JetBlue TrueBlue - Shame on Jetblue!

They have always been my favorite airlines but must they treat their customers like cattle? Is there really no way to supply the stranded passengers?

http://www.msnbc.msn.com/id/45092095/ns/travel/#.Tq1X75vALKs

Amen. Seems like they would learn their lesson from previous incidents.

It is really not shame on Jetblue.

The shame is on the gullible pax who fly JetBlue. They really earned this level of service.
One of the pax will sue JetBlue for kidnapping and all airlines will learn a lesson.

This is why airlines pre-cancel flights prior to a storm and why do planes even takeoff especiialy to an airport like EWR if there is even a slight risk of
stranding passengers.

Part of the problem is the ingrained response (and often defense here) of "ooh, it's weather! The airline can't control the weather!" used to excuse any and all action or inaction, regardless of the cost to the passenger or whether the airline could mitigate it.

No, the airline doesn't control the weather, but they do control their response to it -- scheduling, contingency planning, agreements with airport authorities, decisions on where to divert...none of which are under any control of the passenger.

Americans (and others!) have solved incredibly complex problems throughout our history. I simply can't believe that it's impossible to have a contingency plan at each airport designed to get passengers off of airplanes and into the terminal, at a reasonable cost. Everything from gate contracts specifying that any other airline can borrow the gate and any workers present (with extra pay) in an unloading emergency, to airstairs and designated pathways to an entry door in the baggage service area should be considered in those plans.

What seems to be needed to get the contingency planner's attention is even more fines (and probably liability to each passenger, say $50/hour over 3 hours), plus a requirement to file those contingency plans, both from each airline and each airport that wants to continue having commercial service.

This is why airlines pre-cancel flights prior to a storm and why do planes even takeoff especiialy to an airport like EWR if there is even a slight risk of
stranding passengers.

Because jetblue is arrogant and over confident per their twitter feed they said they are operating with no flight cancellation despite weather conditions.

This is why airlines pre-cancel flights prior to a storm and why do planes even takeoff especiialy to an airport like EWR if there is even a slight risk of
stranding passengers.

From what I've heard, it was a problem with EWR's landing system that caused the change of airport. There wasn't a problem at EWR when they were leaving FLL.

Like on the other thread, why are some of you giving BDL a pass? Why didn't they allow the flight to go to the gate? Whey didn't they send buses to transport passengers to the gate much sooner than 7 hours after the flight landed?

Like on the other thread, why are some of you giving BDL a pass? Why didn't they allow the flight to go to the gate? Whey didn't they send buses to transport passengers to the gate much sooner than 7 hours after the flight landed?

B6 flight ops is the first link of communication. The pilot tried and tried again. If they had acted with alacrity and due attention, then the evidence would exist of a lack of response on BDL's part to B6's pleas for help as contributing to the length of the wait.

Was there any phone call from a flight ops B6 manager to Hartford, CT emergency management? Anyone from B6 at all?

Like on the other thread, why are some of you giving BDL a pass? Why didn't they allow the flight to go to the gate? Whey didn't they send buses to transport passengers to the gate much sooner than 7 hours after the flight landed?

I'm certainly not giving BDL a pass -- they failed miserably, and it makes me think twice about using it over the alternative airports (however, with parents in central CT BDL is by far the closest option).

However, the passengers here paid Jetblue to be on a Jetblue plane and didn't even plan to be at BDL -- the airline is the one that plans and executes diversions, and has all of the clout (if any) with the airport. So it really has to come from the airlines to make sure it has agreements with potential diversion airports, and to call them out publicly and in court if the airport isn't meeting its contractual obligations.

In this case, it would have been far preferable to divert to someplace like PIT, outside the forecasted snow zone altogether, unless they had knowledge that BDL was prepared to handle them (and clearly they weren't).

Two threads going on the same topic.