WallabyD
Nov 17, 11, 10:32 pm
I am hoping Someone can please help me.
In January of this year, I had booked two roundtrip tickets for my fiance and I from Boston, to Perth Austraila covering a 24 day period throughout Australia with a stopover on the return in Tahiti before heading home to Boston. I booked all legs using AA miles through AA as soon as the flights became available on the calendar. All flights in business/first class.
However, upon going online to print out all flight leg confirmations, I noted that my Friday night red eye flight on January 6th from Papeyete thru LAX on to Boston had been rescheduled for two days later! I in turn called AA international awards to inquire. They told me the following:
"That I was ticketed for this flight in January 2011. However, there was a flight change with Air Tahiti Nui in March and Air Tahiti in turned pushed us to their Saturday night flight. In October, there was another flight change and we in turn got pushed to their Sunday night flight."
The problem here is, that there is still an overnight flight on Friday, January 6th, but it leaves 50 minutes later than our original! I first asked American to put us back on the Friday night flight but they state there are no award seats available. I then asked the supervisor, why wasn't I notified back in March of this change and again in October? His reply was simply, we still have a month to notify you.
This of course is not sitting well with us. For we will be on the road across Australia for more than 24 days. We can't afford to spend an additional two days in Tahiti (even though this is a Great place to get stuck in) and we have no more time off from work. The only options AA are giving us are:
1. Keep the Sunday flight
2. Cancel the Tahiti to Boston flight.
Neither of these work due to the above in addition to the fact that we can't just cancel this last leg...since we need to get home from Australia. Also, we have paid a substantial amount of non-refundable money out for hotels and rental cars for this month long trip in addition to two roundtrip tickets within Tahiti, totaling over $1000.
Air Tahiti is blaming AA for not notifying us of the original flight change, for they state that if AA did notify us, we could have planned accordingly and/or kept an eye on the flights and once we noted the Friday night flight was back on, we could have requested it. However, now that it's just over a month away and it being just after New Years, the chance of us getting on this flight are slim.
As customers, we Must have some protection for this? For if they cancelled the flight, in turn we weren't notified when we should have been and there is now once again a Friday night flight, shouldn't we have a right to have two award seats on that flight?
Can someone please help us?
Any recommendations?
In January of this year, I had booked two roundtrip tickets for my fiance and I from Boston, to Perth Austraila covering a 24 day period throughout Australia with a stopover on the return in Tahiti before heading home to Boston. I booked all legs using AA miles through AA as soon as the flights became available on the calendar. All flights in business/first class.
However, upon going online to print out all flight leg confirmations, I noted that my Friday night red eye flight on January 6th from Papeyete thru LAX on to Boston had been rescheduled for two days later! I in turn called AA international awards to inquire. They told me the following:
"That I was ticketed for this flight in January 2011. However, there was a flight change with Air Tahiti Nui in March and Air Tahiti in turned pushed us to their Saturday night flight. In October, there was another flight change and we in turn got pushed to their Sunday night flight."
The problem here is, that there is still an overnight flight on Friday, January 6th, but it leaves 50 minutes later than our original! I first asked American to put us back on the Friday night flight but they state there are no award seats available. I then asked the supervisor, why wasn't I notified back in March of this change and again in October? His reply was simply, we still have a month to notify you.
This of course is not sitting well with us. For we will be on the road across Australia for more than 24 days. We can't afford to spend an additional two days in Tahiti (even though this is a Great place to get stuck in) and we have no more time off from work. The only options AA are giving us are:
1. Keep the Sunday flight
2. Cancel the Tahiti to Boston flight.
Neither of these work due to the above in addition to the fact that we can't just cancel this last leg...since we need to get home from Australia. Also, we have paid a substantial amount of non-refundable money out for hotels and rental cars for this month long trip in addition to two roundtrip tickets within Tahiti, totaling over $1000.
Air Tahiti is blaming AA for not notifying us of the original flight change, for they state that if AA did notify us, we could have planned accordingly and/or kept an eye on the flights and once we noted the Friday night flight was back on, we could have requested it. However, now that it's just over a month away and it being just after New Years, the chance of us getting on this flight are slim.
As customers, we Must have some protection for this? For if they cancelled the flight, in turn we weren't notified when we should have been and there is now once again a Friday night flight, shouldn't we have a right to have two award seats on that flight?
Can someone please help us?
Any recommendations?