Hilton HHonors - Parmelia Hilton Perth hotel Trip Reports and Reviews

I stayed at the above hotel a few nights ago. At check-in I asked about access to the Executive Lounge and was told they did not have one. I then asked if I would be given a complimentary breakfast as there was no Exec Lounge. The check-in person said they would discuss it with the Duty Manager. A few minutes after I arrived in my room I received a call from the Duty manager saying that as they had upgraded me to a suite they would not give me breakfast.

I went down to discuss this with her and explained that this was the first time I had heard this as I have always had complimentary breakfast in either the Exec Lounge, or if there was not an Exec Lounge then in the main restaurant. She refused to budge and said it was hotel policy. I explained that I had just completed a three night stay at the Hilton on the Park in Melbourne where I was upgraded to a suite, given breakfast in the main restaurant (the lounge was closed) and given a complimentary bottle of wine! During my last stay at the Sydney Hilton (New Year 2000/01) I received breakfast, a bottle of wine and a pile of vouchers for drinks at the bar as the Exec Lounge was closed.

Obviously the "no breakfast for Diamonds" is not an Australian policy or I would not have received it in Melbourne and Sydney.

gaza, not acceptable at all, u should have received b/fast, i'd email asiahhonors@hilton.com and complain about it.

Looks like the Parmelia is as bad as the Sydney Airport property.

I'm currently staying at the Parmelia Hilton in Perth on a GLON and they don't even provide breakfast to gold members. (They did the "we've given you a room upgrade instead" line.) They have no executive floor, either.

When I think of the Hiltons which have executive floors and give free breakfast vouchers when the executive lounge is closed, and even drink vouchers for when the executive lounge is closed, the Perth one is just an amazing rip-off by comparison.

I know there are other old posts about this property that say the same thing, so it's not totally surprising, but it is a shame that this hotel still gets away with being so totally sub-standand.

Auckland too gives either 1 breakfast or an upgrade-
and I am Diamond.
I called the Australian HHonors desk and they said yes that was right.

Where in the T and Cs does it say some do and some dont?

Auckland too gives either 1 breakfast or an upgrade-
and I am Diamond.
I called the Australian HHonors desk and they said yes that was right.

Where in the T and Cs does it say some do and some dont?

Hilton International plc seems to have loosened up the T&Cs for hotels. I have been told that they can choose to offer a welcome amenity in lieu of breakfast or even executive lounge access.

So the more-common-than-rare non-perceivable upgrade will be given along with a small welcome amenity for long-term stays as time goes on. It looks like Hilton HHonors is cutting back on all fronts still. If the 30-60% HHonors devaluations, the sudden elimination of HHonors mutual funds, and the lack of and curtailment of point savers were not enough, now we have this breakfast issue and even lounge access issue -- even for Diamonds.

Stayed here recently, end of May. We are Diamond. Upon check-in, didn’t ask for anything special, knowing the difficulties people here have had. But was very pleasantly told we were upgraded to a King room (booked Queen, hoping for this). I thanked them. Later, they sent a A$65 bottle of sparkling wine (instead of the usual wine) up to the room. Quite satisfied, all in all (as noted elsewhere, no Exec Lounge here).

They do not supply breakfast when upgraded, a policy we understood. But if you exit the hotel, turn right and cross St. George’s Terrace, there is an Irish Café which we really enjoyed – very short walk.

Things were good until check-out. Noticed no bill under the door. Called down, asking what happened to Zip check-out. Was told “we only do that for Friday night stays, and upon request at checkin.” This is the FIRST time I can remember not having the Zip checkout be automatic – easy checkin and checkout is a benefit that I value very highly.

They also charged us $3 more/day for the valet parking than we expected, but made the change when I showed them a copy of the Confirmation of the booking.

Stayed at the Parmelia Hilton, Perth two weeks ago for 6 days at the end of May and hit lucky with the autumn weather - sunny and warm every day with cool evenings when the sun went down. Although the hotel is quite old, we were pleasantly surprised and thought it was in a good location, just about 10 mins walk from the city centre and also Swan River harbour and restaurants area. As Diamond we were given an upgrade to a huge room(929) with a balcony and partial view of the Swan River. In the US, this would probably be classed as a Junior Suite and is similar in size to those types of room we have been given there. The view of the river was partially blocked by a new office building, which had been built extremely close to the Hilton and would have completely blocked the views of many of the rooms on all floors between our room and the lifts. The room had not been modernised recently and was furnished with old traditional furniture and had a large bathroom with double basins, seperate bath and walk-in shower. No complaints - it was very clean and all in good condition. I was led to believe that some of the floors have been modernised and upgraded. There was no Executive Floor and as I had read here that they didn't give breakfast vouchers, only upgrades, we booked a Bounceback rate including breakfast which wasn't much more than the room-only rate. As well as the upgrade, we were given a bottle of red wine and a large bowl of fruit on arrival and 2 bottles of water each day. Ate one night in the hotel at the Adelphi Steak House restaurant and thought the meal was good value.

Overall, we found the hotel very clean, like most of Perth city, staff and concierge were very pleasant, helpful and friendly and would definitely go back. Would also recommend the open-top bus tour which costs A$25 for a 2-day ticket. It's a hop on/hop off tour with commentary which tours the city and surrounding area and is extremely good value. It departs from the Swan River harbour area, although you can get on at any of the stops.

Stayed in Perth about 8 weeks ago, spent most of the time at the Hyatt (awesome hotel) as compared to the Hilton. Tho the hilton is in a better location.

I found the staff, service, all round quality of the property below par. Everything about them was either about cutting corners or trying to squeeze as much as they could out of you.

So i arrive early (noted in my res), I had a larger $7k+ booked hilton event booked at the hilton starting that day - I came suited and wanted to leave my bags in the room, I called the night before and also when I made my reservation and res notes. They said - we have no room for you. I said i'm happy anywhere. they said no. Come back at 10am. So I did.... still no room, they said they'd meet me at the function room 30 mins later with keys... no such thing... come 2pm, still no checkin, so about 4pm, they let me checkin - after having to go back to the desk and wait for 45 minutes... are they serious??? seems they are!

HH Gold - no upgrade, no b/fast voucher, nothing except some fruit (1 apple, some grapes and an old rotting bannana). That was my amenity. I asked for b/fast, they declined. I have never encountered a hilton in australia so adherent to policy. Hilton Bris, Melbourne, ex Sydney properties and Melb Airport are all flexible, friendly and always get a nice warm hearty breafkast plus an upgrade AND an amenity such as Brisbane (always a bottle of champagne, belgium choclates, 2 bottles of water and fruits), Melbourne Airport (fruit and cheese platter with bottle of wine), Melbourne (bottle of wine, water and a hand made dessert of choclates).... . Don't expect much at all from the Perth Hilton (but maybe we're too spoiled at the other hilton properties in Australia as HH Golds). Even though Melb Airport doesn't have an exec lounge - they know how to make up for it - jnr suites with sweeping views of the runway, the cheese, fruit platters and wine and the amazing breakfast in airo.

Meanwhile back at the Hilton Perth - The room card was not coded up for the gym, had to go back and ask. Then the card locked me out of the room when i came back from the gym. The phone service was expensive compared to the hyatt (i believe they charge in increments for the first 15 mins, then it's untimed, that's a first for me getting charged by the increments in an aussie hotel. And a late checkout? keep wishing. OK - we'll give you 30 mins extra. I've never encountered this - all other hiltons in Australia are more than happy if you need to check out at 4pm i've found.

walls are paper thin. tv is old, bathroom needs updating. beds and comfort in bed have a lot to be desired. Really big drop after the quality of the hyatt in perth.

Oh and that event.... they said I wouldn't receive any of the $7-8k in venue hire... because I had to have booked at least 10 room nights. Go figure hilton perth.

for the price (granted I paid for my nights accom there A$270/night), I expected a whole lot more for my queen standard room. Ah well... i'll never be staying here again. It's back to the regency club rooms at the hyatt with great service, great lounge, great pool, and value for money. Occasionally they do have good rates on friday nights. But jeez, I would still not stay there even if I had to rack up a stay, i'd just ruffle the sheets and leave!

Stayed in Perth about 8 weeks ago, spent most of the time at the Hyatt (awesome hotel) as compared to the Hilton. Tho the hilton is in a better location.

I found the staff, service, all round quality of the property below par. Everything about them was either about cutting corners or trying to squeeze as much as they could out of you.

Sorry to hear about your bad experience. I had read very mixed reports about this hotel and was a bit uncertain about booking it. My expectations were pretty low but in our case they were were exceeded and we were well treated. Upon arrival without any prompting, the receptionist told us that as Diamond we had been upgraded, which was a good start. We got a huge room with partial river view, which was an extra plus. They didn't have to give any extras, but a bottle of wine and bowl of fruit were also in the room. Staff in the restaurant were very friendly, especially the waitresses from Glasgow and Budapest who were most very chatty. Each morning, they also kept asking if we needed any more food from the buffet before it was closing. Concierge also gave us useful tips on tours and boat/train/bus times and was most helpful. When I asked for a late check-out from the standard 11am time(which all our 3 Australian Hiltons had), it was no problem getting a 3pm check-out time and this gave us an extra few hours in Perth, which my wife put to good use at the Harbourside shopping mall!

I agree that the Melbourne Airport Hilton is much better, but it is a very new property. However at that hotel, we thought the breakfast restaurant service was very poor and we were treated very badly. A waitress put us at one table and a few minutes later a waiter came along and started complaining about us sitting at that table and then a small argument between the staff - not a vary good start to breakfast. Wanted to have a swim in the morning but the pool was closed for some reason, so although we got a nice upgrade there, the overall experience was disappointing.

I've said it before that it all boils down to individual's experiences at the time. I've had bad stays in several hiltons including the UK and US and then read great reports by other FT members. Overall, I'm not raving about the hotel but we enjoyed our stay at the Parmelia Hilton in Perth, which just goes to show how people's opinions can differ. I think that the customer service that one experiences at the time and staff attitudes can make a big difference to a stay and we were lucky.

I found the staff, service, all round quality of the property below par. Everything about them was either about cutting corners or trying to squeeze as much as they could out of you.
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walls are paper thin. tv is old, bathroom needs updating. beds and comfort in bed have a lot to be desired. Really big drop after the quality of the hyatt in perth.


I have to agree with all of the that. The Sheraton Perth, while being unimpressive in some ways and having smallish rooms, has vastly better staff.

As someone who now has no status with Starwood but Gold with Hilton, I'd stay at the Sheraton. They treat nobodies better than the Parmelia treats elites.

Im currently backpacking in Oz for a couple of weeks, and after spending New Years in the bush, I was in much need of a real bed, shower, room service etc.

I booked a room at the Hilton Perth for what I thought was a bargin rate of 55 UK pounds.

Now when I checked in, I was dirty. I had not showered in 3 days, I stank, was sweaty, was a real mess. I could understand that even though a Hilton Gold, I didnt get any upgrade, or Exc lounge use. I just got a simple room and a voucher saying that I could get a free breakfast.

The room was very nice and the bed was great. In the morning I had a nice full english breakfast. Over all happy. Not a bad hotel at all with the price at 55pounds.

I could understand that even though a Hilton Gold, I didnt get any upgrade, or Exc lounge use. I just got a simple room and a voucher saying that I could get a free breakfast.

The room was very nice and the bed was great. In the morning I had a nice full english breakfast. Over all happy. Not a bad hotel at all with the price at 55pounds.

Don't think this hotel has an Executive Lounge, at least it didn't when we were there last. Although we thought the hotel was old, we found it clean and pleasant and in a good location. £55 is a great rate.

Good to know they now offer complimentary breakfast to Golds.

Anyone stayed there recently ?

Received both room upgrade and full breakfast, plus 2 bottles of water each day.

Was expecting the worst with all the negative reports here, but was pleasantly surprised. The rooms could do with new carpets and furnitures, but the bathrooms were fine with seperate shower stall and appeared to have been renovated in recent years.

Hardly the best Hilton I have stayed at, but in terms of HHonors recognition I couldnt fault them.