KLM Flying Dutchman - cancelled flight...help

hubby flying KL to AMS to detriot and on to mco.. kl flight to ams cancelled due to tech reasons.. stranded KL for 24 hrs... He needs to be in mco asap... can they reroute him.. they are being taken to a hotel for 24 hrs and hoping for it to be fixed by tomorrow??? he is willing to reroute anywhere to get to mco..
or are we stuck with hotel and meals..as compensation... thanks guys..

he needs to talk w/klm, which he probably has done....

you could help by quickly finding a route from ams which will work for him....he can be looking for the same...

he has been told just to go to hotel and wait.. he thinks thats all he can do..I am now going to see if there is any route I can find..or phone klm to see what they can do...on the phone.. airport is obviously just trying to get them all out of the airport... thanks gwen

Just found AMS/MXP/JFK/MCO. hell be there on 27 hours. Best I found.

What always helped for me is to have some alternative routings in mind or on paper and ask the staff if they can put you on one of those. Sometimes we frequent flyers have the less obvious routings at hand which could save some time.
Consider also alternative airports, e.g. Tampa. Maybe it's faster to fly somewhere and drive a part, although ways can be long in the US.

Did I understand right that he is not in AMS but has to get there first? In that case routings via CDG or directly to the US first could be a possibility.

he is stuck in kualar lumpur...!!! I was thinking cdg or usa might be better... will ing to fly via anywhere if it is quicker.. gwen

Given that the OP has set their location to Durham, presumably the affected traveller is trying to fly from Durham Tees Valley Airport (MME), from where there are only 2 or 3 KLM flights a day (the only other international destination is Tenerife).

Given that it seems that it was the last flight of the day that was cancelled, there appears little alternative than to fly with KLM tomorrow (at the first notice of cancellation, he should have asked about the possibility of flying from another airport. Though the last KLM flights of the day from nearby Newcastle and Leeds/Bradford airports are at about the same time as the cancelled flight, so there probably was no way of getting to either airport in time to possibly catch a flight from there)

he is not coming home... as durham is home he is flying from work (KL)to usa where I currently am.. so we need Kualar lumpur to orlando.. ...could do tampa no probs...

he is stuck in kualar lumpur...!!! I was thinking cdg or usa might be better... will ing to fly via anywhere if it is quicker.. gwen

It must be 3 am in the morning, or later, in KL by now? At this stage, there's probably not a whole lot that can be done until the replacement flight leaves. However, if he really does need to leave earlier, he needs to do his research and find out what airlines might make this possible. Did he not ask to be put on the Malaysia Airlines flight to Amsterdam (which leaves within 15 minutes of the KL-operated flight, and which operates as a KL codeshare).

Getting to CDG won't be any easier - there are no Air France flights to Kuala Lumpur, for example!

Was KUL-AMS-MCO all booked on one ticket? All operated by KLM? Or did this just end up in Flying Blue because your KL (which now apparently stands for Kuala Lumpur) was misinterpreted as KLM? What airline was he booked on? Malaysia or KLM? Or someone else?

might it be worthwhile trying flying blue.. he is platinum, could they help...i guess its worth a shot if he has no luck with klm..

might it be worthwhile trying flying blue.. he is platinum, could they help...i guess its worth a shot if he has no luck with klm..

Flying Blue won't be able to do anything. They administer the frequent flyer programme only. They don't deal with bookings or rebookings.

He needs to ring KLM (if that is who issued his ticket) but it would really help if you had some viable alternate routings researched first. Get on to google and try finding routes from KL to the States bypassing Europe. I really don't think anything much can be done because Delta don't fly to KL so there's no easy way from KL to the States on SkyTeam. The only direct route to the US from KLIA appears to be Malaysia Airlines to Los Angeles - though I doubt that you could get him rebooked onto that (and there's still the problem of getting him all the way across the States from there) and it may not get him there any faster than waiting for tomorrow's KL flight. But if he's booked all the way through on KLM on one ticket and they can clearly see he's going to the States, being insistent might eventually persuade them to rebook him on a totally different route (but you really need to have a viable alternative route found first!!!!)

Sorry.

booked on klm ...it was too late to do the 15 min later flight apparently..
all flights to korea or japan fully booked..amsterdam tomorrow fully booked.. so i guess unless they fix the plane he is snookered....thanks guys...

Flying Blue won't be able to do anything. They administer the frequent flyer programme only. They don't deal with bookings or rebookings.

He needs to ring KLM (if that is who issued his ticket) but it would really help if you had some viable alternate routings researched first. Get on to google and try finding routes from KL to the States bypassing Europe. I really don't think anything much can be done because Delta don't fly to KL so there's no easy way from KL to the States on SkyTeam. The only direct route to the US from KLIA appears to be Malaysia Airlines to Los Angeles - though I doubt that you could get him rebooked onto that (and there's still the problem of getting him all the way across the States from there) and it may not get him there any faster than waiting for tomorrow's KL flight. But if he's booked all the way through on KLM on one ticket and they can clearly see he's going to the States, being insistent might eventually persuade them to rebook him on a totally different route (but you really need to have a viable alternative route found first!!!!)

Sorry.IME, telephone agents have limited rebooking power (rarely empowered to book on other carriers, in particular) whereas agents at the airport normally have some more leeway (especially when you are booked in an expensive booking class but also across the board).

booked on klm ...it was too late to do the 15 min later flight apparently..
all flights to korea or japan fully booked..amsterdam tomorrow fully booked.. so i guess unless they fix the plane he is snookered....thanks guys...


gwensvilla,

maybe he can travel out of Singapore iso Kuala Lumpur, but that flight leaves the 9th just after midnight.


dutch_122