KLM Flying Dutchman - KLM/DELTA really stressing me out..what to do?

Hello guys..here is the deal..i booked a flight from london heathrow-new york return. I flew in new york on 5th november and was supposed to fly back on the 28th of jan. I am now postponing my trip for april because from what i know i had a one year open ticket. Follwing are my ticket conditions as on email before i ask you to clear my confusion :


Ticket conditions
Departure flight : London - New York
• Changes are allowed at a fee of GBP 150.00 per change/per person
• If you change your ticket, the price of the ticket may change due to tax recalculation and fare availability.
• Changes are not allowed in the event of a no-show.
• Cancellation fee GBP 300.00 per person
• A ticket is non-refundable in the event of a no-show.
• For cancellations made after departure, the amount of the refund given will be the difference between the total fare paid and the fare for any flights actually taken.
• You will be travelling in Z class with fare basis ZPRGB.
• Flying Blue members earn 4322 Miles, upgrade with Miles is not possible
Return flight : New York - London
• Changes are allowed at a fee of GBP 150.00 per change/per person
• If you change your ticket, the price of the ticket may change due to tax recalculation and fare availability.
• Changes are not allowed in the event of a no-show.
• Cancellation fee GBP 300.00 per person
• A ticket is non-refundable in the event of a no-show.
• For cancellations made after departure, the amount of the refund given will be the difference between the total fare paid and the fare for any flights actually taken.
• You will be travelling in Z class with fare basis ZPRGB.
• Flying Blue members earn 4322 Miles, upgrade with Miles is not possible

I am in new york at the moment and i have spoken to both KLM and delta offices and they say it is a 200 pounds for change penalty and no cancellation can be done because its non refundable. But my ticket clearly states is 300 pound for cancellation and 150 for change.

and they are like my ticket is valid for a year but my fare expires on 5 th FEB which is a 3month period so i have to pay around a 1000 dollars more if i plan to travel on after 5th feb. Why wasn't i told about this 3 month fare expiring on the KLM website when i was booking my ticket?

I mean what should i do, this is driving me nuts! Btw i flew delta business class on a KLM flight.

thank you for any input guys!!

ZPRGB seems to have a 3 mths maximum stay rule, and change fee of 200 GBP and no refund on cancellation. That's what I got when I looked up the fare with your original dates. And this is what they probably saw on their screen when you called them.

I wonder where you got your fare conditions from. Could it be a computer glitch? If yes, going to a KL ticket office with a print-out of your email might be the best solution. They should honour the rules they sent you.

thanks for the reply!

I got this fare condition in my email with the ticket that i got ! Ive tried making them understand about this but they just don't take my word on the phone over it. Ill have to go the office now but ill be traveling to san diego tomm and i really don't know when will i get time for this, cause i though it can be done on the phone.

Any more suggestions? i have emailed the KLM complaint center along with my ticket attached and conditions stated. Lets see if they care to reply.

Complaint center does not work. However the team on facebook is efficient apparently...

thanks for the reply!

I got this fare condition in my email with the ticket that i got ! Ive tried making them understand about this but they just don't take my word on the phone over it. Ill have to go the office now but ill be traveling to san diego tomm and i really don't know when will i get time for this, cause i though it can be done on the phone.

What were you expecting? Why should they take your word on the phone if their computer tells them something different? A call center person is not allowed to override the fare conditions, in particular not without proof.

Any more suggestions? i have emailed the KLM complaint center along with my ticket attached and conditions stated. Lets see if they care to reply.

The complaint center can take weeks. If you need a fast solution you should go to a ticket office. (Or try facebook first.)

Where did you book your ticket - on the KLM site or elsewhere. I have had tickets booked on Orbitz.com where I had similar mails, but had more stringent fare rules. When I wanted to change one of those tickets, Orbitz pointed me to a small line and their email 'other fare conditions may apply' and that was the waiver they had to stick to the more stringent rules. Since then I always check fare rules myself...fwiw

On the phone they say your ticket is not cancellable.

You say that the ticket conditions state it is cancellable for a charge for GBP300.

However, the rules you've reproduced also state:

• For cancellations made after departure, the amount of the refund given will be the difference between the total fare paid and the fare for any flights actually taken.


Because you're cancelling after departure, this means the rules require that any refund be based on the fare for the flights actually taken. A one-way business class fare from LON to NYC - which is going to be more than the price you paid for a return (it's usually the case, anyway, that one-ways are more expensive than returns) so this would at least explain why no refund would be due to you if you now cancel the ticket (and, indeed, some people maintain that the airline and/or travel agent could indeed come after you for the money you now owe them!!!)

You say you flew "delta business class on a KLM flight", but looking up the farecode, it must have been a KLM-issued ticket, as I can't find a Delta farecode of ZPRGB.

Here are the full fare rules, taken from ExpertFlyer



Search: Departing LON on 05/11/11 for NYC
Returning on 28/01/12
Ticketing on 01/10/11
Flying KL
Purchasing at LON
Viewing in currency GBP
Validated Results
Searching for fare basis code ZPRGB


Fare: 1311 (GBP)
Effective Date: 10/08/11 Expiration Date: 31/12/11
Min/Max Stay: SU/3 months

Rules
Search: Departing LON on 05/11/11 for NYC
Fare basis code ZPRGB
Flying KL
Routing via North Atlantic




Rule Category Rule Text

RULE APPLICATION AND OTHER CONDITIONS NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
KLM - PROMOTION - RESTRICTED BUSINESS CLASS FARES
APPLICATION
AREA
THESE FARES APPLY
BETWEEN AREA 1 AND AREA 2
BETWEEN AREA 1 AND AREA 3
BETWEEN AREA 2 AND AREA 3.
CLASS OF SERVICE
THESE FARES APPLY FOR BUSINESS CLASS SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
JUDGEMENT.
RULES NOT APPLICABLE
PASSENGER EXPENSES EN ROUTE ARE NOT PERMITTED.

ELIGIBILITY NO ELIGIBILITY REQUIREMENTS APPLY.

DAY/TIME NO DAY/TIME TRAVEL RESTRICTIONS APPLY.

SEASONALITY PERMITTED 10AUG11 THROUGH 31DEC11 ON THE OUTBOUND
TRANSATLANTIC SECTOR. SEASON IS BASED ON DATE OF
ORIGIN.

FLIGHT APPLICATION THE FARE COMPONENT MUST NOT INCLUDE TRAVEL VIA
INTERNATIONAL SECTORS ON
ONE OR MORE OF THE FOLLOWING
ANY UX FLIGHT.

ADVANCE RESERVATIONS/TICKETING CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 11 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED AT LEAST 8 DAYS
BEFORE DEPARTURE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 72
HOURS AFTER RESERVATIONS ARE MADE OR AT LEAST 4
DAYS BEFORE DEPARTURE WHICHEVER IS EARLIER.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER
RESERVATIONS ARE MADE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--------------------------------------------------
- FAREQUOTE GENERATES A LAST TICKETING DATE WHICH-
- MAY DIFFER FROM THE DATE MENTIONED IN THE PNR. -
- THE MOST RESTRICTIVE DATE PREVAILS. -
--------------------------------------------------

MINIMUM STAY TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE
NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE OF THE
FIRST INTERNATIONAL SECTOR.

MAXIMUM STAY TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
3 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

STOPOVERS STOPOVERS NOT PERMITTED ON THE FARE COMPONENT.

TRANSFERS UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AS PER ROUTING REQUIREMENTS
STANDARD RULE APPLIES

COMBINATIONS
END-ON-END NOT PERMITTED. SIDE TRIPS PERMITTED WITH
NO RESTRICTIONS.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS
MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN
MILEAGE OF THE LONGEST FLOWN FARE COMPONENT.
-TO FORM ROUND TRIPS/CIRCLE TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER AF/KL/
DL/AZ IN ANY RULE IN ANY TARIFF.

BLACKOUT DATES NO BLACKOUT DATES APPLY.

SURCHARGES ORIGINATING UNITED STATES -
IF INFANT WITHOUT A SEAT PSGR UNDER 2.
THERE IS NO FUEL SURCHARGE.
ORIGINATING UNITED STATES -
IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO/VIA AREA
2.
FUEL SURCHARGE OF USD 266.00 PER DIRECTION WILL BE
ADDED TO THE APPLICABLE FARE.
ORIGINATING UNITED KINGDOM -
IF INFANT WITHOUT A SEAT PSGR UNDER 2.
OR - CONTRACT BULK INFANT PSGR UNDER 2.
OR - INCLUSIVE TOUR INFANT WITHOUT A SEAT PSGR UNDER 2.
THERE IS NO FUEL SURCHARGE.
ORIGINATING UNITED KINGDOM -
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
WHEN TICKETS ARE SOLD IN IRAN.
FUEL SURCHARGE OF GBP 103.00 PER DIRECTION WILL BE
ADDED TO THE APPLICABLE FARE FOR DEPARTURE OF EACH
TRANSATLANTIC SECTOR.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SALES MAY BE PERMITTED WORLDWIDE - SEE CAT.15 -
BUT TICKETS SOLD IN ISLAMIC REPUBLIC OF IRAN WILL
QUOTE THE Q-SURCHARGE INSTEAD OF YQ/YR FOR KL.

ACCOMPANIED TRAVEL ACCOMPANIED TRAVEL NOT REQUIRED.

TRAVEL RESTRICTIONS NO TRAVEL DATE RESTRICTIONS APPLY.

SALES RESTRICTIONS FOOTNOTE RULE
TICKETS MUST BE ISSUED ON/BEFORE 24OCT11.

GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
----------------------------------------------
--FULL AND SEQUENTIAL USE OF COUPONS--
THIS FARE IS ONLY VALID WHEN FLIGHT COUPONS ARE
USED IN THE SAME ORDER AS SHOWN ON THE TICKET
- IF ANY OF THE COUPONS IS NOT USED IN THE
SEQUENCE SHOWN ON THE TICKET A FARE READJUSMENT
WILL BE APPLIED AND THE FARE WILL BE RECALCULATED
BASED ON THE NEW JOURNEY REQUESTED
---------------------------------------------
ONLY AF/KL AIRPORT TICKET OFFICES ARE ALLOWED TO
PROCESS FARE RECALCULATION AND REISSUE AS
DESCRIBED IN GGAIRKL OUT OF SEQUENCE

PENALTIES CHANGES

BEFORE DEPARTURE
CHARGE GBP 200.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
A CHANGE IS A ROUTING / DATE / FLIGHT MODIFICATION
WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED
THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS
WILL APPLY
////
// BEFORE OUTBOUND DEPARTURE //
////
NEW RESERVATION AND REISSUANCE MUST BE MADE AT THE
SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT. IF CHANGE DOES NOT OCCUR ON THE
FIRST FARE COMPONENT OF THE JOURNEY THE NEW FARE
WILL BE RECALCULATED USING FARES IN EFFECT ON THE
PREVIOUS TICKETING DATE AND UNDER FOLLOWING
CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
-----------------------
NEW RESERVATION AND REISSUANCE MUST BE MADE AT THE
SAME TIME PRIOR TO DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT. WHEN CHANGE OCCURS ON THE FIRST
FARE COMPONENT OF A PRICING UNIT ONLY OR ON THE
FIRST FARE COMPONENT AND OTHER FARE COMPONENT OF A
PRICING UNIT NEW FARE WILL BE RECALCULATED USING
FARES IN EFFECT ON DATE OF REISSUE AND UNDER
FOLLOWING CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED

CHANGES NOT PERMITTED IN CASE OF NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
// BEFORE OUTBOUND DEPARTURE //
// NO SHOW //
IN THE EVENT OF NO SHOW - WHEN CHANGES ARE
REQUESTED AFTER DEPARTURE OF THE ORIGINALLY
SCHEDULED FLIGHT - CHANGES ARE NOT PERMITTED AND
CANCELLATION RULES SHALL APPLY

AFTER DEPARTURE
CHARGE GBP 200.00.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
/////
// AFTER OUTBOUND DEPARTURE //
////
NEW RESERVATION AND REISSUANCE MUST BE MADE AT THE
SAME TIME. NEW FARE WILL BE RECALCULATED USING
FARES IN EFFECT ON THE PREVIOUS TICKETING DATE
AND UNDER FOLLOWING CONDITIONS
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
LOWER OR EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
B / OR MUST COMPLY WITH ALL PROVISIONS OF THE
NEW FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE EQUAL OR HIGHER THAN PREVIOUS AND
A / MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED

CANCELLATIONS

ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL.

ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.


NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
ANY TIME
CANCELLATIONS RULES APPLY BY PER COMPONENT
WHEN COMBINING A REFUNDABLE TICKET WITH A
NON REFUNDABLE TICKET PROVISIONS WILL APPLY
AS FOLLOWS
- THE AMOUNT PAID ON THE REFUNDABLE FARE
COMPONENT WILL BE REFUNDED UPON PAYMENT
OF THE PENALTY AMOUNT IF APPLICABLE
- THE AMOUNT PAID ON THE NON REFUNDABLE
FARE COMPONENT WILL NOT BE REFUNDED

HIP/MILEAGE EXCEPTIONS NO HIP OR MILEAGE EXCEPTIONS APPLY.

TICKET ENDORSEMENTS THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- NON ENDO/ - AND - FARE RSTR COULD APPLY - IN THE
ENDORSEMENT BOX.

CHILDREN DISCOUNTS CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
THE FARE.
TICKET DESIGNATOR - CH25.
MUST BE ACCOMPANIED ON ALL FLIGHTS BY ADULT PSGR 18
OR OLDER.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH25.
MUST BE ACCOMPANIED ON ALL FLIGHTS BY ADULT PSGR
18 OR OLDER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
1 ADULT PASSENGER AGED AT LEAST 18 YEARS MAY
BE ACCOMPANIED BY A MAXIMUM OF 2 INFANTS OF WHO
BOTH CAN BE BOOKED AS INFANT OCCUPYING A SEAT.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
PERCENT OF THE FARE.
TICKET DESIGNATOR - IN90.
MUST BE ACCOMPANIED ON ALL FLIGHTS BY ADULT PSGR
18 OR OLDER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
1 ADULT PASSENGER AGED AT LEAST 18 YEARS
MAY BE ACCOMPANIED BY A MAXIMUM OF 2 INFANTS OF
WHO 1 HAVE TO BE BOOKED AS INFANT OCCUPYING A SEAT
-------------------------------------------------
THE AGE LIMITS REFERRED TO IN THIS RULE SHALL BE
THOSE IN EFFECT ON THE DATE OF COMMENCEMENT
OF TRAVEL.
EXCEPTION - INFANTS WHO REACH THEIR 2ND
BIRTHDAY DURING THEIR TRAVEL WILL BE REQUIRED
TO OCCUPY A SEAT ON THE OUTBOUND AND INBOUND
FLIGHT.
PAYING THE LOWEST APPLICABLE CHILDS FARE FOR
THOSE SECTORS TO BE TRAVELLED AFTER REACHING
2 YEARS OF AGE.
UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS EUR 150.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS AUD 216.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS CAD 210.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS CHF 210.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS GBP 130.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS HUF 41250.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS INR 9300.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS JPY 16950.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS SGD 276.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS USD 208.00.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS XOF 98250.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS XAF 98250.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS CZK 3600.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-14. ID REQUIRED -
CHARGE 100 PERCENT OF THE FARE PLUS NOK 1200.
TICKET DESIGNATOR - UM AND DISCOUNT PERCENT.
OR -
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SERVICE CHARGE FOR UNACCOMPANIED CHILD

TOUR CONDUCTOR DISCOUNTS TUR/TOUR CONDUCTOR PSGR - NO DISCOUNT.

AGENT DISCOUNTS AGT/AGENT PSGR - NO DISCOUNT.

ALL OTHER DISCOUNTS ORIGINATING EUROPE -
SRC/SENIOR CITIZEN PSGR - NO DISCOUNT.

MISCELLANEOUS PROVISIONS THIS FARE MUST NOT BE USED AS THROUGH FARE WITH A
DIFFERENTIAL AND/OR TO CALCULATE DIFFERENTIAL.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE FARE THAT APPLIES ON THE DATE OF PURCHASE
IS ONLY VALID FOR THE ENTIRE ITINERARY AND THE
SPECIFIC TRAVEL DATES MENTIONED ON THE TICKET.
ANY MODIFICATION MAY REQUIRE THE PAYMENT OF AN
ADDITIONAL AMOUNT.
FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-
THE TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
TICKET / .

FARE BY RULE NOT APPLICABLE.

GROUPS NO GROUP PROVISIONS APPLY.

TOURS NO TOUR PROVISIONS APPLY.

VISIT ANOTHER COUNTRY NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

DEPOSITS NO DEPOSIT PROVISIONS APPLY.

VOLUNTARY REFUNDS NO VOLUNTARY REFUNDS DATA FOUND.

NEGOTIATED FARES NOT APPLICABLE.

INTERNATIONAL CONSTRUCTION NOT A CONSTRUCTED FARE

I faxed them my ticket and i got a confirmation but they say they haven't received the fax. the pathetic customer service is really pissing me off.

For the experts, according to my ticket condition if i cancel me ticket they charge 300...i paid a total of 1700 return..how much am i gonna get back?

I faxed them my ticket and i got a confirmation but they say they haven't received the fax. the pathetic customer service is really pissing me off.

For the experts, according to my ticket condition if i cancel me ticket they charge 300...i paid a total of 1700 return..how much am i gonna get back?

not much.....

If you cancel the return flight you might even have to pay something on top because one-ways on 5 nov were way more expensive than the super-extremely cheap promotional return ticket you bought.
But if you were really given the wrong fare conditions, you should be able to change the flight to a date when you'd like to fly back.

I faxed them my ticket and i got a confirmation but they say they haven't received the fax. the pathetic customer service is really pissing me off.

Like others have mentioned, use facebook.

Ok i contacted them through FB, at least the response is faster. Lets see how it goes. I attached my ticket on the private message to them, at least they now admit that there is a difference in the ticket condition they have and the one given to me.

Ok regarding the cancellation this is what guys on FB said :

If you were to cancel your ticket now, you would have a "one-way" ticket.
These tickets tend to be much more expensive then a round trip ticket. In this case we don't ask you to pay the fare difference for a one way, but we can't provide you with a refund either.

he is now doing something about the changing the ticket.