Argentina - EZE - Baggage Claim Check Checkers

A good move, at least by LAN, who is now checking baggage claim check tags with the sticker on the bag (or your passport) matching names. I don't know if other airlines are doing this, but LAN now is, just before you enter the customs lines. Although I have no personal knowledge of anything, I'd bet they just got tired of paying for lost (i.e., stolen) luggage that they could confirm actually arrived at EZE.

Used to happen at AEP maybe still does?

As long as it's not another flippin' queue one has to wait in before exiting arrivals then it's a good idea especially if some pilfering has been going on. Must say though the baggage is very rarely on the belt by the time one arrives at baggage reclaim anyway.

Used to happen at AEP maybe still does?

As long as it's not another flippin' queue one has to wait in before exiting arrivals then it's a good idea especially if some pilfering has been going on. Must say though the baggage is very rarely on the belt by the time one arrives at baggage reclaim anyway.

It wasn't - it was just LAN personnel stopping people with LAN baggage prior to entering the customs queue, which at about 17:30, was nearly non-existent.

A good move, at least by LAN, who is now checking baggage claim check tags with the sticker on the bag (or your passport) matching names. I don't know if other airlines are doing this, but LAN now is, just before you enter the customs lines. Although I have no personal knowledge of anything, I'd bet they just got tired of paying for lost (i.e., stolen) luggage that they could confirm actually arrived at EZE.

Very good move.... ^

Its a good move but from now, I will avoid this airline.
In December (5 weeks ago) I had a problem with my luggage (some damage) on my MIA-EZE flight, they gave me this options

A: u$s 30 of cash (in pesos of course)
B: u$s 60 of credit for LAN Airlines

Since I didn't like it, I asked about a baggage repair service, I got an email on Dec 23 with an address on Buenos Aires for their repair Center, my return was on Dec 29 which means there is no way they could fix my luggage in 2 days (23~25 was close). On my return, I sent an email asking for a repair center in Miami and I few days ago I got

Mr. Federico

I would like to take this opportunity to inform you that we are up to date with the inadequacy you experienced during your flight 4M 4521 to Buenos Aires, last december 07.

We are always willing to fulfill your requirements when the rules permit us so. Your complete satisfaction is our ultimate goal.


Cordially,

Daniela Sanhueza J.
Contact Center Equipaje LAN

What a great customer service!!! :td:, this was my third flight with LAN Argentina in the last 8 years... they have a great service, but only on the air.

Anyways, I always use securewrap, they will match any compensation that you get from the airline but I preferred get my luggage fixed because it costed me more than u$s200...

I'll stick with AA ^

What a great customer service!!! :td:, this was my third flight with LAN Argentina in the last 8 years... they have a great service, but only on the air.


Interesting.

I judge an airline by what they do when things go wrong. TAM are usually okay in the air but they are not so good when it comes to customer service issues. Looks like LAN might be the same.

Interesting.

I judge an airline by what they do when things go wrong. TAM are usually okay in the air but they are not so good when it comes to customer service issues. Looks like LAN might be the same.

I had a lot of issues with AA, delayed/canceled flights, delayed luggage, IFE not working properly and more, but they always gave me a solution, they are not perfect but at least they know how to treat their customers and how to deal with me :D

On 2004 I had a similar problem with my luggage on GRU-MIA leg, it was my first flight with Varig, the next they picked up my luggage at my house, they repaired and returned it in just 4 days.

On 2004 I had a similar problem with my luggage on GRU-MIA leg, it was my first flight with Varig, the next they picked up my luggage at my house, they repaired and returned it in just 4 days.Of course with that kind of customer service they went broke! :p

LAN on the ground is indeed hopeless.... but AA isnt stellar either. Not as bad as LAN yes, but it aint to SQ.... :rolleyes:

LAN on the ground is indeed hopeless.... but AA isnt stellar either. Not as bad as LAN yes, but it aint to SQ.... :rolleyes:

Actually, they handled a downgrade (smaller J cabin) in a relatively good fashion @ EZE. The condition of the luggage @ SFO arrival is a different story.

Actually, they handled a downgrade (smaller J cabin) in a relatively good fashion @ EZE. The condition of the luggage @ SFO arrival is a different story.

details....?

Came in on Copa from PTY 2 weeks ago, and a guy was checking bag tags.
Came in on Avianca from Bogota this morning, and no checks.

As for damaged luggage here, had issues twice, about 1 and 2 years ago, both with Delta, and they handled it very nicely- picked up the luggage at my home, had it repaired in 2 days and brought it back. A replacement bag is often an option with Delta as well- many stations keep some new bags in a back room just to satisfy customers on the spot when needed.