2Best Western Irazu Hotel & Casino is glitching as well at an outrageous $.23. :D
Nice find. ^
redreeper
Nov 1, 11, 8:46 am
2Best Western Irazu Hotel & Casino is glitching as well at an outrageous $.23. :D
Nice find. ^
Las Espuelas
El Sitio
also Jan
ok, satiago chile also, maybe its all the BWs.....
BryanIAH
Nov 1, 11, 8:49 am
Land (Hotel/Activity) and Airfare Guarantee
* Land and airfare prices are guaranteed when paid at time of booking. Rules and fees for canceling and revising airfares vary depending upon the type of airfare purchased; non-refundable air remains non-refundable, even if the Pre-Departure Protection waiver is purchased. For example, the most restrictive airfare is non-refundable if cancelled. However, the value of the ticket may be applied toward the purchase of a future ticket within one year of the initial ticketing date on American Airlines/American Eagle, and travel must occur within one year of the initial ticketing date, with the minimum payment of $150 USD fee for domestic and $200 USD fee for international per ticket and other significant restrictions.
* In the example above, if changes are made to this airfare after tickets are issued and before travel has begun, a minimum fee of $150 USD will apply for domestic and a minimum fee of $200 USD for international will apply as will all other fare rules including advance purchase and minimum stay requirements. No changes are allowed on this type of airfare once travel has begun.
* Certain discounted airfares do not allow upgrades to another class of service. Please verify at the time of booking.
* Certain discounted airfares do not qualify to earn AAdvantage miles. If you have redeemed AAdvantage miles to purchase your packaged travel(air & land components), you will not earn AAdvantage miles on that travel. Tickets between North America and Latin America booked in O are not eligible for mileage credit. American Airlines reserves the right to change the eligible fare classes at any time without notice.
* For complete details on the revision or cancellation policy of your specific airfare, contact American Airlines Vacations at 800-489-4810.
* Car rates may not include some taxes, service charges or other additional fees. Rental car companies require a credit card at the time you pick up your vehicle. Charges are billed at time of rental and subject to change.
* Bookings made within 14 days of departure will be charged a $25 processing fee.
* Note: Some hotels require that one guest be at least 21 years of age to check in. Some hotels may have a Resort Fee that is not included in your package price. These fees will be payable directly to the hotel. In addition, your preferred bed size or type is based on availability and is not guaranteed.
Land Revisions
* A revision is defined as changes to the same hotel, changes to the rental car, or changes to the optional activities.
* A revision fee of $30 USD per change will be charged after payment is made if the Pre-Departure Protection Waiver is not purchased.
* Certain promotional tours, non-refundable room categories and non refundable optional activities (which are identified in the booking process) do not allow any revisions once payment has been made.
* Revisions are not permitted within seven days of departure or for travel dates departing December 17th - January 3rd.
Land Cancellations
* A cancellation is defined as a complete cancellation of the vacation package, changes to origin or destination cities, or changing from the initially booked hotel to a different hotel.
* If cancellations are made five days or more prior to departure, there is a $100 USD fee per person except for non-refundable room categories and non-refundable optional activities which are identified during the booking process.
* If cancellations are made four days or less prior to departure, during holiday travel December 17-January 3, or not cancelled and no-showed, there is a fee of 100% of the total land price and any applicable air penalties.
* All refund requests must be submitted within 45 days of travel date and unused features are not refundable.
Cancellation and Change Waiver (Pre-Departure Protection)
* The Pre-Departure Protection allows you to revise your booking at any time up until seven days prior to departure (no revisions are possible within seven days), or to cancel your booking entirely at any time, prior to your scheduled departure time, without incurring any revision or cancellation fees. Some hotel room categories and airfares may be non-refundable and are not covered by the waiver. Optional activities (such as transfers, sight-seeing, theme park passes and rail passes) are non-refundable even when the waiver is purchased. In addition, some airfares may be available only in connection with land arrangements or may be offered on a non-refundable basis or subject to other fare rules and those requirements are not covered by the waiver. Administrative Service Charges on certain airfares may still be applicable even if waiver is purchased.
* If one passenger purchases the Cancellation and Change Waiver, it is mandatory for all other passengers (adults and children) booked under the same reference number to purchase the waiver.
* The Cancellation and Change Waiver may only be purchased when the initial reservation is made.
* The following are non-refundable even with the purchase of waiver; non refundable rooms and optional activities (such as transfers, sightseeing, theme park passes and rail passes).
* Blackout periods are December 17th- January 3rd.
Intended Use
Buyer understands that the air and hotel rates and rooms allocated by American Airlines Vacations are for the exclusive use of personal leisure travel (i.e., vacation travel clients). This product is not intended for use for business, conventions or meetings and is subject to cancellation if used for any purpose other than personal leisure travel.
nasa808
Nov 1, 11, 9:10 am
Only if it wasn't the Central America's version of the Bates Motel I would be all in.
Nevertheless, good find for someone who can use it.
sylvia hennesy
Nov 1, 11, 9:16 am
BW el sitio didn't show up ($78); same site, just gone?
redreeper
Nov 1, 11, 9:31 am
BW el sitio didn't show up ($78); same site, just gone?
I'm still getting it, 1/18 - 22....
Herb687
Nov 1, 11, 10:37 am
Random dates in Nov still coming up for SCL.
Back to Costa Rica, are any of the BW beach properties there actually decent? Sometimes hotels are worth less than completely free.
bhatnasx
Nov 1, 11, 10:47 am
Thanks - booked one for January - we'll see what happens - got a prepaid voucher & confirmation...
There is very little award availablility on UA in January...
Nikolaos
Nov 1, 11, 10:50 am
Great find OP!! Seems good for any time in January! Just what i need before the semester starts!! ;)
lordlucan
Nov 1, 11, 10:55 am
Also found a BW in Medellin Colombia in Jan.
leiterk
Nov 1, 11, 11:31 am
Got a couple of weekends at Irazu in San Jose and suite in Santiago over Xmas ...was gonna be in Buenos Aires anyway so might be worth a trip over.
quite a deal, thanks.
The Deal Mommy
Nov 1, 11, 12:12 pm
good for Thanksgiving as well!
geeprice
Nov 1, 11, 12:24 pm
Thank's OP
Just booked 5 nights for 31 cents, and an added $25 late booking fee:eek:
lets hope it holds.
Jaimito Cartero
Nov 1, 11, 12:24 pm
I've booked one room, but unable to book more for the last 15 minutes. Not sure if dates are gone, or they've closed it down.
abitlost
Nov 1, 11, 12:34 pm
Has anyone booked dates later than January? I'd really love to book Santiago during Lollapalooza (late March).
BryanIAH
Nov 1, 11, 12:37 pm
Has anyone booked dates later than January? I'd really love to book Santiago during Lollapalooza (late March).
I didn't see any availability in March.
flyinghigh77
Nov 1, 11, 12:42 pm
Just booked, was charged and was able to print a voucher for my hotel stay right away. this is different from other price mistakes where you have to pay once arriving at the hotel. so i would assume this one sticks... ideas?
abitlost
Nov 1, 11, 12:44 pm
I didn't see any availability in March.
Thanks. I can't find anything after February and am in Thailand for all of January. Best of luck to everyone booking these.
flyinghigh77
Nov 1, 11, 12:47 pm
by the way: same price on aa.com. here, you get 250 miles for every hotel stay. basically, you can buy 250 aadvantage miles for 12 cents....
SteelJ
Nov 1, 11, 12:50 pm
Also works for the BW in Seoul. I got in on one of the airfare deals to ICN, and was able to book a hotel for my stay there from 12/3 - 12/12 for $1.20. Thanks for the heads up OP.
mikew99
Nov 1, 11, 1:51 pm
I actually have some (well, three) trips booked to Costa Rica, including two to Liberia, so this is very tempting....
Unfortunately, the reviews of the BW El Sitio and BW Las Espeuelas are really scary! :eek:
DBoy
Nov 1, 11, 1:53 pm
Started to book 11 nights in Medellin, Colombia, 5 cents per night. But it looks like it wants to mail me the documents. I'm leaving Fri night. Do I need the docs with me? Doubt that I would get it by then.
MightyTravels
Nov 1, 11, 2:05 pm
I'm in SCL in Feb - would have been great to find availability there but I can only see Jan dates...Great find though! ^
lordlucan
Nov 1, 11, 2:15 pm
I booked on British AA.com site. I been sent a reservation confirmation. Is this the same as the voucher you need to print off and hand to the hotel ?
flyinghigh77
Nov 1, 11, 2:21 pm
I booked on British AA.com site. I been sent a reservation confirmation. Is this the same as the voucher you need to print off and hand to the hotel ?
yes, it is. it even names the actual tour operator - tourico holidays, at least in may case. i think it is pretty solid.
MrHalliday
Nov 1, 11, 3:06 pm
It may be over,
SEL and SCL now not coming up...
....could just be availability... but I don't think so !
leiterk
Nov 1, 11, 3:20 pm
but is seems like at least the Seoul deal is dead. Not sure about others
MrHalliday
Nov 1, 11, 3:39 pm
Also tried going in via UK site,
same no availability message for SCL and SEL
after entering CC info....
( I did catch the king suite at BW Premium Los Condes
for a week, so that should work out).
dhacker
Nov 1, 11, 3:44 pm
Costa Rica deals are still coming up on aa.com.
charlesswe
Nov 1, 11, 3:48 pm
Seoul still showing up, Jan 24/25
leiterk
Nov 1, 11, 3:54 pm
looks dead
charlesswe
Nov 1, 11, 3:56 pm
by the way: same price on aa.com. here, you get 250 miles for every hotel stay. basically, you can buy 250 aadvantage miles for 12 cents....
Or is it 500?
"How many AAdvantage bonus miles will I earn by booking my vacation online at AAVacations.com?"
You will earn 500 AAdvantage bonus miles for every booking made online at AAVacations.com when providing a valid AAdvantage number at time of booking.
Source:https://www.aavacations.com/faq.asp
MrHalliday
Nov 1, 11, 3:59 pm
looks deadexactly... I can still see the "deals" also,
but only after entering CC info does it fail.
medellinfein
Nov 1, 11, 5:44 pm
I don't even see it now
royalpool
Nov 2, 11, 2:28 am
Booked SEL on aa.de, got a message that its sold out.
however cc was charged by tourico holidays, but no confirmation mail, strange.
flyinghigh77
Nov 2, 11, 10:20 am
aa still did not cancel my bookings.
abitlost
Nov 3, 11, 8:22 am
I laughed when I saw this Tripalertz offer for one of the BW in Santiago that was just on sale. I've never seen anything compelling from Tripalertz, but this seems awful on a relative basis
Also works for the BW in Seoul. I got in on one of the airfare deals to ICN, and was able to book a hotel for my stay there from 12/3 - 12/12 for $1.20. Thanks for the heads up OP.So... is SteelJ first up ??
geeprice
Nov 3, 11, 12:33 pm
So... is SteelJ first up ??
I am up on November 11th
BryanIAH
Nov 3, 11, 12:52 pm
I am up on November 11th
Good luck!
DBoy
Nov 4, 11, 9:49 am
I'm up tomorrow. I booked Best Western Skyplus Hotel, Medellin, Colombia, Nov 5-16. I have another inexpensive hotel nearby booked that I would rather stay at, so I think I'll check in to it, then go to the BW and check in there also.
Maybe I'll just stop by for breakfast, maybe I'll check out of the other. I'll report how it goes.
lordlucan
Nov 4, 11, 10:07 am
Has anyone had any contact with AA/Tourico or hotel directly over their booking ?
MrHalliday
Nov 4, 11, 10:08 am
I'm up tomorrow. I booked Best Western Skyplus Hotel, Medellin, Colombia, Nov 5-16. I have another inexpensive hotel nearby booked that I would rather stay at, so I think I'll check in to it, then go to the BW and check in there also.Maybe I'll just stop by for breakfast, maybe I'll check out of the other. I'll report how it goes.Interesting Plan !!
DBoy
Nov 6, 11, 12:30 pm
Checked in to BW Medellin, Colombia, yesterday. The voucher doesn't have the amount paid and the front desk had no problem with it.
lordlucan
Nov 6, 11, 12:43 pm
DBoy Did you have to pay any extra taxes at check in ?
DBoy
Nov 6, 11, 1:14 pm
They asked for a cc for incidentals. Then later, after I checked in, a different guy mentioned that there is a $3.50 per day charge for hotel insurance. I don't believe that and there was nothing in writing. I'll get that cleared up with reception soon.
mikew99
Nov 6, 11, 4:45 pm
FWIW, I drove past both of the BWs in Liberia, Costa Rica, this past weekend. From the outside, the BW El Sitio looks like the kind of roadside motel I'd drive for hours to avoid (although the location, for Liberia, is superb, right between a bustling [for Liberia] shopping center and next to the night club I thought about going to, if I didn't fear driving there at night).
The BW Las Espuelas looks slightly better, but its location on the road outside of town is not really near anything. Even the nearby shopping mall isn't worth the walk, IMHO.
Personally, I am glad that I kept my reservation at the Hilton Papagayo, even if I did have to drop a few benjamins. :cool:
MrHalliday
Nov 6, 11, 5:29 pm
They asked for a cc for incidentals. Then later, after I checked in, a different guy mentioned that there is a $3.50 per day charge for hotel insurance. I don't believe that and there was nothing in writing. I'll get that cleared up with reception soon.I ran across this "insurance" charge when staying at IC Medellin
a few years ago, took a short discussion, and they removed it.
It was supposed to cover ambulance transport to a hospital, etc.
but I explained I was already covered.
BlueDog
Nov 8, 11, 4:31 pm
Uggh ... I had reservations for 6 nights in Seoul in late November. Just got a call from AA saying there was a mistake and they can't honor the booking :td:. He said I have until 10pm tomorrow to decide; otherwise, they will cancel the booking and refund the $1.84 or whatever it was :rolleyes:. So, beware and don't answer the phone if you don't know the number!
BryanIAH
Nov 8, 11, 4:39 pm
I got a call too but I let it go to voicemail. The area code is 918.
redreeper
Nov 8, 11, 4:43 pm
Me too, for Paradise whatever in Costa Rica. It was cancel or 40% off at my particular vacation. The guy was nice, and said he was making all the calls - same area code. I cancelled....40% does not inspire me.
Jaimito Cartero
Nov 8, 11, 5:21 pm
I had someone try to call me 918-669-8900, with the name of Travel Services showing. No need to answer, as I don't know anyone from a company of that name. :)
MrHalliday
Nov 8, 11, 6:22 pm
I just got the call too.
Sure the guy was nice...
and it was all somebody else's fault...
Good Evening MrHalliday,
As per your request I am sending this email ......
regarding your booking at Best Western Los Espanoles 12/06-12/10 ...
We will be awaiting you response to the hotel offer of 25% off
the room rates at the hotels that are booked.
Thank You,
Johnathan xxxxxx
What difference would answering the call or not make?
I doubt that will stop the cancel, but who nose... ??
bhatnasx
Nov 8, 11, 7:35 pm
Hmm...so I got the call, didn't answer because I was on the other line, and got an email 2 minutes later saying that I need to call Jonathan at 800-321-2121 at extension 6024 and to call ASAP as the reservation will be cancelled.
After no contact for literally 1 week - and after the prepaid charges hit my card and the vouchers were printed and someone checking in today with no problems (except for a $3.50 on-site resort fee), I actually booked plane tickets to go down to Costa Rica...so this should be interesting...
BryanIAH
Nov 8, 11, 7:38 pm
Hmm...so I got the call, didn't answer because I was on the other line, and got an email 2 minutes later saying that I need to call Jonathan at 800-321-2121 at extension 6024 and to call ASAP as the reservation will be cancelled.
After no contact for literally 1 week - and after the prepaid charges hit my card and the vouchers were printed and someone checking in today with no problems (except for a $3.50 on-site resort fee), I actually booked plane tickets to go down to Costa Rica...so this should be interesting...
I booked a plane ticket too.
Nikolaos
Nov 8, 11, 8:37 pm
Well this is a new approach regarding customer service.. :td:
Agent comments: Please call American Airlines Vacations at 800-321-2121 and request to speak with Johnathan at 6024. As soon as possible as no response will cause the hotel to be canceled. Thank You
SanFranMcG
Nov 8, 11, 9:07 pm
I got the call a few minutes ago. He ever so nicely delivered the news that my reservation was a mistake; that they have no obligation to honor the reservation at that price; that Best Western made the mistake, not AA; and that he would be so kind as to cancel my reservation at no extra cost to me. I asked the guy for a "reverse change fee in the form of mileage compensation", but I think I just confused him. His alternative offer was 50% off my original booking, which would still be $1,040. I hadn't calculated it before, and I had to laugh when he told me that I had booked $2,080 of hotel for under $6. I ended up canceling, but I hope someone sues and/or "occupies" DFW.
What irks me the most about this is that if I had made a booking mistake on their website, I'd get railed for change/cancel fees. Then they make a mistake, and all of their terms and conditions guaranteeing the validity of prices, etc., are out the window. And that's that.
Like most FTers, I realize it is indeed their game I'm playing, and fortunately they shower me with enough miles that I'll reluctantly accept their ridiculous, amorphous rules (for now).
Good luck bhatnasx, BryanIAH and whoever else already invested in flights! I really hope they honor your original booking. If they don't, maybe try asking for either 75% off your original booking or lots of mileage compensation for canceling. They're clearly not offering a standard % off -- they originally offered 25% to people; they offered me 50% and others 40%, so maybe they'd budge to 75% if you pushed back hard.
Good luck again, and please keep us posted.
yyz1505
Nov 8, 11, 10:34 pm
I have received the following mail:
We shoew that you have tried to book rooms at Best Western Premier Marina Las Condes, as well as Best Western Premier Marina Las Condes. At this time the price that the hotel was providing at the Best Western Premier Marina Las Condes of $3.60 is not correct. The hotel has advised that the correct price for the room is $1,332.80. We are working with the Best Western Premier Marina Las Condes to get a better room rate. At this time the Best Western Premier Marina Las Condes has a discounted offer of 25% to total of $999.60 for the room.
For Best Western Los Espanoles the amount shown of $0.55 is as well a incorrect price. Best Western Los Espanoles true rate is $203.63. Best Western Los Espanoles as well has offered a 25% discount to total of $152.72.
If these offers are not acceptable to your liking the only option we would be able to due is cancel the bookings in full and refund your credit card for the amount of $4.15.
We are sorry for any troubles this may cause to your travel.
Please respond to this email address of jtackett@aavacations.com.
MrHalliday
Nov 8, 11, 11:10 pm
....If these offers are not acceptable to your liking
the only option we would be able to due is cancel the bookings in full and refund ......"due" instead of "do"?
Jaimito Cartero
Nov 9, 11, 4:00 am
Waiting a week to declare it a mistake moves the ball into a different arena. Also the fact that it was prepaid, changes it too. Going to sit on my hands on this one for a bit.
MrHalliday
Nov 9, 11, 9:35 am
Waiting a week to declare it a mistake moves the ball into a different arena. Also the fact that it was prepaid, changes it too. Going to sit on my hands on this one for a bit.... but ... he said he was SORRY !! :o
bhatnasx
Nov 9, 11, 8:33 pm
Spoke to them last night - was offered 50% off and 5,000 AA miles as a last & final offer. I was going to call them back today - but just got home from the office & am exhausted right now (east coast - 10:30pm right now). Will call them tomorrow...
MrHalliday
Nov 9, 11, 9:06 pm
Spoke to them last night - was offered 50% off and 5,000 AA miles as a last & final offer. Will call them tomorrow...
I think you can get 75%.
travelkid
Nov 9, 11, 10:58 pm
Spoke to them last night - was offered 50% off and 5,000 AA miles as a last & final offer. I was going to call them back today - but just got home from the office & am exhausted right now (east coast - 10:30pm right now). Will call them tomorrow...
Sure it was AA and not BW?
bhatnasx
Nov 10, 11, 7:38 am
Sure it was AA and not BW?
Yes - they offered AA miles (and offered to refund my ticket if I bought it on AA, but it was a UA ticket).
travelkid
Nov 10, 11, 3:53 pm
I think you can get 75%.
You did?
bhatnasx
Nov 13, 11, 12:58 pm
Anyone's reservations still intact? Mine is still listed there at the discounted (original) rate I booked. No further contact from them either.
MrHalliday
Nov 13, 11, 4:01 pm
You did?
Yes, but declined 75% off and took some miles..
ssoonngg123
Nov 16, 11, 11:07 am
Mine in Seoul (Jan 2012) was cancelled too by the very nice guy...
Hertz4me
Nov 25, 11, 1:11 pm
any new updates?
MrHalliday
Nov 29, 11, 11:17 pm
I agreed with the seemingly nice "Johnathan"
to accept some AA miles in exchange for cancel.
Miles were to be deposited in 7 days.
It has now been two weeks.
Daily reminders to him are being ignored.
Although he felt fine bugging me at my home phone in the
evening when he was trying to clear his "list"..
Anybody have a suggestion of how to contact someone
at a higher level to get AAVacations to do as they said?
Maybe they are just bankrupt.
bhatnasx
Nov 30, 11, 9:19 am
No idea...I was willing to take miles as well & rebook elsewhere as I didn't want to pay full price for these hotels...however, my 34 cents haven't been redeposited to my credit card & no miles to my account & my reservation is still intact for January.
MrHalliday
Nov 30, 11, 2:47 pm
No idea...I was willing to take miles as well & rebook elsewhere as I didn't want to pay full price for these hotels...however, my 34 cents haven't been redeposited to my credit card & no miles to my account & my reservation is still intact for January.Yes, now that you mention it,
I didn't get my small cash payments refunded either.
Anyway, I have his offer of 10K AA in writing in an e-mail,
so now it is just a matter of contacingt his supervisor.
Mr. J, who thought it was OK to call me at home at 7pm,
because I was "the LAST" on his 'list", needs some re-training.
His tactics show intentional bad faith.
BryanIAH
Nov 30, 11, 2:56 pm
I also haven't received my compensation. Do we have an AA rep on FT?
bhatnasx
Nov 30, 11, 3:09 pm
My call came in at 9pm EST.
MrHalliday
Nov 30, 11, 3:34 pm
I also haven't received my compensation. Do we have an AA rep on FT?Even if we do, I expect AAVacations would be out of their influence.
The AAVacations confirm says:
Exceptional customer service is our number one priority.
If at any time you feel you are not receiving this level of service,
please feel free to contact our Customer Care Managers
by emailing customer@aavacations.com.
I assume you also did not get the (small) payments refunded ??
Some would say we still have a contract then.
Mr. J probably entered this as if we cancelled on our own,
in which case the T&C call for no money back.
I went to AMEX to dispute the $3.88 charge,
for some reason it won't take the dispute request on line,
so I have to call in... tomorrow .. or soon....
redreeper
Dec 1, 11, 10:31 am
I'm pretty offended that Johnathan sent me an email stating no one was offered any kind of compensation for the issue when clearly that was a lie.
:td:
BryanIAH
Dec 1, 11, 10:40 am
Even if we do, I expect AAVacations would be out of their influence.
The AAVacations confirm says:
Exceptional customer service is our number one priority.
If at any time you feel you are not receiving this level of service,
please feel free to contact our Customer Care Managers
by emailing customer@aavacations.com.
I assume you also did not get the (small) payments refunded ??
Some would say we still have a contract then.
Mr. J probably entered this as if we cancelled on our own,
in which case the T&C call for no money back.
I went to AMEX to dispute the $3.88 charge,
for some reason it won't take the dispute request on line,
so I have to call in... tomorrow .. or soon....
No I don't have any small refunds. I need to call back today or tomorrow but I've been pretty busy and haven't had a chance yet.
I'm pretty offended that Johnathan sent me an email stating no one was offered any kind of compensation for the issue when clearly that was a lie.
:td:
I have an email offering compensation sent from Johnathan's account.
SanFranMcG
Dec 2, 11, 7:50 pm
I'm pretty offended that Johnathan sent me an email stating no one was offered any kind of compensation for the issue when clearly that was a lie.
:td:
Yeah, that part really really irked me too...
MrHalliday
Dec 2, 11, 9:02 pm
Yeah, that part really really irked me too...I emailed customer service,
and no response.
yyz1505
Dec 4, 11, 5:31 am
Received an email from that J-nice-guy offering miles in exchange for my booking, that was about 2 weeks ago, replied twice, but never heard from him again...
redreeper
Dec 16, 11, 10:07 am
10k posted to AA a couple days ago.
Hope you guys are getting what was offered.
sylvia hennesy
Dec 16, 11, 12:14 pm
I'm gratified that somebody's getting something!
redreeper
Dec 16, 11, 1:20 pm
^I'm gratified that somebody's getting something!
...and thank you. But I hope it's not just me :D
MrHalliday
Dec 16, 11, 3:02 pm
finally got my 10K.
bhatnasx
Dec 16, 11, 3:16 pm
I was supposed to get 5k - got nothing yet. No written email either - this was all verbal.
Hertz4me
Dec 20, 11, 8:10 am
never did get my refund for the hotel, but I called the hotel directly and they said Im good to go :0)