Hilton HHonors - flyertalk@hilton.com

Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.

While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.

The e-mail address is "flyertalk@hilton.com" and is available for your immediate use.

Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!

Best regards,

Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide

WOW!

Thanx Adam! The new e-mail is much appreciated!

Great news thanks again for your help.
mike

Many thanks for this Adam!! Have you also considered having someone on the board full time like Starwood Lurker on the Starwood forum?

ADAM --

Wow! Thanks so much! What a wonderful thing for us FT folks, but even better for ya'll at HHonors.

You might even want to consider some sort of regular "focus group" type gatherings for discussions from FT HHonors members. We could of course give very honest opinions and great suggestions.

Excellent idea, Adam! Thanks VERY much! http://www.flyertalk.com/forum/smile.gif

Another good idea regarding good customer service. http://www.flyertalk.com/forum/smile.gif

Mahalo plenty, Mr. Burke. It's gratifying to know that there's a direct channel open to deal with issues and concerns.

One observation, though...I've learned a lot from threads here that began with a problem and worked their way toward some solution or workaround. So I hope that this email option won't reduce the amount of good and valuable information that appears here in the future.

thanks.

BTW, do Diamonds have a dedicated reservation line yet?

Thanks Adam. Flyertalk is the reason I started staying at Hiltons again.

After a bad experience at the Palms Springs Hilton in the 80s, I avoided Hiltons until I started reading this forum this year.

I have now enjoyed many stays in 2001 and have been quite impressed overall with the service, room quality and overall value for money paid.

Adam -- Many, many thanks!

we too, THANK YOU!

Wow - Thats great news, yet another reason Hilton is my first choice of hotels.

Thanks Mr Adam Burke and Hilton for personal touch support given to we all FlyerTalkers, and not forgotten, please relay my personal thanks to Ms Kristy Hall, and Ms Stacy Strickland for their astounding support, and of course you too Mr Adam.

Thanks. Great idea!

Wow! How cool is that? Thanks!

Great idea Adam.

Empress, I may be wrong, but I believe that Starwood got the idea to do that by watching Adam here on the Hilton board.

It's nice to see more proof of Hilton's extraordinary focus on customer service. I look forward to my 5th year as a Diamond.

Adam.
That is great.
good to know you think we are worth the effort-although I usually have little to complain about at Hilton-except that the site is a little slow at the moment.


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Hyatt /Hilton Diamond

Adam, Its commitment to service like this that keeps most of our aggregate problems in the area of Where's my free breakfast and What, Hampton only gives me 100 miles?!

I look forward to making Diamond in 7 more stays!

This is too good to be true!
I knew Flyertalk had clout, but this rocks!

Thanks Adam! Hilton should give you an expense paid week at the Hilton of your choice http://www.flyertalk.com/forum/smile.gif

Adam,

Thanks. Great idea. I look forward to Night # 60 and DIAMOND with Hlton mext Thursday 8/16 and many stays beyond.

freeupgrade

Thanks Adam!

AndrewM

Thank you Adam, what a great service you've offered us! You may be a candidate for another OMNI award...

Thanks Adam!

Adam:

Thanks a bunch.

Thanks - a great show of valuing our business.

Thanks Adam!

Thanks Adam

also Hilton should note that the reason that I started staying (in big numbers of nights) again with Hilton was this board. Now approaching Diamond.

I've already got a great story due to using the email address Adam's provided for us Flyertalk members.

I was having problems getting 7000 Mypoints to transfer to Hilton and was wanting to use them next week in Denver.

After emailing Hilton about the problem and asking them what they could do to expedite the transfer, I received an email stating that they would credit 7000 Hilton points to my account for my immediate use and would contact Mypoints regarding the issue.

Now THAT is what I call outstanding service. Customers don't get such wonderful treatment as often anymore.

Let me tag onto the post by mrthrifty above....

I documented on 2 other threads the problem I've had with the BY2TM/EWRDC promos & whether I should be Gold until 4/03 or not.
After seeing this thread I sent an e-mail and got the following response in LESS THAN 8 HOURS.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Mr. Shadow

The expiration dates are generally determined based on the upgrade code placed
on your account and the time of year the upgrade occurs. This may be linked to
those who were initially issued Gold cards with the 2003 expiration date.

In any event, you are well on your way already this year with 9 stays 23 nights,
therefore, I have overridden your 2002 Gold VIP tier expiration date to reflect
an expiration of 4/2003. You will receive an updated membership card in 7-10
business days.

Best regards,

Kristy Hall
Assistant Director, Program Operations
Hilton HHonors Worldwide</font>

I can only say again...thank you Adam Burke!

well... just to add another thanks to Adam and the whole HHonors staff.

Thanks Adam.

Adam - thank you very much, for this, for past help from many of us.

Shadow - I did not get a response similar to yours - mine was - well you seem to be on your way, but if you don't qualify write us again later in the year and we will then consider weather to extend you to April 2003 or not.

Thanks Adam http://www.flyertalk.com/forum/smile.gif

I e-mailed Adam yesterday morning, got a reply back from him at 8PM last night! This type of attention to customer service is keeping me at Hilton, plus a special e-mail address for us FlyerTalk folks. WOW! Kudos to you and the rest of your staff.

Just to add, Adam called me today and got everything straightened out with a problem I was facing. He told me it would be resolved today, and it is! Thanks Adam!!

[This message has been edited by thezipper (edited 08-13-2001).]

For those of us fortunate to have found or been steered to FlyerTalk and to have an individual such as Adam looking after us is wonderful!

Thanks Adam!

Thank You Adam! Hopefully if my future stays at Hilton and it's affiliated properties, and the timely and accurate posting of my points to my HHonors account, continue to be as good as they have been for me in the past, I will never find myself needing to use that E-Mail address!

But glad it's there "just in case" and it's presence indicates you and your company's commitment to fine Customer Service! http://www.flyertalk.com/forum/smile.gif

This is a fine example of top shelf customer service.

Way to go!!!

I just hope other companies we use and talk about on FT use this as a model of good customer service.

Thanks Adam!

Adam,

DITTO, DITTO, DITTO, DITTO.

Thanks,

Gwen

Four PAWS UP Adam!

I hope you are not overwhelmed with requests, but thanks again for everything!

Adam,

Thank You!! Another fine commitment to good customer service.

bj-21.

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'Tis better to have played and won, then never to have played at all.

Adam this is wonderful. I was actually sitting here trying to see how to get out of using Hilton and placing my focus on another chain. However to see this type of service from you and your staff has caused me to re-evaluate my decision.

Thank You Again,

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Ken in Sacramento

Contacted our private Hilton email addresson Friday, about a problem my DH had. This morning everything was done. I got an email from Kristi who had taken care of all our hotel points and everything was correct. We love Hilton and of course Kristi. Both have gone above and beyond to help us.

Although my cases have not been resolved yet, I am very happy that this e-mail address exists.
My impression's as well that there as people there who care about us.

Ditto to flyertalk@hilton being a winner! Sent in a question that will assist us in planning to use an award in the future and received very prompt and helpful response! Thanks HHonors and thanks FlyerTalk!!

This is fantastic Adam. Many thanks again to your crew and yourself for excellent service.

I emailed Adam a few days ago, asking whether the people at this new email address would have any better resources to answer any web site problems that come up, or whether they would just give the Hilton standard response of "Please be informed that we are unable to respond to specific technical problems that you experience. Thank you for your patience and understanding."

I received no reply.

The last time a stay didn't post it took at least four telephone caqlls, three or four times filling out the web form, a half dozen faxes, and seven or eight weeks later I finailly got it posted.

This time, one e-mail, and a few hours later, there is the stay and the points. Needless to say, while I hope I don't have the chance use it again, I'm very glad it was available.

Let me also add my thanks, Hilton is really turning out to be a good choice for me!

Well done as always, Adam! Thank you for the personal attention afforded us all.

On a different note, VP, NA Marketing? Wow! I feel bad for my relatively trivial e-mails to you last year, and my appreciation grows!

(I'm also a guy who e-mailed Don Carty directly without knowing who he was!)

I am sure this will please a large number of members - a good marketing victory!

-KP

WOW! I submitted a question about a reservation Weds at 4:30. I had an answer and a solution by Thursday morning 9:30. Now that's service!!!


Thank you Hilton and Adam!

Adam:

Thanks to you and Hilton you have been recently and will be my Hotel chain of choice.

Thanks for the great service.

Great idea. Im sending off an email right now. Thanks Adam.

I had a missing stay from June that I had sent two faxes and a letter to Hilton seeking credit for. Within 24 hours of my email to flyertalk@Hilton.com, I had my missing credit. Thank you Adam, thank you Kristy.

It would be a great idea if FT would post the special Hilton email address at the top of the Hilton forum. I think I'll wander over to the suggestion board.....

I've been impressed with this service too!

Hilton You've got my business travel!

cheers Peter

Yes, I believe Kristy is definately our new best friend. She REALLY makes things happen behind the Hilton curtain. I had previously posted about a problem being resolved in a few HOURS.

Three cheers for Kristy!!

A superior example of what other companies should be doing!!! Customer Service for its customers...

Great customer service Adam. http://www.flyertalk.com/forum/smile.gif

Just re-posting this information for those who may not have seen previously:

--------------------------------------------

Hello all. First of all, thank you again for giving us the opportunity to participate in this forum. We continue to find FlyerTalk an extremely useful resource in establishing an ongoing dialogue with our members, and in helping us to identify areas in need of improvement. As I've frequently said, our Service Center team in Dallas deserves all the credit for quickly and effectively addressing the concerns raised in this forum.
While we certainly continue to monitor the boards here at the corporate office, we realized that the vast majority of issues raised on FlyerTalk have been ones that are directly addressed by the Service Center. So, to expedite how your inquiries are processed, we've established a DEDICATED E-MAIL ADDRESS for FlyerTalkers. This e-mail address goes directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.

The e-mail address is "flyertalk@hilton.com" and is available for your immediate use.

Many thanks for the continuing opportunity to address any questions or concerns you may have, and for your continued business!

Best regards,

Adam Burke
Vice President, Marketing -- North America
Hilton HHonors Worldwide

Great move. Nice to see a proactive step taken to improve customer service. Thanks.

There is no need to thank Adam http://www.flyertalk.com/forum/starsmilie.gif again. The first time he posted this there were 4 or 5 pages of "Thank You's". I'm sure he knows we appreciate his efforts.

I do appreciate this kind of attitudes from Corporations. It is important to hear what valued customers might express.

After all, it was in this forum that I got immed Gold level and now I'm just a few nights from Diamond Level.

Congrats Hilton staff on your pro-activeness.

Thanks Adam! But how about answering e's sent to that address?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tvl4free:
Thanks Adam! But how about answering e's sent to that address?</font>

Exactly. I sent my first e-mail on 8/14/01, and got a response in two days. My second e-mail was sent on 8/28/01 (according to OutLook it was read later on that day), and I've yet to get a response.

I'm sure they can get swamped with requests, but I'm sure they were well aware of that before they decided to do it.

Now, if I could just convince Delta to do the same type of thing for FTers......

I may have been lucky but the e-mail I sent yesterday when I read this thread has already been answered. Less than 24 hours.

Excellent service.

Kristy Hall has been just outstanding on working on two problems for me, and I was really happy with her response. My first response was very quick and my second took a couple of days, but that is more like what I expected anyway. I figure she is probably swamped right now with our requests, but things will settle down. I'd much rather wait for an e-mail then spend 20 to 40 minutes on the phone. Again, absolutely excellent customer service.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Russ21Atl:
Now, if I could just convince Delta to do the same type of thing for FTers......</font>

Delta does have a lurker. It's called the RPU...

As a new FF looking at being on the road for the rest of my professional life, I appreciate the effort made by Adam and Hilton. I find the little things make a difference and I for one will consider taking more of my company's dollars--which since I own the company translates as my dollars--to any company that demonstrates the customer counts. Setting up a FlyerTalk email is just the type of touch that can make a difference. For the record--as I have just entered the world of the FF in the last month due to a career change--I'm not elite in any program so far. Therefore, I am getting a birds eye view of how hotels treat the "regular" customer. So far Hilton outshines Marriott--where I just had a dismal stay in Miami. I rarely complain, I just look elsewhere to spend my money. If I have to take time to complain--it's already to late. I like attention to detail and setting up this email address is a demonstration of a company that pays attention to details.
RDouglas

[This message has been edited by RDouglas (edited 09-01-2001).]

[This message has been edited by RDouglas (edited 09-01-2001).]

Thanks Adam!
If things go well...i should make DIA this year...i have 46nights so far and not counting the current stays here at Jefferson City.

http://www.flyertalk.com/forum/smile.gif

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Albert

Adam-

Thanks. I'm DIA, but not a regular Hilton poster because DIA Desk always does such an exemplary job for me that I have no chance to ***** and moan on the boards!!

But glad to hear that Hilton is maximizing accessability to its membership. Send your partners at UA a note about your efforts, maybe it will inspire them!!

Hey, it worked for me. Reported 2 missing stays and within 12 hours, received an email back that they were now posted. Checked online and there they were.

Also just workerd for me. Got a phone call (not just return email) within 24 hours from Kristy Hall about a Diamond Status issue. This was after waiting for a response for two weeks (never received)through the "regular" hilton.com customer email system.

At first I thought the flyertalk email address recently set up was just a way for Hilton to get all their problems off a bulletin board into a private channel, but this enhancement does have real value.

Have to add my experience with HHonors e-mail. Had a problem that normal channels could not solve in six weeks (Invalid account number when trying to make a reservation) Kristy Hall sorted it within 24 hours!

Hilton customer service is just GREAT

I surprised to hear about slow responses. Kristy Hall was quick to respond to me - about 24 hours or so, which was shorter than what I expected. I think the service is great.

Adam,

I am relinquishing my lurker status to let you know that I have had some ongoing account problems that were immediately researched and addressed by the new FlyerTalk/Hilton email address.

Thanks for this wonderful improvement!

Welcome PB. Now that you have broken your vow of silence, you can feel free to chime in.

Remember it is better to give than receive. Lurking is fine, but you may wish to give something back now and again. Perhaps you can help someone with a Hilton location question?

I have to say again--Kudos to Adam and his team!! I had a problem with a missing stay and some issues with checkin staff at a couple of properties. I had an answer from Kristy the same day!!!!!!!!

Way to go folks! Keep up the good work!

Regards

Art at ISP

What happen to flyertalk@hilton.com, it is now a hotel locator page plus all other items. The CONTRACT US at the top of the page is the old Hilton e-mail address. When we used it before it was an drop down e-mail address. Are we doing something wrong?

Not sure what "page" you're talking about, but flyertalk@hilton.com is an email address. Enter it in your email program, write your message, and send it. No web browser needed.

It works for me now. THANKS!! my other half started the e-mail before.

[This message has been edited by irelandsnow (edited 09-10-2001).]

OK folks, no Irish jokes please. http://www.flyertalk.com/forum/smile.gif

Steaaddddyy !! http://www.flyertalk.com/forum/wink.gif

I sent an email with several questions to flyertalk@hilton.com on Aug 31 morning, and another email on Sep 8 evening -- so far no reply has reached.
How long can I expect emails would take to be answered?
I'm wondering if I should send the same emails to the regular address or not.

I've had best success sending a different email per problem or stay. I have received responses within a day or two. Might have to do with how much a rep. can accomplish or research in a work shift.

A half month has passed and still no answer.
The address is dead?

I got contacted from HHonors by email and sent my questions back again on Sep 17. Received the first response on Sep 19. Quite responsive this time.

Wonderful! Just wonderful!!

My questions/concerns were related to HHonors customer service in Japan. Today I got contacted from HHonors Japan. They admitted they were misunderstanding the HHonors rules.
I had been trying to convince them they were wrong for two months. Finally I succeeded with a help from "flyertalk@hilton.com".
Thanks!

Nan, could you give a quick explanation as to your problem, and the resolution? I travel alot to Japan and had sent Customer Service an e-mail from the Hilton Osaka when I was there at the beginning of the month, about some questions I had, but havnt heard back from them yet.

Problem: Hilton HHonors Japan and some Hilton properties in Japan considered some rates as non-upgradable. Hilton Tokyo was even promoting a special discounted rate on its web site which clearly stated "not upgradable", and when I stayed at the rate, neither breakfast coupon nor executive lounge access were given.

Resolution: Hilton HHonors Japan admitted any rates are eligible for upgrade. Hilton Tokyo is going to delete the "not upgradable" statement from its special discounted rate description in its web site. I didn't ask comps, so no comps.


Previously I also had the somewhat resembling problem with Hilton HHonors Japan. It didn't admit stays with UA 50% off certs are eligible for upgrade. It finally admitted after I received the ok answer from HHonors US and forwarded it to it.

It seems like HHonors Japan and/or Hilton properties in Japan won't move toward a correct way by themselves. Hilton Osaka is also known as one of the worst guest support property among Hiltons in Japan. I strongly recommend you send your questions to HHonors 'US' and let them talk to the property.

(followup added)

Today I'm offered comps of a guaranteed upgrade stay and a surprise dinner at Hilton Tokyo.
Great response.


[This message has been edited by nan358 (edited 09-28-2001).]

This morning, I sent an email to flyertalk@hilton.com regarding a missing stay and the ERWDC promotion bonus that were missing from my account.

I received a reply at 1:00pm the same day! Bravo Hilton!!

Cheers,

!mykol!

We too submitted a question concerning hhonors web site access question to flyertalk@hilton.com and got a response in 24 hours!! It's a wonderful response time and def. gave us the confidence and the reason to book our next 4 stays at Hilton for the upcoming trips (2 at Hilton and 2 at Doubletree).

Thank you, Adam and your team!!

Collon & Helen

Well

As a Hilton Diamond member I have sent 2 emails to this address. One on Sept 10, no response , ok - I can understand that. So I resent on Sept 25 - still no response

Thank I cant understand

jan_az,

From my experience communicating with Hilton via emails, it seems that either their system or the person(s) who uses it tend to lose emails.

I sent questions to Hilton several times. No one of them got replied straignt from them, and I had to resend.

I suggest you keep sending your emails to them until they respond you.

I sent them 2 questions on 9/25, and got a comprehensive and personal reply to both by 9/27 - which I thought was pretty good.

------------------
Who is John Galt?
------------------

I sent a polite complaint to the email address regarding a recent stay at one of the London properties. About 2 weeks later, I actually received a telephone call from the property General Manager who apologized in every manner possible, indicated that they were doing specific staff retraining, and invited me to meet with her on my next visit. I was totally shocked by the phone call (international long distance that lasted for about 15 minutes), but extremely pleased with the polite and sincere response. It has renewed my faith in service levels as a Diamond member. Adam, thanks.

Ive sent two emails when this was first introduced, no answer received.

My stay 28 at the Heathrow Hilton hadn't posted and since that was the one to make me a Diamond I dropped the flyertalk address an email with an image of the bill attached Sunday night. By mid-morning today Pacific time I had an email back saying the stay had been credited and that I was now Diamond. Sure enough, a check of the web site showed that to be the case. Great service!

Based on some of the positive experiences posted here, Im going to give this service another try. Im shooting out an email now.


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Gaucho100K

OK, as I narrow down what this email adress is for... say Im a Gold VIP and am having an award stay at a Hilton Property in the next couple of weeks. Its an important stay and I would like to up my chances of getting an upgrade to (say) the Exec. Floor. Can someone behind this email help you by sending a notice to the hotel and requesting an upgrade subject to availability?

I have sent three emails to this address as well as one to adam burke with no response.

Is this email now dead

TIA

I sent an email with a request for some special help with something, and it was answered and the help was given. It took about 4 days for them to get with me, but in all fairness, I emailed close to the end of the business week and was responded to near the beginning of the next week. This was about two weeks ago. Perhaps they are simply backlogged?

Very hit and miss with the flyertalk@hilton address. Many, including myself, have sent e-mails there and it seems to have gone into cyberspace. Adam, on the other hand, has always responded.....

I had a problem and e-mailed them last week. It was resolved within 24 hours. I was very impressed!

I had a two day (pleasant) turnaround on my inquiry.

I'm 2-for-2 using the e-mail address. First time got a response within 8 hours...second request got a 24 hr. response. Both times from Kristy Hall.

Testing this out myself.

I'm having a bear of a time getting stay #27 to post. Next one (next week) rolls me to Diamond.

I'm anxious for it to post!

An e-mail to flyertalk@hilton.com sent yesterday after 5 pm has alredy been answered.

My missing stay is now posted to my account courtesy of Renee.

Kudos to Hilton... you come through yet again!

guess they just dont like me http://www.flyertalk.com/forum/smile.gif

Sent in my e-mail request for missing stay and was credited within a few days. Way to go and thanks, Kristy!

Sent e-mail re: problems with FLL airport hotel.

Kristi responded within 45 minutes

Received follow-up from customer service (e-mail) 2 days later. Promised contact from hotel within 3 days. Out of town, but they did not e-mail. Did not call, they were not on my caller I.D. Did receive letter of sort of apology from General Manager today.

So yes it works.

BTW: Points and miles for the stay on Oct.2 have not posted.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
guess they just dont like me http://www.flyertalk.com/forum/smile.gif</font>

Is there any chance your case was somewhat complicated, and they are still trying to resolve it to your satisfaction? Just giving them the benefit of the doubt... http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
guess they just dont like me</font>I've had these lack of confidence problems too recently. http://www.flyertalk.com/forum/wink.gif But I'd just try again, making sure to include your HHonors Acct# and name.

After 2 tries with no luck, the 3rd time they answered. Keep trying !

4 for 4, they have answered my emails w/in 48hrs.

I am very impressed.

Maybe the Hilton address should have some type of auto-reply feature, basically then we would know that they did receive our e-mail. I know my mom's e-mail has something like that to indicate when she is out of the office for an extended time, so you don't expect a quick reply, but at least know the e-mail was received. Something for Hilton to consider.

Kristy is the best~ she worked out a real mess last year for my son and me. Adam of course has always been the gold standard of customer treatment, but Kristy is standing shoulder to shoulder with him http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thezipper:
Maybe the Hilton address should have some type of auto-reply feature, basically then we would know that they did receive our e-mail. I know my mom's e-mail has something like that to indicate when she is out of the office for an extended time, so you don't expect a quick reply, but at least know the e-mail was received. Something for Hilton to consider.</font>

I got an auto-reply when I sent my e-mail to flyertalk@hilton.com. I also got one from the regular hhonors e-mail address.

I agree that Kristy is the best. I sent in an email yesterday evening and got a call from her this morning and this afternoon all my concerns were taken care. Absolutely great customer service from Kristy and Hilton. Wish all businesses were as responsive and concerned.

Well I just got a proactive email from Kristy telling me that she had been reading these forums and could not find an email from my email address. I am impressed. I have fowarded the email I sent from the email that is in my Hhonors profile and we will see where it goes from there.

Thanks Kristy

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ernie8575:
I agree that Kristy is the best</font>

I second that. Sent email last night and she left a message on my answering machine this afternoon! Not to mention that missing stay credit was posted right away! That's what I call a service!!! http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif


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ValueConsumer.com (http://www.valueconsumer.com) Home of Tripple Dipping Online Shopping

Kristy helped me with 2 separate problems. She's been very helpful.

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Who is John Galt?
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First response to a service request was received within four working days, by which time initial action had already been taken. This address works. Thank you, Mr. Adam Burke and staff.

I was pleasantly surprised to receive a phone call explaining how my concerns were addressed.

My message was sent to Flyertalk@hilton.com after 3 attempts to get the issues corrected through the Member Services email. I received nothing but auto responses from that.

Two days after the flyertalk@hillton.com message was sent the phone call was very much appreciated.

They just took care of a problem of mine between Friday and today. They even called my home (but I wasn't here).

Just had a very positive experience. I sent a note on Monday night to flyertalk@hilton.com and returned home today to find miles from a missing London stay in July had been posted as requested. Less than 2 days to do. (and I got an e-mail from Kristen saying what she had done--Thanks Kristen! and Adam for setting this up!

[This message has been edited by BlondeBomber (edited 11-14-2001).]

My experience with flyertalk@hilton.com has been very positive indeed.

Great service!

I am happy to report positive results from using flyertalk@hilton.com. Denise and Lora were both helpful and professional in advocating on my behalf. Good job Hilton in setting up this resource.

I had a great experience with a query last week. Thanks, Mary! I sent in another question yesterday and haven't received a response yet, so I hope it will be by Monday.

Aussiemate

Thehilton folks have been awesome

Once had two missing stayed. Used the Email and got them posted within a day.

The other was a question about a bonus. Some angel with a sweet voice CALLED MY CELL PHONE! and gave me the answers in a clear and friendly matter. I was floored.

OMNI For Adam, Kristen, and all the HHonors angels: If I haven't said it before the HILTON TIMES SQUARE RULES! Every time I go there I am treated like a Lion King. Friendly, helpful, knowledgable. Please kudos to the staff. All it needs is an executive Room like at the NY Hilton and it will be purrfect.

All,

I have sent 2 emails to Flyertalk@hilton.com
this week (One Monday night and a second Thursday night)relating to problems having airline miles post to my Hhonors account and have not recieved a reply.

Are you fellow FTers having the same issue the last couple of weeks with Flyertalk@hilton.com? I have read through a few older threads about the great service some of you have recieved in 2001 from Flyertalk@hilton.com but I wonder what is going on as of March 2002.

Hi capetown,
This week has been a very good one for me personally.
I sent an email to flyertalk@hilton.com on Monday regarding my HHonors Gold card.
When checked my email on Wednesday I had a reply from them ( Kirsten) which had been sent Tuesday ( time difference) saying the card was being sent out . (The card had arrived on Tuesday by snail mail) I replied and the same evening they replied saying treat the one coming as a dupliccate. Today (Friday) the Gold card came by Fedex.
This was my first time using flyertalk@hilton.com and was extremely impressed by the response. Well Done to all!!

Yes, same issue and also two e-mails. Please note, they have addressed all my concerns in the past. I feel for the most part they provide a great service and this will work its self out! My FF miles is with CO

[This message has been edited by irelandsnow (edited 03-08-2002).]

The Banking Scot

Thanks for the reply...your type of experience is moreso what I had expected when I wrote Flyertalk this week but as of this afternoon, still no reply.

Can one of you who have had luck send an email to flyertalk@hilton.com and let them know that a couple of FT'ers have yet to receive a response to their queries? (Relating to Continental miles) They can write us back at the email addresses on our profiles.

Thanks

[This message has been edited by capetown (edited 03-08-2002).]

I can only speak from past experience, but it has been good. The first request for missing stays was taken care of in 12 hours. Since then, they have gotten a little slower, however they are usually taken care of in 72 hours.

Have not had any experience in requesting missing miles.

What a world!!! Kristy just called a while ago about the FF double point lssue, more on Continentals (CO) part than Hilton. My ff miles did post but no double ff miles, Co will take care of it. Some times it takes longer, they are very sincere in what they do!

Is there a double points bonus going on with transfering Continental miles to HHonors? Is there a special code? Thanks.

No CO bonus. Just the HHonors double FF miles for stays Jan-Feb-Mar. My issue was the that the FF miles did not post double to CO. Sorry

Wow,

I am glad someone got in touch with you today
Ireland Snow.

But I still have no correspondence from flyertalk@hilton.com.

Can someone send me an email offline with Kristy's email address so I can write her directly?

My email address is in my profile.

Thanks

Sent an e-mail to clear up to flyertalk@hilton.com a week ago to get credit for some miles and pointss due for over a year, Within 3 days the expected points posted and the 3k plus miles were deposited in my wifes NWA account.
Was very pleased with prompt response since I was expecting a request for more documentation etc.
Mike

Kristy_Hall@hilton.com I'm sure she will try and help.

I've been trying since 1/21 to set my AmEx Membership Rewards number as my preferred "mileage" earning partner. I was really pleased to see this offer as it takes me alot longer to earn AmEx points than ff miles. This is my last shot before moving my business. Here's my saga:
1/21: Tried to change preferred parner online. Didn't work, so I sent HHonors an e-mail.
2/2: Received response that they were working on it (allow 2-5 days for resolution).
2/18: Sent another e-mail requesting status.
2/19: Received response promising that my issue would be resolved. Was told that a critical message was sent to the credit card liason. Was also told, "as long as you give them your hhonors number you will receive points for your stay". (Perhaps it was naive of me to assume she meant my AmEx points here). Was told to e-mail back in a few days for status.
2/22: Sent e-mail requesting status.
2/25: Received response thanking me for my extreme patience and assuring me that everything was being done to resolve within the next 2 weeks.
3/2: Following 3 recent stays, checked my profile online for credits. Sure enough, my Airline was credited miles instead of my AmEx Membership Rewards. In every case, I gave my AmEx # and usually had to explain the program at check-in. By this point, I was pretty furious. I lost 10,000 NWA miles on their partner program last year thanks to Hilton who didn't recognize NWA as my preferred partner -- after multiple requests they offered to move the miles as a one-time exception that never occured.
Sent an e-mail back to my contact explaining the situation and once again requested resolution.
3/5: Received a response that "miles have already been sent to your airline we can unfortunately not retrieve those miles back into your account."
3/5: Forwarded this e-mail chain to "flyertalk@hilton.com" explaining situation.
3/18: Sent another e-mail to "flyertalk@hilton.com" requesting acknowledgment of receipt of my issue (wasn't sure I had the right address).
3/19: Forwarded e-mail chain to "Adam_Burke@hilton.com" requesting resolution.
4/1: No response yet.
Is this any way to treat a customer????
In the past, Hilton has been my preferred hotel, but I'm beginning to question the value. Personally, the points and miles earned don't seem to be quite as valuable when you have to fight to earn them as advertised.
Woooo --- I feel much better after venting http://www.flyertalk.com/forum/smile.gif Thanks for listening.
Janet

Good luck.

Adam Burke responds when convenient.

If you have spent anytime on the Starwood forum you get spoiled by how effective Willaim Sanders is in addressing every issue and concern brought up. You might not like the answer or response, but you always get one.

I wish all hotel companies realized how valuable a representative on these pages can be.

Janet

If I were you,

First, I would call the manager of the HHonors Program Stacy Strickland.
Her Direct # is 972-770-6076

If she doesn't call you back, call corporate headquarters in Beverly Hills, CA - ask for Jeff Diskin - he is in charge of the HHONORS program. You might get his voicemail - but I can assure you that you will get a phone call.

His number is 310-278-4321.

Hope that helps. . .


[This message has been edited by AAdvantageGuy (edited 04-01-2002).]

jnexplores:

Don't be to harsh - Adam Burke is/was not in the office for some time.
I did sent an e-mail to Adam Burke two, three weeks or so ago. Long time no responce. Then an e-mail from an assistant to Adam Burke .... Sorry, Adam Burke is not in the office, he did not open e-mails ..... However, we will help. Within hours a call from Hilton Customer Service and within a day another e-mail from Adam Burke's office.
I got the help I was asking for. All agents where very friendly and professional.

I also sent him emails regarding certain thing I needed and have heard from his very helpful assistant Kathy. They are gems.

In two days, an issue was resolved in a way that was more than fair. Flyertalk@hilton.com still works.

I remember Adam Burke had announced this special email for FTers. Is it still in operation, and have you guys been using it? Im looking at a potential situation where I could really use some special help with a reservation so I would appreciate knowing what the service was like when using this email. Thanks.

------------------
Gaucho100K

Check this thread: http://www.flyertalk.com/forum/Forum57/HTML/003727.html

Thanks!! I think that will solve my problem.

------------------
Gaucho100K

I emailed a query last week and it was answered within 24 hrs using the FT email address.

I just shot off an email, lets see how they respond. Thanks for the tips.

Happy to report that Hilton got back to me regarding my email today. The FT email line seems to be working!!! http://www.flyertalk.com/forum/biggrin.gif

WAIT GAUCHO!!!!

You did not personally page Adam Burke?

HOW dare you not follow that procedure... how can you complain if you follow the Hilton procedure? http://www.flyertalk.com/forum/smile.gif

Glad to hear you received the service you did... mirrors my experiences.

William

Just sent an Email to this address and it got bounced back as undeliverable.

The exact message was:

User not listed in public Name & Address Book
flyertalk@hilton.com

http://www.flyertalk.com/forum/eek.gif

I have not tried this morning, but there was a problem yesterday with their system. My email was to someone else there, but it also got bounced back.

Perhaps they use WorldCom as a server? http://www.flyertalk.com/forum/wink.gif

From: &lt;POSTMASTER@smtpgate.hilton.com&gt;

To: &lt;ozstamps@ozemail.com&gt;

Subject: Undeliverable message

Date: Wednesday, 26 June 2002 10:22 PM

------- Failure Reasons --------

User not listed in public Name & Address Book

flyertalk@hilton.com

I had the same problem yesterday sending to a person at hilton. I guess I will try again today.

I, too, have had problems trying to contact them. All emails were bounced back as non deliverable. Hope they get it fixed soon so they can continue their great service.

It's still not working. I'll try again trom.

I have spoken to a contact at Hilton, because I had the same problem.
It seems that they had switched email servers, and it should be up and working now.

sent last night and got a answer this morning.

Has anyone successfully gotten a response from the flyertalk email recently? I mailed them about 2 weeks ago regarding the state of the infamous double stay credits for Q1 and the astericks not showing yet on my account. No response. Figured an email glitch so I resent a few days later. It's been nearly a week since the second mail and again no response. In the past, they have been very prompt in responding to questions. Any other experiences recently?

I emailed FlyerTalk.com on 7/3 about missing points from the HH AMEX promotional offer. No reply yet.

It has been taking longer but I have received responses.

Emailed them couple days ago about a missing stay and it was posted this morning so they are definitely reading our emails. http://www.flyertalk.com/forum/smile.gif

I've been trying to reply to an email from someone at hilton.com since July 27. Comes back "undeliverable". Getting same response when emailing flyertalk@hilton.com, anyone getting through?

I have used flyertalk@hilton.com the last week without any problems.

I got through with no problems on 7/27. Issue was resolved yesterday.

i dont get it...what is the email flyertalk@hilton.com???

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by teacher5:
i dont get it...what is the email flyertalk@hilton.com???</font>

This is a special customer service email address set up for flyertalkers to get faster help with Hilton/Hhonors problems.

How long should I wait for a response from flyertalk@hilton.com to respond? I sent an email at the middle of last week (31 July) and haven't received a reply. Is this normal?

Thanks,

JD http://www.flyertalk.com/forum/thumbsup.gif2

Not sure JD. I sent an e-mail on 8/1 and still have not heard yet either. Please let us know if you hear anything.

I sent an e-mail to this address on July 11. No response yet. http://www.flyertalk.com/forum/frown.gif


Kathy

Worked for me last week. Had a small issue and it was replied and resolved within 24 hours.

Sent the email on Wed of last week at 9pm pacific and by noon Thursday I had a reply and a resolution.

Less than 1 business day is great and very helpful.

Nice to see that Hilton is keeping up the good work. http://www.flyertalk.com/forum/smile.gif

Worked for me. I emailed them about a missing stay couple weeks ago and it was posted within a couple of days.

From your replies it sounds like the email works but the response time varies. I'll give it another day and post an update on Tuesday.

JD http://www.flyertalk.com/forum/thumbsup.gif2

Sent a message on 7/31.

Received a reply this AM (8/5).

The problem (full bonuses for online reservations not being posted) was resolved to my complete satisfaction. (Just too bad I had to send a message in the first place.)

No reply from flyertalk@hilton.com... I'll try to give a phone call.

JD http://www.flyertalk.com/forum/thumbsup.gif2

Reply and solved to my satisfaction within a couple of days.

Thank you Hilton! http://www.flyertalk.com/forum/smile.gif

My 7/1 email regarding the Reno Hilton's continuing refusal to comply with the HHonors program has yet to generate a response.

Ten days and no reply from my email? Should I try another? Any suggestions? Are there any corporate lurkers reading the thread?

------------------
JerseyJoe

My email earlier this week resulted in points satisfactorily posted and a pleasant email response within 24 hours.

I've had poor results from this e-mail address overall.

Usually, never get any response. http://www.flyertalk.com/forum/frown.gif


Kathy

I got a good response within 24 hours earlier this week.

Sent in an e-mail on 8/1. Still no reply? Seems like an awfully poor response time.

Sent an email last week. No response. In contrast, over at the Starwood forum, they have a Lurker who responds to postings usually within minutes! I'm with the wrong hotel program. Sigh!

I tried to sign up for the INTU promotion via flyertalk@hilton.com.
Got the answer after one day: you are enrolled in the promotion!

There is a lurker (at least there was for a long time) and he is usually pretty good.

The only time I ever had to email them it was a pretty complicated request, and it took them about a week or so to get back to me, but they eventually got it all right.

S.

I emailed flyertalk@hilton.com awhile ago, and did get a response within a day.

However, I have faxed paperwork twice and emailed directly to the Hhonors rep who replied to me the first time and have not gotten a follow-up response since July 23.

If you call, they tell you to fax the paperwork - but if no one follows up what's the point?

I have given up receiving a reply, it has been over three weeks...too bad, they used to be pretty good, I 'll just have to call again.

fthilton email RIP at least for me http://www.flyertalk.com/forum/smile.gif

Sent a simple request (missing stay) to flyertalk@hilton.com a week ago, no response yet.

To be fair, they did do some great things for me 6 months ago.

I'll try again.

---

I really wish we had a active Lurker on this board. Adam Burke used to be great. Anybody think a FlyerTalk -&gt; Hilton petition will get any results?

[This message has been edited by TraveltheWorld (edited 08-16-2002).]

I agree flyertalk@hilton.com is not responsive. I'm not impressed.... No response since I started this thread (even with a resend of the message) IMHO Not a way to leave a good impression

JD http://www.flyertalk.com/forum/thumbsup.gif2

I've had to contact flyertalk@hilton two times for missing stays in July. In both cases I received a response in a day or two. The last was dated 8/1.

I just sent another note today. Perhaps she's just on vacation?

Mary

Adam must be in hibernation . . . perhaps the many complaints about flyertalk@hilton.com's lack of responsiveness will "flush him out" again.

[This message has been edited by lisadiamond (edited 08-17-2002).]

Just received a reply and action from flyertalk@hilton.com. Very prompt service and resolved my stay problem.

Going on 3 weeks now without a response. What has been your recent experience?

I got my usual one-day service (needed points posted) a few weeks ago.

I sent a message to flyertalk@hilton.com today and got the following message.

----- The following addresses had delivery problems -----

flyertalk@hilton.com

because: Address is unrecognized

Did anyone use the address recently or do you have any alternate address?

Ehm, why should Hilton use the adress "flyertalk" at their domain?

Gustaf

I sent a message on Jan 27th to flyertalk@hilton.com
and it went thru. I received a response about 3-5 days later that posted a missing stay

Paul

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gustaf:
Ehm, why should Hilton use the adress "flyertalk" at their domain?</font>

Gustaf -- Welcome to Flyertalk!

I see that you are a new member and most likely you don't know that Hilton has established a special contact e-mail address for FT members, flyertalk@hilton.com.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ultypt:
I sent a message on Jan 27th to flyertalk@hilton.com
and it went thru. I received a response about 3-5 days later that posted a missing stay

Paul</font>

I sent them a message at te same adress at te same period, concerning transfer of Hilton points to Mexicana mile stat went wrong, and I NEVER got an answer.

I was thinking of trying other e-mails.

I have a direct email address for one of the reps. Email me if you are still not having any luck and I will send it to you. Don't want to post it here without her permission.

What has been the recent response time from flyertalk@hilton.com?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cactuspete:
What has been the recent response time from flyertalk@hilton.com?</font>

I sent 2 e-mails in the last 20 days. Both times got zero response to my simple request to post missing credit. Strange.

I also have received no response to my emails. I have sent three over several weeks (same subject).

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by smooth:
I sent 2 e-mails in the last 20 days. Both times got zero response to my simple request to post missing credit. Strange. </font>

Ditto.

p.s. Nice to see you again, Smoooooooooooth!

I too requested missing stay credits...or so I thought...and got no response.

What I discovered was that 21 days from the date of the stay had not gone by so my request was never actually sent through from the website.

When 21 days had passed I resubmitted the request and the stay credits and points appeared within about three days.

GDIW, we may be speaking of two separate things. See above.

I finally got a response to my two earlier e-mails, signed by Melanie. The missing credit have been posted.
Looks like flyertalk@hilton.com is still a good address. A bit slower than before but still good.

Melanie must be busy today. http://www.flyertalk.com/forum/wink.gif Some delay, but in the end, excellent service. http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cactuspete:
Melanie must be busy today.</font> http://www.flyertalk.com/forum/biggrin.gif
http://www.flyertalk.com/forum/thumbsup.gif

I heard from Melanie today as well. A dispute over my status has thankfully been resolved satisfactorily.

Melanie took care of me. I must have been the only SILVER with 20 stays YTD. She fixed it.

Now I am gold this week and will be back to Diamond next week.

Got a response from Melanie after about 2 days.

Anyone used this lately?

I sent an email on Sept 19- not even an acknowledgement yet

Send me an email if you want an active email address.

"active" address?

The blue official FT link at top of this forum says:

The Hilton HHonors program has established a private enhanced member service especially for FlyerTalkers.

For customer service related to your HHonors accounts, please direct queries to: flyertalk@hilton.com

FlyerTalk gratefully acknowledges this special benefit for its members.

Which despite Jan's typing error seems to be correct?


================================================== ===


[This message has been edited by ozstamps (edited 09-29-2003).]

LittleLeagueMom,
If you know of another address for FlyerTalk members exclusively would you please post it here? It apparently isn't doing us much good right now with the posted address. Thanks!

I don't know if the regular flyertalk email works or not. Sometime ago when I used it, an angel at HH gave me her direct email and invited me to mail her directly with my occasional requests. Last time she fixed something for me was early summer.

It isn't appropriate to post her email address here without her permission but I will email it to any of you that need it.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
flyertalk@hiltont.com dead again?</font>Hmmm... maybe if you spelled the address correctly...!!! http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/tongue.gif

[This message has been edited by chexfan (edited 09-29-2003).]

We all know that Jan cant type http://www.flyertalk.com/forum/smile.gif

If she COULD type, she wouldn't be Marrito Gold !

http://www.flyertalk.com/forum/biggrin.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by flyerwife:

If she COULD type, she wouldn't be Marrito Gold !

http://www.flyertalk.com/forum/biggrin.gif</font>


Doesn't she smoke that? http://www.flyertalk.com/forum/smile.gif

http://www.flyertalk.com/forum/eek.gif


But in all seriousness - I have received no reply from Hilton - and I'm not asking for a date in Paris like chexy http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
I'm not asking for a date in Paris like chexy http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif:</font>

I believe those posters were willing to start with a date with Paris. http://www.flyertalk.com/forum/wink.gif

I sent an email to flyertalk@hilton.com on September 25 and received an answer from a Hilton staffer this morning.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by yyzflyer:
I believe those posters were willing to start with a date with Paris. http://www.flyertalk.com/forum/wink.gif</font>

I think she was at the Packers game last night, and from what the announcers were saying, she is spoken for at the moment http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by yyzflyer:
I believe those posters were willing to start with a date with Paris.</font>Don't be SO sure about that! http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/tongue.gif http://www.flyertalk.com/forum/biggrin.gif


May be jan was right! http://www.flyertalk.com/forum/eek.gif
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jan_az:
...and I'm not asking for a date in Paris like chexy</font>

[This message has been edited by chexfan (edited 09-30-2003).]

Hi..I read the message about the special link to Hilton for Flyertalkers. Can you tell me what this means? It's cool I am sure, but help an amateur learn what will help me about it. Thanks ss

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyz:
Hi..I read the message about the special link to Hilton for Flyertalkers. Can you tell me what this means? It's cool I am sure, but help an amateur learn what will help me about it. Thanks ss</font>

If you are on the Hilton forum front page look up on the left side. You will see the e-mail link. To be honest with you the time I've tried it because I was not getting a reply from the regular HHonors e-mail, it took just as long and with the same canned response, so I'm not sure how special it really is.

I've learned that if I need something fixed, it's better to call and talk to a live person. That has been my experience with AA and HHonors. If I just want to comment on some issues, e-mail is fine.

I have used the flyertalk e-mail directly to Hilton a few time. Always gotten a fast personal response that answered my question or solved my problem. I think it is great. Used it last week. Took less than 24 hours for a response and it was a personal response.

I think the kind of response you get depends on what you are asking.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Baze:
I have used the flyertalk e-mail directly to Hilton a few time. Always gotten a fast personal response that answered my question or solved my problem. I think it is great. Used it last week. Took less than 24 hours for a response and it was a personal response.

I think the kind of response you get depends on what you are asking.</font>


During the VISA Double Points promotion this summer, about half of the stays had problem with actually posting the double points. When a VERY big stay did not post I finally decided to act. Wrote the regular HHonors e-mail, week later - nothing, wrote the FT HHonors line, week later - nothing. Surprisingly about 2-3(+14) days later I finally received a reply to my original e-mail, and guess what, about 2-3(+10) days later received a reply from FT special connection. Both had about the same answer which was not a big help at all.
Did not need them by that time as I already called and got everything fixed within 10-15 minutes.

Asking for the wrong thing? You decide....

I sent an email mid October and didn't not receive a response. I resent it once a week for a total of three times and still did not receive a response. I then sent it to HHonors email (from their website) and the issue was resolved within 10 days. The Flyertalk Hilton email was of no use to me.

An e-mail sent in late November reegarding a very minor points issue went unanswered. However, another e-mail sent recently was answered early the next business dayy, with a very satisfactory resolution of my problem. http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif So don't give up on flyertalk@hilton.com .

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cactuspete:
An e-mail sent in late November reegarding a very minor points issue went unanswered. However, another e-mail sent recently was answered early the next business dayy, with a very satisfactory resolution of my problem. &lt;IMG SRC="http://www.flyertalk.com/forum/thumbsup.gif"&gt; &lt;IMG SRC="http://www.flyertalk.com/forum/thumbsup.gif"&gt; So don't give up on flyertalk@hilton.com .</font>

Thanks for bumping this thread, it is pretty funny.

I recently stayed at a UK Hilton where the boiler went out and there was no hot water in the morning. Thus, a shower wasn't possible. In my opinion, this warrants a full credit of the award points redeemed. Is Flyertalk Customer Service (Adam Burke?) most likely to grant this, or another Hilton contact?

Thanks for replies.

I have been waiting from someone to ask about hilton@flyertalk. Both issues, not exactly yours though, I have had to take up with them were handled fast and effective, they even gave me a little extra. http://www.flyertalk.com/forum/smile.gif This was contrary to some of what I read here http://www.flyertalk.com/forum/eek.gif I will use them again and would recommend them.

I used the flyertalk e mail address in January and had VERY prompt answers to my questions--a few hours if I recall. I was quite pleased with their responsiveness!

What's the flyertalk deidcated e-mail address for HHonors? I've tried searching, but I can't get a hit.

TIA

DLM

It's: flyertalk@hilton.com

Ok, That makes sense. Is that, and any other direct contact info posted somewhere?

Thanks for info.

DLM

The official annoucement for that is:

http://www.flyertalk.com/forum/showthread.php?t=124876

I want to send a email thru Flyer talk and am not sure of the address. Could someone please provide it to me? Thanks in advance.