Virgin Australia Velocity - Thoughts on the new website?
When it launched yesterday with the new design, it had plenty of bugs..noticed tonight that it seems to be running a lot better.
What does everyone like/dislike about the features and navigation?
Personally it reminds me of Delta too much, and on the laptop the text size is out of alignment and goes big/small all over the place.
Don't like the fact that it won't remember your Velocity number and that you have to re-enter everything on Velocity's own site.
Big on marketing, little focus on how travellers actually use the site. I haven't officially measured, but I think about 80% of the screen area is ads.
It's not enough to one lot of rotating ads, but they think it's a good idea to have 2 lots.
I dislike it immensely - The new website is impractical, it's got the same horrible features of the new AirNZ and JQ home pages.
Pretty is nice, until you need to use it.:mad:
Only the top ~30% of the front page content appears on loading and one has to scroll down to see more.
The old site was far more compact and useful. For a look at a far more practical sites, check the Velocity Frequent Flyer | Frequent Flyer Program of Virgin Australia (http://www.velocityrewards.com.au/content/) web site where everything available on the home page is nicely packaged in a petite widescreen layout.
There is far too much content - as I indicted the New AirNZ and JQ sites have the same issues.
Try bringing the mouse down from the top of the page to a certain point (say after clicking a tab to bring the page up). Before you get to a screen element you wish to access e.g. STATUS or Expand ▼, it gets obliterated with a 'mouseover' activated menu (Experience | Plan | Bookings | Velocity Frequent Flyer | Specials & Offers).
Very poor designing. It's even worse when using a touchpad as it's harder to "circle" the pointer to clear the menu inadvertently activated.
This web site is not the only one with these issues, it seems developers these days assume everyone has a touch screen!
FWIW, the Velocity web page is better as the sensitive menus are smaller and don't obscure so much. (And the Qantas one is very well designed in that respect with its horizontal menus but I guess I should not mention that here :p).
It seems developers these days are making an effort to pander to the pda crowd; unfortunately they are throwing the baby out with the bathwater. (This is also true of the horrible new JQ and AirNZ sites as I have already mentioned)
As for the drop down menus, they make it so much harder to access the basic functions near the top due to the instant 'mouseover' activation.
Examples of how this can be done better are the aforementioned Velocity and Qantas sites.
Agree with your points serfty
I spoke with Velocity today and they are reading all the comments from here and AFF and their IT team is busy making changes and trying to iron out all the bugs
Dec 9, 11, 10:41 am
Just gone in to have a look, trying to book flights SYD-PER-SYD for a Swans game, it SUCKS big time, agree with everything serfty has said.
Go to delta.com - identical, insane design... Hope DJ will not take more bad stuff from Delta:p