Le Club Accorhotels - Novotel St Pancras London now Pullman St Pancras London Hotel

Yann Caillère, Accor President and COO announced in a Business Traveller interview (http://www.businesstraveller.com/middle-east/news/the-big-interview-accor-president-yann-caillere) that the Novotel St Pancras will convert to a Pullman Hotel in April 2012.

And now it has....

Accor has rebranded the Novotel London St Pancras under its Pullman offering, the first UK property for the business-oriented brand since its relaunch in 2007.

The 312-room Pullman London St Pancras is currently undergoing a soft relaunch following refurbishment, which an official unveiling due for September.

More on BT (http://www.businesstraveller.com/news/novotel-st-pancras-becomes-uka-s-first-pullman)

Pullman London (http://www.accorhotels.com/gb/hotel-5309-pullman-london-st-pancras-previously-novotel/index.shtml)

Strange timing, having in mind the Olympics.

I'm about to book this property for October. Has anybody stayed there recently? How is it? Tripadvisor (http://www.tripadvisor.de/Hotel_Review-g186338-d192068-Reviews-Pullman_London_St_Pancras-London_England.html#REVIEWS) is a bit indifferent, especially it's unclear if the renovation is now over. Thanks!

Yann Caillère, Accor President and COO announced in a Business Traveller interview (http://www.businesstraveller.com/middle-east/news/the-big-interview-accor-president-yann-caillere) that the Novotel St Pancras will convert to a Pullman Hotel in April 2012.

Quite logical as this hotel now is not a standardised product, as Novotels are.

I'm about to book this property for October. Has anybody stayed there recently? How is it? Tripadvisor (http://www.tripadvisor.de/Hotel_Review-g186338-d192068-Reviews-Pullman_London_St_Pancras-London_England.html#REVIEWS) is a bit indifferent, especially it's unclear if the renovation is now over. Thanks!

I stayed there last year. Booked as Platinum got a room upgrade. Not impressed with the hotel. It is in a very good location opposite New Scotland Yard. I booked a package with "free" internet but still ended up being ripped off by 3 UKP a day for it. They gave me the run around as to why and refused to refund. Management was very defensive about it as if they were under pressure and have a lot of angry guests.

I got the impression of a traumatised staff. Sit in the lobby area and listen. Within the space of an hour I witnessed an appalling incident of bullying where a line manager bullied a junior staff member into forgoing his day off to do work he is not contracted to do. And I witnessed another bullying incident where a manager admonished in public a junior staff member accused of sneaking out for a smoke. You have to feel for the staff and I was almost tempted to give them the name of a good employment lawyer.

I won't be staying there again. It is one of those hotels that you don't always feel good about returning to at night. I hope Accor has sorted this property out. The continuing indifferent reviews suggest not.

I stayed there last year. Booked as Platinum got a room upgrade. Not impressed with the hotel. It is in a very good location opposite New Scotland Yard.

Are we talking about the same hotel, the Pullman St Pancras is nowhere near New Scotland Yard :confused:

Are we talking about the same hotel, the Pullman St Pancras is nowhere near New Scotland Yard :confused:

You are right. I was thinking of the MGallery St Ermins. My bad.

Official PR is out now: http://www.accor.com/fileadmin/user_upload/Contenus_Accor/Presse/Pressreleases/2012/EN/120912_pr_pullman_london__st_pancras_opening.pdf?i d_xiti=1347606002-

I'll stay there in mid-October for five days. After reading the PR, I have high expectations.

I'll stay there in mid-October for five days. After reading the PR, I have high expectations.

I've booked a standard room which was upgraded to a superior. The free gift was a note-book. I also received vouchers for a welcome drink at the hotel bar. No club access (I'm not sure if there actually is a club level). Staff is friendly, the rooms are nice. Breakfast was included in my rate and is very good with a great selection. So all in all pretty OK, but no way comparable to BKK King Power.