Hilton HHonors - Hilton UK have never heard of comp status upgrade !

In answer to a comp status upgrade request (I am Fairmont Plat) I received this from HiltonHonors Glasgow :-

"I must admit I don't know who has informed you of that because unfortunately we do not upgrade our members based on their status with other loyalty programmes."

Can anyone suggest what I should do next ?

Always carry a copy of your Hilton guide indicating your entitlement. Also, give them a copy of the Hilton Help Desk phone number for them to call.

Goto the web site, print it out and see what they have to say about that.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PaulGQ:
Always carry a copy of your Hilton guide indicating your entitlement...</font>

http://www.flyertalk.com/forum/confused.gif What??? http://www.flyertalk.com/forum/confused.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Frequentflyer99:
In answer to a comp status upgrade request (I am Fairmont Plat) I received this from HiltonHonors Glasgow :-

"I must admit I don't know who has informed you of that because unfortunately we do not upgrade our members based on their status with other loyalty programmes."

Can anyone suggest what I should do next ?

</font>

Sounds like they got confused and thought you expected room upgrades based on your Fairmont status. Try phoning and explaining that you want a status match with HHonors not benefits based on your Fairmont membership.

Nigel

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Frequentflyer99:
...Can anyone suggest what I should do next ?
</font>

You could try one of the following:

[1] Earn status.
[2] Find one of the promo codes in this forum, which instantly upgrades your status.
[3] Select a different chain to patronize (maybe they'll comp your status).

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by beergut:
Sounds like they got confused and thought you expected room upgrades based on your Fairmont status. Try phoning and explaining that you want a status match with HHonors not benefits based on your Fairmont membership.

Nigel

</font>

My request was VERY clear and this is the upshot of a series of email exchanges. Have you actually had a comp status upgrade from Hilton UK ?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Frequentflyer99:
My request was VERY clear and this is the upshot of a series of email exchanges. Have you actually had a comp status upgrade from Hilton UK ?</font>


FF99,

In the past few months there have been a number of threads about getting instant gold on this board. I kept my gold after staying 4 nights in 3 months. (I did them in a week). I used the UK amex code for this but don't remember it.

Are you already an HH member?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CT-UK:

FF99,

In the past few months there have been a number of threads about getting instant gold on this board. I kept my gold after staying 4 nights in 3 months. (I did them in a week). I used the UK amex code for this but don't remember it.

Are you already an HH member?</font>


I am a member but whatever the bottom rung is. Stayed at the Conrad HK last Oct at a heavily discounted rate for a week and thats about it recently ...

I too did the AMEX 4 nights thing about two years ago. I also told all of my colleagues about it (who did not have AMEX cards) and they too did it and got HH Gold.

When I called the Glasgow Call Centre, I couldn't recall the code but they said no probs and put it in for me themselves.

Anyone get an u/g to Diamond?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Frequentflyer99:
In answer to a comp status upgrade request (I am Fairmont Plat) I received this from HiltonHonors Glasgow :-

"I must admit I don't know who has informed you of that because unfortunately we do not upgrade our members based on their status with other loyalty programmes."

Can anyone suggest what I should do next ?

</font>

CLARIFICATION TIME OUT!

Do I understand correctly that you (Frequentflyer99) contacted Hilton and asked them to upgrade you because you are a Fairmont Plat?

If so, Hilton's response would be a correct one, although not as PC as I would have put it. IMO you need to contact Hilton as Nigel suggested and actually get comped status, not have Hilton "extend" it to you for an upcoming stay.

I agree with Sweet Willie, beergut, etc here. "Comp Status Upgrade" in the way the FF99 uses it is misleading (and was misinterpreted). You should call back and ask for a "status match," saying that you are abc status w/ Fairmont, but you want to switch your loyalty to Hilton. So, ask if HH would match your Fairmont status to Silver (or Gold/Diamond).

Maybe this explains why this ( unearned) gold gets treated well in U.K. http://www.flyertalk.com/forum/smile.gif