Hotel Deals - [EXPIRED] Error Fare - Hilton New York at 30 USD per night

Hi,

just came across what seems to be an error fare at Hilton NY. Travel dates Jan 2-3 2012 brings up ALL rooms at 20 USD per night + tax.

Booked a room and received confirmation email.

Haven't checked other dates.
David

Suites are working also more dates avail.^

Sorry but which hilton is it? Hilton NY or Hilton millenium - I do not see availability with Hilton NY for Jan 2-3

Suites are working also more dates avail.^

i couldnt find other dates what dates did u find?

Sorry it showed the 30 for a 4 day booking. But on the final screen only the 2nd was 30.

i couldnt find other dates what dates did u find?
Pick days beginning 01 January (dont seem to work in December.)
Valid for 1 night stays or multiple night stays.
I checked for 01 Jan - 24 Jan and it comes up as $20 a night (rooms) to $50 a night (suites)
Cheaper than renting an apartment in Manhattan :)

seems like it is just the nights of the 1-3, i booked two nights in a suite, Sunday night is $20/night, and Monday is $30 per night...if you try to book Tuesday evening, it jumps to $319 for that night (at least it did for me). And you can cancel up until 1 day prior...so no risk...book away!

Interesting. Availability keeps changing and the website is quite flaky, but I was able to book on the executive floor for $30. What an excellent deal... now to figure out if I will actually be in the NY then

Booked a night for Jan 1 and Jan 2 for $20 and $30 - Don't think I can go but can always cancel

What site is everyone booking on?
On Hilton.com, I can't find anything in Jan. for less than $219.

I am guessing FTers have grabbed all available suites. Now only rooms show for Jan 1-3.

What site is everyone booking on?
On Hilton.com, I can't find anything in Jan. for less than $219.
http://www1.hilton.com/en_US/hi/hotel/NYCNHHH-Hilton-New-York-New-York/index.do

It is $20 for the night of Jan 1st and $30 for the night of Jan 2nd.

Who took my suite?? :D
Thanks OP! Nice find, share appreciated. Grabbed 1/1 & 1/2.

Now $20 and $50 for the second night. Should I call the hotel to see how I get the second night for $30?*

Mike

*This was a joke and only a joke. If it were serious, this FTer would be seeking Witness Protection.

Who took my suite?? :D
Thanks OP! Nice find, share appreciated. Grabbed 1/1 & 1/2.

Maybe I`m guilty got one for 29 senior rate.:D

If it were serious, this FTer would be seeking Witness Protection.

lol

is it gone cheapest room seems to be 209

Still working on Hilton`s site

Too late for suite BUT got myself a King club room for 01/01 & 01/02.

woo hoo! Just got 1/1-1/2 for $30 :D

Thanks OP now to see if they cancel.

King Executive Tower for 1/1-1/2.

Seems to be corrected on Hilton.com

Maybe I`m guilty got one for 29 senior rate.:D

the AARP Army wins again.....

In for a $26 mini suite on 1/1. Thanks OP!

I snagged a suite as well. How has Hilton handled mistake fares like this in the past? Cancelled, offered comp or honored?

Awesome find! Don't know if I'll be able to go...hopefully I can find reasonably priced rooms over the weekend (highly doubtful).

Yeap, seems to be gone! Thanks to the OP! I'm in for an Executive room on 01.& 02.01.

Awesome deal. Sadly, I missed it by five minutes. Yes folks, this is what the Hotel Deals forum is all about. ^

Gone I think.

Yeah, I think it's gone. I got Exec Suite for $26 a/i. I'm curious, too, what Hilton does with mistakes.

If nothing else, any of us who actually go can meet for a drink in the bar!

Argh. Got to the final page, confirmed, and they changed the price in the final confirmation. Thanks to the OP!

Mike

Just made a reservation that was displayed as $20/night for Jan 1-3, but on the confirmation page it came up as $269/night. Looks like I was seconds too late (damn the USPS delivery...).

I snagged a suite as well. How has Hilton handled mistake fares like this in the past? Cancelled, offered comp or honored?

Some properties have handled it well, others have done it horribly. Sit back and wait, I guess.

Sucks :(, I'm passing through JFK on the 5th, I would stay in NY a night or two at those rates!

Thanks OP. Why did I have to sleep in today!?! :(

quick they were... have just received a note from Hilton's Reservation Manager:

"Good afternoon

I see you are confirmed at our hotel for 2 nights in January. It has come to our attention that there is a system error in your rate.

I am so sorry for any inconvenience this has cause you. I wish to extend a special discounted rate of $129 rate per night plus tax."

This was an King Exec Room, going for 309 USD + tax currently.
Not sure if I want to keep the reservation at 129 though.

Any others that received the mail?
David

Ugh! I haven't gotten it yet, though I expect I'll be getting one soon. :td:

Bummer..In that case we'll just go to our house in Aspen for New Years. Worth the effort though :)

too late to the party :(

quick they were... have just received a note from Hilton's Reservation Manager:

"Good afternoon

I see you are confirmed at our hotel for 2 nights in January. It has come to our attention that there is a system error in your rate.

I am so sorry for any inconvenience this has cause you. I wish to extend a special discounted rate of $129 rate per night plus tax."

This was an King Exec Room, going for 309 USD + tax currently.
Not sure if I want to keep the reservation at 129 though.

Any others that received the mail?
David

No email yet... Did they offer you the same room at 129?

yes, it was the same room for 129 (King Exec)

Don't accept the offer. Tell them you booked at this rate and would appreciate it being honored.

Don't accept the offer. Tell them you booked at this rate and would appreciate it being honored.

Great suggestion. Anyone else get an email?

No email for me yet.

Don't accept the offer. Tell them you booked at this rate and would appreciate it being honored.

They would be dumb to give away a room for 20 $. Think about it!

Just the confirmation for me. No other emails.

Got 2 doubles, in case I take the kids.

Rate per night: 20.00 USD 01 Jan 2012 - 02 Jan 2012
30.00 USD 02 Jan 2012 - 03 Jan 2012
Total for Stay per Room:
Rate 50.00 USD
Taxes 14.38 USD
Total 64.38 USD

Total for Stay: 64.38 USD

They would be dumb to give away a room for 20 $. Think about it!

Welcome.

So you joined FT to find deals, book them, and have them get pulled?

There is plenty of history that some are honored and some are not.

Dear Mr. Tmpy,



We are pleased to learn that you chose to book a stay at the Hilton New York today. We have recently learned that between 11:00 a.m. and 12:00 p.m. (EST) today there was a system error that affected the rate that was offered to you. The current rate for the dates that you booked with the Hilton New York today is $409 per night for a One bedroom Suite, plus tax. In light of the system error, and to apologize for any inconvenience you may experience, we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.



We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer.



We thank you for choosing to stay at the Hilton New York and we look forward to welcoming you upon your arrival in January.



Please feel free to reach out to me directly regarding any questions.



Thank you.



Sincerely,







Agnes Torres

Reservation Manager

Hilton New York

1335 Avenue of Americas

New York, NY 10019

Phone: 212-261-5745

Fax: 212-261-5806

Agnes.Torres@Hilton.com

[QUOTE=Tmpy;17416007]Dear Mr. Tmpy,
... we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.
We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer. "

- Got a very similar e-mail from Agnes Torres. My was a simple executive King so the 50% rate is $139.

Booked a king room on the executive floor for $20 this afternoon. Got the dreaded email from Agnes tonight. Bummer.

looks like I missed the party.

Some properties have handled it well, others have done it horribly. Sit back and wait, I guess.
I would personally say this property handled it fairly well. They responded quickly and decisively with a fairly substantial discount for now and the future. And nobody had to make travel arrangements hoping to get it honored. What say y'all?

Just got my email.

When the mistake ended, the rate went to $199.

Interesting that now that an email is going out, they will give you 50% off the $259 rate.

:td::td::td::td:

Lame Hilton!

If you are going to give 50%, make it the original non jacked up rate.

Don't give in just yet. The last hotel deal i got corporate backed out and hotel decided to honor.

I received the email from Agnes too. Went online to review my reservation. OMG! They changed my rate from $30/night to as follow.

1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USD

Not sure what to do.

I just called and Hilton will not honor this rate.
I remember a couple of years ago, Hyatt had the same problem. Although eventually they did not honor the rate($0), but their customer service is way better than Hilton. Hilton's customer service is just rude, rude.



I received the email from Agnes too. Went online to review my reservation. OMG! They changed my rate from $30/night to as follow.

1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USD

Not sure what to do.

I just called and Hilton will not honor this rate.
I remember a couple of years ago, Hyatt had the same problem. Although eventually they did not honor the rate($0), but their customer service is way better than Hilton. Hilton's customer service is just rude, rude.

Why would you call in the middle of the night when all you are going to get is a CS agent who has no power.
Sometimes it is better to think a while before acting.
Of course they will say no; you need to be communicating by e-mail and with someone with authority.

You will probably have made it harder for everyone else.
Bet you call on mistake airfares too.

I just called and Hilton will not honor this rate.
I remember a couple of years ago, Hyatt had the same problem. Although eventually they did not honor the rate($0), but their customer service is way better than Hilton. Hilton's customer service is just rude, rude.
You called on a mistake rate and then post it in FT?

You called on a mistake rate and then post it in FT?

The mistake was discovered and the rate pulled in about 30 minutes after it was posted on FT (and other placed). Everyone (including myself) have been getting the e-mails about the mistake.

Now it is the time for negotiating an acceptable resolution. There is no way to negotiate without actually communicating with Hilton.

The mistake was discovered and the rate pulled in about 30 minutes after it was posted on FT (and other placed). Everyone (including myself) have been getting the e-mails about the mistake.

Now it is the time for negotiating an acceptable resolution. There is no way to negotiate without actually communicating with Hilton.

Again;
Why would you call in the middle of the night when all you are going to get is a CSA who has no power.
Further
Communicate by e-mail so you have a record make the e-mail clear, concise and non-threatenning.
DO NOT CALL as the CSA's can only say no and NOTHING of magnitude is ever resolved at the CSA level.

As we have seen in previous mistake rate threads there can be different outcomes for different people even on the same mistake.

Again now is the time to negotiate a resolution with as good an outcome as you can manage.

Now is the time for everyone to act slowly and intelligently. Both of these are hard for people to do today as everyone wants instant resolution and have lost the art of negotiating (IE BLUE state politicians and RED state politicians)

Hyatt was not nice with the Andaz issue a year or two back.

I checked my reservation and it seems that someone also decided...not me...that I agreed to book a room at a much higher rate. That is outrageous. Either cancel or communicate, but don't change the rate and then commit me to a reservation I never agreed to. If I don't cancel, I'm on the hook for a few hundred bucks, which is, again, outrageous.

Has anyone ever requested points as an inducement to cancel?

Hyatt was not nice with the Andaz issue a year or two back.


Hyatt were very generous by honouring reservations up until a certain date and giving a 60% discount thereafter. They fully honoured my 5 night stay at $0.

Hyatt were very generous by honouring reservations up until a certain date and giving a 60% discount thereafter. They fully honoured my 5 night stay at $0.

And I, on the otherhand, got a rock :D

Which proves Darbens point - different people can get different results.

Bolger hotel near Washington is another case were different people received different results.

My rate hasn't been updated. Wonder what will happen if I just show up with the printout of my current rate, saying I never got an email?

My rate hasn't been updated. Wonder what will happen if I just show up with the printout of my current rate, saying I never got an email?They will show you a printout of this thread and your post !! :D

They will show you a printout of this thread and your post !! :D

Good point. And then you will be past cancellation point and they can charge you full rate anyway.

I think they changed the rates (for most of us) to force a response or cancellation.

I rarely respond, in this case I did.

Interestingly enough our "discounted" rates due to the technical glitch are very close to this offer I just got: Travel Ticker Upscale New York Hotel (http://www.travel-ticker.com/details?slotid=2&r=Y&dealId=cxcu95k3xp2z4aahrvtj&cid=705bd4c38e9389c411f2b5e181a48614&inputId=&subLinePosId=0) ...maybe worth mentioning for negotiations...

Update: Well with the promised upgrade they throw in for bookings until Friday the rate is exactly the same as the one I got offered for an executive room....

Good point. And then you will be past cancellation point and they can charge you full rate anyway.

I think they changed the rates (for most of us) to force a response or cancellation.

I rarely respond, in this case I did.

Doubt they would know..not like my reservation says Mrgolfer. Lol. I'll think of a meaningful offer to send back to them...even though they will probably say no. But hey, good entertainment. :)

The mistake was discovered and the rate pulled in about 30 minutes after it was posted on FT (and other placed). Everyone (including myself) have been getting the e-mails about the mistake.

Now it is the time for negotiating an acceptable resolution. There is no way to negotiate without actually communicating with Hilton.You really think you're going to get something from Hilton? Good luck. I was the OP from BFT of the Waldorf Astoria Collection $25 La Quinta Resort deal a few yars ago...and Hilton was a b*tch about that deal to the point they had to be sued. Priceline is the one who paid for the one room per member, not Hilton. You're going to get nothing.

Hyatt was not nice with the Andaz issue a year or two back.

I checked my reservation and it seems that someone also decided...not me...that I agreed to book a room at a much higher rate. That is outrageous. Either cancel or communicate, but don't change the rate and then commit me to a reservation I never agreed to. If I don't cancel, I'm on the hook for a few hundred bucks, which is, again, outrageous.


Part of the terms of the reservation is:

"We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error."

I don't like it either, but they can do that. The smart thing to do? The customer friendly thing to do? No, but you have agreed to it when you booked.

I have sent back my counter-offer this morning and so far the silence is deafening.

And now my rate has been updated. Time for the counter offer.

You really think you're going to get something from Hilton? Good luck. I was the OP from BFT of the Waldorf Astoria Collection $25 La Quinta Resort deal a few yars ago...and Hilton was a b*tch about that deal to the point they had to be sued. Priceline is the one who paid for the one room per member, not Hilton. You're going to get nothing.Thanks for that blast from the past ! ^
I remember it well, they did allow us one room,
but I cancelled both res as it was to be a family affair,
and got nothing, as you said.

It is memorable, however, as the only hotel "deal" that
I know of where a suit was actually completed...
and IIRC the plaintiff did get a few $K back... :D

They changed my rate to $129.00 (checked my reservation), I did not get an email.

You really think you're going to get something from Hilton? Good luck. I was the OP from BFT of the Waldorf Astoria Collection $25 La Quinta Resort deal a few yars ago...and Hilton was a b*tch about that deal to the point they had to be sued. Priceline is the one who paid for the one room per member, not Hilton. You're going to get nothing.

This is actually not true. I made a very reasonable counter proposal - was polite and in return got more than what I had even asked for. So needless to stay I now have a great stay lined up at a price I could never touch any other way. Did I want $20 a night sure - but my consolation prize is quite ok by me!

I sent a counter offer after I received my email from Ms. Torres explaining the error and raising my rate. It's been 2 days and I haven't received any reply.

Just curious to know if anyone else has responded to the email, with or without a counter offer, and gotten a response.

Also sent an email to Ms. torres 2 days ago and no reply. Also my rate was ajusted w/o my knowledge or email.

Also sent a note to Mrs. Torres 2 days ago, no response.
Had received a note about the increase of price before, though.
David

my rate still has not been changed

My rates changed. I'm not sure what I'm going to do.

my rate still has not been changed

As one who is watching this thread I find it amazing that you would tell Hilton to keep looking as they haven't found you yet.

Silence is golden and sometimes smarter.

Your next move will probably be to call Hilton and ask them if they will honor the rate.
Please everyone think it through before you act.

WOW can't believe I missed this one. But hope it works out for everyone. Keep us posted on what happens? And can anyone get them to actually honor it?

And can anyone get them to actually honor it?

Yep, anyone can tell them to actually honor it. :p

Yep, anyone can tell them to actually honor it. :p

lol I mean have they honored in cases like this before.

lol I mean have they honored in cases like this before.

As others have posted, some hotels have, others have not.

Some properties have handled it well, others have done it horribly. Sit back and wait, I guess.

When the W Times Square published a mistake rate of $25 per night, they honored it without any hesitation. So, there is a history of mistake rates being honored in NYC. Granted, that was Starwood and this is Hilton.

As one who is watching this thread I find it amazing that you would tell Hilton to keep looking as they haven't found you yet.

Silence is golden and sometimes smarter.

Your next move will probably be to call Hilton and ask them if they will honor the rate.
Please everyone think it through before you act.

What would you expect from a newbie?

You called on a mistake rate and then post it in FT?

:D

When the W Times Square published a mistake rate of $25 per night, they honored it without any hesitation. So, there is a history of mistake rates being honored in NYC. Granted, that was Starwood and this is Hilton.

wow nice how long ago was that wish I didn't miss that since I am in NY a lot.

anybody heard from Agnes? Been three days and I haven't heard from her. I didn't expect to hear something over the weekend, but figured something by close of business today.

When the W Times Square published a mistake rate of $25 per night, they honored it without any hesitation. So, there is a history of mistake rates being honored in NYC. Granted, that was Starwood and this is Hilton.That is totally incorrect. I was one who was in on that deal for 12 rooms for 5 nights over Memorial Day weekend 2002 (and a few other weekends prior). Starwood called us trying to get us to take a higher rate. We held out, contacted the press and when it got into the Wall Street Journal that is only when they relented.

I was one who was in on that deal for 12 rooms for 5 nights

Wow!! Guess you had quite a party up there!! :D

That is totally incorrect. I was one who was in on that deal for 12 rooms for 5 nights over Memorial Day weekend 2002 (and a few other weekends prior). Starwood called us trying to get us to take a higher rate. We held out, contacted the press and when it got into the Wall Street Journal that is only when they relented.

I'll take your word for it but I don't remember. Probably beacause for me, that was about 50 hot deals ago! :p

I'll take your word for it but I don't remember. Probably beacause for me, that was about 50 hot deals ago! :pUnfortunatley, Marriott didn't do the same for us with the Residence Inn NYC $25 rate... Here's the blast from the past...

W Hotel's Room-Rate Mistake
Benefits Some New York Guests
By JANE COSTELLO
THE WALL STREET JOURNAL ONLINE

NEW YORK -- It's a happy new year for some guests at the new W Hotel in Times Square.

The upscale hotel opened Dec. 27 with a bang, when hotel personnel inadvertently loaded an incorrect room rate into the hotel's computer system. People who visited Starwood Hotel & Resorts Worldwide's Web site from Dec. 27 through Jan. 2 were able to book rooms at the W for $25 a night instead of $259.

Word of the rock-bottom rate was posted on several message boards in cyberspace, and by Tuesday, at least 172 people had booked a total of 342 room nights.

When they first learned of the mistake, hotel personnel at the W called several people to inform them of the error and encourage them to pay the $259 rate. But officials at the parent company eventually decided to honor the discounted price.

"It was our mistake, so we'll honor it" says Starwood spokeswoman Nadeen Ayala. "A bunch of people are now going to stay in a brand new W hotel for $25. They'll have a great time."

This isn't the first time technologically savvy travelers have netted a good deal on the Net. Last year, Hilton Hotels Corp. had a similar data-entry error that resulted in $0 rates at several hotels in the U.S. and in Mexico City. Hilton also eventually agreed to honor the free room nights. In February 2001, United Airlines mistakenly entered a series of fare codes that resulted in sales of round-trip tickets to Europe for less than $30.

Steve Leibowitz, a computer trainer from Brewster, Mass., booked two nights for the end of March at the Times Square W hotel. "It's a present for my wife," he says. "Her birthday is April Fool's Day."

I have yet to hear from Anges as well. I have sent her two emails thus far. Funny how quickly they are to email us when they noticed the fare error, but then complete silence.

I personally still think my $109 rate is extremely fare for a NYC hotel, however, it would be nice for them to get back to me.

I haven't gotten any reply from Agnes too. Should we start calling? Silent is golden but how long do you have to wait? I has been a week. :p

While this is not my fight I would as a next step contact the GM of the hotel
MARK LAUER - HOTEL GENERAL MANAGER either by fax or telephone.
My conversation (fax to him) with him would be that I had contacted (fill in name) on (date)and had not been granted the courtesy of a reply. I am calling the GM to let him know I had not received a reply and was hoping he could get me a reply. Curiosity being what it is; the GM's secretary (you probably won't get through to him personally) will ask you what the problem is. This is your opportunity to give her the lowdown. Write down what you propose to say and keep it short and business like. Leave contact information and ask how long you should wait before calling back to follow up.
If you fax lay out the problem and the solution clearly and be reasonable. Give multiple contact info.

I guess if it was me my fax would offer to pay $99.00 a day for the 2 days. But your call is your call. If they countered back at $129.00 I would ask if they would throw in breakfast for that price.

If you are one of those people that goes off the deep end and gets to threatening quickly by all means fax.
If you do not know if your are then you are.

That is totally incorrect. I was one who was in on that deal for 12 rooms for 5 nights over Memorial Day weekend 2002 (and a few other weekends prior). Starwood called us trying to get us to take a higher rate. We held out, contacted the press and when it got into the Wall Street Journal that is only when they relented.


Thanks to such greedy guys as you, they are less and less likely to honor mistake rates @:-)

Thanks to such greedy guys as you, they are less and less likely to honor mistake rates @:-)That was 10 years ago, almost. But I'd do it all over again today. I was also the OP of the 5* Windsor Court Hotel New Orleans $35 club floor suite (or lower, if you pre-paid) over the Labor Day period last year. My friends and I booked 8 rooms on that one. I also met a number of those who took advantage of the deal I shared here on FT in the club floor lounge.

The number of rooms booked by one person has nothing to do with their honoring it or not. My friends and I have occupied every room I've ever booked and was honored.

Thanks to such greedy guys as you, they are less and less likely to honor mistake rates @:-)You are wrong.

Got a call from Agnes. Anyone else?

She called. Accepted my counter offer. 25k points.

She called. Accepted my counter offer. 25k points.

Same here. Exact same amount of points.

We have been negotiating over e-mail since the reservation was changed. Managed to get other dates (which I've planned to be in NYC anyway), for a substantial discount over the current rate, plus the dining credit (which I am not likely to use). All in all, not a bad result.

Could someone explain the 25000 points is this a bonus for accepting their price? Or did you get a different price? You do not have to be specific about the price just if higher or lower than the original price offered in their e-mail.
This will add to the information base for next time.

Could someone explain the 25000 points is this a bonus for accepting their price? Or did you get a different price? You do not have to be specific about the price just if higher or lower than the original price offered in their e-mail.
This will add to the information base for next time.

Also, are the 25,000 points to go away, or issued after staying at the property?

Also, are the 25,000 points to go away, or issued after staying at the property?

I got 25,000 for canceling my reservation. As of right now, my account shows that my reservation was canceled but the points are not yet in my account. I will give it a day or two.

I received an email reply from Agnes today. She originally offered a rate of $139 or 50% off the current rate for a Executive King room, plus 25% off their best rate for a future stay through March 2012.

I countered with a request for them to honor the rate I was quoted even though it was in error and asked for 1000 HH points for my trouble (I know that was really pushing it but what the heck).

Today she offered me a rate of $89 and free parking (normally $51/day). I'm going to mull it over for a day before I reply.

Anyone else offered something similar?

I received an email reply from Agnes today. She originally offered a rate of $139 or 50% off the current rate for a Executive King room, plus 25% off their best rate for a future stay through March 2012.

I countered with a request for them to honor the rate I was quoted even though it was in error and asked for 1000 HH points for my trouble (I know that was really pushing it but what the heck).

Today she offered me a rate of $89 and free parking (normally $51/day). I'm going to mull it over for a day before I reply.

Anyone else offered something similar?

Seems to me you got the equivalent of the original rate.

Great rate. Enjoy.

25K points? How much is a free night if you redeem point wise?

I received an email reply from Agnes today. She originally offered a rate of $139 or 50% off the current rate for a Executive King room, plus 25% off their best rate for a future stay through March 2012.

I countered with a request for them to honor the rate I was quoted even though it was in error and asked for 1000 HH points for my trouble (I know that was really pushing it but what the heck).

Today she offered me a rate of $89 and free parking (normally $51/day). I'm going to mull it over for a day before I reply.

Anyone else offered something similar?

Fantastic rate, especially if you are going to be parking (and the parking doesn't really cost the hotel much, so it was easy to give it away). It took Hilton just a little longer than it should have to settle this (although I'm sure there's a lot going on behind the scenes that we don't know about), but in the end (or what appears to be the end), I think they come out smelling much better than most companies/hotels do when it comes to handling mistakes.

Mike

I am positively surprised about Hilton's reaction and think they handled it extremely customer-friendly. Despite their T&Cs explicitely stating error fares wouldn't be honored, they made signficant effort to ensure positive relations with their customers.

I had countered Agnes' initial offer for my King Executive room and 2 days ago she agreed to honor the error rate of 20 USD for the first night. The other night comes in at half of the rack rate (129 USD + tax). In total 178 USD for 2 nights for 2 in NY in an Exec Room.

Thanks Hilton!

I got 25,000 for canceling my reservation. As of right now, my account shows that my reservation was canceled but the points are not yet in my account. I will give it a day or two.

For the ones that got 25K, was this only for canceling your reservation? Was this negotiation with Agnes or Hilton Customer Service? Thanks!

I was able to negotiate a rate at a different hotel at 40% off with Agnes. I'm also working on either points or a status match. My reservation has been completely canceled. I think Agnes and Hilton have done a pretty good job of working with everybody, based on what I'm seeing here.

Quote:
Originally Posted by ksf45632
I got 25,000 for canceling my reservation. As of right now, my account shows that my reservation was canceled but the points are not yet in my account. I will give it a day or two.


For the ones that got 25K, was this only for canceling your reservation? Any additional explanation is much appreciated!

ksf45632 already made it clear, you get 25k for cancelling your reservation. No other explanation can be explained.

ksf45632 already made it clear, you get 25k for cancelling your reservation. No other explanation can be explained.

Not quite. I canceled my reservation after getting the email offer from Agnes (a day or two after the mistake rate). I did NOT negotiate with anyone and do not expect to get any 25k point bonus.

Unless you were involved in one-on-one negotiation with Hilton, I would not expect 25k points.

For the ones that got 25K, was this only for canceling your reservation? A few mentioned that you got the 25K, but only one mentioned it was for canceling the reservation.

Not quite. I canceled my reservation after getting the email offer from Agnes (a day or two after the mistake rate). I did NOT negotiate with anyone and do not expect to get any 25k point bonus.

Unless you were involved in one-on-one negotiation with Hilton, I would not expect 25k points.


That's what he said. He got 25k for agreeing to cancel his reservation NOT for cancelled reservation.

Anyone get their points yet? I'm still waiting..debating when to contact Agnes.

Wow. They honored my reservation at the original price. I am impressed! ^:)

Hilton is way nicer than Hyatt.

Wow. They honored my reservation at the original price.
I am impressed! ^:) Hilton is way nicer than Hyatt...But is Hyatt nicer than Marriott? :p

..But is Hyatt nicer than Marriott? :p

No. And Hilton is now #1. All others are number 2.....or lower. (Mystery Men)

How long did it take you guys to hear from Agnes? It's been several days now for me.

How long did it take you guys to hear from Agnes? It's been several days now for me.

It was a good week until we finalized from the last email.

She seems real nice, why not send an email asking where you stand on the reservation if its been more than a few days?

I will, thanks. I think it's been about four days now. Didn't want to rush her, but might be time to follow up. Thanks again for the reply.

This isn't related to Hilton or hyatt but I was wondering if there was a site just dedicated to mistake fares or errors.

I was reading one a while back I think it was in another language but it was all just people out there finding errors.

Does anyone know of these sites ?

Just emailed Agnes and politely asked when I should expect to see the HHonors points in my account (we spoke on 11/22). She responded almost immediately and said she will have Honors email me whe the points are in my acount, they should be in by this week and that it is a long process on their end. She also apologized for the delay. I have to say that she is handling it very well - so I hope everyone is being nice to her, as I'm sure this isn't fun for her to deal with!

They honored my rate at $20 each night. Reach back out to Agnes if your rate has not reverted back to the original booking rate yet.

They honored my rate at $20 each night. Reach back out to Agnes if your rate has not reverted back to the original booking rate yet.

It has been my experience (learned the hard way) that those who make a deal quickly are stuck with the deal they made, even though the terms may later get better.
This is one of the reasons I advised everyone to stop and proceed with caution. This has happened MANY times before where the later ones to act (politely) get better deals.
We may be seeing this at work here.


But if you already made a deal I do not think you stand a chance of bettering it but you still got a deal so take solace in that

It has been my experience (learned the hard way) that those who make a deal quickly are stuck with the deal they made, even though the terms may later get better.
This is one of the reasons I advised everyone to stop and proceed with caution. This has happened MANY times before where the later ones to act (politely) get better deals.
We may be seeing this at work here.


But if you already made a deal I do not think you stand a chance of bettering it but you still got a deal so take solace in that



Wow, I am impressed by Hilton New York ^

The Marriott Bejing poorly goes below all possible expectations compared to the Hilton New York

Received my 25k points over the weekend.

So did I. Merry Christmas... :D

Congrats guys wish I got in on this deal.

They have honored my reservation, but will not allow me to cancel for points instead (I tried).

I will probably be cancelling this reservation anyways.

I received a nice e-mail from Ms Torres stating my rate would be honored.

Here is what I take away from this and maybe should be remembered for next time.
With the Bolger center offer I acted quickly and negotiated a rate that was not beneficial to me. But I was trying to deal with the problem quickly and confirm a rate for me. Later others including some of whom I will be seeing Jan 1-3 2012 in NYC got better deals than I got by acting quickly. Since I had made a hasty deal (although okay but not the mistake rate)I repented at leisure. Afterward did a little research on the hotel deals forum into previous mistake rate threads and it seemed as if the pot always got sweetened later on with better offers.

So my motto going forward is BOOK IT NOW, DO NOT ACT IN HASTE when hotel contacts you about THEIR mistake. WAIT! see what others are offered compared to you.

By the way I booked the Bed and Breakfast rate $50.00 per night including breakfast in the restaurant everyday. Sweet!

If anyone wants to see Ms Torres e-mail PM me and I may forward it but I do not want to post it on the forum.

PS: thank you RedReeper for your help

Thank you for making a reservation at Hilton New York. We're sure you're excited about your upcoming visit to one of the world's most exciting cities. And, because you are a valued Hilton Guest, we would like to extend an opportunity for you to earn 60,000 Hilton HHonors™ Bonus Points.

Simply schedule and attend an informative 90-minute Personal Preview of West 57th Street by Hilton Club, New York's first purpose-built, shared ownership tower in the heart of Manhattan. Let us show you how you can make the most of your city getaways as an owner at West 57th Street.*

Thank you for making a reservation at Hilton New York. We're sure you're excited about your upcoming visit to one of the world's most exciting cities. And, because you are a valued Hilton Guest, we would like to extend an opportunity for you to earn 60,000 Hilton HHonors™ Bonus Points.

Simply schedule and attend an informative 90-minute Personal Preview of West 57th Street by Hilton Club, New York's first purpose-built, shared ownership tower in the heart of Manhattan. Let us show you how you can make the most of your city getaways as an owner at West 57th Street.*

1-877-604-7218

Thank you and enjoy your stay at Hilton New York.

Please read complete details of participation.

(Clicking through to details provides a dead page :rolleyes: )

IS anyone besides me actually staying at this hotel for the low rate?
or did everyone else bail
I will be there Jan 1 -3

yes, will be there Jan 1-3

Thank you for making a reservation at Hilton New York. We're sure you're excited about your upcoming visit to one of the world's most exciting cities. And, because you are a valued Hilton Guest, we would like to extend an opportunity for you to earn 60,000 Hilton HHonors™ Bonus Points.

Simply schedule and attend an informative 90-minute Personal Preview of West 57th Street by Hilton Club, New York's first purpose-built, shared ownership tower in the heart of Manhattan. Let us show you how you can make the most of your city getaways as an owner at West 57th Street.*

Thank you for making a reservation at Hilton New York. We're sure you're excited about your upcoming visit to one of the world's most exciting cities. And, because you are a valued Hilton Guest, we would like to extend an opportunity for you to earn 60,000 Hilton HHonors™ Bonus Points.

Simply schedule and attend an informative 90-minute Personal Preview of West 57th Street by Hilton Club, New York's first purpose-built, shared ownership tower in the heart of Manhattan. Let us show you how you can make the most of your city getaways as an owner at West 57th Street.*

1-877-604-7218

Thank you and enjoy your stay at Hilton New York.

Please read complete details of participation.

(Clicking through to details provides a dead page :rolleyes: )

We did that. The woman selling the TS was more obnoxious than the usual salespeople (and that says something), but it was relatively painless, otherwise.

Mike

Quote:
Originally Posted by ksf45632
I got 25,000 for canceling my reservation. As of right now, my account shows that my reservation was canceled but the points are not yet in my account. I will give it a day or two.




ksf45632 already made it clear, you get 25k for cancelling your reservation. No other explanation can be explained.

DOH! Cancelled reservation before reading thread! Got the 1/2 off email and that was it.

Got a rock. ( 0 points!)

How unFlyertalk like.

It's been a really busy last month or two, but I hate making mistakes like not keeping you with this thread causing me to lose a quick 25K.

Lesson learned.

Thanks.

We did that. The woman selling the TS was more obnoxious than the usual salespeople (and that says something), but it was relatively painless, otherwise.

Mike

Can someone who isn't staying there call and attend the presentation? Also, do they check ID (I live in NY, so I assume people living in NY don't qualify).

Thanks.

It's been a really busy last month or two, but I hate making mistakes like not keeping you with this thread causing me to lose a quick 25K.
Don't feel bad; not everyone could get the 25k. Me, for example. No matter how intense the negotiation, all I could get was the discount. Probably because I don't have any sort of status in HHonors anymore. Or because I'm a poor negotiator. Or because HHonors has annoyed me so much throughout the years I have a really hard time fighting for more of their points.

Can someone who isn't staying there call and attend the presentation? Also, do they check ID (I live in NY, so I assume people living in NY don't qualify).

Thanks.

As I stroll through the lobby they keep asking me to go. If you get close to hotel sTroll through and see if they ask you.

As I stroll through the lobby they keep asking me to go. If you get close to hotel sTroll through and see if they ask you.

Hey - you made it Darben! I hope you and Mrs. D have a great time ^

YES WE MADE IT AND IT APPEARS ONLY 2 ROOMS ENDED UP BEING OCCUPIED AT THE PRICE.
Makes you think.

Had a nice stay! Partner and I each had a room (gave the second to friends). Upgraded to king suite on exec floor, free breakfast, and free Starbucks! Even found street parking and no need to pay since today was an official holiday. Not bad for $20! :)

YES WE MADE IT AND IT APPEARS ONLY 2 ROOMS ENDED UP BEING OCCUPIED AT THE PRICE.
Makes you think.

My partner and I stayed 1 night, 1-1-12 in a corner room on the 32nd floor with a great view of 6th Ave. for $20...priceless!