Hilton HHonors - Someone else's info on HHonors on-line statement

On the evening of 8/20/02 PST, I got someone else's activity and stay record when I accessed my HHonors account on line. Earlier in the day, I accesssed my account and all the information was correct, and then for about an hour, I saw activities of another person and my activities disappeared.

Since the profile information appears to be mine, it looks like only the activities information was mixed-up. The problem was corrected within an hour.

Has anyone else seen this problem? It seems to be a very serious flaw in HHonors' system and could seriously compromise my privacy.


[This message has been edited by Jet2K (edited 08-21-2002).]

I had similar experiences with Delta's web page some time ago, when it was pretty new, but not Hilton.

I did have a Hilton web site problem a couple of years ago that might be related, though. It happened at the time we could make a reservation online by simply indicating our HHonors number, without a password, and providing a credit card. Evidently, someone in my office erroneously used my HHonors number, and when making the reservation and changed the name and address. When I discovered it, it took quite a bit of convincing (and a faxed copy of my Diamond card showing my name) to get it my account back.

I presumed that the recent requirement to use passwords was to prevent identity theft problems, but maybe they still have some bugs to work out.

Sounds like a corrupted index - they must be using Microsoft products. http://www.flyertalk.com/forum/wink.gif

And what's wrong with our products? http://www.flyertalk.com/forum/smile.gif

I take it that you're using them now!

Thanks,
Richard

Yes, that happened to us, too, at about the same timeframe that you mentioned. I noticed, though, that no user-identified information was included in the "details" section of the transactions -- they were all completely blank. So while someone else's transactions were posted, it did not give details about whose transactions they were.

Still somewhat unsettling!

Ah, yes. So it did happen to others too.

Our mutual account was infiltrated by the profile information and stays of someone else in late 2000. It was very unsettling and quite a headache for the HHonors staff to sort out. They did let us remain Diamond for the rest of the year and we liked it so much we have earned Diamond status ever since.

767-322ETOPS, I agree and wouldn't be surprised if it was associated with the "Passport" stuff (even though I never trusted it and we didn't participate).

[This message has been edited by 2bgrounded (edited 08-22-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 767-322ETOPS:
Sounds like a corrupted index - they must be using Microsoft products. http://www.flyertalk.com/forum/wink.gif</font>


LOL! Given I work for a SQL Server competitor! LOL! http://www.flyertalk.com/forum/smile.gif

For a while, a couple of years ago, our mutual fund account showed the Newark Gateway Hilton's address in the address line (in addition to our address in HI)...

This happened to me last month.

I only noticed because my AAdvantage account showed that 18K miles that I transferred in from my HHonors account had been returned to Hilton. This meant I didn't have the miles I needed to book an upgrade for an upcoming flight.

When I called Hilton, they discovered that they had "accidentally" merged my account with that of someone with an idential name in the US (I live in the UK). We shared an Honors a/c # and PIN #.

99% of the stays and points on the account were mine, but they still cancelled my account and transferred my miles into a new GOld account. I asked them to re-transfer the points to my AA account, but they still haven't posted there.

And what do I get for all this confusion and inconvenience, plus the likelihood that I won't get the upgrade I wanted on AA? A lousy 3,000 HHonors points.