Etihad Airways Etihad Guest - Question for Etihad Limo

Hi guys!

Just want to post a question who flew in J for eithad. I know there a limo service. What if my whole family of 3 is traveling on J. Do we get 3 limos???

The issue here is that we are going on a rather long trip and we are afraid that one limo cant fit all 3 bags.

Give them a call. More than likely they'll provide 2 for you.

I agree with what Jinxy said. Up to one limo per qualifying passenger, so explain your quantity of baggage and order two if that is required.

Make sure that any limo ordering is well before the 24hr window before the first ticketed flight.

Let us know how Etihad's limo agency handled your request.

Somewhat related question about Etihad limo.
Plan on traveling (AA award) KWI - AUH (forced overnight)-JFK- SFO.
KWI-AUH is in J, AUH-JFK in F.
Is there any limo service available for us (either on arrival to AUH or departure from AUH)?
TIA

Yes both Paul. Just give them a call to book

Yes both Paul. Just give them a call to book

Actually no, transit pax do not qualify for a limousine on EY. Transit is defined as less than 24 hours by the airline.

Thank you for your replies.
After reading ijgordon's post here:
http://www.flyertalk.com/forum/etihad-airways-etihad-guest/1283520-chauffeur-booking-via-call-center-codeshare-headache.html
I am not sure I want to even ask or try :(

Actually no, transit pax do not qualify for a limousine on EY. Transit is defined as less than 24 hours by the airline.

Sorry must of skipped the word transit!

Still worth giving them a call....EY's service with limo's is actually very good and reliable

Integration between EY and AA is hardly seamless. If it's any consolation, AA totally botched our booking on Christmas Eve by spelling the name of the second pax incorrectly, despite having her AAdvantage account in front of them to deduct the miles from. It resulted in a cancelled ticket, the award availability was gone and we had to rearrange all of our plans.

Judging by your initial and departure airports, there is no limousine service. See http://www.etihadairways.com/sites/etihad/global/en/experienceetihad/attheairport/pages/GuestTransfer.aspx

Also note the fine print on transit pax.

Does anyone know if all revenue Pearl Business fares include the limo transfers? Many thanks.

I agree with what Jinxy said. Up to one limo per qualifying passenger, so explain your quantity of baggage and order two if that is required.

Make sure that any limo ordering is well before the 24hr window before the first ticketed flight.

Let us know how Etihad's limo agency handled your request.


Yup Will do! I am flying out from sin. Any idea what kind of car they will be sending?

Does anyone know if all revenue Pearl Business fares include the limo transfers? Many thanks.

Yes.

I did a F award MLE- AUH-LHR. They had quite a few black 520d BMW's for their "limos".

Yes.

I did a F award MLE- AUH-LHR. They had quite a few black 520d BMW's for their "limos".

Where was your limo transfer? In LHR?
Did you do a stopover/transit in AUH (any limo service there)?

Where was your limo transfer? In LHR?
Did you do a stopover/transit in AUH (any limo service there)?

It was at LHR. I didn't do a stopover, just had 3 hrs there. 15 mins massage was ok, TG has them beat at BKK by a long shot. I suggest for all those on 2am (or so) flights to eat at the lounge, then sleep, as they don't do a full dinner service.

Yes.

I did a F award MLE- AUH-LHR. They had quite a few black 520d BMW's for their "limos".

Good to know, thanks. I had thought I heard that "super-discounted" Pearl fares excluded limos but must have been a dream (or nightmare ;))

Good to know, thanks. I had thought I heard that "super-discounted" Pearl fares excluded limos but must have been a dream (or nightmare ;))

Oh, not sure, i was on a F award.

Good to know, thanks. I had thought I heard that "super-discounted" Pearl fares excluded limos but must have been a dream (or nightmare ;))

Must have been a nightmare :)

Only exclusions from limo AFAIK are destinations where there isn't one, transit at AUH, and any situation you find yourself in where you can't satisfy the 48 hour advance booking requirement (last minute ticket purchase, airport upgrades, op-ups).

I thought I read somewhere that AA redemptions were not eligible for limousine service, however I certainly, as have other FTers, managed to book the vehicles.

I thought I read somewhere that AA redemptions were not eligible for limousine service, however I certainly, as have other FTers, managed to book the vehicles.

IIRC, if you redeem miles for a ticket on Etihad, you're still eligible for limo service.

The other time you are not eligible is if you book the EY flight as an AA code-share or VA code-share (EY operated by AA/VA flight number). In this case, Etihad does not provide chauffeur service.

Actually no, transit pax do not qualify for a limousine on EY. Transit is defined as less than 24 hours by the airline.

We had the limo service to/from Mafraq Hotel on 25 Jan 2010 from EY48 ex DUB going to EY602 same day. Airport hotel was full.

A note of caution if anyone is thinking of using the EY limo service on arrival in DUB. Limos are not allowed to use the dedicated bus/taxi lanes. From EY045 ( 0750 arrival) the limo to Heuston station took 70 minutes on a midweek morning. I missed the prebooked train for ORK. Bus would have been quicker.

We had the limo service to/from Mafraq Hotel on 25 Jan 2010 from EY48 ex DUB going to EY602 same day. Airport hotel was full.

I dare say this is because the airport was full, and not a dedicated limo service because you were in transit.

I thought I read somewhere that AA redemptions were not eligible for limousine service, however I certainly, as have other FTers, managed to book the vehicles.

IIRC, if you redeem miles for a ticket on Etihad, you're still eligible for limo service.

The other time you are not eligible is if you book the EY flight as an AA code-share or VA code-share (EY operated by AA/VA flight number). In this case, Etihad does not provide chauffeur service.

Worked for me using AA miles. Once you book your ticket, get the EY PNR as well. Go to their website:

http://www.etihadairways.com/sites/Etihad/_layouts/etihad/obe/limolanding.aspx

Enter details and if it lets you book it, you should be ok.

IIRC, if you redeem miles for a ticket on Etihad, you're still eligible for limo service.

The other time you are not eligible is if you book the EY flight as an AA code-share or VA code-share (EY operated by AA/VA flight number). In this case, Etihad does not provide chauffeur service.

That is wrong
• Code share flights:
a. All guest holding code-share ticketed, marketed by other airlines but operated by Etihad are eligible for Etihad Chauffer service.
b. Other airline operated flights marketed by Etihad are not eligible.

That is wrong

Oops.. My bad! Got confused there.

Wanted to mean the other way round. EY flight number but operated by AA or VA.

If transit is defined as 24 hours or less, then if we do a stopover in AUH, does that mean they will give us AUH limo service?

Is same true of JFK? Or, actually no "transit" limitation listed on Eithad website (http://www.etihadairways.com/sites/etihad/global/en/experienceetihad/attheairport/pages/GuestTransfer.aspx).

Many thanks for your help in advance.

hey! i called them! givin me 2 sedans!

Any idea what type of car does EY provide to its first class customers in LHR ?

Hi all

I am flying 1 Feb CDG/AUH on EY metal but it is an AA ticket/codeshare in J. I then have a same day connection on an EY ticketed codeshare AUH/BOM but operated by Jet in J as well. I am coming to the conclusion after reading this thread that I may not be able to avail myself of the car at BOM please someone tell me I am wrong. Pretty please.

Happy travels.

Any idea what type of car does EY provide to its first class customers in LHR ?

From memory a Mercedes E class or BMW 5 series most of the time.

Does anyone know what they usually provide in JFK and AUH?

I read in another thread that at AUH they might give Audis, Volvos, Stations wagons, Chevy Caprice/Malibus. Seems like a wide range.

Flying out of MAN to AUH in January and booked Etihad Limo service to get me to Manchester. Anyone know how flexible they are re pick up times. Am a bit anal about getting to the airport in plenty of time also want as much time as possible in the lounge!

Flying out of MAN to AUH in January and booked Etihad Limo service to get me to Manchester. Anyone know how flexible they are re pick up times. Am a bit anal about getting to the airport in plenty of time also want as much time as possible in the lounge!

When you phone to confirm, they ask you the exact timings in case you live up a country track miles from anywhere. I get there about 90 minutes before the flight and noboidy seems to worry..

Just remember the lounge is OK but it really is only a lounge....

there is a first class flight on etihad from manchester uk to sydney. the first leg is in business class as there is no first class out of manchester.

would I get a car for 100 miles as for business class passengers or the 150 miles for first class?

Does anyone know what they usually provide in JFK and AUH?

I read in another thread that at AUH they might give Audis, Volvos, Stations wagons, Chevy Caprice/Malibus. Seems like a wide range.

Was in New York recently, they used Lincoln Town Cars. At other times have got a Navigator.

In AUH its almost always Audi A6's.

How flexible are they when arriving at the airport? I want to do some stuff at the airport before taking the limo.

How flexible are they when arriving at the airport? I want to do some stuff at the airport before taking the limo.

They phone you up and ask you what time you want picking up, so flexible as you want.

T

Will they do a pick-up the night before the 09:15 flight from LHR? I live quite a distance from the the airport and don't fancy a 4am start the morning of the flight!

Will they do a pick-up the night before the 09:15 flight from LHR? I live quite a distance from the the airport and don't fancy a 4am start the morning of the flight!

Officially no, but give them a ring and explain. They've done it for me before.

Can a limo be used LGA-JFK..I presume not?? Thanks.

Can a limo be used LGA-JFK..I presume not?? Thanks.

If you're arriving into LGA on an EY flight then I see no reason why not.

Call them and ask. Unless its specifically excluded in their T&Cs I can't see why they'd refuse.

Having re-read that it seems more likely you're arriving into LGA on another carrier and departing JFK on EY?

This makes it trickier, as I doubt the limo would park to wait for you, so you'd have to guarantee that you'd be outside waiting for it. That would be my best guess, but call them and ask.

I have made two bookings several days ago for flights that are a week out. Still haven't received any confirmation, the website said I should be getting something within 24h, is this normal? Thanks

I usually get a phone call the day before travelling.

One week ago I flew to Bangkok's Don Meuang airport landing 21.30 and departing on Etihad at 03.00 Suvarnabhumi airport, they picked me up without any problem at DMK, it's a 50km trip.

Bad idea really to open a LCC airport (Oct first) 50kms from the main airport, so called to de-congest a newly opened airport (6 years) and awaiting investments to expand the new airport.

Reality is they now have the new airport good for 45 million passengers and the old, good for 35 million.

No expansion needed, millions of travellers will need to commute and add 2h of travel time.
AOT (Airport Of Thailand) don't care for travellers needs.

Seems they have a free bus running every 30 min for those who can't/won't afford a taxi.

If I bring my secretary in Y, would they let her join the car? Talking about AUH specifically, but also in general.

If I bring my secretary in Y, would they let her join the car? Talking about AUH specifically, but also in general.

Normally it's fine as long the pick up/drop off are the same. ;)

The driver won't really care -at least most of the time- if it's 2 pax or 1 :D

Just planning a future trip and have a few questions.

There are 3 of us going to be traveling in our family from BKK-DXB one way in J Class.

As I am making 3 seperate bookings on the website for the 3 of us I assume we can all get a limo each (Prefer Sedans) if we need?

If so would timing all 3 of the limos to collect us at the same time be problematic?

How long before departure and after arrive is collection (or is that something you organise with their team)?

Lastly how long is the drive from AUH-DXB specifically the Jeremiah Beach in DXB (have heard everything from 1hr to 1hr45min as its further out)?

You'll find the link company will over you a large limo if you are all being picked up at the same address, or the others can be picked up en route.

You could insist on 3, but you will find that you'll be picked up, and arrive at different times.

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You'll find the link company will over you a large limo if you are all being picked up at the same address, or the others can be picked up en route.

You could insist on 3, but you will find that you'll be picked up, and arrive at different times.

Either way with all the luggage we have we need 2 (Sedans not Van). Hopefully the drivers won't be that far apart arriving.

Either way with all the luggage we have we need 2 (Sedans not Van). Hopefully the drivers won't be that far apart arriving.

Unsure about J class, but F class in Australia is a choice of a Holden Statesman (used to be an Audi but has been downgraded) or for 2 or more pax with luggage than a Mercedes Viano.

Just planning a future trip and have a few questions.

There are 3 of us going to be traveling in our family from BKK-DXB one way in J Class.

As I am making 3 seperate bookings on the website for the 3 of us I assume we can all get a limo each (Prefer Sedans) if we need?

If so would timing all 3 of the limos to collect us at the same time be problematic?

How long before departure and after arrive is collection (or is that something you organise with their team)?

Lastly how long is the drive from AUH-DXB specifically the Jeremiah Beach in DXB (have heard everything from 1hr to 1hr45min as its further out)?

I assume you mean BKK-AUH. At AUH there are plenty of limos in line. It has to be prebooked but you organize it on spot. Just go to the desk, and your booking should be ready.

Check out the distance to hotel by google maps but depending of the time of day I doubt the driving time will be that much based on memory.

I assume you mean BKK-AUH. At AUH there are plenty of limos in line. It has to be prebooked but you organize it on spot. Just go to the desk, and your booking should be ready.

Check out the distance to hotel by google maps but depending of the time of day I doubt the driving time will be that much based on memory.

Thanks :)

Thanks :)

AUH to DXB (Jumeira) is an hour in quiet traffic. Then again, I've also known it take 3 hours. Traffic is unpredictable in the UAE.

AUH-Jumeirah Hilton should take circa 45/50 mins. Maybe an hour. Traffic can be bad but that's the same as anywhere IME & you would be unlucky for it to take longer than an hour.

I must not have had enough coffee this morning, so can someone clear this up for me please. I'm flying first class LHR-AUH-LHR. Is the limo service in AUH round-trip? In other words; from the airport to my hotel in Dubai on arrival, and back to the airport on departure? Thanks!

I must not have had enough coffee this morning, so can someone clear this up for me please. I'm flying first class LHR-AUH-LHR. Is the limo service in AUH round-trip? In other words; from the airport to my hotel in Dubai on arrival, and back to the airport on departure? Thanks!

Yes.

Yes.

Thanks...! ;)

Are you supposed to receive a confirmation e-mail confirming your pickup from Etihad or the limo company at the time you set up the car service? My reservation was booked as an AA codeshare, operated by EY, and my transportation shows as unconfirmed on EY's website. The call center said I will receive a call from the limo company 48 hours prior to departure, but my concern is that this call will never come, and I'd like to have some proof it was set up. I need to the car service to take my wife and I from AUH to our hotel in Dubai and would hate to arrive in AUH without a car waiting and have to scramble at the last minute to get us to Dubai.

Are you supposed to receive a confirmation e-mail confirming your pickup from Etihad or the limo company at the time you set up the car service? My reservation was booked as an AA codeshare, operated by EY, and my transportation shows as unconfirmed on EY's website. The call center said I will receive a call from the limo company 48 hours prior to departure, but my concern is that this call will never come, and I'd like to have some proof it was set up. I need to the car service to take my wife and I from AUH to our hotel in Dubai and would hate to arrive in AUH without a car waiting and have to scramble at the last minute to get us to Dubai.

I never get any email confirmation. I do usually get a phone call, thought. Be warned, it's literally a "9.30am at your hotel, OK? Great. Bye".

Take a screenshot to show you've booked the car, and if no confirmation comes via phone, you'll be able to get a transfer at the airport anyway. There are always a line of Etihad drivers waiting to take J/F pax as there are so many arriving at any one time.

I never get any email confirmation. I do usually get a phone call, thought. Be warned, it's literally a "9.30am at your hotel, OK? Great. Bye".

Take a screenshot to show you've booked the car, and if no confirmation comes via phone, you'll be able to get a transfer at the airport anyway. There are always a line of Etihad drivers waiting to take J/F pax as there are so many arriving at any one time.

Good to know you never get an e-mail confirmation and that you can also get the cars upon landing in AUH. It shows up as unconfirmed on EY's website, but the call center is saying its confirmed and to call EY 48 hours ahead of time just to re-confirm and that I should also get a phone call from the service around 48 hours prior to departure as well.

My concern is that nothing will happen and I wanted to be able to show them proof of confirmation, but it looks like that's not possible (I like to have all my ducks in a row with all my details with me in case there are any issues lol). I'll just go with what the call center told me for now, and follow up as they told me, knowing that I can always get a car upon arrival at AUH to take us to Dubai.

If you've heard nothing 24-12 hours before your flight, give EY a call. If it was picking you up to head to LHR, for example, I'd be a little more concerned. But in AUH, there are always cars around. I've even managed to pick one up when I've been on a Plusgrade upgrade, and therefore not technically entitled to one.

Thanks for the information, I usually just fly into DXB on EK or BA but this time we wanted to try EY. I googled taxi fares from AUH to Dubai and they seem to around 200 AED which seems reasonable, so worst case, the wife and I will just hop in a cab at AUH to our hotel in Dubai.

Yeah, taxis aren't ridiculous.

I'm not a massive fan of EY's F product vs EK's (assuming you're on the A380). However I always try and fly EY J over EK J, as I find it far superior.

I wrote a TR comparing BA F to EK F (with a hint of EY Y thrown in there) a while ago. Have a read if you've got a spare 5 minutes. http://www.flyertalk.com/forum/trip-reports/1396097-tr-ey-lx-fz-ek-9w-ul-ba-aa-y-j-f.html

Yeah, taxis aren't ridiculous.

I'm not a massive fan of EY's F product vs EK's (assuming you're on the A380). However I always try and fly EY J over EK J, as I find it far superior.

I wrote a TR comparing BA F to EK F (with a hint of EY Y thrown in there) a while ago. Have a read if you've got a spare 5 minutes. http://www.flyertalk.com/forum/trip-reports/1396097-tr-ey-lx-fz-ek-9w-ul-ba-aa-y-j-f.html

Great review. I echo your feelings regarding BA F vs EK F, although BA is still really good (better than what I'm used to on AA, although I feel AA's new 777-300 F my have caught BAs). We are flying EY J (F doesn't appear to be even offered on our ORD-AUH flight) this time, which does appear nicer than EK J since the seats appear to be staggered on EY. The wife and I cashed in some AA miles for November of this year to travel F on EY from LHR-MLE, never travelled EY F so I'll be interested to compare their suites to the EK suites.

One more question on the car service, assuming it works out, does the driver greet you upon exiting immigration at AUH with a sign or is there a special EY Chauffeur service desk in the arrivals hall? I've actually never used an airline provided car service, despite having the option in the past, so this will be a first for me.

Great review. I echo your feelings regarding BA F vs EK F, although BA is still really good (better than what I'm used to on AA, although I feel AA's new 777-300 F my have caught BAs). We are flying EY J (F doesn't appear to be even offered on our ORD-AUH flight) this time, which does appear nicer than EK J since the seats appear to be staggered on EY. The wife and I cashed in some AA miles for November of this year to travel F on EY from LHR-MLE, never travelled EY F so I'll be interested to compare their suites to the EK suites.

One more question on the car service, assuming it works out, does the driver greet you upon exiting immigration at AUH with a sign or is there a special EY Chauffeur service desk in the arrivals hall? I've actually never used an airline provided car service, despite having the option in the past, so this will be a first for me.

EY J is great. Every seat have aisle access without tripping over the person next to you (watch and learn, EK and BA).

There's a desk. It's well signposted, but it's just to the right of the exit doors as you come through into the arrivals hall.

Excellent, thanks again!