Amtrak Guest Rewards - Delay in points from end of year?




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lkar
Jan 13, 12, 8:46 am
I had some Acela/NE corridor trips around the holidays. It's been more than 3 weeks and none has posted. Anyone else experiencing delays? Unfortunately, I didn't keep all my stubs, so I was hoping maybe others were in the same boat and it was just a systemwide delay because I'll probably face issues getting credit if they have to do it manually.


GoAmtrak
Jan 13, 12, 10:29 am
There was definitely a delay for me. I had eight segments from early-mid-December that hadn't posted. I submitted the ticket numbers (from the ticket stubs) online for credit on Monday; six just posted today. ^

I'd definitely recommend keeping ticket stubs in the future. You should be able to track the segments using the reservation numbers when you call, but the numbers may eventually expire and it's nice to have the paper trail. Hopefully, once e-ticketing launches, you'll have the full ticket numbers at hand instantly.

Exiled in Express
Jan 13, 12, 11:26 am
I have several tickets waiting to credit, the oldest is a 12/24 boarding. I have more travel this weekend and am not under any pressure to make the 4/1 redemption increase deadline so I am going to give it another week before following up.

EDIT: I actually had a 12/26 boarding post while typing this, took me a few seconds to figure out why it posted as 12/24 and then realized the train (#8) began on 12/24.

EDIT 2: Everything I had in backlog from December posted this afternoon.


lkar
Jan 13, 12, 1:42 pm
EDIT 2: Everything I had in backlog from December posted this afternoon.

Me too!! I guess Amtrak was just waiting for me to whine about it. Thanks everyone.

saxman66
Jan 13, 12, 7:54 pm
I'm still waiting for some to post of a couple rides I did on Dec. 28th on the Hiawatha. I have 112 points to get before making Select Plus, and those two tickets should push me over the edge. Barely got the rides in. :)

GoAmtrak
Jan 13, 12, 8:34 pm
Me too!! I guess Amtrak was just waiting for me to whine about it. Thanks everyone.

...And, my two remaining missing segments posted, too! I like that previous-year TQP is visible, and that status updates to the next year so we can confirm we've crossed the threshold. ^

I'm still waiting for some to post of a couple rides I did on Dec. 28th on the Hiawatha. I have 112 points to get before making Select Plus, and those two tickets should push me over the edge. Barely got the rides in. :)

It hasn't been 3 weeks yet, so the credits are hopefully not missing. After 3 weeks, you can request credit. I usually give it about 4 weeks.



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