Sixt - Very poor experience with SIXT - still unresolved

Made an online booking for a one day rental for La Reunion in December. We were arriving on a cruise and had one day for touring. We requested that the car be delivered to the dock and were initiially told that a car could not be delivered. We sent an email to cancel the reservation, since we had limitied time and were informed that a taxi from the port to the rental place would be expensive. When we told SIXT that we no longer wanted the car, we were sent an email confirmation that the car would be delivered to the dock.
Uopn arrival at the time of the rental, no SIXT reperesentative was at the dock. We waited for 15 minutes and had someone call SIXT-- and we were told that a car could not be delivered but that if we took a taxi to the rental place, SIXT would reimburse us for the taxi fare.
When we arrived at the rental place, an argument ensued about whether or not SIXT had promised to deliver the car- and to where it would be returned. We produced the email and it was finally ( after more than an hour)agreed that we could return the car to the port by 6pm and have the taxi fare reimbursed by the representative who wold meet us.
AT 6pm no SIXT rep was at the dock- we waitedd for a while , after rushing to meet the SIXT rep. and finally just left the keys with the port security guard.

We lost precious time, had to deal with an agency that did not do as promised . Will never use SIXT again.

Made an online booking for a one day rental for La Reunion in December. We were arriving on a cruise and had one day for touring. We requested that the car be delivered to the dock and were initiially told that a car could not be delivered. We sent an email to cancel the reservation, since we had limitied time and were informed that a taxi from the port to the rental place would be expensive. When we told SIXT that we no longer wanted the car, we were sent an email confirmation that the car would be delivered to the dock.
Uopn arrival at the time of the rental, no SIXT reperesentative was at the dock. We waited for 15 minutes and had someone call SIXT-- and we were told that a car could not be delivered but that if we took a taxi to the rental place, SIXT would reimburse us for the taxi fare.
When we arrived at the rental place, an argument ensued about whether or not SIXT had promised to deliver the car- and to where it would be returned. We produced the email and it was finally ( after more than an hour)agreed that we could return the car to the port by 6pm and have the taxi fare reimbursed by the representative who wold meet us.
AT 6pm no SIXT rep was at the dock- we waitedd for a while , after rushing to meet the SIXT rep. and finally just left the keys with the port security guard.

We lost precious time, had to deal with an agency that did not do as promised . Will never use SIXT again.

Please send me the details, I'd like to take a look.

gary.coughlan@sixt.com

Gary - Customer Service Team

Thank you! I sent the details.

Thank you! I sent the details.

Thanks ^

Gary - Customer Service Team

did you really think this is going to work?
I mean, honestly, did you REALLY think it could even work?

:)

sixtisbest
Did I think it could work? well, YES- we visited 15 ports and used a variety of Car rental places- and tour agencies (pre arranged without prepayment) big names and small and all the arrangements were honored.
The Avis agency arrived at the port at La Reunion as promised.

Hi Naxos,

Thanks for your post about your experience and for providing me with further information.

Please accept my apologies for the delay coming back to you and most importantly your justified disappointment in our service on this occasion.

There will be no attempt by me to offer an excuse, yes mistakes and misunderstandings happen, agreements made long before can be later forgotten. Let's be honest, none of this is matters. The only thing that does matter is that we let you down. When this happens, the only reaction can be, we are sorry, we hold up our hands and we correct our mistake. I am disappointed that when given the opportunity to do so that we haven't addressed your concerns.

I can wholly understand your frustration, cutting into your holiday returning early to dock or standing around at the start to meet our representative. I am not a patient person, I would have been disappointed too.

We are very grateful for your decision to choose to rent with Sixt, we would like to have the opportunity to demonstrate to you our continued commitment to providing a First Class Service to our customers.

I have replied to your e-mail with some further detail, I hope that you are happy with my suggestion and I look forward to your next rental with us.

Gary - Customer Service Team

Thank you, Gary:)