Wyndham Rewards - Account somehow merged, or booking linked to me in some way?




kipper
Jan 13, 12, 8:37 am
In the fall, Mr. Kipper and Mr. Kipper-in-law were out in Wyoming on a hunting trip. I booked a few rooms for them, using points and such. I also booked one room in my father-in-law's name, but using my credit card to hold the room. Not a big deal, although when my father-in-law tried to pay, they insisted they had to use my credit card. Not a problem, they go on their way. I think nothing of it until this week, when I receive an email from a hotel in New Mexico, where Mr. Kipper-in-law stayed on a hunting trip earlier in January. It invited me to take a survey about the hotel.

No points have posted to my account for said stay, and I would guess they've posted to Mr. Kipper-in-law's account, as they should.

However, I'm concerned that somehow, in the confusion of the one stay in the fall, my email address somehow became associated with his account.

Has anyone experienced this before?


RicL
Feb 22, 12, 5:10 am
This is just a guess, but it sounds like your email address got linked to his account during the reservations. I would have him log in to his rewards account and check his email address settings.

I haven't had this happen with Wyndam but have had it happen with other hotels.

Ric

kipper
Feb 22, 12, 5:59 am
This is just a guess, but it sounds like your email address got linked to his account during the reservations. I would have him log in to his rewards account and check his email address settings.

I haven't had this happen with Wyndam but have had it happen with other hotels.

Ric

I never did receive the points for it, so I'm guessing that yes, it was just an email linking issue.


Wyndham Rewards
Feb 27, 12, 8:52 am
I never did receive the points for it, so I'm guessing that yes, it was just an email linking issue.

Hi, If you'd like to send a note to wrcustomerservice@wyndhamrewards.com, we can take a look at it for you. Or, you can send a note to my colleague, Wyndham Rewards 2. Thanks!

kipper
Feb 28, 12, 6:58 am
Hi, If you'd like to send a note to wrcustomerservice@wyndhamrewards.com, we can take a look at it for you. Or, you can send a note to my colleague, Wyndham Rewards 2. Thanks!

Thanks, but since the points never posted to my account, I'm guessing they posted to his account, as they should. As such, I'm not too concerned. :) Had the pointed ended up in my account, then it would've been confusing!



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