edwardg
Jan 29, 12, 11:33 am
I called Swiss's US toll free number to book 2 flights, and was connected to Fiji??
The first agent could't understand English so I had to call back. There was a long series of errors in the booking, and over 10 days I called 14 times.
What kind of errors?
When billing, they failed to ask for the security code on the back of the CC, but didn't bother to contact me by e mail. Days of delay as I waited for confirmation. Then they misspelled hotmail.com and I didn't receive the confirmation. More calls. Fiji.
Then I finally get the confirmation and look at the billing, and Swiss charged me $250 service charge (for talking to Fiji) instead of $20.
Is this a scam or gross incompetence? I've tried repeatedly to talk to a person at Swiss and so far got one response to a fax I sent to Basel. :( Customers can only talk to Fiji?
Swiss is a Lufthansa subsidiary.
The first agent could't understand English so I had to call back. There was a long series of errors in the booking, and over 10 days I called 14 times.
What kind of errors?
When billing, they failed to ask for the security code on the back of the CC, but didn't bother to contact me by e mail. Days of delay as I waited for confirmation. Then they misspelled hotmail.com and I didn't receive the confirmation. More calls. Fiji.
Then I finally get the confirmation and look at the billing, and Swiss charged me $250 service charge (for talking to Fiji) instead of $20.
Is this a scam or gross incompetence? I've tried repeatedly to talk to a person at Swiss and so far got one response to a fax I sent to Basel. :( Customers can only talk to Fiji?
Swiss is a Lufthansa subsidiary.