoke to the airline’s top brass to soften their stand.

http://expressbuzz.com/nation/actor-pulls-strings-gets-jet-pilot-reinstated/363532.html

This is absolutely disgraceful on the part of JetAirways management. Does Jet even have any safety standards what so ever?? Such a major breach of safety...followed by a lenient suspension for 3 months which itself was further reduced. Absolutely disgraceful. :td:

Well, there is a reason that the DGCA ordered the removal of the chief of safety...

jasepl
Feb 14, 12, 10:58 pm
as far as they are concerned, its basically, 'i didn't do it, nobody saw me do it, you can't prove anything'....
Oh but they take it several steps further. I have in front of me another denial from Jet. Here's the background:


Flight lands, with cabin appearing as if in mid-flight.
People, objects, beverages all go flying.
Crew would rather paint nails (so much more fun than securing the cabin and ensuring passenger safety).
Note sent to airline, including pictures taken of the cabin
Jet's written response (paraphrasing here): Nothing of the sort happened. Eff off.

DGCA has asked the Head of Safety to be removed as per today's newspaper.
That's a good start, but not near enough.

Where's the punitive action against the airline? There also needs to be some criminal case, because that was a criminal action. A large fine must also be imposed. Because any absence of real action taken against violators will not lead to success in compliance.

Deliberately putting lives at risk is something that should not be tolerated at all, no matter how small the alleged risk is made out to be.

And that applies to all airlines operating out of India, in all situations. Whether it's Spice Jet or Singapore Airlines. And regardless of drunk pilot / fireman directed landing / skimping on spares / unauthorised operation of the aircraft / unsecured cabins / below minimum crew complement / shoddy maintenance / whatever.

It is imperative to demand both individual and collective responsibility.

PVDtoDEL
Feb 14, 12, 11:17 pm
Oh but they take it several steps further. I have in front of me another denial from Jet. Here's the background:


Flight lands, with cabin appearing as if in mid-flight.
People, objects, beverages all go flying.
Crew would rather paint nails (so much more fun than securing the cabin and ensuring passenger safety).
Note sent to airline, including pictures taken of the cabin
Jet's written response (paraphrasing here): Nothing of the sort happened. Eff off.



Submit a complaint to the DGCA. If you want, I'll give you the press contact - landing while the cabin is in flight-config is not ok at all.

jasepl
Feb 14, 12, 11:23 pm
Would you PM me the details for contacting the DGCA wallahs about the Jet cabin incident?

Honestly, mistakes happen. But it's Jet's complete and wanton disregard for them that makes it appalling.

I've never been met with such a disgraceful official reaction, which is basically telling the complainant that he's lying, even when there are pictures to support the point!


Here's a longer version of what happened:

1. A largely uneventful evening BOM-BKK flight. However, when the flight landed, neither the cabin nor any of the passengers had been made ready for the landing. Tray tables were down, seats were fully reclined, cabin was still dark, IFE screens were still up, beverages went flying, passengers hadn't fastened their seat belts, my idiot friend fell off his seat... Basically, the J cabin appeared on landing as if the flight were in cruise.

So my friend and I wrote to Jet. There was a response the same day, basically saying thanks for your input, we will get back to you in 10 days. Even if the response was one of those automated robot-generated messages, at least there was some immediate acknowledgement, so that's a good start.


2. So, on exactly the 10th day, late in the afternoon, Jet responded. It took them 10 days to basically copy-paste from a template and add one whole original line (below is my copy-paste of their copy-paste):

"It is indeed with much concerns and grave disappointment we have noted your feedback.

"During our enquiry, the crew have assured to have secured the cabin in keeping with the process and procedure completely.

"I sincerely thank you for writing to us.

"We value your supports and custom and we will always work towards meeting your expectation and remaining your most trust worthy and reliable airline. "

So, basically, we have a 22-year old Assistant Something saying "you're lying, and eff off." Even when we sent them photos of the cabin in a total shambles during landing.


3.We sent a reply of disbelief.


4. Their subsequent reponse? "Dear sir. We are not saying what you're saying didn't happen. However, we have spoken to the crew and... blah blahblah... nothing of the sort happened. Please consider this the end of the matter."

Mr. Bean
Feb 14, 12, 11:41 pm
And that applies to all airlines operating out of India, in all situations. Whether it's Spice Jet or Singapore Airlines. And regardless of drunk pilot / fireman directed landing / skimping on spares / unauthorised operation of the aircraft / unsecured cabins / below minimum crew complement / shoddy maintenance / whatever.

It is imperative to demand both individual and collective responsibility.

Hmm, the train is looking better and better these days. Heck, even a rickshaw looks good next to all that :D

flyjet787
Feb 15, 12, 3:54 am
The fact that this incident happened in October and it was reported to the DGCA (apparently because the news slowly started spreading) only in February itself qualifies as a criminal offense by the airline. Endangering hundreds of life's is one thing but the airline despite knowing about the incident has decided to hush it up actually raises big questions about the airlines safety culture. God only knows how many more such incidents were swept under the carpet in the recent years.

dcmike
Feb 15, 12, 4:00 am
The story has hit the BBC, no new information really (except a case where a female pax was compinsated after suing for being refused to be served a drink because she was a woman) but getting a lot of coverage:

http://www.bbc.co.uk/news/world-asia-india-17037396

PVDtoDEL
Feb 15, 12, 4:06 am
The story has hit the BBC, no new information really (except a case where a female pax was compinsated after suing for being refused to be served a drink because she was a woman) but getting a lot of coverage:

http://www.bbc.co.uk/news/world-asia-india-17037396

Except for the fact that this story which hit BBC doesn't include that 9W's head of safety got fired by the DGCA...

LH757
Feb 15, 12, 6:34 am
Read this too:

http://news.bbc.co.uk/2/hi/south_asia/8045197.stm

http://bit.ly/zrk3UM

Indian aviation shining, booming, fancy show case airports, but no salary to pay.....

No wonder why 9W, AI, & IT are getting disqualified joining a foreign airline alliance...

A few months back on an S2 flight, an reckless FA spattered hot water (for coffee) over my tray table (seat 1c), as she was too busy chatting with her colleague.....:eek:

Just try walking to a check-in desk, or dep/arr. gate and you will be surrounded by a numerous (excess staff), just directing what to do & where to go.... which is never found in EU or US..

PVDtoDEL
Feb 15, 12, 6:42 am
Would you PM me the details for contacting the DGCA wallahs about the Jet cabin incident?
yhpm

Keyser
Feb 15, 12, 12:07 pm
No wonder why 9W, AI, & IT are getting disqualified joining a foreign airline alliance...

not 9w....just it & ai....

Mr. Bean
Feb 15, 12, 12:28 pm
http://bit.ly/zrk3UM

Indian aviation shining, booming, fancy show case airports, but no salary to pay.....

Well, that's just cruel. At the very least, IT could offer up some of their homebrewed :rolleyes: beverages to drown away their employees' sorrows (after all, drunk pilots/crew are nothing new :D). Maybe throw in some complementary Royal Challengers tickets for the crew of each flight they cancel. That should get morale back on track in no time at all! :p

razMJ
Feb 17, 12, 6:07 am
Jet seems to be trying to cover up a lot of things. First this flight landing issue, then the cockroach found in the business class meal (http://www.flyertalk.com/forum/airlines-india/1313217-cockroach-found-9w-business-class-meal.html)



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