Korean Air Skypass - KE Newbie - website / seat assignment question
Jan 13, 12, 12:18 am
Hi all! Looking forward to first trip on KE (Hon-Bkk).
Question, how on earth do you achieve seat selection with KE? I am travelling in J. I booked online at the KE website. The website promised to offer me seat selection, if I went ahead and registered with Skypass. (Ho HUM). Anyway, I went through all that business. I can now login. But when I go to advance seat selection, it just takes me to a "My Itineraries" page which is empty. And, as far as I can see, there is no way to force a search for my PNR or anything, the website just decides if I have any bookings and currently says "No".
Initially I put this down to some sort of lag, but days and days later my booking has still not populated in my profile.
Have to say, I found the entire website and booking experience somewhat bizarre if I'm honest! Although looking forward greatly to the KE experience. It's frustrating because expertflyer shows space on the upper deck (747) which I would quite like to snag.
Am I doing something wrong or is it just like this?
Jan 13, 12, 12:34 am
I suggest that you find the contact number for Korean in your region and call. I had the exact same problems as you, with weird restrictions on what you can do. Rather than mess with it, I just called the 800 number here in the USA (at 11 PM, no less!) and after a shirt wait an agent came on and gave me seat assignments with no fuss at all. Should not have been necessary, bit I got what I needed.
Jan 13, 12, 1:38 pm
Set your region to US and use the live chat on the KE website. You might need to be using Internet Explorer, as a lot of their website doesn't like other browsers.
Jan 18, 12, 9:05 am
Since mid 2011 KE does not issue seat assignments until you are within 30 days of the departure.
Jan 20, 12, 4:07 pm
Hi all and thanks for the tips!
My booking was well within 30 days, in fact I fly tomorrow. I figured life was too short for live webchats, but anyway many thanks for the kind advice!
As a newbie let me say how surprised I was at the very poor KE website experience. My goodness, they make things hard work. As someone who works within the IT industry, I would say this sort of junk website experience is exactly reminiscent of what happens if you leave the IT department in charge of building your website!
Despite my registering with Skypass as demanded at the time of booking, the site never populated with my PNR. So that was waste of time no #1.
When it came time for web checkin, ditto, if I did it under my Skypass membership then - nothing found!
However I found a way round it, by logging out and checking in as a non-skypass member. Bingo - I was in!
I was a good boy, I took care to print off the e-ticket receipt, as KE wants me to "keep this with me at all times", but my goodness, 7 pages?!
I bagged my sat on the UD - :)
Instead of printing my BP, I was then asked to 'Test Print' so they can check the print quality is optimal or somesuch :confused: Never seen that one before! The browser then tried to format my BP - nothing happened, waiting, waiting, the site asks for my patience "since this may take a few minutes' :confused::confused:
After endless waiting, and no BP, and the screen icon still showing busy, I saw an onscreen tip which said 'if this takes longer than 5 minutes, you should manually install the print driver'. Hmmm those IT boys again :)
i tried that, but of course, I am on a hotel printer and installing applications like that strictly is forbidden. In fact it would be forbidden by almost any corporate IT department anywhere so I guess you can forget OLCI from the workplace too.
End of process, no BP, 40 minutes burnt through on something so simple. I am surprised there is not more comment on here about the KE website! :)
Joking apart, so far the experience is a pretty negative introduction to the KE passenger experience - although I am greatly looking forwad to the flight itself.
Jan 20, 12, 4:40 pm
I can feel your pain with the website. And also it loads very slow.
Feb 4, 12, 8:13 am
Pretty standard as far as Korean websites go--substandard.