Hilton HHonors - Why do difficult to make an award reservation?

I can't find any link to show award availability on line, so I call HHonors.

They ask a half dozen questions (besides the necessary ones) to find if there are rooms:

1) Name
2) Address
3) Hhonors number
4) Smoking
5) Children
6) Are you part of a convention?
7) Are you with a group?

Shouldn't the agent just need the location and date of my arrival? Why is all the other info necessary? They only need it if there is space!

I agree: I believe they should wait with all those ??s until they find availability that interests you.

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Play the travel game 3 vacations into the future!

I agree, those questions are horribly annoying. But if you are politely assertive, I think you can cut through the B.S.

Start out with, "I'd like to check award availability at ________ on the following dates." When they start with the list of questions interrupt with, "I'm not sure I even want to make a reservation, I just want to know availability. Can't you just look that up?" (I'm almost positive they can.)

Be insistent. If enough of us get assertive, perhaps HH will modify the script or officially give the reps a little more leeway.

And like the voices on the line at so many toll free numbers, IME service varies widely: from "this must not be a drug free workplace" to "would you send me your resume".

The latter is like hitting the jackpot at Vegas, and thats when I usually ask for a supervisor to pay a compliment, relate my bad experiences with the others, and let the sup. know they should keep so-and-so satisfied.

Now, this all could be solved with online reward booking, couldn't it? Imagine the cost savings, Hilton!

[This message has been edited by Rut Dog (edited 11-19-2002).]

I get a different treatment. Any time I call any Hilton 800 number about anything they wanna know my pin number. D*A*M*N annoying.

MisterNice

Huh? I must be getting lucky because I don't have any problem just getting availability. I just ask "are you showing availablity for XXX".

I NEVER give them my pin. I frankly do not trust them! I just get my awards certs online.

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Randy
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HH Gold; WN CP

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by zrs70:
I can't find any link to show award availability on line, so I call HHonors.

They ask a half dozen questions (besides the necessary ones) to find if there are rooms:

1) Name
2) Address
3) Hhonors number
4) Smoking
5) Children
6) Are you part of a convention?
7) Are you with a group?

Shouldn't the agent just need the location and date of my arrival? Why is all the other info necessary? They only need it if there is space!</font>


I'm just curious is there a rule,which prohibit using, awards as part of a convention or if I am with a group??

What happens if I am part of a convention or with a group and the convention is not at the their property?


AndrewM

Compared to making a Disney reservation, calling HHonors is a piece of cake. Before even looking at availability, Disney asks for zip code, name, number, address, number of people, NAMES of people, AGES of all kids, room preference, EMAIL address, then spends 5 minutes adding this info into the computer so that when you call again you won't have to give the info again- BUT- when you call again they don't have the info and you must do it again even after saying you have already done this 10 times!! Guess where we don't stay anymore!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LUVSWA:
I NEVER give them my pin. I frankly do not trust them!</font>

But they have it on their screens anyway... http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rut Dog:
Now, this all could be solved with online reward booking, couldn't it? Imagine the cost savings, Hilton!</font>

Funny, that FAQ section (http://www.hilton.com/en/hhonors/faqs.jhtml#7) on the HH site says the following:

"Currently, HHonors Reward stays can not be booked online. However, this will be a new feature online in 2001." http://www.flyertalk.com/forum/biggrin.gif