Hilton HHonors - 2,500 Bonus points

2,500 bonus points on your next stay completed within 60 days of registering.

It's referred to as the "Service Center Thank You Bonus!"

Code AGNT

Some of the CSR's aren't up to speed on it yet so I would refer to it both ways. One person was told it's targeted for people that haven't stayed in awhile. Just call back I know someone who just signed up for HH this week and they got it added to their account.

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"A day without Points is like a day without SUNSHINE"

That's cool. Sounds like a way for AGeNTs to "give" away points but not without getting something in return for the company.

Of course, unless something has changed, the agents are actually authorized to give points away. Any time you have any type of problem, or are just feeling particularly charming, you can always ask for a courtesy credit or "Service Center Adjustment", as it appears on your statement.

I've gotten them for up to 5,000 points, on more than one occasion.

[This message has been edited by Rut Dog (edited 01-17-2003).]

Can you sign up for this online or do you have to call?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gaucho100K:
Can you sign up for this online or do you have to call?</font>

You have to call



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"A day without Points is like a day without SUNSHINE"

When I called up the agent said that it was only for members who haven't had activity in their accounts recently. That being said, she talked to a supervisor and gave me the bonus anyway. She says that it will post after the next stay I have (not sure how much later).

Thank you a fast 2,500 points! http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif

I just called and the CSR said I was signed up. I'm Diamond and had no problems!

Anybody know if it has to be a paid stay?

Piece of cake. Thanks!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Derf:
Anybody know if it has to be a paid stay?</font>
I don't know. Do you get other points for non-paid stays? If not then I would guess you won't for this one either. If so I would like to know how you do that.

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"A day without Points is like a day without SUNSHINE"

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Samiam:
When I called up the agent said that it was only for members who haven't had activity in their accounts recently. That being said, she talked to a supervisor and gave me the bonus anyway. She says that it will post after the next stay I have (not sure how much later).</font>

I had a similar experience (and was told similarly), except the CSR transferred me to a supervisor. Both the initial CSR and the supervisor asked me where I had gotten the code. After replying that I had received it from an aquaintance, the supervisor explained to me that this was an internal code, that my friend had probably gotten it from FlyerTalk, and that the code was making the rounds on travel bulletin boards. She was very friendly and professional.



[This message has been edited by cblaisd (edited 01-18-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Superd1:
Originally posted by Derf:
Anybody know if it has to be a paid stay?</font>
I don't know. Do you get other points for non-paid stays? If not then I would guess you won't for this one either. If so I would like to know how you do that.



You do get credit for nights on point stays beginning 1-01-03. You also earn points on any incidental charges on point stays.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cblaisd:
the supervisor explained to me that this was an internal code, that my friend had probably gotten it from FlyerTalk, and that the code was making the rounds on travel bulletin boards. She was very friendly and professional.</font>

I hate to burst their bubble but I heard about the promo on another board but the person didn't know the code so when I called in to sign up I told the CSR that I wanted to pass it on to my father and the name of the promo as well as the code was the response I received. No mention that it was an internal code or some secret promo,
Sorry Hilton!


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"A day without Points is like a day without SUNSHINE"

Thank you for the post! As luck would have it, tonight will be the "next stay" for us for the 2500 pts. I called and asked told the agent I wanted to sign up for promo code AGNT. She couldn't find it, and asked where I'd gotten it from. I told her it was in a mailing, that I guess I hadn't stayed in a while. She put me on hold, came back, and put in the code! Yahoo!



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Missing the Wings of Man, Whisperliners, and the overall civility in air travel!

I just asked if I was able to sign up for it. He went to check and came back and said no problem.

Thanks!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Humaniod:
I just called and the CSR said I was signed up. I'm Diamond and had no problems! </font>

Same here, verified that I am a Diamond member and I was registed for the promo.

Thanks!

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MetairieTraveler

If I have to fly, then give me a Maker's Mark and water.

Sigh - well told me I stayed too many time to be "targeted" ... oh well http://www.flyertalk.com/forum/smile.gif Cannot say I mind not getting it given they comp'd me Diamond for 2 years ... cannot really complain http://www.flyertalk.com/forum/biggrin.gif

Probably another marketing survey on their part, toss out a code and see how many people call in asking for it to see where the best place is to "leak" information without spending any money on it.

Just called and was transferred to a supervisor who said that the offer was only for members who had not stayed with Hilton for over a year. Nothing for people who are loyal to Hilton. http://www.flyertalk.com/forum/frown.gif

(Sigh) Just tried to get the bonus and was transfered to Supervisor who stated that this bonus is only for those with no activity on the account for the last 18 months. No luck for me.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by syndney:
(Sigh) Just tried to get the bonus and was transfered to Supervisor who stated that this bonus is only for those with no activity on the account for the last 18 months. No luck for me.</font>

According to the TOS for HHonors, the account would be closed and points forefeited if there is no activity in 12 months.

No luck here either tryed 3 times and they hadn't heard of the offer. Both AGNT or "The Service Center Thank You Bonus".
The third try I was transferred to a supervisor he explained it was a special promo for people who were inactive for a disclosed amount of time. He asked me if I heard about this from a travel talk website I said yes and he told me those people do not run their HH program. Good for those who got it maybe next time I'll luck out too.

Regarding the response from Hilton on this promo. When they start implying the boards are at fault for sharing their internal code. Please feel free to tell them that the promo was shared on the board and that when I called in to sign up I asked the CSR what the code was so that I could pass it along to my father. There was NO mention that it was a secret code or from the inner sanctum of Hilton. The CSR just told me as natural as answering any other question. Hilton is always glad to have us share things that brings in extra and new business and as far as I was concerned this was no different. If THEY had not shared the code obviously I would NOT have posted it. The fault lies internally at Hilton not with these boards, we are some of Hilton's best customers.

Super D (going for Diamond in 2003)

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"A day without Points is like a day without SUNSHINE"

No joy here. In fact the rep was very rude and made a comment about the peopel on this board that I didn't quite understand and when I asked her to repeat it she refused.

Real nice.

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You continue to persist with the silliness.

Tried to sign up with no luck; was told I had too much activity!

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-Steve

No luck here either, was able to sign up for AAGU for Gold extension through 2005. I was told AGNT was targeted, I'll try again later.
thanks for the info.

No luck for me either. I was tranferred to a supervisor who explained that the promo was targeted for those who have not recently stayed at a Hilton family hotel. I was able to register for the AAGU promo, however, this supervisor said that I would have to complete 4 stays within 90 days to make the promo effective. Anybody else get that response for the AAGU?

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HH Gold

I called and was referred to a supervisor. No luck: it is a targetted promotion.

I just signed up for this promo and was told it's "double points on next stay". Anybody else get that information?

I have been far more successful with CSR's by using honey rather than vinegar.

As far as the folks answering questions about where they heard about the promo code and mentioning a website or FT, why not say a friend? I use the old "my neighbor" was targeted or "my co-worker" was targeted. This usually works for me.

G

Thanks to FF I received the 2500pts. My wife called and was told,"this promotion is intended for HH customers who have not stayed with us in the last 12months and just where did you get this code?" My wife replied,"I received it from my husband, who like me is a loyal HH customer and not someone who has not stayed with you in 12 months, and now you are telling me he can have the bonus and I can't!" CS gave her the bonus as "a one time special". Now that we know what HH does for non loyal customers We can hardly wait for their promotion to those of us who have remained loyal. http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif

called twice today, spoke with a SV. rejected both times. was told this was a targeted promo. maybe i'll try again when i have time.

I am sure this will not go over well - but I applaud HH for sticking to their guns - if it is targetted - then it is targetted - I do not feel upset that I did not get it - yes I tried and was turned down ... so be it ... time to move on to bigger and better things! http://www.flyertalk.com/forum/biggrin.gif

[This message has been edited by PreferBulkhead (edited 01-21-2003).]

"Nothing for people who are loyal to Hilton"

I dare say, most here who were loyal to Hilton over the past 18-months benefited from two 50K promo bonuses, which translates into a GLON award, plus Gold status for two years. Even though Hilton is clawing some of this back with the increase to GLON and GLONP awards, I think they have been pretty generous to FTers.

So, I know you are new, MilesFromHeaven, but don't be so quick to chastise Hilton for this promo.

Starwood has been fighting this very problem for quite a while now. Thanks to the FT community, it's nearly impossible for the hotels/airlines to do targetted marketing promotions without pissing off the people who get left out. Last year, for example, there were several targetted promotions running at the same time and a lot of people weren't targetted. After a lot of customer complaints, Starwood gave anyone who was interested a one time choice of which promotion they wanted to register for. But that was to be the last time. Since then, they have been very strict on registering people for bonuses. It still irks people, but life goes on.

As for this one - I just called the Diamond Desk and registered. No questions asked. No problem. I'm sure I wasn't targetted because I had 80+ nights there last year.

The CSR applied the promo code with no


I know your just dying waiting for this:

"reservations".

Pun purely intended...

G

[This message has been edited by Gandalf (edited 01-23-2003).]

I'm Diamond myself...just called the Diamond desk and signed up with no problems!

1. My opinion: It isn't targetted. It isn't a promo, either. It's always been there and just now leaked out. (See my first post.)

2. Another opinion: With proper application of "honey rather than vinegar" you can probably get this many points -- or more -- added to your balance as a courtesy. (Again, see my first post.) My strategy, next time I have a problem, is to go for courtesy credit AND AGNT.

3. A third opinion: It seems this is following a similar pattern as CNTU. First, someone finds the code and posts it here. Second, a few people get it. Third, HH gets wise and stops giving it out. Fourth, they capitulate and decide to give it out no questions asked.

4. A fact: It's only 2500 points. CNTU was 50,000 points. Opinion about this fact: "Don't sweat the small stuff."

(Opinions may be like something else that everyone has, but I've got FOUR -- opinions, that is. :)

I called on 1/30 and was able to sign up for this promo. Perhaps they have loosened up the "targeted" requirement.

I registered with no problem for the "Service Center Thank You Bonus". I wasn't asked for any code.

The 2,500 bonus is supposed to show up for a stay within 60 days and is applicable only once.

I was told right off the bat I wasn't eligible. Moreover, I suspect the rep knew that was what I was calling for before I told her the promo code.
They have been briefed to deny it. I guess the Diamond Desk has not.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Points Scrounger:
I suspect the rep knew that was what I was calling for before I told her the promo code.</font>

D**n those new psychic Hilton CR reps! http://www.flyertalk.com/forum/wink.gif

Just call back and talk to someone else. That trick always seems to work.

Stupid censors.

[This message has been edited by yashan (edited 01-30-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by boobeary:
...The 2,500 bonus is supposed to show up for a stay within 60 days and is applicable only once.</font>

Mine showed up two days after an Hampton Inn stay this past weekend, along with the usual points, Gold bonus, and double online booking bonus.

Called 800-HHONORS, didn't know it was central reservations, and asked to be transferred to HHonors Customer Service. "Cindy" picked up and I just asked her straight-forward if I can get the "Service Center Thank You Bonus" and she did it promptly in about 5 seconds, and will take effect after my next stay (stay has to be in the next 60 days); mine's coming up Sunday evening. it was as easy as that! this was just 2 minutes ago as I'm typing. i'm just lowly Gold but got it. good luck!

[QUOTE]Originally posted by yashan:

Just call back and talk to someone else. That trick always seems to work.


Now I'm confused -- the rep I just spoke with couldn't have been more cooperative!

Is it that Hhonors decided to give in or that the reps aer not consistently briefed?

Same experience here...called once, and in no time my account was registered for the promotion...

Greetings - Dirk

When will these companies realize that targeted promos only alienate people. Either offer it to encourage business, or don't. If you want to have other paremeters, go ahead. It's human nature to be anger when you are left out. Who teaches these marketing courses???

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Ms.DtG

Worked for me too - signed up in no time.

I tried to sign up about 2 weeks ago, was transfered to a supervisor and was told I couldn't. Called thursday night requested to be signed up for the agent (AGNT) promotion and had no problems. Signed myself and my hubby up. Go figure.

My account just updated with the Service Center Adjustment for 2,500 points for a Jan 30 stay. Considering that is was a point stretcher award at 15,000 points, it turned into an excellent value at 12,500 points, plus I finally got off of the Zero Stay board for 2003!

G

I'm noticing all the Diamond members are getting signed up to the others with no problems. Well, will do AAGU this Febraury.

No problem signing up my wife or me. Just asked for our HHonors numbers and said they would take care of it immediately.

I signed up at night with a VERY chatty sgent. It took 10 mins. of chat about various locations etc. but I just played sweet and dumb and it worked like a charm! I did say my spouse heard about this code at the office and I had no clue anything else about it and she did check with a supervisor and was told to go ahead.

I, too, got a chatty fellow who signed me right up.
We're off to HWV tomorrow. Aloha

I just signed up with no problem. Asked for the "Service Center Thank You Bonus," agent asked me for the promo code (AGNT), put me on hold, came back and told me I'd get 2500 points after a stay within 60 days.

Just selected "0" and transfered to an agent, he signed up "AGNT" for me within a minute without any problem. 2,000 bonus point towards my Conrad Singapore stay in March.

I just talked to an extremely nice rep and signed up with no problem at all.

I have always rec'd very good service from the HHonor agents. They have always been very nice and polite.

I just called in, explained that my co-worker who travels almost as much as I do, advised me to sign up for the "Service Center Thank You Bonus" and the agent signed me instantly.



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" ...overcoming my fears of turbulence one glass of chardonnay at a time. "

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rut Dog:
4. A fact: It's only 2500 points. CNTU was 50,000 points. Opinion about this fact: "Don't sweat the small stuff."

(Opinions may be like something else that everyone has, but I've got FOUR -- opinions, that is. http://www.flyertalk.com/forum/smile.gif</font>Opinions and body parts aside, I just noticed my balance seemed a little low after a few redemptions, so I called and "Larry" was happy to add this on with no resistance.

Just got signed up, too. Took 2 minutes. He asked a couple questions (e.g., what is this for? And do you have the card in front of you?). After explaining the 2,500 points and an affirmative on the card, he confirmed the offer signed me up.

my 2,500 bonus pts posted between Wed 2/5 and today Fri 2/7. woohoo

I just called and they added the code (which is great because I checked out the HGI at Franklin Square in DC yesterday)!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dbmaury:
I just called and they added the code (which is great because I checked out the HGI at Franklin Square in DC yesterday)!</font>
Well, I did the same thing, entered the code after a stay but before the stay posted. I did NOT get the 2500 points when the regular points posted.

Hopefully the next stay?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rut Dog:
Originally posted by dbmaury:
I just called and they added the code (which is great because I checked out the HGI at Franklin Square in DC yesterday)!</font>
Well, I did the same thing, entered the code after a stay but before the stay posted. I did NOT get the 2500 points when the regular points posted.

Hopefully the next stay?


Well, I'll get it the next stay then. I'll be Ok in the grand scheme.

I had the code applied to account, completed stay at HGI, yet no points! The stay was three weeks ago. Any suggestions on what to do besides the pointless email I sent to HHonors??

Thanks!

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Missing the Wings of Man, Whisperliners, and the overall civility in air travel!

Called Diamond desk - added no problemo http://www.flyertalk.com/forum/smile.gif That and the 5000 bonus for the survey - a good day indeedeedoodee! http://www.flyertalk.com/forum/biggrin.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by L1011...N/StoHNL!:
I had the code applied to account, completed stay at HGI, yet no points! The stay was three weeks ago. Any suggestions on what to do besides the pointless email I sent to HHonors??</font>Yes, just call them. But first read my posts above about how easy it is to get courtesy credits. This is a perfect situation to ask for one. I'd ask for a double bonus (2 x 2,500) as compensation for your time on their snafu.

Hint: after a few minutes, you should be able to tell if you are talking to the "right" agent (by their attitude). So if you are striking out, your phone can happen to disconnect, and you can call back hoping to get a more generous rep.

I just called and said I wanted to add code AGNT, "the "Service Center Thank You Bonus" to my profile, and in a half a second, she did it; very polite young woman too.

I also asked when my Gold VIP status was good through (I thought 4/2003), and I almost hit the floor when she said 04/2005!

All thanks to FT! http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Russ21Atl:
I also asked when my Gold VIP status was good through (I thought 4/2003), and I almost hit the floor when she said 04/2005!

All thanks to FT! http://www.flyertalk.com/forum/smile.gif</font>

Wow... April 2005.... How did that happened?? http://www.flyertalk.com/forum/eek.gif

[This message has been edited by Infinity (edited 02-09-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Infinity:
Wow... April 2005.... How did that happened?? http://www.flyertalk.com/forum/eek.gif</font>see
http://www.flyertalk.com/forum/Forum57/HTML/005730.html

Just wondering...has anyone tried this promo more than once? I registered for the promo and have 2 stays coming up in February. Any suggestions on obtaining any additional or different promo for a second stay?

Rut Dog, how do you charm the HH CSRs? I never seem to get friendly CSRs and didn't know that they had authority to give HH points for various things.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by boobeary:
Rut Dog, how do you charm the HH CSRs? I never seem to get friendly CSRs and didn't know that they had authority to give HH points for various things.</font>
First off, I commonly hang up on unfriendly CSRs, HH or otherwise. Usually with no notice.

That said, I find most of the HH CSRs to be pretty good, and rarely hang up. My strategy in general -- in all interactions -- is to try to make a good first impression. Be friendly, ask them how they are doing, with a smile that they can hear, and make them feel appreciated for answering the phone for me.

Now that they are my friend, I almost always give them a problem they can solve first. "Can you tell me if my most recent stay has posted?" even if I know it already has. Now they're feeling really good.

Then at right time, I present the unsolvable problem, usually something I know they can't help me with, like "wasn't I supposed to get an AGNT bonus?" But I ask with utter naivete, as if I'm fully expecting them to be my hero and take care of it. Sometimes that is enough right there to get a courtesy credit, but as they "try to figure it out", I will sigh, get frustrated, and start to turn into an unsatisfied customer.

This is where that first impression is so valuable. In their mind, I am a really nice and reasonable guy, someone they want to help. Now, through some screwed up glitch with their employer is turning into a less nice person.

If need be, I'll even get a little indignant. "Well, I think HHonors should credit me with the bonus, and even some extra points, because I shouldn't have to call up and put you in the situation of making their computer work."

Note that I'm asking HHonors to credit me, not them. And that I'm putting the CSR and me on the same side, fighting against the incompetent boss. At that point, they're usually ready to give me anything I want, and sometimes I get the most interesting tid bits out of them about the inside operations of my favorite points program along with my courtesy credit.

Now it seems a little weird having written all this out. Let me say this: I am not a scammer. Sheesh, I sound like Nixon -- but it's true, I'm not. I don't lie well, and I only do this when I have a bonafide problem, about three or four times in the last couple of years.

I don't advocate making things up, and, in general, I regret having to be so calculated when making a simple bonafide request.

But anyway, that's how I go about it. Hope this helps.

I was just denied twice in a row for this promo. I have never been denied a HHonors promo before and thought that this was strange. I was looking forward to getting 2,500 points for my award stay this weekend. Oh well, for 2,500 points, it's not worth it to keep on calling.

Although not targeted, I called on 2/3 and the agent signed me up. Neither my 2/3 stay nor my 2/10 stay showed the bonus. Has anyone else had this happen?

was promised the points but they never posted

Just signed up and I have a stay tomorrow. I guess we'll see what happens.

I just tried calling, and was told that the promo is only for people whose HHonors account had been recently closed.

I guess I'll have to call back tomorrow :-)

Thanks Superd1 for posting this http://www.flyertalk.com/forum/smile.gif! I signed up immediately, then stayed at the Hilton Pittsburgh on 3-14 for the St. Patrick's Day Parade on a Point Stretcher award with a $0 folio. Under the new rules free stays count, so I got a Night Credit, a Stay Credit + my 2500 miles http://www.flyertalk.com/forum/biggrin.gif!

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Play the travel game 3 vacations into the future!

Diamond - just signed up - no problem! Thanks!

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The FT'er formerly known as ARAWAL

Hilton Diamond, CO Gold

Got my points!

Hilton - SERVICE CENTER THANK YOU BONUS 2,500 0
Hilton - Base Points 3,270 0
Hilton - GOLD VIP BONUS - 25% 2003 817 0
Hilton - DL Double Dip 0 500

Cant believe I forgot to call....

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by a330300:
Got my points!

Hilton - SERVICE CENTER THANK YOU BONUS 2,500 0
Hilton - Base Points 3,270 0
Hilton - GOLD VIP BONUS - 25% 2003 817 0
Hilton - DL Double Dip 0 500 </font>

No points on my account yet... Anyone else checked?

Gustaf

I called a couple of times to sign up and was denied each time because I am a current/frequent customer.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gaucho100K:
Cant believe I forgot to call....</font>

Just called, was signed up with no problems!!! http://www.flyertalk.com/forum/biggrin.gif