Made a search and read the DB thread but couldn'd find information.
I'm trying to buy a ticket for Apr 2nd to 6th (tried different timetables) from Warsaw to Berlin.
On the step "Ticket & Reservation" I can see all the details, and one makes me wonder if I'm doing something wrong:
Reservation request
Can only be checked on making a booking
But I can make all the reservation process (tried english and spanish) and after giving all the details (including credit card) and confirming it it says:
Dear Customer,
No more seats are available on this train, for which a reservation is compulsory.
I readed I don't know where that they don't allow you to reserve till 90 or 60 days in advance, but in their web site can't find such information and confuses me.
Anyone can confirm this 60 days rule or the train are already full (then don't understand why they let me go all the way). Thanks!
Travelomania
Feb 10, 12, 5:53 pm
Hello.
Made a search and read the DB thread but couldn'd find information.
I'm trying to buy a ticket for Apr 2nd to 6th (tried different timetables) from Warsaw to Berlin.
On the step "Ticket & Reservation" I can see all the details, and one makes me wonder if I'm doing something wrong:
Reservation request
Can only be checked on making a booking
But I can make all the reservation process (tried english and spanish) and after giving all the details (including credit card) and confirming it it says:
Dear Customer,
No more seats are available on this train, for which a reservation is compulsory.
I readed I don't know where that they don't allow you to reserve till 90 or 60 days in advance, but in their web site can't find such information and confuses me.
Anyone can confirm this 60 days rule or the train are already full (then don't understand why they let me go all the way). Thanks!
Perhaps this thread (http://www.flyertalk.com/forum/european-rail-travel/1272050-warsaw-berlin.html#post17419472) that started with my similar question is helpful - in particular # 5.
deneru
Feb 11, 12, 3:47 am
Perhaps this thread (http://www.flyertalk.com/forum/european-rail-travel/1272050-warsaw-berlin.html#post17419472) that started with my similar question is helpful - in particular # 5.
Check that thread and the site you sugested and they don't sell the Warsawa-Berlin tickets.
KQ321
Feb 11, 12, 6:31 am
Bookings for German trains normally open 90 days in advance; bookings for Polish trains normally open 60 days in advance. I'm not sure about the Berlin-Warzaw Express but would guess it's 90 days in advance. However, either way it's already less than 60 days before your planned travel (2nd - 6th April) so that shouldn't be the problem.
I assume you're using bahn.de (http://bahn.de), and selecting an option with 0 connections between Warszawa Centralna and Berlin Hbf (ie: EC42, EC44, etc). If this is showing various fare options available on the "Your offers for the selected connection" page, then presumably there should be seats available. It seems unlikely that the trains would all be fully sold out so far in advance (although your travel dates are just before the Easter weekend, so it may be busier than usual).
Are you making a request for a specific type of seat? If so, it's possible that such specific seats are sold out (or don't exist on that train). However, if this were the case, you'd normally get a warning earlier in the booking process. It may still be worth selecting both the "Any" options at "Your reservation requests for your trains", to see if that helps.
I had a similar problem once (a different German cross-border train, with the booking process failing at the credit card confirmation stage), that was apparently due to a glitch in the way the train numbers were handled inside the booking computer. I was eventually able to make the booking at a DB ticket counter, but even then it was a fairly complicated process for the agent.
If you continue to have problems, you may need to phone DB.
deneru
Feb 11, 12, 11:52 am
Hello.
Yes, this is the point.
I get all ok and no problems with the trains, schedulle, etc.. I even introduce the credit card and my details and at the next screen the message
appears. So it's kind of frustrating.
Because I don't know if it is full already (shound't let the people pick that train then) or just a glitch or something I can't finish my Hotel reservations.
I find a DB number but don't know if I can use from skype.
Still searching....
Bookings for German trains normally open 90 days in advance; bookings for Polish trains normally open 60 days in advance. I'm not sure about the Berlin-Warzaw Express but would guess it's 90 days in advance. However, either way it's already less than 60 days before your planned travel (2nd - 6th April) so that shouldn't be the problem.
I assume you're using bahn.de (http://bahn.de), and selecting an option with 0 connections between Warszawa Centralna and Berlin Hbf (ie: EC42, EC44, etc). If this is showing various fare options available on the "Your offers for the selected connection" page, then presumably there should be seats available. It seems unlikely that the trains would all be fully sold out so far in advance (although your travel dates are just before the Easter weekend, so it may be busier than usual).
Are you making a request for a specific type of seat? If so, it's possible that such specific seats are sold out (or don't exist on that train). However, if this were the case, you'd normally get a warning earlier in the booking process. It may still be worth selecting both the "Any" options at "Your reservation requests for your trains", to see if that helps.
I had a similar problem once (a different German cross-border train, with the booking process failing at the credit card confirmation stage), that was apparently due to a glitch in the way the train numbers were handled inside the booking computer. I was eventually able to make the booking at a DB ticket counter, but even then it was a fairly complicated process for the agent.
If you continue to have problems, you may need to phone DB.
KQ321
Feb 12, 12, 2:45 am
I get all ok and no problems with the trains, schedulle, etc.. I even introduce the credit card and my details and at the next screen the message
appears. So it's kind of frustrating.
Because I don't know if it is full already (shound't let the people pick that train then) or just a glitch or something I can't finish my Hotel reservations.
I can think of 3 options for what might be causing this:
1) The trains really are full already (although it seems unlikely that all trains across several days would be full, this far in advance);
2) Your credit card is being rejected for some reason, and a misleading error message is being returned. (I've occasionally encountered this sort of thing on other websites, but never on bahn.de, as far as I recall).
3) There is some sort of glitch in the booking computer. (Perhaps the seats haven't actually been released for sale yet, or for some reason the booking part of the system isn't talking properly to the inventory part).
I think you'll have to phone DB, to find out what is actually going on.
I find a DB number but don't know if I can use from skype.
Their main number is +49 (0) 180 5 99 66 33, but the number for online ticket booking inquiries is +49 (0) 180 5 10 11 11. I think I've generally had success in finding an English speaker when needed. However, I've no idea if these numbers work from Skype.
KQ321
Feb 12, 12, 2:53 am
I get all ok and no problems with the trains, schedulle, etc.. I even introduce the credit card and my details and at the next screen the message
appears. So it's kind of frustrating.
Because I don't know if it is full already (shound't let the people pick that train then) or just a glitch or something I can't finish my Hotel reservations.
I can think of 3 options for what might be causing this:
1) The trains really are full already (although it seems unlikely that all trains across several days would be full, this far in advance);
2) Your credit card is being rejected for some reason, and a misleading error message is being returned. (I've occasionally encountered this sort of thing on other websites, but never on bahn.de, as far as I recall).
3) There is some sort of glitch in the booking computer. (Perhaps the seats haven't actually been released for sale yet, or for some reason the booking part of the system isn't talking properly to the inventory part).
I think you'll have to phone DB, to find out what is actually going on.
I find a DB number but don't know if I can use from skype.
Their main number is +49 (0) 180 5 99 66 33, but the number for online ticket booking inquiries is +49 (0) 180 5 10 11 11. I think I've generally had success in finding an English speaker when needed. However, I've no idea if these numbers work from Skype.
deneru
Feb 12, 12, 12:04 pm
I tried with 2 credit cards just in case (both internationally welcomed) and no exit so far.
I will try to call and see if I can advance in the subject.
Anyway, thanks to all
I can think of 3 options for what might be causing this:
1) The trains really are full already (although it seems unlikely that all trains across several days would be full, this far in advance);
2) Your credit card is being rejected for some reason, and a misleading error message is being returned. (I've occasionally encountered this sort of thing on other websites, but never on bahn.de, as far as I recall).
3) There is some sort of glitch in the booking computer. (Perhaps the seats haven't actually been released for sale yet, or for some reason the booking part of the system isn't talking properly to the inventory part).
I think you'll have to phone DB, to find out what is actually going on.
Their main number is +49 (0) 180 5 99 66 33, but the number for online ticket booking inquiries is +49 (0) 180 5 10 11 11. I think I've generally had success in finding an English speaker when needed. However, I've no idea if these numbers work from Skype.
chrissxb
Feb 12, 12, 12:06 pm
I had a similar problem with that train. I wanted to book 90d prior departure - at 0h01 - train not bookable. 60d prior to departure, train was bookable - but the best Deutsche Bahn fares were gone.
decided to fly - opodo sold FRA - WAW for 36€ ow on LH ;)
deneru
Feb 18, 12, 9:31 am
Well, after dealing with some people on the phone they told me there is a construction maintenance on the polish railroad and there are trains with availabilty but no possible to make a reservation (wich cancels the entire proces).